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Fleming's Fences

5.0 (1 review)
Open • Open 24 hours

Services - Fleming's Fences

Re-grouting

Grouting

Fleming's Fences Photos

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4 years ago

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The Grout Medic - Keep in mind, this tile was new before they touched it.

The Grout Medic

(8 reviews)

We had our shower re grouted and The Grout Medic did an outstanding job. They arrived right on time…read moreas scheduled, were very professional, left everything super clean and their work was impecable! I highly recommend this company and the price was the best of 3 estimates I got.

Save yourself the headache and go somewhere else. My…read morehusband and I own a historic home in Beaver. When we moved in, we knew that we needed to renovate a bathroom. We hired a contractor (licensed with the PA attorney general's office and insured) He messed up the grout in the tub/ shower surround. He admitted that he added water after it was mixed so it never cured properly. Enters The Grout Medic. Beth Macabobby, the owner came out fairly quickly (within two weeks) to give me a quote. It was 849 to remove all of the grout and redo it. She told me that there is always a chance of small chips to the edges of the tiles with removal. I wasn't happy to hear this, this was brand new tile, but what else could I do. I just asked the guys to be as careful as they could be. They took 2 months to get me on the schedule. When the techs arrived, they worked for 2 days removing the grout. They were courteous and as clean as you can be with grout dust everywhere. After the 2 day, they still weren't done even though they said the job would be complete. In fact, the grout was only about 70% removed. The techs told me that they weren't sure when they would be back and that I had to talk to the office. The office called after 3 days and said that they could come back in a month. A month??? Seriously? I waited two months to get you guys out here!!! I had family coming to town that weekend so I asked that they move the schedule around to finish my job within the week and they did. Then, My grandfather had a fall and I was called out of town. My husband was home for the scheduled days to complete the work. The guys came as promised and completed the job. There were about a dozen chips on my new tile, but I knew that was possible. My complaint was about a tile that was completely fractured. They told my husband that they had to collect payment before leaving and that it would be an extra 3% if he used a credit card so he wrote them a check that was cashed the very next day. I contacted the owner via email and called the office several times. I sent pictures of the damage and this is the response that I got after 2 weeks: I'm sorry thought we responded to your email. In regards to the chipping/scratching of tile during regrout we state in several places the we assume no liability. As for the one that you said is fractured that could actually be scratched. Taking grout out is a tedious job as you can tell by the amount of time it took us and the chipping can happen. Regards, Beth Macabobby The Grout Medic 11333 South Ave. North Lima, OH 44452 thegroutmedic.macabobby@aol.com 724.651.1001 330.707.1597 Yes, chipping can happen, but what about the fracture??? I called the office again and was told that they would sent someone out next week. Then, today, I got another call saying that they thought that I was a different customer and that no one would be coming next week. They would sent someone out to look at it, but they weren't sure when. Awesome I know this game. How are these people so busy??? I'm posting the pictures that I sent to them. You decide if it is a fracture or a scratch. What a scam. What a nightmare! I have contacted their corporate office. I'll update my post if and when I hear back. I won't hold my breath. 6/18/16 update: 2 calls in to the corporate office. One week has passed with no response. The owner of this branch, Beth Macabobby, sent me an email saying that they would send a tech out to take a look, but she wasn't sure when. She said that the office would call to schedule with me which hasn't happened.

Fleming's Fences - fencesgates - Updated May 2026

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