These guys are great. We had the outside of our house cleaned, outside windows cleaned, and screens cleaned. All of it looks amazing. We have pressure washed our house ourselves in the past but always had a tough time reaching the peaks and underside of the high up gutters. I will 100% never do it myself again after such a great experience! Thomas and his crew were great. Exceptional communication! The day before our appointment we got a reminder email that included an overview of the services and the name and picture of the crew member coming out. When Chris from their team got here, right on time i'll add, he was extremely courteous, professional, and worked quickly. Can't say enough good things about these guys! read more

Extremely disappointing experience with A Step Up -- both the quality of the work and how they handled damage to my property afterward. Our 36-home HOA hired A Step Up to clean our dryer vents. When the crew arrived the first time, I spoke with them personally and watched them trying to figure out the equipment they had been given. The worker I photographed had a cordless drill, a flexible rod that appeared to be only about 4-5 feet long, and a small brush. Our dryer vents are approximately 4 inches in diameter and mine runs more than 30 feet. Several homeowners questioned whether their vents had actually been cleaned, and our HOA eventually had A Step Up return to redo the work. During the return visit, my security camera captured the crew handling their ladder behind my home. During that visit, a Mother Mary statue that had been in our family for more than 20 years was shattered. The pieces were simply piled behind my home. Nobody from the crew came to my door to tell me what happened or apologize. I immediately reported the damage to our HOA. A Step Up asked for permission to contact me directly, which I gave them. They never contacted me. A week later I followed up again and requested $155 to replace the statue. I still received no contact or reimbursement. To make matters worse, I photographed my dryer vent after their second cleaning attempt, and there was still a significant amount of lint/debris accumulated around the vent opening. I have photos and security-camera footage documenting the equipment used, the crew handling the ladder, the broken statue, and the condition of the vent after the second cleaning. Accidents happen. What matters is how a company responds when they happen. Coming to my door, acknowledging the damage, apologizing, and replacing a $155 statue would have gone a long way. read more

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I called this company to clean the gutters at my home. The tech climbed the ladder and noticed my gutters has mesh gutter guards and told me he couldn't help me because they aren't authorized to remove the gutter guards. Later I get a bill for the service. I told Jessica the service wasn't completed but she insists it was and keeps billing me. I am now forced to file a complaint with the Attorney General. Very disappointed. read more

They power washed our home and cleaned our windows. They were on time, excellent communication and did a suburb job. Our place looks beautiful. Thanks for a job well done. read more

This company hires rude workers. They are not courteous. Also reckless and irresponsible drivers.

They wrecked a few of my screens when they removed them to clean. No response from the company when I complained. I don't know why it says I live in San Francisco but I actually live in a northern suburb of Minneapolis. Would never use this company again. read more

We did the premium house cleaning and window wash with the 5 day window rain guarantee. I wasn't completely disappointed but I wasn't jumping up and down with amazement either. They had a "last minute" opening to get us in June 1st in the afternoon. I couldn't be home but they said usually you don't need to be anyways and could move forward. I was able to be home when they started but not finish. I let the gentleman know before he started I did have to leave. The mildew and algae was removed which was our biggest concern on the back of the house. Other then that I had very low expectations so it wasn't surprising to return home to see dried residue on the home or that there was still leaves, spiderwebs and debris stuck in some of the windows etc. I put a call into Tom and he explained some of the stuff that didn't come off was from the mulch and called artillery mold. I was under the assumption of the home needed some elbow grease they'd scrub or whatever they needed to do. He said this only comes of with your nail. He said they could come out and they do a rinse on the house to get rid of the marks that were dried residue. I also let home know it rained that night so since we had the 5 day window guarantee for rain we could just schedule and do it all at the same time. Scheduling and communication was more difficult to have them come back. I wasn't super impressed with their response time or followup. They showed up today, June 18th but I wasn't aware of when or if they were coming since there wasn't any followup communication. Most of the marks had washed away and he wasn't aware about the windows. The employee explained something that I'm sure makes sense to them that it wasn't actually a rain guarantee so I felt very misled and ripped off. He did clean a few windows that looked like they had debris that were missed originally on them and that was it. We also couldn't see the marks on the house because the sun hadn't yet moved to the backyard so he just hand wiped off a few spots instead of spraying down the house like Tom said they would. I would probably try another company before I had them out again. I was impressed with the green growing crap gone with the soft wash and hoping it doesn't come back quickly like their claim to fame. Pictures are after first wash of residue. read more

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For the last 8 years we have used different window washing services to try to find a resource that could clean the Plexiglas roof of our conservatory, but it never was done well. Finally we were so lucky to have found the expertise of Christian who completed all our window washing needs exceptionally well. Having provided excellence at a reasonable rate, A Step Up Window Cleaning now is our go-to choice for future needs. Cindy M. read more

I booked an appointment for gutter cleaning at a quoted price in October. When the service person arrived he told me the amount would go from $129 to $199 because of vines. I declined and after he drove off removed the "vines" in 5 minutes. And I'm 74. I called their office to express my dissatisfaction and was given another appointment in mid November. The temperature was in the 30s on the rescheduled date so they cancelled. I was told they would reschedule me again for November 25th. I haven't heard from them again. Not an email or call to confirm or cancel. I've used A Step Up for a few years. Sorry to say their service is now deserving 0 stars! read more

We've used this company twice every year for the last 4 or 5 years. Reasonable prices. Reliable, professional technicians. Easy to schedule and pay. read more

They did an excellent job on our townhome. The siding is sparkling clean and feels great to the touch - no residue. They did our windows and it rained that afternoon - a week later, all windows look great. Plan on having them come next year, as it is well worth the fair prices that they charge. read more

This is the 4th year in a row that I have had A Step UP Window Cleaning do my windows . They did another excellent job this year. I have real high half moon windows in my foyer and living room and they get even in the corners. My windows are so clean it doesn't even look like there is glass in the them. My guests always notice and comment. I would definitely recommend them. They workers were on time, friendly and polite! Love their service. Thank you! read more

A Step Up Window Cleaning in Lakeville, MN did an inexcusably poor job of power washing our house and windows and damaged plants with their cleaning product and damaged areas of the house with their ladder and power sprayer. The company did not perform the work listed in the bid or perform the work in a professional manner as advertised. Numerous emails with photos and specific questions were sent to the owner, Thomas McArthur. There has been no resolution to the several problems of poor workmanship, the damage to the house or plants, or answers to simple, straight forward questions about the bid work. No one in the office answered the phone when I called to get help from management while the workmen were still on the property and our concerns about the work kept mounting. A message was also sent via the company's website for, as they say, a quicker response. There was no response. Soapy water was left to dry on our front door and porch windows and became a dense, milky film for us to clean off. The company advertises complimentary screen cleaning with window cleaning and this was also described as part of the work by Kathy, in the office. The workmen tried to omit this work. My husband ended up assisting one workman to clean the metal rims, but the screen material was left for us to clean. There was no brush cleaning of any surface that could not be made clean with the power washer as described by Kathy from the office. In the one email back from Thomas he said that the men brush cleaned where algae and dirt remained after the power washing. An out right lie! This was one of our big problems with the work and why we needed to talk to the owner that day. Several other areas and a large section of the house was not even touched with the sprayer. Spiderwebs and dirt remain. The bid stated that the gutters would be "whitened/brightened." It was not done. The bid stated "walkways and driveway rinsed." It was not done. One workman did not act properly trained. He asked my husband how best to get the algae off from the house. I don't know what detergent they used, but it smelled like bleach, not lemons at all. Perhaps they used the detergent they advertise and it has bleach in it, I'm not sure. However, we were told by the office, and by the workman, that the detergent they use will not harm plants, but it did. The "soft wash method" was not used on all areas of the house. The power sprayer blew out chunks of wood from a wood support. Water was sprayed quickly over the remaining supports. No soap. No brush cleaning. All are still dirty. The other damage to our home was made by their ladder - a piece of window frame was broken off, a piece of siding was cracked, and the deck railing gouged and discolored. Thomas claimed that the house cleaning meant siding only - not the trim? not the porch? These were some of the questions I wanted him to clarify. The company advertises washing the house, not just the siding, so his advertising is confusing to me. I have never experienced that with other power washing companies where they cleaned all aspects of the house with windows being extra. The fact stills remains, though, several areas of just SIDING where left dirty by A Step Up company & other areas of just SIDING were completely omitted. What is advertised is different than what was described by the office person and different from what the workmen did and different from what is on the website and different from our bid and different from what Thomas indicated in his email. We are far from 100% satisfied - something also promised in the bid. In an email, we told the owner that we would work with him one more time and allow him the chance to make things right. Since, there has been no response to our emails and the numerous photos that we sent, we sought help through Home Advisor's Customer Solutions department for help in connecting with their member, Thomas McArthur, the owner of A Step Up Window Cleaning. Nothing back yet. read more

Fourth time I have used A Step Up Window Cleaning. This year, I had the gutters cleaned as well as the windows. I also had the entire house washed along with the decks. Another great experience. Cost was reasonable considering how big the job. Chris and Nate did a great job on my home. No streaks on windows, no mess left even from the gutter cleaning (and the gutters were really full of gunk). Super nice guys. Worked very efficiently and they arrived and were done in the time frame they quoted. Everything looked fantastic. I'm very happy to have found a reliable company that does quality work and I will continue to use A Step Up Window Cleaning in the future. read more

Great experience with A Step Up Window Cleaning. Good communication, price and did a very nice job cleaning the windows. They were also masked up which was nice. read more

They failed to clean the gutters or downspouts and left after 15 minutes. There was an inch of mud left in the tracks and full blockages were ignored. read more

I seldom write reviews and negative ones even less often, but my experience with this company leaves me no choice. This rating is based solely on customer service. They actually did a fine job washing our windows, although the cost was quite a bit more than we planned on. In haste to pay their final invoice, I failed to notice it was in error, resulting in an overpayment of about $60 ( on a total billing of $400+). Thus began the long and, as of this date 5 months later, still unsuccessful effort to get a refund. It took 2 months to get an acknowledgment that an error was made and a refund due. The amount was agreed to and prompt payment was promised. But none has come. Nor any response to a follow up inquiry. But I did receive a promotional mailing from them soliciting more business! Needless to say, I will not be using their services again and will not be recommending them to my neighbors or friends. You guys have to take better care of your customers than that! UPDATE: Since writing my original review, and perhaps as a result of it (?), I finally received my long overdue refund. As a result, I have raised my rating to 3 stars. The original mistake was mine, not theirs, and they did send a refund of my overpayment. On the other hand this took much longer than it should have, in my opinion. So three stars is the best I can do for now. I can recommend their work, however. They did a fine job cleaning my asphalt shingles and washing my windows. I will probably use them again. But I'll be sure I pay closer attention to the billing BEFORE I pay next time. read more

I scheduled them and they promised me they would do it for a certain dollar amount. When they came out they told me it would cost more. The company called me back within half an hour and said they would do it for that certain dollar amount but they had to reschedule. Rescheduled for today, same guy showed up and said I can't do it for that price. I will never use them. read more

I would definitely recommend A Step Up Window Cleaning. They've cleaned all 26 of our windows and screens thoroughly, power washed our whole house and the back fence. They are not only very professional, but also cheerful! We are moving out of the area and will miss having their services. read more