Sad to give a bad review but I must. Purchased vinyl tile flooring and carpet from Floors and Kitchens Today in June 2019. As of today, our home needs all new flooring. The vinyl tile when glued done was not done properly and large gaps of spaces are showing up in various spots in our kitchen and bathrooms. Our installed carpet laid one week after the tile was beautiful until after a year, and it started to buckle. Now, 2 1/2 years later, both bedrooms have buckled carpet that is so ridiculous you can trip on the lumps. I'm heartbroken as I never put out that much $$ all at one to get almost my entire home done. I can not recommend this company for any installation of the product. They sell quality brands, but without the workmanship to install it, you're throwing your money away. read more

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So its been more than 6 months since our kitchen was remodeled with new cabinets and tiling...and let me say we absolutely love it. Thanks to Michele and Bob at the Whitman store, not only is our kitchen beautiful, it is functional. read more

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My carpets were purchased and installed as part of our new construction home by this company. The experience purchasing was great. Our salesperson Sharon was excellent and has since retired from what I'm told. Not long after being in the home, the carpet in the hall began to ripple. I went to the store and was met with attitude by the lady behind the desk and then after some sighing she told me it was covered under the 1 year labor warranty and she arranged for an installer to come out. 2 men showed up and fixed it. Now just over a year later, the seams in the hallway are very visible and two bedroom are now rippling. Our neighbors have had similar issues and we have contacted the builder who said he no longer uses the company. Our neighbors reached out to the company and provided us with an email to inquire about our issue. We never heard back. Our neighbors did and shared with us their horrible experience and lack of follow up. Long story short, the initial sales experience with this company was great, but they don't stand behind their product and apparently don't use very good insfallers To follow up on the reply. The builder did not purchase the carpet, we did from this business because at the time it was the business the builder recommended because he wanted to use local companies. We did not purchase "builder grade" carpet nor were we ever offered a discount on future repairs. I ended up having all the carpets replaced by Jeff's Carpet in Rockland and they were very professional. They said the carpet was never installed properly. I have had the new rug for almost a year now and not one seem or ripple is showing. read more

We chose this store because we wanted to give our project to a local business. Matt, Dottie and Joe were all great and answered and returned calls/ texts through the entire process in a timely manner. We have a new granite counter, tile backsplash, D-shaped sink, kitchen floor and carpeting in two rooms. The store has a good selection of everything. The installers were all very pleasant and did a nice job. See photos read more

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Hi Yelp community! This is for you who are following this review. Floors and Kitchen Today once again trying to cover the messy job, awful costumer service, terrible design and their dishonest business practice with more mess. My wife is going to reopen the complain with BBB because they didn't follow with what they agreed on the phone. She believes you created a false expectation promising a compensation of 600 as a credit just to have her closing the case against your store on BBB. By the way, there are a ALOT of complains on BBB and I wished I had looked into those. I would never had step into your store in the first place. You don't have the professionalism to visit clients, supervise projects and many more professional behaviors you expect from a top notch store. That's what happen when we decided to save money thinking we would be 'lucky' but please don't make the same mistake people. Stay away from Floors and Kitchen Today Whitman MA and elsewhere. No, I didn't go to your store to get area rugs for free because I wouldn't waste my time driving to your store that I wish I would never had entered in the first place. But this was what you agreed with my wife and there I was to pick area rugs and use the $600 credit promised. Stop playing games. We don't need a dime from you and consider this review done, people will go to your store if they want to regardless . Hope they don't because I don't want see them, people who work hard and pay for something you guys DONT DELIVER period! LIES!!! you are a joke. read more

Had them out to install about 1000 sq ft of carpet in my newly finished basement. Experience was great from measurement and carpet selection, all the way through installation. Matt was there every step of the way and was incredibly helpful and accommodating with our ever changing schedule. Highly recommended. read more

We recently had a new tiger wood floor installed in our kitchen, as well as having our entire basement and stairs re-carpeted, plus we had my mother-in-laws condo re-carpeted! Matt, the store manager, was extremely knowledgeable and helped us select all of the products we used. The installers were courteous, professional, and showed up when they said they were going to. I could not be happier with the completed work, and I have received multiple compliments- especially on the kitchen floor. It is just beautiful! read more

Floors & Kitchens Today - New tiger wood floor in my kitchen. Beautiful! - Flooring Near Me - Whitman, Massachusetts

Actually this post rating requires a special category of Negative 5 Stars, but doesn't have it. My husband and I stopped in to look at kitchen cabinets, and flooring about a year ago, even though we were not ready for purchasing cabinets or flooring since we were still in the demolition stage of renovating our future home which we told the salesperson/ manager that was showing us around the store and answering our questions. She said she had a couple bathroom vanities that were returned in the back of the store in the storage area that she'd like to show us and if interested she'd give us a great price for them. We informed her we had no where to put them, and she said we could keep them there and pick them up when we were ready for them. We bought them and she had an employee wrap the two vanities in plastic and put our last name on them. The salesperson/ manager even wrote on our receipt " will hold until ready", and " We will be holding this vanity sets for them in the rafters until their home is ready for installation. Well we are now ready to install the vanities, so I called Floors & Kitchens Today on Friday, October 2nd to find out how late they stayed open till (thinking their hours may be different due to the pandemic) during week and to inform them that my husband and son would be picking up the two vanities. The employee said he would look into it and call me right back, he never returned the call. I called Floors & Kitchens Today back later that same day and the same person answered and told me he could only find one of the vanities and he'd have the employee in charge of the storage area look for it on Monday. On Wednesday October 7th I visited the store planning to get a refund on our entire purchase if they couldn't find the other vanity. A female employee, I immediately noticed wasn't wearing a face covering mask, asked how she could help me and I told her the above. She informed me the salesperson/manager that sold us the vanities never returned to work once the coronavirus pandemic started and that she and the other employee sitting next to her had divided all of her customers that they needed to call and we should have received a call from one of them but they had our purchases listed in the computer as already picked up and that is why we didn't receive a call from them to inform us they wanted us to get them. The missing wrapped vanity with our last name on it they actually resold and that is why it was coming up in their computers as picked up. I showed them the paperwork and receipt, along with the managers writing stating "hold till ready", now again I'm dealing with the male sales employee I talked with on the phone and he was instructed by the owner of Floors & Kitchens Today, to not give us a refund but the sales associate took a picture of what was written by the manager at the point of sale to "Hold till Ready " in hopes that the owner would honor what his manager had told us and included in writing, I asked the associate to have the owner call me or my husband by Friday the 9th to discuss this, no one called. Friday, October 16th, my husband and I both visited the store, the associate said the owner wouldn't give us a refund. We had the sales associate get the owner on the phone as we couldn't believe this is the way a business owner was going to handle a customers problem with his store. The owner disregarded what his former manager told us and also wrote in two places on our receipt and said to my husband "As a good gesture I will let you take the other vanity" (the one wrapped up with our name on it that he didn't resell! )... he went on saying that we where supposed to have it pickup in 90 days as stated in the fine print on the back of the receipt and there is restocking fees. I needed to speak to the owner myself, I got on the phone and said so I can't believe this, you have resold our paid for vanity, and your making it sound like your giving us the other one "as a kind gesture"! WE PAID FOR TWO VANITIES, THERE IS NO GOOD GESTURE HERE, AND YOU RESOLD ONE OF THEM. I informed him I would be warning all on social media about doing business with Floors & Kitchens Today at 421 Bedford Street in Whitman, MA, as soon as I said that, he demanded me to get out of his store and he was calling the police. I received a VERY NICE call from the police sergeant in regards to the matter and he told me that he even said to the store associate why didn't you just give them a refund? The police also gave me many other great places to report consumer grievances, such as the town hall the business, Better Business Bureau, and small claims court. For the amount of money this store owner is not refunding over $650. the police officer said he would definitely take him to smalls claims court. I feel bad for the employees that work for this jerk, if he treats his customers this way, I can't imagine how he treats his employees. read more

If you are looking for a company to take you money on 7/13/2019 an order the flooring and not install until 9/12/2019 then call the client and threaten to put a lean on there house because the bill was not paid on 9/13/2019 then this is the company for you. I paid approx $5,000 for the materials on 7/13/2019 after weeks I call only to find out the vinyl would not be even produced until there was "enough of an order" to bother producing it. (never told this when I ordered it) So when I found out decided to order another product under the assumption now we would get the product sooner. NOPE a few more weeks goes by, keep in mind this is holding up a whole project being done. Finally almost 2 MONTHS to the day the floors get delivered and installed. Kitchen and bath does not call not ME but my CLIENT and threatens to put a lean on her house if she does not have payment by the end of the day. Jenny their "Design & Sales Expert" is unprofessional to say the least. I will be paying the bill this morning 9/16/2019 less then 7 days from services being rendered mind you, because I finally did get what I bought (the second time) and it was installed. DO NOT GO TO THIS STORE!!!!!!!! read more

I don't usually write reviews but I felt I needed to this time. I bought my first house and this was my first large project. I walked into floors and kitchen today in September 2017. Meet Matt the manager who seem like a good person to deal with. Unfortunately after paying for the floors in FULL they took 8 months to complete. They didn't finish the job tho. I was having a house party on May 6th. Matt promised me that the transitions, molding around fireplace, my bannisters on the stairway to be blocked in 2 locations would be complete before my party. I called and texted Matt several times but no return call. He DID NOT have the courtesy to return my call. After 3 weeks of no return call, I had to have the work done by another contractor. This was the worst experience and awful customer service. You'd think floors and kitchen today would at least refund some of my upfront payment! There is more to this but this is my major issue. The work wasn't completed. I have pictures of other issues that I'd be glad to pos read more

We had Floors & Kitchens Today from Whitman Ma. renovate our kitchen. Also install rugs in 3 rooms and flooring in kitchen. We spent good money for the rugs too bad the installers did not know what they were doing. Our bedroom rug has a very visible seam running across the floor. It's the first thing you see. Michelle told us she fired the installer after doing our rugs. We have been waiting almost a year, told twice it would be replaced. Vinny came in to check it out the said he could have someone repair it. Without letting us know they sent two guys out to our house at 5pm. One was wearing a Lowes shirt and was not sure why he was here. Finally figured out who sent them. I told them not to tear the carpet apart it they did not think they could fit it. They told me it was not fixable. Oh about the kitchen. Looks great. It should for money it cost us, 35K. Every time we stepped in the store, Michelle told us what great a price Vinny gave us. Then she would tell us she needed more money. Measurements were wrong or they didn't order enough tiles. Forget about getting detailed invoices. Michelle didn't have a clue what she was doing. She charged us for a plumber to disc and reconnect our gas stove, and our ice maker. We have an electric stove and do not have an ice maker. The plumber sent to connect our sink had to return two day later to repair, then about a month later. For the 3rd time we told them to send us another plumber that knew what he was doing. Had to wait 5 weeks for back splash, as the wrong tile was ordered. We would not recommend Floors and Kitchens Today anyone else. read more

Please don't ever let these people do any work. I spent over 34,000.00 on a kitchen and floor and this has been the most frustrating horrible experience ever. These people do not care about the customer. All this started 2 years ago and I had to fight tooth and nail to get them to fix my ceiling because they wouldn't stand behind their own contractors horrible work. I had bead board ceilings put up and when we saw the finished product it was sheets of fiber board nailed to the ceiling with seams everywhere. I was told the paint would cover them. I had one of the former president of the home builders come over and he was shocked. They should have used 12 foot pieces of wood and used this fiberboard paneling. As I said they told me they would absolutely not fix it, until someone who doesn't work for them came and said he would fix it if they wouldn't. They finally said they would do it only because this outside contractor said it was the only way to fix it. My floors are now cracking and grout crumbling and I spoke with the owner Vinny Virga who called only after I threatened to go on his website. He called me and I said my floors are coming loose as the grout is literally crumbling and falling out. He said he would get back to me and has been ignoring me for weeks now. The cabinet doors are literally falling off as the holes were drilled incorrectly and now the screw cannot hold the doors. I seriously don't know how these people sleep at night. read more

We purchased backsplash from them in April. First installer came and said he couldn't do the job. Ok..go back to the store and they assured us the next guy would be doing the job and it would be done beautifully, the second installer comes and after prep and setting up said he couldn't do the job because some areas under the cabinets had to be removed first. Really, no one told us that. Not my fault I said. We're not stupid people, if we were told that, it would have been done! After ruining two vacations coming back to have the backsplash done, I said...you need to have one of your carpenters come in to remove what needed to be removed before the backsplash could be put on and then come back to do the finish work after. That's the least they could have done for us losing vacation time and not being informed of what needed to be done before the install. Take that offer back to your house owner and that's my offer. They even came to the house after the last installer was there and took more photos for everyone to see what needed to be done. That was on a Tuesday....never heard back from them...not a call. Total shit show. Irresponsible....my husband finally had enough and almost a week later brought the tiles back and said we don't want them. At this point it was totally because of how we were treated. They said the could not refund....long story short, they did. This was not biting off my nose to spite my face, it was the ignorance of them to not even call us back and let us know that maybe the owner said no to MY offer. Some kind of business practice, they lose. They bit off their nose to spite their face. I told everyone I know the story, shame on them and btw this is not exaggerated one bit. read more

Terrible. I had two bedrooms, stairs and a living room done. Two months later the carpet in the master bedroom was buckling in one place. They came back and fixed it...now two years later I have major buckles in not only the master bedroom but also the living room. The stairs are not done correctly. This is the worse carpet job I have ever seen. I am sooo sorry I used them and would never do so again. read more

Just had two rooms carpeted and couldn't have been more pleased. Matt came to the house on a weekend to measure. He was very professional, courteous and helpful. The installation went as planned. The installers arrived on-time, did an excellent job and even vacuumed up after themselves! I was very happy with the quote I received and I would recommend Matt and this company to anyone. read more

Beautiful product choices but disappointing customer service, follow up, and execution. I only wish I had found Yelp before I did two jobs with Floors and Kitchens today. First job (stair runner) nice product, nice installation, mediocre but passable customer service. Tried them again because location is convenient to my house. Second job (backsplash) botched on so many levels I can't even get into it here. Do not use this company if you have any expectations around timeline, follow up, customer service, quality of installation, or design expertise. I can't believe how much of my time this company wasted. They really don't care if they have your business or not. Matt Sweeney is the only saving grace in this place but it is difficult for him to function surrounded by incompetence. read more

I agree, moved in a new condo a year ago. Carpet is falling apart. They are claiming it is the vacuum cleaner. After a year my canister is still filling with carpet fibers. The carpet on the stairs in buckling just like what is happening in the other persons review. The guy who came to inspect it said he would send me an email. It has been a month, no email. Went to the store and the women was extremely rude. Said they would get back to me. Have not heard from them. Do not buy anything from this store. They will rip you off and will just ignore you. Will not stand behind their product. I have been advised by my attorney to file a complaint with the Better Business Bureau. read more

This is no longer CarpetMax, which was a reputable business. The new owner is Vinnie Virga, who bought the business from the previous independent owner of CarpetMax of Whitman. Mr. Virga runs a sloppy business and his prices are about 25% more than CarpetMax. Customer service is virtually non-existent. Call the store and you end up in voice mail. Sales reps do not return calls and vanish on "vacation" for extended periods of time. It took 2 weeks for them to get our carpet (standard commercial carpet found in many office buildings and apartments). Once the carpet finally came in, we were promised first installation of the day. The installers not only came late (even with a 4 hour window), but they told us that we were not even originally on their schedule. The 2 week period from order to installation cost us a months rent on this apartment. We called Mr. Virga to complain and he refused to acknowledge the poor customer service, unacceptable length of order completion, or the fact that we lost money by doing business with him and his company. We highly recommend not doing business with Mr. Virga and Carpet and Flooring of Whitman. read more