I contacted Kitsilano Flight Centre at first and interacted with Didac Bermejo Ras assuming a positive travel experience would expedite things for me by dealing with a third party in booking a trip to Europe for four persons. In trying to reach this travel agent for clarification on certain issues, this agent is always unavailable, does not return prompt phone calls, the office is unresponsive, or voice mails are not returned. Furthermore, a name change was required on one of the airplane tickets as it did not match the passport. After numerous calls to reach Didac Bermejo Ras, I was told by him that this could only be done three days before departure, which I found unacceptable as this was leaving things to the last minute in case there were complications. Didac Bermejo Ras was unsympathetic and told me my other option was to cancel the ticket, which was non-refundable and re-book and pay again, which was also unacceptable. I contacted Air Canada directly and they changed the name within the same day. I find Flight Centre failed miserably in providing a stress free quality experience. They are inaccessible if you need to reach them. read more