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    Flight Centre

    4.0 (1 review)

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    19 years ago

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    Q Cruise + Travel Chicago - Q Cruise + Travel is a boutique leisure travel agency on Chicago's Magnificent Mile.

    Q Cruise + Travel Chicago

    (8 reviews)

    Near North Side

    This is my opinion: Kevin Grubb or his staff sold us travel…read moreinsurance. Yet it did not cover my medical bills! There are policies that would have covered me. Kevin did not suggest other policies. I'm not sure if they make money by selling this specific policy. I asked Kevin to look into this, but I received no fair response. In fact he failed to respond to some emails. We were in Europe and no way to come home without medical transportation, which the insurance denied the claim. The cruise ship he recommended in my opinion is an older boat. Keven holds himself out as an expert in this area and said that he received certain awards.

    I'll admit I'm a personal friend of the owner of this place and that's why I chose to book previous…read morecruises with them rather than on my own as I have in the past. However, what I found so helpful about working with Rob and David was that they took the time to really ask me what I was looking for in terms of activities, destinations, budgets, etc. They know me as a friend, but they interviewed me for details as they would every customer. That led to some very specific and expert advice just for me. My partner and I have booked 3 cruises with Cruise Holidays based on their helpful personalization. Because they explore many cruise destinations first hand, they have insider knowledge of what specific cruiselines and destinations offer. This is invaluable, and not to be found in any tour guide! And finally, their customer service expertise extended beyond the planning and purchase of the cruise itself. They were very helpful in answering questions about foreign destination currency and cultures, helping us plan details we'd never get from a guidebook. I also know they went out of their way to help friends of mine who had trouble with their luggage on flights not purchased through Cruise Holidays. The help from Cruise Holidays saved their vacation from disaster.

    Magical Mystery Tours

    Magical Mystery Tours

    (12 reviews)

    Old Town, Near North Side

    As a preface, this company is currently under investigation by the Better Business Bureau, the…read moreFederal Trade Commission, the Consumer Protection Division of the Illinois Attorney General's office, the Consumer Resource Center of Washington State, and several financial and private institutions. I will update this review accordingly, if that changes. But here's why: The TLDR: A) the company does not responsibly or efficiently apply the money you send them toward your accommodations, B) they engage in deceptive billing practices, C) they ignore clearly specified preferences when booking additional accommodations/excursions, and D) when questioned about any of the aforementioned aspects, they delay response or cease responding altogether. Here is my point-by-point experience with Magical Mystery Tours (MMM) and their deceptive practices. 1. The company did not responsibly apply our money towards hotel/flight accommodations. We booked travel from December 10-19 of 2004 and the company later revealed, under pressure, that they did not book ANYTHING until early December. In the best case scenario, flight and hotel were booked TEN DAYS before our trip began. In no scenario could this have been the cheapest timeframe. (see picture 1, a segment of an email from MMM). 2. During the trip, our preferences were not adhered to. We informed MMM that we were vegan during our preliminary correspondence. They proceeded to book us reservations at several restaurants with no non-meat (and certainly no non-dairy) options on the menu. Despite this, we showed up, trusting MMM had made some sort of arrangement. The restaurants in question said they were informed of no such thing. The same story played out with 3 other excursions we had them schedule that included meals. 3. When we returned and asked for a breakdown of costs, MMM included a Paypal Transaction Fee of over 3% of the total vacation cost. It is explicitly stated in the Paypal User Agreement that merchants may not pass on the merchant fee to the seller. They must have known this, but were counting on me not knowing. Ultimately, they did refund the fee, but only after being pressed--partly why I continued to distrust and investigate the rest of the bill. 4. When we requested original receipts, our request was denied, despite the their advertising otherwise (see picture 2, a screenshot of their website BEFORE we requested original receipts). After requesting this, they promptly changed the wording in an attempt to hide their billing (see picture 3, a screenshot of their website AFTER requesting original receipts). 5. After sending the before/after screenshots of the changes to their website, and applying additional pressure, they sent undated and unverifiable screenshots of receipts, refusing to send anything else. 6. There were several discrepancies in the final total trip cost relating to the percentage taken as an MMM "fee"--which were substantial. After several follow-up emails were sent regarding this, MMM ceased communications. (Note: the amount in dispute was less than $200. Imagine if you were challenging more than that...) The takeaway: Be careful when dealing with MMM. Do not pay a "transaction fee." Do not book unless promised original, dated receipts beforehand. Demand proof that your travel preferences will be adhered to. Double-check the math of your bill afterwards. My advice: Do not book with MMM. There are many other companies offering this service without deceptive practices: Pack up + Go, The Vacation Hunt, Black Tomato, Rustic Pathways Mystery Trips, Blind Experiences, Guess Where Trips, etc...

    We had the absolute best surprise trip experience with Katie and MMT! We had done a surprise trip…read morewith another travel agency previously, and MMT was above and beyond more exceptional in every way. A few highlights: 1. I appreciate the thoroughness of the survey. Based on the questions, you can tell that MMT puts a lot of thought into the nuances of the experience for their customers. 2. I LOVE the customizability, especially with the budget. We weren't sure what our budget should be. Katie was immediately transparent on the minimum budget MMT would recommend in order to provide the experience we were looking for. We ended up giving a larger budget than MMT's minimum recommendation and were issued a refund of unused funds at the end. 3. Katie was timely and thorough in her responses to all of our questions throughout the process. She was sure to double check every detail before finalizing anything. 4. The excursions planned for us were INCREDIBLE and aligned with our survey exactly. It was the perfect combination of activity and downtime that we requested. I cannot wait to book our next surprise trip with MMT!

    Flight Centre - travelservices - Updated May 2026

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