Great shop. Friendly, knowledgeable staff. I have done a few certifications with them so far and…read morewill happily do more.

Our thoughts on Tom's Dive and Swim still stand…read more From the swim trainers, all the way up to the owners, this place has great customer service and quality services provided!

If you care about the wellbeing of your child or children stay clear of this gym. If you advocate…read morefor your child, stay clear of this gym. If you want your children spending long periods of time in an unhealthy training environment with a head coach "god complex" ego, then look no further.  I cannot speak for Crenshaws after school program, camps, or palestra program, but if you're looking for an Optional or Compulsories training program here's my honest review.  We first started noticing issues with the constant change in coaching staff. In the last three years we've seen 2-3 coach changes. The latest newest edition being the worst. They bark orders at the girls and offer put downs when there is no delivery. My daughter felt this coaching style began to rub off on the other coaches. We were met with many meltdowns after training due to this specific coach. Hysterical crying and shaking. If you directed concerns to the head coach your child would be blamed for bringing this response on. We noticed over our tenor here that our daughter was scared and intimidated to communicate. Not to us as parents but to the coaching staff. She feared retaliation from her coaches. If she was interested in attending a gymnastics college summer camp with her peers, they would all be terrified to to mention it due to how the coaches would respond. Of course, you'd think attending a college gymnastics camp would be encouraged - it's not. If my daughter suffered an injury, she did not want to mention it to her coaches, scared of how they would treat her or push her to train on the pain. If my child was running late to practice, she was terrified to communicate her occurrence. This all goes against USAG Safe Sport Policy.  This gym says "family" is their mantra but that's a lie. It's the head coach's idea of family. He feels he owns your kids once they join the team. He acts as their father, at least what he thinks is a father. It's by far the unhealthiest part of this facility. He cancels parents and does not allow parents inside the gym. There are no windows to observe your children, there are no seats or seating within the gymnasium that welcome parents to watch practice to ensure your child's safety. You're told you're welcome to pull up a chair when you first join but this is not true. Most parents when we ask questions are met with snarky comments, attitude, pettiness, unprofessional responses, or no response at all. This is no way to conduct business. Your kids are bred to have their own communication with the coach that does not pertain to you. This means if your kid suffers from anxiety or depression, it will only worsen because the head coach does not want you as an adult to protect the child and speak adult to adult. Coach to parent. I'm all for children learning to communicate and advocate for themselves in a healthy manner but this is not that.  He's most comfortable texting your youth or adolescents. He rather hear from your kid how they cannot attend practice because you as a parent have a conflict, planned a family vacation, or other plans etc, so he can punish your child for your decisions or hold them accountable for something that does not pertain to them. This is just a toxic form of control. Over our time here we met with the head coach,Adam Miller, numerous times to discuss our concerns or issues as concerned parents. Each discussion showed more and more how he does not like to take ownership for his wrong doings. He would constantly point fingers at the children. During each discussion instead of being met with concern or willingness to change, we were met with communication that said, "Maybe this isn't the gym for you all". We were always told in so little words to just get out and our daughter was indispensable. This is not a family.  Our daughter was always pulled to the side and addressed about various things without our knowledge. She's 14 and unable to comprehend all conversations yet the coaching staff assumed or assumes these young gymnasts are adults, they're not. Every conversation she had without an adult present bred toxicity. She was being bullied, coerced, and always accused of wrongdoing. She was left feeling isolated and alone. All parts of their toxic control they like to flex.  In the end, I had to ask my daughter if this were a relationship would you stay? She told me no. I asked why, and she said because she's constantly manipulated, always accused that everything is her fault, and voiceless.  Overall, the head coach is unwilling to welcome healthy change. He rather continue with the same traditions that have led to years of gymnastics, toxic culture and adolescent abuse.  If you want to feel targeted and enjoy being disrespected, this is a place for you.  I would not recommend this gym to anyone.

Great classes water aerobics my favorite friendly staff. Children's programs are excellent.read more

Caitlin is Ah-Maze-Ing!!!! My daughter has advanced so much so fast during this summer. I will…read moredefinitely continue to see Caitlin every summer until my daughter swims like a fish. My daughter enjoys her lessons and enjoy Caitlin even more.

Caitlin has changed our lives! We have a pool, and my four year old wouldn't even put her head…read moreunder water until she started working with Caitlin. Now, she swims like a fish! We are so appreciative! She focuses on safety, and teaching the kids how to get out of their own pool if they fall in. That's extremely important to us. We can't wait for Caitlin to teach our three year old next year. She's really the best!!!

I am blown away by this amazing swim program! I have both my 4 year old and 2 year old boys in…read moreclasses, and have seen a consistent improvement each week. My 2 year old for the first couple weeks wanted nothing to do with lessons. Miss Nathalia and Miss Hannah came up with a plan to help him become more comfortable getting in the water. He now, along with his older brother, look forward to swim class! I am feeling much more confident for their safety at home in our own pool, and love the fact they are actually learning to swim. The team here is incredible! Their encouragement, attention to each participant, and overall ability to make learning fun is so great to watch. I can't recommend this swim school enough!

We take our 3.5 year old daughter here for swim lessons and she loves it…read more Coach Mariana is her teacher. We love the small class sizes and the attention our daughter receives. Our daughter loves the variety in each lesson. We were at Emler for awhile before this and our daughter was learning but started refusing to go. ReadyGoSwim is a much calmer environment. We are so happy we made the change!

Was nervous being not good at swimming but was determined to get decent this summer. Decided to…read moresign up since it was nearby for a group session and it was only me and one other person. We were both beginners but they treated us with care and made us feel super comfortable in the water and didn't make us do anything we weren't prepared for. The pool was nice and warm and easy to learn in and they also gave us goggles to help us during our lessons. They have changing rooms as well and plenty of parking.

If I could give this place 0 stars I would for the simple fact of very terrible management. I was a…read moreteacher here for a little while I thought it was cool at first until I got to see what the workspace was really like. The management on the swim side is very unprofessional and not very comprehensive at all. If you are a POC I highly suggest looking for employment elsewhere, to me it seemed I was always delegated the tasks the managers just didn't want to do themselves because of entitlement. Not a good work environment for women of color because it seems they want to be the only ones in my opinion, Analysia Acosta & Natasha Iverson need to be replaced for better management and a better work experience for anyone looking to join this "team". I really hope this review saves sometime time energy & effort!

Life-Changing Swim Lessons! Ms. Cathy's swim lessons have…read morebeen a game changer for our family. Our 3-year-old started off hesitant and tearful at his first lesson--but that quickly changed. In just four days, he was swimming the length of the pool, jumping in, and confidently saying, "I got this!" His confidence grew with every lesson, and so did our peace of mind. Ms. Cathy's confident, structured approach truly works. We can't recommend her enough!

This is one of the worst businesses that I have ever come across! I regret ever trying to book my…read moreson here. Originally I booked a 5 day course with Cathy. Unfortunately due to an unforeseen emergency surgery that my son needed to have he couldn't make it. As per the doctors note, it specifically states no swimming for 1 week. Days prior I reached out to Cathy and this was her message: "We are sorry for any inconvenience, but we cannot make any changes as stated on website and ticket, but you are welcome to try and find someone to purchase your tickets from you.  Thank you for understanding" First off, my situation was an emergency. She doesn't even empathize. Doesn't give any details except tell me to find someone to buy my ticket, honestly I was dumbfounded. I kept pleading with Cathy because $400 isn't pennies. If I pay for something I except to get what I paid for. Truly didn't expect this though! I eventually got on the phone with her and literally argued with her. Mind you I didn't even request a refund, I simply asked if my son can just get signed up for another available week that she had open. She simply stated "if your son takes another week I lose someone else paying $400". And then she had the nerve to say "fine I'll eat up $200 but you pay the other $200." Are you kidding me?? So that would have brought me up to $600. Insane! After considering the discussion that I had with her I am truly dissatisfied and disappointed by the way she manages and does business. I have paid for a service that she refuses to reschedule at no additional cost or refund me due to an unforeseen emergency surgery that my son had to have. She has truly demonstrated that her sole focus is to make money and not uphold good and ethical customer service and business practices. The two options she proposed simply do not make sense. I see no reason for her to charge me an additional $200 to change the week as I have stated it was an unforeseen emergency as to why my child could not swim on the week we had previously scheduled. The second option she proposed also does not work as I would not recommend her business to anyone else on the grounds of the way she has handled this situation. Therefore, finding someone to sell my ticket to is not an option. Additionally, the fact that she expects a customer to find another customer in order to get any money back is ridiculous. I would have hoped that because my child had an emergency, she would have been initially flexible enough to provide me with another week at no additional charge or refund me for a service that she has not rendered. I requested and asked her if I can get a refund of $400 back and of course no response! People, please know that you can't even file a claim through your bank or Venmo?! She knows exactly what she's doing and that's ripping families off by this no refund BS! I should have paid attention to all the negative reviews...

I really liked going to this YMCA especially since this location has an indoor heated pool and hot…read moretub, great for winters. However, the past few times that I have been here, the hot tub has been closed off and I also ended up getting an ear infection for the first time :( Makes me question the hygiene and sanitization practices at this pool. They even have painters come in during pool hours so the entire enclosed space is filled with paint smell and fumes.

Even though it's okay here, I'd still recommend this YMCA. Just a few odd quirks here and some…read moreundesirable effects. First off the parking here is a challenge. Spaces are too small, and you can guarantee your car getting dinged. Mine already has, and I was even in the car when she did it, I confronted her and she just gave me a nasty look and did not apologize. I had to leave it at that since she had a small child with her, but she apparently didn't give AF. I've noticed similar behaviors with other patrons who park there. I use the pool here - it's outside. Most of the inside of this place is carpeted, which is quite odd, when you come in from the pool or the spa or indoor pool you walk on carpet and the carpet gets drenched. Not good. I detest that you have to walk all the way through various hallways and by the gym and the other pool to get to the locker room if you're coming / going to the outside pool. Kinda feels like you're at a hotel and having to walk down the carpeted hallway bypassing several rooms / areas in your swimsuit, or if you're wet with a towel. The indoor pool is fine, but when they hold those Zumba courses there - that Zumba instructor is - how can I saw this - irritating to say the least. She has forced a rule - you cannot turn on the jacuzzi jets during her classes because it's too loud and they cannot hear or talk to each other. This has been a bothersome rule for years now, and many of us have complained, yet this Zumba instructor wins all the time. I get it when you have a full pool of people, but some of her Zumba classes have only 4-6 people attending, they take over the whole indoor pool, she blasts the music so damn loud it's like you're at a club, and they don't talk to each other anyway so WTF?? They could use the other half of the pool (away from the jacuzzi) since there's only 6 of them, so everyone can use the facilities, but after complaining about this - I was rejected. I was also informed by several other members - they have complained too but have also been rejected. It's irritating AF and it's not respectful when there is no compromise. The basketball court is smaller here. The weight room is open and carpeted. The showers are okay, the bathrooms at times could be cleaner, the men's locker room is on the smaller side and quite compacted for space. The outside pool - it's heated during the winter time and it's open all year round. Swam the other day - it was 75 degrees outside temps and pool was 88 degrees, it was nice. But once you get out of the pool - yikes. But it's a nice change of pace here. They just updated the deck space around the pool. Service here has always been nice. Never had a bad experience with the any of them, all very responsive and answer my questions and good customer service. I don't frequent here as much but will go sometimes if it's convenient for my schedule. Can we just work out the Zumba lady and jacuzzi jets please?

We joined Waterloo 8 months ago and my little one has made so much progress. It's just incredible!…read moreI am satisfied with their service and staff, we have been needing to make up some sessions due to travel and being sick and we have been able to attend due to have good amount of spots. I recommend Waterloo for other families, you will see progress!

I have to rave about Michaela because she is just incredible!!!…read moreWe started in group classes with her, then switched to private and honestly the growth has been unbelievable. But the moment that got me? My son now jumps into the pool without a second thought because he knows Michaela will catch him. Like, that's not just swimming progress, that's trust. He asks to go to class. He smiles the whole time. If you're looking for an instructor who genuinely connects with kids, Michaela is your person!

We did 12 lessons with Nicole for our 3 year old this past spring. It is now summer and our…read moredaughter is swimming like a fish! We will be back for refresher lessons at the end of the summer. It was a great learning experience from a safety perspective AND a fun perspective. Nicole is a great teacher.

What a great swim program! Our son went from panicking in the water to swimming to the deep end for…read morethe entire time. Thank you for such great lessons!

I like swimming here it is very fun but I'm just gonna keep typing so I can fill up this reviewread more

Great coaching and flexibility for all ability levels. Facilities are excellent, staff is helpful…read moreand welcoming. Highly recommend.