The below review was for Gander Mountain but is relevant here as well. I went with my family for a new pair of shoes and to purchase a high end hunting rifle. We also wanted to see if gun safes were on sale and if yes, to purchase one.
First, the shoes. I found a pair on display I really liked but there was no employee within ear shot to get a pair from the back. After a half hour my wife found an employee in a different section. A nice young man that I could tell felt bad. He came back and said they only had one pair of men's size 8. I'm a size 12. I found a different pair and he was able to find a size.
Off to the gun department. I took a deep breath as this store has horrid gun counter service. I found the rifle I wanted although overpriced, I wanted to buy it as it was the one. We waited for an hour while the gun counter guys talked to themselves, disappeared in the back room, etc. my family and I became so aggravated we decided to give up purchasing the $1700 Browning BAR and went to look at safes. My Cannon safe at home broke and we urgently wanted a top of the line Liberty model. It was on sale for $2500. Not great but not bad. I pressed a service button and waited, and waited. 45 minutes later, the young man that helped me with shoes came over. Groan.... he tried to figure out how to sell a safe given delivery, etc but clearly didn't know how. He went to find someone else and we waited...and waited. After another hour and sore feet from being in the store all day trying to make a purchase, we walked away and went to checkout with just my shoes. The nice young lady at the checkout asked if we found everything okay. I held my young but my wife couldn't. She calmly said no and told her what happened. She only said we are short staffed. I asked her to tell the store manager to find a new line of work. Shoes in hand, and getting through the snotty boy scouts outside peddling popcorn we were free!
Since in the area, we went to Fleet Farm as I needed some deer hunting gear. Fleet Farm is my favorite store, period but they aren't known for high end rifles. More lower end Savages, AR types, etc. the gun counter was busy but within 10 minutes 3 associates asked if I have been helped. I told them I was still looking so they could assist others. After not finding what I wanted I was about to go get my other items and leave. One last time though, an older gent asked if I need assistance. I told him what I was looking for and he smiled. They had one in the back that came from one of their old, smaller stores. He matched it up with a perfect scope, rings, leaned, mounted and bore sighted it, packed it in such a way that it couldn't move in the box after the scope being mounted, etc. last, while at the checkout counter which he walked with me to saved us an additional $250 by adding a few promotions that I never would have been aware of. Too bad Fleet Farm doesn't sell Liberty safes! I was pleased. Oh, the price of the gun was $400 less than Gander WITH all the extras I purchased at Fleet.
What a shame Gander Mountain. Two stars instead of one as their building is nice. read more