We were in need of a small carpet and were directed to their remnants store. The gentleman there…read morewas great - helped us find the texture we wanted and it was a ridiculously inexpensive piece. Definitely would go here again if we needed carpeting.

We recently completed a kitchen remodel. I knew I wanted LVP flooring and Kelly's is our go to…read moreplace, not only for competitive pricing but for service after the sale. Christen O'Connell was very knowledgeable and a joy to work with. A big thanks to Mike Hughes who urged us to add lighter colors to the samples we took home . . . because that's what did work best. Our installer Dan was the super problem solving installer. Jacob survived the many trips up and down our stairs hauling product. The end result is clean and modern looking. I love this flooring, and it is so easy to take care of.

Deep annoyed with what appears to be a cash grab…read more Paid for new laminate flooring, initially paying a portion and financing the rest. Got a bill about three weeks after completion for around $300. Called to inquire three times and stopped in today. Salesman has yet to return my calls and the supervisor was unwillingly to have a discussion. Even a simple moment to say he'd return a call. Overall awful customer service

Our sales person is Dallas. He listened to what we needed and thoroughly explained several options…read moreincluding commercial grade flooring - which is what we truly needed. As we worked together we eliminated till we had the right product. In the end we paid far less for better materials than the big box retailers. No BS, having shopped elsewhere and dealt with "sales," we were able to decide quickly; this was a welcome relief!

Let me walk you through the lovely horror my wife and I experienced with Keystone Carpet and its…read moreultimate resolution. We were advised by a neighbor to go with Keystone Carpet for our new purchase. We didn't know at the time that our neighbor bought and flipped houses with cheap fixed. Our mistake. We met and liked Stan and ended up going with him for our carpet, recarpeting essentially the entire house. We demoed our own carpet, which was exhausting work, but Stan said it would save us about 1k on our costs. After we removed it, Keystone showed up a couple of days late and put the carpet in. We had agreed to a 2 year no-interest finance deal with Wells Fargo, but when we got the paperwork signed, it ended up being only 1 year. Whoops. None of the installers spoke english, which made it difficult when my wife, who was observing the process, was pretty sure the wrong colors had were being stalled on the wrong levels. And when we received the bill, they charged us for the demo of the old carpet. The install itself was okay at best, but we can still signs of mediocre quality on some seam lines and edges. After verifying that the carpet had indeed been installed on the wrong floors, we contacted Stan, who advised to just repaint the walls to match the carpet. Walls we had just painted. Uh....what? I'm not kidding. That's literally what he told us to do. So then he offered us $1500. I told him no. We either wanted the cost of the carpet credited back to us, or we'd take the $1500 as a whoops, and then they can come make it right because by that point, we'd moved all our stuff into the house because we had to get out of our old place. After much back and forth, Stan ended up passing away, and we had to resolve the rest of the issues with Emilie, who was a go between us and the other owner. The correct carpet was finally installed on the top floor along with a credit of 1500 + 800 for the self-carpet demo, but nothing was done about the basement. Because, according to Emilie, we had never agreed that the correct carpet would be installed in the basement. Apparently, Keystone didn't think we still wanted the correct carpet in our basement. Even that's exactly what we'd been asking for all along. So we went back into dispute resolution with Keystone through Wells Fargo because we want the cost of the wrong carpet comped back to us as we were tired of dealing with Keystone. After literally 1 and a half years of back and forth and essentially being ignored by Keystone, we finally got an additional 2800$ refunded which, added to the original credit, equaled the cost of the wrong carpet. Even though we demoed our own carpet. This company is a total joke. Maybe it goes without saying, but I would not recommend using them. I will say that Emilie was very professional in all her responses, but we have a bitter taste still after going through this ordeal when all we really wanted originally was the right colors on the right floors. But apparently that was too much to ask for.

I wish I could give this company 10 stars so here goes * * * * * * * * * *…read more There were Amazing !! Helpful !! Wonderful !! Giving !! I needed them to come NOW and they did. Not only that, but after they did their measurements they were able to come the next day and to the job! The work was superb and they stayed late to make sure that they finished the job. I can highly recommend them. :) Thank you Andrew and crew

My wife and I can't say enough about our recent experience with this business. We met with Paul…read more(the owner) after getting a referral from the good folks at FLOOR Fashions. We needed to reduce the size of an existing rug so it would fit in the kitchen nook of our new home in Omaha. Having never done this before, I was a bit apprehensive as to what the possibilities would be. Well, our expectations were not only met, but the finished, resized rug exceeded anything that we previously thought would be acceptable. Paul's communications, customer service, and quality workmanship are uncommon in today's retail world...so it warrants not only a big "Thank You" but the time it took to write this review.

We had a wonderful experience with Paul Peyton. He was really very fast, affordable and very…read moreflexible with what we requested of him. Highly recommended!!

We were thrilled with the professionalism of the carpet installers today. They were so efficient…read moreand when the job was completed there wasn't a speck on the floor to clean up afterwards. They were highly skilled, polite and respectful of our property. it was a genuine pleasure to have them in our home. We could not be happier with the installation. Jim Baldwin was our salesperson and he kept us informed thru the purchase to the installation. He definitely knows his products and directed us to just the perfect type of carpet we were looking for. He assisted us in selecting the color that would compliment our existing decor. He certainly made the entire process enjoyable. I have complete confidence in the Baldwin's and look forward to doing business with them again in the future.

I went to multiple places looking for carpet. I dealt with David which he is a very nice…read moreknowledgeable guy. For baldwins the price was 5.45 a sq ft for carpet and installation and kellys carpet the one we liked was 8. Baldwins sent a guy out to measure and when he got back to shop owner called right away complaining about going up a 6ft ladder to a deck which is easiest, best way to enter the house for roll of carpet and wasn't being nice and did not handle it the right way. Being a conctractor myself that is not the way you talk to a customer. So the estimate from Kelly's was 2600 for instal on carpet at 8 a square ft and baldwins was 3300 for 5.45 a sq ft. Both are exact same room. Math doesn't add up there. The owner almost doubled the price cause he didn't want to do the job. I would stay away from baldwins but if you do end up going there deal with David and not the owner don. Save some money and headache and go somewhere else like NFM who carry's same carpet for cheaper and no problems.

I bought carpet from here after my basement flooded. The staff is really helpful and knowledgeable…read moreand the flooring choices are unmatched!!!

We had some problems with our carpet and they stood up to their promise and made it right.read more

Dan and his team at FCI Floors Midwest were terrific! Our old fridge had a slow leak from the…read morewater connector in the back that had warped and deteriorated the floor and side panels. The floor needed repair and leveling before the replacement fridge could go in - and Dan came the afternoon we called, offered advice on the range of the repair, floor section replacement, and likely estimates. Within a couple of days, he scheduled a super nice and competent repairman/finisher -- Isaiah -- to do the work. Not only was the work completed in timely and absolutely professional fashion, but the final invoice was HUNDREDS OF DOLLARS LESS than the estimate. Honest, professional work, billed for just the time and materials it took. !! What a great team! We recommend FCI without reservation, and will definitely call them again for any floor repairs or rug covering work. The result they delivered was above and beyond our expectations -- and at a price that was fantastically reasonable. Thanks for the great repair!

From the owner: Welcome to Floor Coverings International of Metro Omaha. We are the premier in-home flooring…read morecompany serving the greater Omaha and Council Bluffs area. We "bring the store to your door," providing high-quality design and installation services. We purchase direct from the manufacturers and carry the latest flooring products including LVP, laminates, carpet, stone, and tile flooring. Take the guesswork out of getting new floors and schedule your free, zero-pressure, in-home consultation today.

This filthy water was extracted from a rug they had just returned to me and supposedly "cleaned"…read more Did they clean my rug? YOU be the judge.

I used Matt Petit and Acme to clean and stretch the carpets in my house. He appeared professional…read moreand courteous when he came over for the estimate and was pleasant to deal with. He gave me a quote to clean and stretch the carpets and was easy to schedule with to have the work done. He did a good job on the cleaning and stretched most of the problem areas. I wasn't present when he did the work but noticed after it was done that he had missed a section of carpet in the hallway that was rolled up right in front of a closet door. I called Matt to tell him that I was happy with the cleaning and the stretching but that he had missed a spot and the carpet was still rolled up. He asked me where the roll was and I told him. He said that he didn't see it and that his quote included everything that he stretched. Keep in mind that he cleaned the carpets too so I am not sure how he can claim that he didn't see it but mistakes do happen. I was hoping that he would offer to make it right but that didn't happen. He told me that if I wanted to have the carpet in front of the closet stretched that I would have to pay him to come back out and fix it. No thanks, if you can't do the job correctly the first time, don't expect me to pay you to a second time.. It's not like I called to ask him to fix an extra floor or room that wasn't originally discussed but apparently in his mind if he didn't see it then he shouldn't have to fix it. Lesson learned. I was planning on being a repeat customer but given the poor customer service, I will take my business elsewhere the next time that I need my carpets cleaned.