1. Floors Etc

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    Las Vegas, NV

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    Floors Etc

    3.1 (42 reviews)
    Open • 8:30 am - 5:30 pm

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    Convicted. I went round and round with Trina. When she didn't' return my phone calls or text messages I went to her place of business multiple times week after week to get my money back. She finally cut me a check and asked that I don't cash it until Monday. But it wasn't easy after multiple screaming matches about how she runs a business and she had the nerve to ask me straight faced I don't know what happened between us. She is a scam. I can go on and on but I won't because everybody else has the same story.

    One of the rooms where we changed the tile flooring to waterproof laminate.
    nadia h.

    Floors Etc did a great job on my flooring. They beat the competitors pricing, they moved my appliances and toilets for the flooring install (which other companies said they would not do) and the finished product is beautiful. There was even a spot that later settled unevenly and Trina had her team come back out weeks later to fix it at no additional charge. They made sure I was happy with the final product, which is so important after such a large investment. However, the part about Floors Etc that was the most incredible to me was the Etc. Trina made herself available for any and all questions regarding my renovation, even if it didn't have to do with the flooring portion I contracted them for. One example, I was having an impossible time picking the perfect white paint to go with the flooring, and even though we were doing the painting through our own contractor, she still took the time to help me find just the right one. Trina walked me through the entire renovation process and made sure I was having all my jobs done at the right time. She kept me sane while my house was entirely torn apart and made sure that her work displaced us for as little time as possible. I completely trusted that I was being taken care of and would get a good result, which I did. This is why Floors Etc is a wonderful company to do business with, because it's not just business to them, it's also a genuine desire to help people and make them happy. Tearing apart your home while you live in it is hard, but Floors Etc made it so much easier.

    A response from floor etc. ok
    Manny B.

    This company was the first to me by my sister I went with them because the flooring is worth $1000-$1500 cheaper than Home Depot. on the downside of this whole thing is that they showed up a day late cost me a day of work and had to celebrate my daughter's birthday on concrete bare floors because of them showing up a day late. If I have to do it over again I would definitely go with someone else the installers were amazing did a great job but the company needs a little bit of work on the front end. This is the response that I got from them when I called

    Stair nose

    On March 12th 2022 we went into contract with Floors ECT. And Flooring and beyond - a joint company. We were having vinyl plank flooring installed in 1590 sq. ft. of our house. The total price for this project was $13,558. We put a deposit down of $7104 with the commitment of install before the end of April. At this point in time everything was great, we were excited for our new floors that we had been saving up for. Trina, the owner, started ghosting us as it came closer to the install date. We could not get a call back or confirmation on the materials being delivered. This went on for weeks, we would call and leave her a message over and over again. The only way we finally got a response was when we drove down there to find out what was going on. The 1st time we showed up Trina hid behind an office divider while we talked to her assistant that was brand new to the job. We told her assistant we were not leaving until we talked to her at which time she came out and gave us every excuse in the book as to why she avoided our calls such as she was overly busy and didn't have help or she was sick. After multiple confrontations like this, we finally got a committed install date of Monday May 14th. When that Monday came they were a no-show, no-call, we took PTO to be here for the initial install. On Tuesday they showed up late, but everything seem to be fine. On this day all carpets were removed and they left. Wednesday was also a no-show no-call. Finally, Thursday they showed up and did what they could as all material was not in yet. Friday they rushed through to get it done as quickly as possible, which bled into the following week so more PTO was needed. They did not remove the baseboards which is highlighted in the original work order leaving a gap between the new flooring and the baseboards which they covered up with ugly quarter rounds that were installed badly. The transition from the bedrooms that have carpet to the new flooring is also bad, the carpet is loose and coming up. The reason we are finally making the complaint is because of the horrible install. Almost all of the stair noses have fallen off and have had to be reinstalled and adhered correctly over the last few months. Some of the boards going up the stairs are also loose and need to be corrected as well. We have loose planks in the living area and we had to pay our painter to come and fix their drywall damage. See attached pictures and videos. We refuse to work directly with Trina the owner because she does not return phone calls or messages and is very unprofessional in what she does by blaming everyone else. Trina has been sent all the pictures and videos of the damage via text message.

    Trina and her team completed the stone around our fireplace and designed the living room area
    Jennifer R.

    Trina has done multiple projects in our home renovation over the years and has been AMAZING! She's truly the one vendor I can say that has come through for us and had always done a great job at a very reasonable price. She has become more than just a contractor or supplier but a family friend after all the work we have all completed together.

    So thrilled!

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    4 years ago

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    2 years ago

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    4 years ago

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    Trina F.

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    3 years ago

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    8 years ago

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    7 years ago

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    4 years ago

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    4 years ago

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    4 years ago

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    Trina F.

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    4 years ago

    Last place you should go. Unprofessional and low quality flooring. A lot of people are being ripped off from this place just a warning.

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    6 years ago

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    4 years ago

    Owner called me a complete joke because I wasn't ordering enough flooring. Much better places to buy from. Don't risk getting scammed.

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    Trina F.

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    4 years ago

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    Trina F.

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    6 years ago

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    10 years ago

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    9 years ago

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    12 years ago

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    8 years ago

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    7 years ago

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    6 years ago

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    6 years ago

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    9 years ago

    Ordered carpet on the 18th, charged my credit card. Promised installation on the 28th, then promised again for 9/1, now hoping for 9/4.

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    Trina F.

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    15 years ago

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    10 years ago

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    9 years ago

    Great service from Floors Etc. They have done several jobs for our company and would highly recommend them to anyone

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    8 years ago

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    Page 1 of 2

    Ask the Community - Floors Etc

    Review Highlights - Floors Etc

    “Trina thank you for pulling my room together with a beautiful eye popping area rug that is like velvet to walk on.”

    Mentioned in 27 reviews

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    Expert Flooring Solutions - LM St. Laurent-Castellon

    Expert Flooring Solutions

    (327 reviews)

    We could not be happier with our experience with Expert Flooring Solutions! From start to finish,…read moreeveryone we dealt with was friendly, helpful, professional, and made the whole process so easy. We just had our new plank flooring installed, and we are absolutely blown away by how beautiful it turned out. The three gentlemen who came to do the installation were incredibly impressive. They were polite, professional, clean, respectful of our home, and their attention to detail was outstanding. They worked hard, took pride in what they were doing, and left everything looking amazing when they were finished. The workmanship is excellent, and the finished floor completely transformed the room. We honestly couldn't have asked for a better installation crew. A huge thank you to Expert Flooring Solutions and especially to the three installers who worked on our home. You guys did an outstanding job, and we truly appreciate all of your hard work. We would absolutely recommend Expert Flooring Solutions to anyone looking for beautiful flooring and excellent service. Five stars all the way! (LUX floor tile and color is called SAVANNAH) We also had our children's bedrooms re-carpeted with the pink and blue colors they both chose. It could not have come out better. The same goes for our stairs. They look stunning. The gentleman who did all three of our carpeted areas was just as thorough, clean, respectful, and just an outstanding job thank you hector.

    Outstanding service an installation. We've done over $100,000 of remodeling on our house and only…read morewished we had the quality that expert flooring provided. Thank you

    Silver State Floor Restoration

    Silver State Floor Restoration

    (163 reviews)

    Desert Shores, Summerlin

    After conversing with five companies and receiving their estimates, I'm so grateful that I decided…read moreon Silver State Floor Restoration (SSFR) to clean and seal my home's floor tile and grout. In addition to the main areas, they did my hallways, bathrooms, and laundry rooms. Credit for my selection of SSFR goes to their representative Uri who conducted an onsite visit an estimate. Uri was polite, professional, shared his expert knowledge, and was believable. His estimate was the highest I received, but I felt most accurate given the labor involved, reasonable, and offered the most value in terms of his team's quality of work and SSFR's commitment to customer satisfaction. Because I was having some walls painted in my home, Uri recommended the floor restoration project be conducted afterwards. Three weeks later, Uri and his team of five guys arrived on a Saturday on time, professional in appearance, and focused on getting the job done efficiently and effectively. They carefully moved all my furniture items out of the way and protected them, my walls, and areas with guards and plastic wraps. They were very meticulous and thorough during the several hours of tile and grout cleaning, then sealing. Afterwards, they carefully placed my area rugs and further back into their original position. Amazing!! I have never experienced such a professional team, all skilled at their jobs, treating my home with such care, and working in harmony with Uri's leadership. Plus, all were very polite and well-mannered guys. Amazing!! I am so very pleased, I will be a return customer, and will enthusiastically recommend SSFR to others. Gratitude to Rachel too for her efficient scheduling, follow-ups, and customer friendliness. Sincerely, Ray

    I was so impressed with this company overall. It took me a few months to make the decision, but I…read moream so glad I did. They came in professional, did an absolutely amazing job and a spectacular cleanup fall off , very communicative and reasonably priced. I wish I would've done this a couple years ago. I highly recommend them.

    Floors Etc - flooring - Updated October 2026

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