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    Flex Surface Cleaning

    5.0 (1 review)
    Open • Open 24 hours

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    Services - Flex Surface Cleaning

    Carpet cleaning

    Rug cleaning

    Upholstery cleaning

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    Recommended Reviews - Flex Surface Cleaning

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    A Step Up Window Cleaning - Shattered Mother Mary statue by the workers during the second cleaning

    A Step Up Window Cleaning

    (19 reviews)

    These guys are great. We had the outside of our house cleaned, outside windows cleaned, and…read morescreens cleaned. All of it looks amazing. We have pressure washed our house ourselves in the past but always had a tough time reaching the peaks and underside of the high up gutters. I will 100% never do it myself again after such a great experience! Thomas and his crew were great. Exceptional communication! The day before our appointment we got a reminder email that included an overview of the services and the name and picture of the crew member coming out. When Chris from their team got here, right on time i'll add, he was extremely courteous, professional, and worked quickly. Can't say enough good things about these guys!

    Extremely disappointing experience with A Step Up -- both the quality of the work and how they…read morehandled damage to my property afterward. Our 36-home HOA hired A Step Up to clean our dryer vents. When the crew arrived the first time, I spoke with them personally and watched them trying to figure out the equipment they had been given. The worker I photographed had a cordless drill, a flexible rod that appeared to be only about 4-5 feet long, and a small brush. Our dryer vents are approximately 4 inches in diameter and mine runs more than 30 feet. Several homeowners questioned whether their vents had actually been cleaned, and our HOA eventually had A Step Up return to redo the work. During the return visit, my security camera captured the crew handling their ladder behind my home. During that visit, a Mother Mary statue that had been in our family for more than 20 years was shattered. The pieces were simply piled behind my home. Nobody from the crew came to my door to tell me what happened or apologize. I immediately reported the damage to our HOA. A Step Up asked for permission to contact me directly, which I gave them. They never contacted me. A week later I followed up again and requested $155 to replace the statue. I still received no contact or reimbursement. To make matters worse, I photographed my dryer vent after their second cleaning attempt, and there was still a significant amount of lint/debris accumulated around the vent opening. I have photos and security-camera footage documenting the equipment used, the crew handling the ladder, the broken statue, and the condition of the vent after the second cleaning. Accidents happen. What matters is how a company responds when they happen. Coming to my door, acknowledging the damage, apologizing, and replacing a $155 statue would have gone a long way.

    Flex Surface Cleaning - carpet_cleaning - Updated October 2026

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