I like the hot tub, sauna, steam room and the gym is OK, but it is pretty run down and poorly…read moremanaged. Equipment is frequently broken, towels are often out (what prompted me to write today), drinking fountains broken (today), etc. It seems like a lot to pat for what you get. Outdoor pool is really lame (all very shallow) and my kids prefer to go to our local community pool.

In August, before my sister's wedding, I booked an appointment at this salon based on a friend's…read morerecommendation. I was very specific about the techniques and cut I wanted and was assured they could handle it. When I arrived, I was told my appointment had been switched to a "more experienced" stylist. Her previous client was unhappy with her color, so instead of focusing on my appointment, the stylist kept going back and forth, working on that client's color while also cutting my hair. She completely ignored me, barely consulted with me, and kept insisting the haircut I wanted "wasn't that hard," as if I was making a big deal over nothing. The result was a terrible haircut that was not what I asked for at all. At first I thought I might be overreacting and tried to give it time, but months later my hair is still completely messed up and uneven from that cut. This was an incredibly disappointing experience, especially before such an important event. Terrible customer service and I would not return or recommend this salon

Great workout, very welcoming community and plenty of hours to choose from! The instructor does a…read moregreat job guiding you through the workout, but it's really up to you and your motivation level!

I'm 3.5 months into my Orangetheory journey and am totally hooked. I was never a group fitness…read moreperson before, but this is SO different from every fitness class I've ever tried. The staff and coaches are great, the music keeps me motivated, the gym is clean, and the workout is . Don't be afraid to come in and try a class. You won't regret it!

The staff were very helpful and professional at the front desk to help us resolve an account issue…read more I would definitely come back.

Amazing all around - especially Junior the trainer! Great experience!!! Highly recommendedread more

Like other reviewers have said, this gym is clean and typically not crowded. The owner is a caring…read moreguy who really tries to engage with members and make them feel welcome. I signed up for a one year membership, knowing that I would possibly be moving in the next few months. Alex, the owner, reassured me that as long as I showed proof that I was moving, I could cancel without any penalties. I eventually did move away, and when I tried to cancel was directed by a manager to contact ABC financial who handles the contracts for all anytime fitness'. This was a pretty bad experience, as they require you to give 45 day notice and charge a $50 cancellation fee. Initially, I was upset because I thought the cancellation was going to be hassle free and immediate. Alex found out about what happened, and immediately worked to rectify this issue and got me a full refund of the cancellation fee and 2 months membership. Alex is a fair and honest person, and I would recommend this gym to any who are looking.

Worst customer service ever!!!!! I called last a couple times last year to cancel, then started…read morecalling again, for the past 5 months to cancel, with no success and then since January my payment went from $20 to $27 without even letting me know. I don't even have the fob anymore to even get in there to talk to anyone. They need to do better. Let's see if they call me back or cancel it for next month!

No matter your level of fitness, these workouts are extremely beneficial. I reluctantly started…read moreafter herniating 2 discs in my back. The core work has rehabbed me beyond my expectations. I'm stronger at 71 than I was at 45. Fast results!

btone is the best! it's such a great low-impact workout and helped me heal and strengthen my core…read morepostpartum. I've never been so strong! All of their instructors are amazing, tons of options for class times, and they always ask for and listen to feedback.

Closed last October and I'm still waiting to get my belongings out of my locker. Managers/owners…read morehave been non-existent.

A couple of months into my workout - one day, during my workout, the general manager approached me…read moreand offered to cancel my gym membership because I dropped my weights during my deadlifting. Before I signed up, I specifically asked three questions: 1) Whether I can do deadlifts; 2) Whether I can drop weights; and 3) Whether I can use chalk. The staff (a young boy) at the front desk answered affirmatively to all three questions, so I joined the gym. Many Planet Fitness type of commercial gyms have noise rules - that was why I asked. Given the explicit initial verbal consent when I signed up, I was furious and felt not welcomed. I argued with the manager and then left immediately without finishing my workout. I came back a second time to get my refund (and btw they refused to refund my annual fee). Now the young boy who signed me up claimed I only asked whether I could do deadlifts. And he claimed that he had warned me multiple times. These were flat out lies. About two week ago (and a couple of months into my training), he asked me to put mats underneath and I complied. That was the only time that we had a discussion about the noise. I pressed for details about those supposed "warnings" and the boy refused to clarify. I've trained at the gym for four months at different hours. Most of the time I saw only teens at the front desk. The general manager claimed he never saw me before that day's incident - thus I realized that the gym never had proper professional management. If the gym decides to hire underaged staff to help, that's perfectly okay. The problem is - if the teens - who lack the professionalism of adult trained staff - decide to handle matters in a teen's way - customers will have limited resort. The manager pointed out that the gym has rules forbidding weight dropping (and I am not disputing their general rules), but the gym also has rules that people must wear their masks at all times, as well as you must put weights back on the rack. But the rules are never enforced. People wander around, or grunt heavily, a lot of them without masks especially the teens. I have been training for a couple of months and I was under the impression that it was a gym managed in - let's say - a quite libertine way. I told him that this club is among the most dysfunctional in terms of weights arrangements (and I have toured more than a dozen gyms in different areas) - every single time I went there there were always some weights on the bars/machines (sometimes only on one side) and I had to put those weights back by myself. Different categories of weights are often stacked together. Also, having three 45lbs plates only on one end of the barbell hanging on a rack without people attending is actually dangerous. When I pointed out these apparent irregularities, the general manager - rather than acknowledging that things could improve - exploded at me. He shouted that it was not feasible to have staff sleeping on the floor all day to observe gym etiquette and enforcing the rules - and he would not stand me "insulting" his gym. So this is an interesting development. But after reading other comments on Yelp now I perfectly understand that I am not the only customer who got shouted at by the general manager. To sum up - the gym is not professionally managed compared to industry peers. The training environment is passable but not among the top tier. There are a lot of teens who train here and teens have different manners. For the mask conscious people - I've been to gyms that stringently enforce mask rules but this is not one of them. People frequently don't disinfect the equipment despite the explicit rules mandating disinfection. The locker rooms are not dirty but they are a bit beaten down (I have only seen the male lockers). Its pricing point ($45) should warrant a better environment but it is not the case. And the last word I heard from them is - you are no longer a customer, bye-bye. Well indeed. That's just the perfect way to treat your customers, even former ones. Congratulations.

Planet Fitness in Norwood is, frankly, a mess. The place feels run down and poorly maintained, with…read moretrash on the floors and an overall lack of cleanliness that's hard to ignore. The locker rooms and bathrooms are especially bad--dirty, neglected, and clearly not a priority for management. The equipment itself might be decent, but that doesn't make up for the environment. A gym should feel clean, safe, and well cared for, and this one misses the mark completely. Staff presence is minimal and doesn't seem engaged, which only adds to the impression that no one is really managing the place. At the end of the day, it feels like a classic case of "you get what you pay for." If cleanliness and basic upkeep matter to you, this location is going to be a disappointment.

I used to LOVE the Norwood location. The 30-minute circuit training program--combined with…read moreknowledgeable instructors--was the reason I joined, and it worked. I lost 20 pounds using it consistently. After last year's "emergency renovations," the circuit room disappeared. I gave it time, as staff said it should return. It's now clear it won't--and worse, the training staff has been eliminated entirely. Members are told to watch videos and figure it out themselves. That's not a fitness experience--that's cost-cutting. I tried to share this feedback directly instead of just posting online. When I asked who owns the facility, the front desk couldn't even say, only that it's now controlled by an investment firm. That explains a lot. What made this location special has been stripped away: no circuit program, no trainers, no guidance. Just a bare-bones gym asking members to do it all themselves. I've been patient, but this feels like a clear shift away from member service and toward squeezing out profit. I'll be taking my membership elsewhere.

I have been at Crossfit Cut in Walpole since Memorial Day, May 2013 and my body and mind are…read morestronger than ever! I'm going to be 57 years old soon, I am an avid runner and attended the gym faithfully four times per week, but I got to the point where I was just going through the motions. I knew I needed more, something different, and thanks so my son's encouragement to try Crossfit I've found it. Alicia and Brad, the owners at Crossfit Cut are wonderful, they get to know who you are and your personal goals so that they can encourage you to achieve them, and when you're ready to push beyond. You don't have to want to do it all or compete with others in the gym; it's all about the personal achievements you set for yourself and driving towards those goals. This weekend I'm competing in a Crossfit Challenge -- with 9 of my fellow gym members. I think you could say I'm hooked! I encourage everyone to try this gym; I know you won't be disappointed. CL

Wow! Not what I expected at all! I was overweight and…read moredesperately needed to get in shape. I had heard of Crossfit and saw all the videos of crazy athletes online and I knew that wasn't me. I also knew that I hated running and would get bored easily at a regular gym with eliptical and weight machines. I needed something new, so figured I would go to Crossfit one day, just to check it out, after all, it was free. Brad and Alicia had me do an intro session. They were extremely informative and seemed to understand when I needed encouragement and when I needed a breather. They teach and enforce proper safety, strategy, form and technique. They even taught me about proper nutrition and diet! Brad and Alicia are not only knowledgeable, but they are passionate at what they do. To this day, I'm not the fastest of the group and I'm certainly not the strongest, but I am 50 lbs lighter and much healthier than I was. I feel younger and am able to do things that I never thought I would be able to do again. Mission accomplished. Thank you Brad and Alicia!!