The owner has responded twice on 2 different occasions to my HVAC unit and on those 2 times asked me some questions and was able to help me OVER THE PHONE to get my unit running again ON THE WEEKEND in a couple of minutes WITHOUT a bill!! This company is more concerned with having a great reputation in Yuma then making instant money. This is amazing to see in this world today! A business I can trust!! I'm also sorry I was distracted for too long before getting this review out! From a very grateful customer! read more

Called my Warranty Company and Fleshers was dispatched the same day. Nicholas was very professional and walked me through the process and informed me the good, not so bad and the should work on. Only item I needed was a new capacitor for my blower motor. Nicholas changed it during the same visit and my unit is ready for the upcoming heat and this summers heat season. Great company and highly recommend their business. read more

Henry and Moses arrived after Colleen to see it was OK if they arrived an hour early considering I wasn't expecting them for up to five more hours. I was delighted to say yes. Our AC had quit working the day before. What a blessing for us for less than 24 hours later. They quickly evaluated the indoor unit and thermostat and then went out to the unit alongside the house within 10 minutes they had targeted the issue and installed a new part from their vehicle stock! What kindhearted workers Fleshers has in their team! Henry carefully showed me how to maximize the efficiency and comfort from our Airconditioning which should also extend the life of our unit. Who knew that in Yuma it's best to run your A/cFan only on Auto during Summer and on On during the other months? We look forward to being able to recommend this company and offer a big Thank You to Henry and Moses! read more

Fleshers Refrigeration - Excellent Prompt service and personable crew! Can't say enough about their professionalism! - Heating & Air Conditioning/HVAC Near Me

This company accused me of putting acid on my blower motor recommended to replace my hole unit. So much my insurance wouldn't cover me. When I spoke to them the conversation was rude and aggressive the bill was over $8,000 I then called air one mechanic service they fix the problem for about $200 my family's been in the heat for 5 days it's time we put a stop to this prophet driven companies. America's built off honesty integrity and hard work. My neighbor had the same problem with the same company please get a second opinion or contact everyone mechanic service read more

UPDATE: After trying to contact BBB after this company misdiagnosed my unit and refused to admit fault, they have replied with "customer satisfaction is not our number one priority". As a first time home owner this is disappointing to see a local company reply with this. read more

Fleshers Refrigeration - Heating & Air Conditioning/HVAC Near Me

Fleshers Refrigeration (technician Lupe) completely misdiagnosed my HVAC issue, falsely claiming there was prior water damage to the fan motor before it failed. This error led my home warranty company to deny my claim, leaving me stuck with a $1,200 bill out of pocket. It's likely that Fleshers was only getting paid a certain amount by my home warranty company and didn't see the benefit of installing a new motor. Arizona summers are relentless, and I was forced to go three days without AC. I called every morning at 9 AM, only to be told by the receptionist that Henry would call me back in the evening--he never did, not once. I get that HVAC companies are busy during the heat, but that's no excuse for the total lack of professional courtesy, empathy, or follow-up. Based on my experience, I will never use Fleshers Refrigeration again, will not recommend them to my clients, and strongly advise others to stay away. read more

Have a bad leak into my house from the attic where my air controller is... They told me its to hot and i have to wait until morning. Proceeded to tell me to fix it for now to turn off my AC in the 115 degree wheater we are having... Insane read more

Our AC went out, right in the middle of a Yuma summer. ...and the warranty for the house referred us to Fleshers. After confirming by phone they were at our door 10 minutes later. They did their thing, and solved the problem in a professional and courteous manner. Older Yelp reviews paint the company in a less desirable light. All I can speak on is the good job they did for us. Recommended. read more

Tech was friendly and explained that I would need refrigerant line repaired and 5 pounds of refrigerant to be replaced into the AC unit. I was advised that the refrigerant would not be covered by my home warranty company and that they would have to submit their estimate for approval from My warranty company. I was told that they would be able to return the same day or the next day at the latest ,following the approval. I understood and agreed. I waited 48 hours without AC in 110 degree weather. Fleshers lied to my warranty company by stating that I denied their services and that I would be seeking my own 3rd party services. I called Fleshers 5 times throughout the day with no answer and no response. I called my warranty company to try and get an answer. They called Fleshers with no response. We are 6 days in over 100 degree weather and still waiting on this company. read more

My elderly grandmother's air conditioner has managed to stop working on the hottest days of the year now for last 2 years. Everytime they arrive within an hour and repair the issue quickly and affordably. Nicholas, the tech that came out was so great with the repair and communication! Highly recommended! read more

Super responsive service, extremely professional technician! I would absolutely recommend Fleshers to anyone!

Please Fix the scheduling windows Contracted through home warranty at American Homeshield. 4 hour window customer has to deal with and a 15 min heads up when actually inbound. Super inefficient use of time this way. Was told excuse of due to unpredictable service times at other homes. Sounds like lack of data analysis and improvement and the company is ok with it. Instead of the scheduling lady making excuses for the company, she could empathize with the customer and document the complaints overtime. This would allow customer data to be acquired. As a customer, I do not wish to pay for a 4 hour wait time with my time or otherwise and I would be willing to bet it costs the company money, nor would I think that the inefficient scheduling should be put on the customer but it happens all too often. Recommend improvement project with the following customer recommendations. 1. reduce scheduling window to two hours and/ or 2. Increase arrival "heads up" to 30 minutes. (knowing how long it takes service techs to finish packing up their tools and out briefing customer could be used to develop a timeline. this allows the customer to finish what they were doing and doesn't tie them to their home for 4 hours. other recommendation: 3. Train staff on how to properly handle customer feedback. 4. having a website that takes customer feedback would avoid the whole world seeing this as well. It was the first thing I tried. read more

Won't do a full evaluation of your system if it's under warranty. In that case why even come out to a service call? Save your $ and time. Go with other reputable companies. read more

Henry and Raul arrived on the same day I submitted my AC repair request. Both were professional and honest. Henry diagnosed problem and promptly repaired. Awesome service! They also do my annual tune-up service and are familiar with my systems. Will always go to Fleshers. read more

Absolute trash company. They were contracted through AHS home warranty. 16 days later, we are still without AC during temps of 115+ degrees with kids in the house. Today AHS tells us that Fleshers no longer wants to work with us???? After dragging us along for 2 weeks. They've contracted someone else who is supposed to come out tomorrow, and so far the customer service is already better. read more

We had an issue with our heater. It was not working. We have American Home Shield insurance. I put in a service request online. Much faster than waiting on hold for a rep. This was on a Friday so nothing was going to happen over the weekend. Promptly, on Monday I got an email from AHS that I was assigned to Fleshers Refrigeration. A few minutes later I got a phone call from Fleshers. Surprised it was so quick. I thought that I'd have to wait for days! I did get an eight hour window. I thought WOW; that's a long window of wait time, but he arrived within 1 hour! Christian was professional and got the heater to work. He did have to return a couple days later because two sensors had to be replaced. He was not much of a talker, but that's okay. Lol. Happy that our heater now works and we don't have to to freeze in the morning. I've had AHS for a while now and I think they are getting better in screening their service people for hire. read more

So I previously wrote a review a few weeks ago about how this company did absolutely nothing when I knew there was something wrong with my AC. Instead they said I was being neglectful by not having my AC serviced (I rent so not my responsibility) and by not changing my filter which I do monthly and nothing was wrong. Well, today my AC WENT OUT COMPLETELY. My entire blower has been self destructing over time. So next time someone tries to tell you you're crazy, stick with your gut because now it's 106 and I have no air conditioning! read more

Whole family woke up at 4am to the smell of burning plastic. Fire depot came out, suspect A/C. Yuma, July, small kids and animals...this wasn't going to be fun. BUT we placed an emergency service request with our Home warranty company and these guys contacted us as soon as they opened, were out just as the heat was kicking up and fixed the unit! Just like that! Very courteous and knowledgeable techs, super thankful! read more

A/C failed on a Saturday afternoon in 115 degree temp. Reported to home warranty but expected a call back on Monday. They called in 10 min and were here in 40. 30 min later A/C was back running. Techs were very nice and polite. Explained what happened and what they did. They performed excellent work and very quick response. read more

American Home Shield warranty company sent Fleshers to repair my AC. 1st visit for AC air handler freezing up was quick but only said filter was dirty. Blamed it on us. Cost $100 service fee. I change the filter monthly. It was not TOO dirty to work properly. Changed filter again. 2nd visit days later, freezing up. Given an 8 hour window for visit. Stayed home all day. Fleshers Added STOP LEAK & DYE. 3rd visit days later freezing up. Diagnosed TXV(Thermal Exchange Valve) to be faulty. Need to evacuate r410a refrigerant from entire system to replace valve. Fleshers claim 10 pounds of r410a at a charge of $50 lb. needed. Warranty company reimburses $10 per pound(I can purchase for $4.84 lb.) Fleshers claim my existing refrigerant cannot be used because it is CONTAMINATED. FLESHERS CONTAMINATED it with STOP LEAK & DYE. Refuse to use my new, sealed r410a refrigerant. Fleshers REFUSED to do work if I won't pay their extortion rate of additional $40 per pound (total $50 per pound, that costs under $5.00 per pound)for refrigerant. Fleshers is being reimbursed $800+ for TXV and refrigerant and 4 hours labor. (Under $250 retail price for parts) and still wants to EXTORT $400 MORE from us on refrigerant for which they are already reimbursed. Do not recommend Fleshers for their refrigerant pricing at all. read more

Absolutely the worst customer service technician I have ever dealt with. He was arrogant and i would never call this company again because of his behavior. The technician was short, rude and based on the other reviews it seems that this is acceptable behavior based on the owners responses in other reviews. I really dislike my next door neighbor and i wouldn't dare recommending such an awful company them. I called another company that fixed my issue in 10 mins. read more

I would not recommend this company. I was appalled on how ignorant and rude this company was to my property and to myself. I am rating at 1 star because -5 is not an option. read more

If I could give a zero, I would!! This was the absolute worst customer service I have received since moving to Yuma in 2006. They gave me an 8 hour window and were still late. The technician was horribly rude and acted as if I was putting him out by him doing his job. The supervisor was rude when I called to complain. Would never recommend them. read more

Two service men cane to do two units. In and out in an hour. One small replacement part handled and I am set for the upcoming heat. They were neat and polite and called ahead. read more

Had a problem with our AC unit today; Fleshers Refrigeration was called; they responded promptly to our request, they showed up when they said they would; they diagnosed the problem immediately and we were very happy with the outcome. Contractor Luis Flesher and his crew were the nicest people to deal with. We would absolutely call them again. If they had more than 5 stars to give, we would give them a hundred! Take it from us, you won't go wrong with Fleshers Refrigeration LLC. Give them a call, they are just the best! 928-919-3500. Dirk and Sharon Anderson, Yuma, AZ. read more

Worst customer service. Their technicians always guess at what the issue is. Would not recommend this company to anyone.

Fast and friendly service highly recommend. Very affordable will definitely use them in future.

My air conditioner stopped working a little over a week ago. I have a home warranty and they set me up with Fleshers. Fleshers personnel came out the next day (exactly when they said they would) and immediately diagnosed the issue, the high efficiency blower was done for. Of course my home warranty was a HUGE pain in the ass but Fleshers was on it. The lady in the office was amazing! Her name starts with a "Y" and she was great (I'm sorry I can't remember her name, it was very unique). My home warranty wouldn't allow Fleshers to buy the part because they wanted to "save" some money. And apparently the blower wasn't going to be here for nearly two weeks!! Mind you, this is SUMMER in Yuma! You know, where they were having a HEAT ADVISORY? The inside of our house was 97 degrees and I have two small children. The damn walls were sweating! "Y" and her supervisor called the home warranty and told them that is was dangerous for us to be there because of the heat advisory. And because they advocated for us, the blower got here within 5 days and it was installed that same day. The installers were fast and knowledgeable. "Y" was super professional and courteous. She called me several times to keep me informed of what was going on. They were amazing! If I could rate them 10 stars, I would. They are EXCELLENT and I highly recommend them to anyone with A/C issues. I can't say enough about them. Thank you, Fleshers for coming to the rescue! You are the BEST! read more