I have shopped there for 10 yrs, bought many a Hobo purses & wallets, and Merrell & Taos shoes…read more I've been invited to their priority customer private sales. I was there today to find a matching wallet & purse. I took a wallet over to see if it matched. I put the wallet down by the purse, decided to think about it and made one more loop around the store before exiting. I got half way across the parking lot when an employee came hoofing across the parking lot and accused me of stealing the wallet - I told him it was by the matching purse and went back in the store to show him. He didn't apologize, not at all. I was humiliated and will never ever go back. I've shopped local for years to support this store, but I can order on line just as easy, and will.

Awesome service. Fast and prompt. Ordering was quick abd painless. Definitely will be my place…read moreto purchase shoes and socks.

RAYGUN is at the corner of sunshine and rainbows and I'm here for that! So many cool shirts and…read moregifts. I loved the cat shirts especially! Wish I could have spent all day there. Loved the rainbows on the street headed in. Also when I hear raygun I think of the Olympics breakdancing.

I'm from Iowa City so I love Raygun. The most fabulous thing about the DSM store is the free Plan B…read moreat the front desk. Yes yes yes!

My go to comfort shoes for walking that are casual but classy are Pikolinos at Brown's along with…read morethe Milo Cross-bag you can get in a variety of colors. If the type and color is not in the store the helpful ladies are very reliable and will order up your choice selection. Of course, real leather is not cheap nor can you put a price on an upscale walking shoe that will meet the trendy environment of today but has lasting traditional value. You can dress it up or down with your chic wardrobe.

This is my favorite place to get shoes for my boys. They always provide the best customer service!…read moreI tell them what the boys need, they measure, talk to us about suggestions, personally put the shoes on, and check the fit and comfort. It's so nice being recognized and treated like family within the cityscape. A couple tips: don't be afraid to ask about shoes, as they keep some in their warehouse, but will gladly bring to the store if you ask. And be sure to check Valpak online for coupons!

What a cute store. If you like vintage this is for you. Sizes were pretty small (in my opinion)…read moreLoved the way it was decorated inside too.

Super cool items, all well picked vintage with a wide selection! Definitely the place to go if…read moreyou're looking for cool pants.

I went in with my service dog, in vest. The lady working was so far away & asked if he was a…read moreservice dog. I said yes. She asked for verification. Confused I informed her there isn't a registry. She informed me I wasn't welcome in there and needed to leave. I will be calling corporate and speaking to my lawyer on Monday. She violated my rights protected by the American with disability act. Horrible. Absolutely horrible. So, do not go there with a service dog, you will be rudely kicked out.

This is a large and spacious Famous Footwear that's stand-alone and located about a block from the…read moreMerle Hay Mall. It is not inside a mall like many Famous Footwear stores are. There's plenty of parking outside of the building. The interior is very clean and very large. Everything was surprisingly clean and mostly in its place. We didn't have issues locating shoes or shoe sizes, and there was a nice dispersion of shoe sizes for every style we checked out. (Like, not a ton of 10's with no 8's or anything like that). The bench areas were clean, and there were no half-tried-on shoes strewn about the place. The foot socks were well-stocked and ready to use. Again, very well-organized and clean. Famous Footwear regularly offers sales which is good because their prices, while under MSRP, are still higher than some places. Make sure to check their website to print out a coupon (or access on your cell phone) while there. They also have their Famous Footwear Rewards program which gives you gift certificates after you hit certain spending thresholds. At this particularly time, they were having a BOGO50% off Clearance event which could be stacked with any of your Famous Footwear Rewards Certificates and a 15% off your total purchase available on their website. It brought a bill which was $155 for three pairs of shoes down to $105. They have a decent availability and selection of shoes. There were clearance shoes in children's, men's, and women's. There was a LOT more selection in women's shoes (over 6 fixtures worth) than in men's (2 fixtures). Things were well-organized by size, though, and actually in their proper place. Clearance shoes don't come with the shoebox lid, though, which is surprisingly annoying. You wouldn't think so, but it means all the shoes fell out of their boxes once placed in the shopping bag. There was a single employee working here which seemed perfectly suitable. We were in there about an hour, and we saw about 6 customers come and go. There was never a line. The employee was very friendly and greeted us when we came in. She came and checked in about every 20 minutes or so, but she was never hovering or trying to be overly helpful. She seemed to make a point of cleaning/tidying things far away from us to give us privacy to choose our shoes. She was very friendly during check-out as well. She even caught that their system didn't price one of our shoes correctly and fixed it herself without being asked. Great customer service here. I did use the restroom while I was here, and they have a single-bathroom style for both sexes. The bathrooms are probably the least "in repair" thing in the building. It's obvious they've put some time into the storefront and the retail area, but the bathrooms look outdated. However, they're still really clean and definitely usable. Final thoughts: This is a nice Famous Footwear with friendly service. They have a decent selection, and it's very clean and easy to navigate. It can be a bit expensive to just come here and impulse buy a pair of shoes, but if you're aware of their deals and do a slight amount of checking-up before you come shop, you can get away with brand-name shoes at really good prices. Definitely would recommend.

Wife bought a pair of Nike SuperRep shoes for excise bike. Drove 3 hours from the Quad Cities to…read moreAdventureland and stopped there on the way home. Got home to find that it was missing the Delta plate it needed to attach the piece necessary to clip into the exercise bike. My wife called the store this morning and spoke to a supervisor to which he told my wife that they have the piece she needs that was missing and that they would not be able to mail it to us but instead will HOLD IT at the store for us which is 3 hours away at gas being $5 a gallon. 6 hours round trip for a small metal piece that cannot be found anywhere online including Amazon and Ebay. This is customer service? I called the store and spoke to the manager again and he told me he can't mail it and didn't give me a justified reason to why he couldn't only that "he just can't" and insisted the best they can do is hold them at the store.

This store provided my children and I one of the best customer service experiences I've had. I came…read morein with my almost 4 year old and 8 mo old on a slightly chilly and windy day. They weren't overly busy but there was a good number of customers scattered around the store. I was looking for some new shoes for my 4 year old so we headed straight to that area. As I was viewing the wall of children's clearance shoes (quite the selection), a store associate asked if we needed help. Since I wasn't positive my 4 yr old was wearing the correct size, I asked if he could measure her. He said he gladly would. My daughter can be shy with strangers, especially men, but she told me right away that he was really nice and could measure her foot. After measuring her foot he asked if we needed more help. Since I didn't, we let him go on to the next customer. We were able to find some nice new shoes for her for $17. What a great deal! We looked around the store some more since I'd never been there. I found the socks my husband wears at the checkout for an additional 25% off. He goes through socks fast so I grabbed a bag of those. There was a short line at the checkout but they moved rather quickly. The associate checking us out was very nice and chatted about the crazy weather and also where he was from. It was a nice, not awkward, genuine conversation. Once I paid, the associate followed me to the door to help us out. This may sound awkward at first but I had our double stroller with us. It can be difficult to maneuver with double exit doors. I was pleasantly surprised at him following to help. You just don't see that much. I really hope they continue their great customer service. I plan to come back here for the next time we need Nike items.

Drove out, from Omaha, with high expectations... I was sadly disappointed. First off there's two…read moremembers to the staff, one gentleman who just sat at the counter and played on his phone and a kat with a bun that kept coming in and out of the back of the store.... neither spoke much. As for the product, most of the kicks are far from deadstock. Half of the inventory is worn and already has began to discolor. Sooooo... not only would you pay a marked up price, but you'd also pay extra to find someone to restore the sneaker to a, near deadstock, appearance. On the plus side, they do have some Yeezy's (in plastic) at some reasonable prices and some pretty cool retro toys in the corner. But as for the sneaker game..... nah, stick with StockX.

Good people and good shoes I've bought multiple things from them and can honestly say I've not had…read morea bad experience friendly people also

Watch the sidewalk/curb as you visit this location; we saw more than one person trip when coming…read moreout of the store to go to the parking lot. I know it's not the store's fault as they are in a shopping center, but something to note. We weren't here very long but it seemed like a standard DSW.

this is a pretty good shoe store. they have shoes, handbags, and some other accessories. I am…read morelooking for a specific pair of boots. They had them, but they were too pricey for me. They have a very large selection of clearance shoes in the back of the store. Lots and lots of shoes. There are benches for you to sit to try on. If money is no object, you should be able to find a pair of shoes there no problem. There is so much for selection. I just can't justify spending that much for a pair of winter boots, that I might wear a couple times a year. i know they do have an email and mailing list you can get on for coupons.

Shoe department is good for most events. Have too many shoes though so on a shoe buying freeze for…read morenow.

Dress shopping with mom!! Everyone's favorite activity! I was very happy with the amount of dresses…read moreto chose from. Quantity is important when two people have very different tastes. More important than quantity is the prices for a quality item. I ended up getting 3 summer dresses for less than $60. This makes my heart sing! Mom found 2 dresses as well so a long day turned into a short trip and we had plenty of time for a day drink!

I'm a long time card carrying customer of Shoe Carnival and I don't usually give reviews good…read moreor bad. But I had such a bad experience trying to return some socks at the Ankeny store I was mad enough to leave a review. The check who waited on me,I wish I had thought to get her name, was rude and condescending to me right from the start. When she heard I was making a return she seemed to have it already decided not to accept it. We're talking $20 socks with a receipt and the original pkg. I left the store so disgusted I vowed to cut up my card and do my future shopping elsewhere. Now for the flip side of this. I decided one clerk would not have won this and decided to try a different location. I went to the Merle Hay Mall location and got the pleasant customer experience I'm used to getting at SC. I wish I had got her name also. She was pleasant and efficient and I was in and out in less time than at the Ankeny store and actually got something accomplished. So 5 stars for the Merle Hay store zero stars for Ankeny. I have decided to keep my card and just avoid Ankeny SC. Thanks for letting me vent. I guess I had to give it 1 star but that isn't my opinion

I came here a couple of times to help my fiance purchase a few kid shoes for their birthday…read morepresents. They have a descent selection of shoes and the prices are very good. If you are looking for top of the line shoes, this is not the store for you. This is more of a casual shoe store with great prices. Would come back again for shoe present purchases.