I get my sump pump wells cleaned every year. Maintenance and it has kept my basement dry. Have been dealing with Rick for 20 years always come to my rescue. August 4th I had maintenance done and my sump pump had not been shutting off after pumping the out. Rick had to go to the shop and get a new pump for me. I truly appreciate his services. Always helps me out. read more

I am a Realtor, and needed help with a listing that had some water damage discovered in the basement, which HAD to be fixed on a tight deadline or the deal would fall apart. I was freaked out about the drama that this could entail. First I called another company, who said it would be 2 weeks before they could even come out and look. Then I was recommended by another agent to use Floodbusters - he said they are fast and competent, and their prices are much better than other companies. He was RIGHT. Wanda heard my plea that we needed someone right away, and sent a worker out that same day to survey the issues. Mike was timely and knowledgeable. He pointed out issues and make logical conclusions about them. It started to rain hard while he was there, and we got to watch his theories play themselves out in real time - it was like God wanted us to have assurities that we were heading on the right path with the fixes. The team moved other projects around and started that very same week on ours. Due to supply issues (thanks to Covid) they couldn't get all the PVC piping they needed and had to spend the whole Friday morning searching for supplies, so they didn't finish at the time they said they would, but I was just so grateful that they were working with us so diligently to help our sale close on time. The key broke off in the lock to the lower level access door, and Charles, the project manager, replaced that without being asked! Charles and Wanda (who scheduled the project and helped me on the phone) had great follow up and truly demonstrated a care for our needs. This was a stellar experience for me, and a real answer to prayer on what could have been a disastrous experience for me as a Realtor, and for my seller. I would use them again AND recommend them to anyone! read more

Good honest waterproofing company with the healthiest solutions(patented) available. Member of Grate Products waterproofing association. In business since 1988. read more

UPDATE: had a leak in wall along a BGE gas pipe. Service person came out weeks after original job and repaired the leak thoroughly. It's supposed to rain an inch tonight and I would bet 1000 dollars I have no leak. That is an excellent example of backing your guarantee. Thanks again Floodbusters. --------- Work completed in 6 hours by very courteous employees, and after two storms dumping 2" or more, my drain and sump system plainly does its job. Service did not include putting appliances back into place, and reconnecting utility tub and washer, but it wasn't a problem for me. Flexible payment options. Price was a little higher than some others, but the materials FB uses are top-end and include cleanouts. Regular PVC pipe with drainage holes work 99% of the time, but when that unlikely clog happens you'll be glad you spent the money for cleanouts. And I can barely hear the sump pump when it kicks on. read more

Having had considerable basement issues with water I utilized the services of FloodBuster's to assist in waterproofing and correcting my problem. With a major iron ore issue we we're finally able to install a system that allowed for cleanout and maintenance and prevent the continual flooding and water damage that I had experienced. While this was a challenging process and required a few corrections Floodbuster's worked with us along the way providing quality work at times below cost corrections to ensure that my waterproofing challenges were complete. I would recommend them especially in challenging situations. Bob read more

This is a horrible company. They lie to you to get your business but, doesn't honor their contract with you. They steal your money and ghost you when there shabby work is discovered. I hope everyone trust and believe this post about this company. I have nothing to gain by talking against them. In fact, they have already stolen my money. Don't let them do this to you. read more

The repair work itself was satisfactory as far as I can determine, but the workers who repaired the inside of our basement took the security bar out of our sliding door and it had since disappeared. Also, paint was on my new pottery barn curtains, and all over my back yard. I wish they would have had the decency to just tell me they got paint on something. read more

Arrived as scheduled. Performed installation of grate drain system very professionally. Covered areas within home to prevent dragging dirt on carpeted area, Finished work that day and provided input as progression took place with regard to what was being installed. Tested process along way to show the system was functioning. Cleaned up entire work area, read more

I've been using Floodbusters for six years to maintain our crawlspace, humidity barriers, dehumidifiers, and sump pumps. They are very knowledgeable and committed to keeping our crawlspace in great shape. read more

Work completed in 6 hours by very courteous employees, and appears to be a high-quality job. Service did not include putting appliances back into place, and reconnecting utility tub and washer. Flexible payment options. Price was a little higher than some others, but it's worth paying for quality. read more

To begin with, the estimator stated that I would be emailed an electronic copy of the complete estimate since the yellow carbon copy was faded and barely legible. Additionally, he said there would be a video/slides with the detail of exactly what would be done for my records. However, this was never provided to me. This is the first example of poor reliability from the company. I would also like to note that on the estimate, the estimator recorded all of my contact information including my cell and email and was directed to contact ME directly for all communications even though my architect had scheduled the estimate. Not ONCE was I called or emailed throughout this entire process. Second, the job was quoted to take 1.5-2 days max to complete. On day one, the contractors did not arrive until almost 10am. It was later explained that there was a personal emergency which caused the late arrival which could have been overlooked except that they left promptly at 3pm (and the next TWO days arrived at a similar late time). Given the very short work day on the first day of the project, I expressed extreme concern 3 separate times over ensuring the work was completed on time by conclusion of the second working day, I was provided grave assurances that it would be completed as originally quoted. On day two of the project, there was yet again a late arrival. By 9:30am when I called the scheduler, I was informed it would be another 1+ hour before they arrive because they had to pick up some items and were stuck in traffic. One would assume, if you left the job site at 3pm the day before and have a full day of work to complete on day two, you would acquire these items the afternoon/evening before. Continuing with day two, an additional two workers were brought in to help out in completing all of the activities. This was appreciated as there was no way the original two workers were going to be able to complete all activities as scheduled. At 3pm on day two it began to rain; it was stated that the rain was preventing the cement from sticking so they would need to come back the next day. However, there was still the rest of the drain to lay in one of the rooms, the sump pump and piping had not been installed nor the pipe out the back to drain from the sump pump which all were left to do in addition to laying the concrete. Since our hands were tied, further adjustments to our schedules were made to accommodate the additional time for completing the job. The foreman stated he would be there promptly at 8am however due to "traffic again" did not arrive until 9:45am. This right here shows the level of reliability as if one was stuck in traffic the day before at the same time, then one would assess they need to leave earlier to account/avoid the traffic, and if you are going to be late, you communicate with your customer to reset expectations as they have made arrangements around your schedule. As became my normal routine, I called the scheduler again to determine where the workers were. After my phone call on day 2 to the scheduler (Wanda), all further calls were sent to voicemail and never followed up on. After 2.5 hours more, the work was finally completed on day 3. So to recap, the original quote was for 1.5 to 2 days of labor. Day 1 was 10am-3pm (5hrs), Day 2 was 10:30am-3pm (4.5hrs with 4 people), and Day 3 9:45am- 12:15pm (2.5hrs) totaling 12 total hours of work. Yes this matches the original quote, however because the workers were unreliable in their time management, this took part of an additional day to which I had to take time off of work to ensure someone was there. Within 10 minutes after the job had completed, a phone call was received to my architect who set up the original estimate asking for the remaining payment. Funny how this part of the process they were extremely eager to communicate and followup on. I do feel the additional amount of time I had to be off work coupled with the unreliability of their company should have warranted some type of a credit in the final bill, however there wasn't. I would not recommend this company to anyone in the DC-MD-VA area unless you are willing to just "go with the flow" and not have them show up to work when scheduled. read more

Wow! After years of water seeping into our basement and 4 floods, I felt really defeated. My husband and I cringed every time it rained even a little. After our last flood, we called Floodbusters. They gave us a reasonable estimate, which was cheaper than the other 2 estimates we got. They installed a second sump pump and an additional drain outside. I will be honest. The 2 men who installed them did an amazing job, but left it messy and unfinished. We immediately called the company and they sent someone out the next day who redid the cement finishing on the inside and outside and cleaned up the messy areas. He was extremely professional and apologetic as were the owners. Two weeks after the installation, Baltimore received terrential downpours and storms for days on end, and it's continuing for the next 10 days...even as I'm writing this review. Our basement is bone dry!!! We are so grateful to Floodbusters! My husband and I highly recommend this company! read more

I called these guys at 4:00pm and that night I had an entire sump pump system in! Couldnt have asked for a better crew. They put the system in while my basement was flooded out and I had no power in the cold. They saved my basement! And the price was great! read more

I want to give 0 starts but it will not let me. We had a very negative experience with Floodbusters in 2014. We met with Mark in June 2014 to obtain a quote to have an above ground tract system installed as well as a sump pump to re-route water away from the foundation of our home - we signed a contract/gave deposit the same day. We were told that the job would take anywhere from 2-3 days to complete and work was scheduled to begin July 7, 2014. Long story short--the completion date for this job was September 29, 2014. We ran into so many issues with this company and learned that you definitely get what you pay for. The quote we received was cheaper than the others and we paid for it - Just to list a few of the issues we experienced: When trying to squeeze into a tight space to drill in the basement they hit a gas line. When I went downstairs to address the gas smell that had now infiltrated the entire upstairs they lied about it and stated they didn't do it. They turned the gas off and attempted to fix it with a water gasket--gas still leaking in home for hours. Finally late that evening, I had to call emergency hotline at midnight to come and address the leaking gas. We hired our own plumber to come out and fix correctly to eliminate the danger in our home--Floodbusters covered the cost of this repair. The installed PVC pipes -running the water from the sump pump to the outside of the home--leaked for days and sagged due to the amount of water in them, tract system leaked, the sump pump did not working and drain properly. They mixed cement on the basement carpet, tracked oil on the carpet and when attempting to determine where the leaks were in the tract system, they ran a hose and ruined the carpet and padding in certain areas--soaking and then laying it back down--attempting to hide what they had done. The carpet is now ruined and needs to be replaced--the owner would only cover the cost to have it cleaned. When bringing equipment and boards to the basement they scratched the ceiling tile During the time of the quote we were told that Floodbusters would cut the finished basement wall s approximately 2-inches and slide the tract system up and under the wall to hide the plastic tract. During the 1st day on the job the finished basement walls had been cut too high approx. 5 inches and there was a 2-3 in gap between the tract system and the wall. This is where the lying began--the mistake is unsightly and ruined the finished basement walls--not only do we now have to replace the carpet we now need -at some point- to have new dry wall hung throughout. Floodbusters 'fixed' the wall that they had cut incorrect but installing a tract of 4x4's--apparently this was extra work according to Floodbusters because they 'went above and beyond' to do this for us--please not my sarcasm. Extremely unprofessional that they cut wood and board on top on my washing machine and dryer and deep freezer--leaving a filthy mess where I do laundry for my family--and left for the day leaving it there for me to find. When getting ready to install the sump pump they had to jack hammer the basement floor foundation and drilled the hole for sump pump in the wrong spot The hole for the PVC pipe to take the water from the sump pump to the outside of the home--a hole in the foundation wall--drilled the hole in the wrong spot Removed washing machine drain pipe and did not replace it-- went down to do a load of laundry after the 1st day they were there to find the washing machine had drained all over the floor--I received an apology They originally thought they would need to remove the laundry sink to install some of the tract system and they removed the pipe to laundry sink and did not re-install it correctly -- the laundry sink was now leaking. When confronted they were so confused and couldn't imagine they were responsible for this. In order to get closer to the wall, they unplugged basement freezer and never plugged back in-lost hundreds of dollars of food Consistent leaks in the tract system for weeks-they had to come out to our home over and over to repair Hired to clean and disinfect mold on walls and treat with cleaner--they stated this work was completed when asked and there were still cob webs on the walls where the mold was--no cleaning was done. They stated they would do it again and it still wasn't done and no treatment was applied. All in all, this was one of the worst experiences--not only did this nightmare go on for months, the owner and staff were unprofessional, raising their voices, threatening, disrespectful and lied to cover themselves. They cause more damage to my home then when we started. I'm hoping I can help prevent someone else from going through the hassle of working with them and having to pay them for work well below the minimum standards. Please please rethink working with this company-save yourself! read more

Do not go with this company. Would not trust them. Had them come out for water proofing in my basement just July 2017. Billed and charged me for a certain amount of feet in my basement , however not all the feet billed of work was done. They called to tell me that they can fix a drain outside the front door for additional $1500. The drain had no issues previously. According to my tenants it got damage by their employee . Tenants saw their employee dump a bunch of debris inside out drain causing our drain to clogged. Call them about it n they ignored the whole problem. Told them to come out and check if they're employee caused this problem. They did come back but wanted to charge me additional $250 just for them to come out to prove if their employee caused it or not. Do not go with this company. Worst company ever! I wish I would've pay more to have the job done right . Cheap quotes is never the solutions . Horrible company. !!! Lesson learned ! read more