I've visited Houston Camera Exchange several times, and I will say my experiences have been a…read morelittle hit or miss. Sometimes I've encountered employees who weren't quite sure what I was asking about, while other times I've received genuinely helpful service. However, my most recent visit definitely deserves a special shoutout! Huge shoutout to Angel! He was absolutely wonderful to work with. I needed some assistance with my camera's flash and finding a new adapter, and he was incredibly helpful, knowledgeable, and patient. What I appreciated most was that he took the time to explain things rather than just point me toward a product. He was also funny and personable, which made the entire experience that much more enjoyable. Honestly, he provided some of the best customer service I've experienced at this location! Another thing I appreciate about Houston Camera Exchange is their ability to place items on hold. I had an item reserved for over a day, and although the employee assisting me when I arrived wasn't aware of the hold, thankfully my item was still there waiting for me! As far as inventory goes, they have a pretty impressive selection of photography equipment, accessories, and just about everything a photographer could need. However, I've noticed certain items can be out of stock, so I'd definitely recommend calling ahead if you're looking for something specific. Overall, I appreciate having a dedicated camera store here in Houston, especially one where you can physically browse equipment and get assistance rather than always shopping online. I do think the customer service experience could be a little more consistent, but employees like Angel genuinely make a difference. I'll absolutely be returning, but next time I might just call ahead to see if Angel is working! If you're visiting and need assistance, I highly recommend asking for him. He's knowledgeable, approachable, educational, and genuinely makes you feel comfortable asking questions. Thank you, Angel, for making this visit such a positive experience!

As a first-time customer and someone who strongly believes in supporting small businesses, I was…read moreexcited to visit Houston Camera Exchange. Coming from a small-business background myself, I always prefer to shop local when possible. I brought in my Canon EOS Rebel T7 camera, which had only been used once and was in excellent condition, along with the two additional lenses that came with it. While I was disappointed with the offer I received, I fully understand that businesses need to make a profit, and I was prepared to simply decline the offer and move on. However, what ultimately left a negative impression on me was my interaction with the employee at the front desk. Before leaving, I politely asked whether the store had any Canon G7X cameras in stock. The response I received was delivered in a noticeably condescending tone. The employee stated, "The thing about that camera is everyone and their mother wants it, and no one knows anything about waiting or patience, so there's never any anywhere. But if you want to give me $180, you can wait two weeks or two months for it." Had this comment been made in a lighthearted or casual manner, I likely would not have thought much of it. Unfortunately, that was not how it came across. As someone who approached the conversation respectfully and with genuine interest in doing business with the store, I found the response unnecessarily rude and dismissive. What makes this especially disappointing is that I came into the store prepared not only to sell my camera equipment, but also to spend even more money there as a customer. Had a Canon G7X been available, I would have been more than happy to purchase it on the spot. In other words, I was prepared to be both a seller and a buyer, and I was genuinely interested in supporting the business. Instead, I left feeling unwelcome. Customer service matters, especially for small businesses that rely on reputation and repeat customers. Because of this interaction, Houston Camera Exchange has lost my future business. I hope management takes customer interactions seriously, because a single negative experience can undo what might otherwise be a great business.

I bought a used camera, unsure if it worked or not. Took it to Professional Camera Repair today and…read morehe not only looked at the camera for free, but he also walked me through tips on preventing damage to the camera in the future. Turns out the camera was in good shape and didn't need repairs. HOWEVER, knowing I had recently bought the camera and was a newbie, the guy walked me through some basic steps and habits and was really nice about the whole thing. He seemed knowledgeable, fair, and nice.

Called to seek advice about my camera. He assisted me same day! Told me exactly what I needed to do…read moreand what to get. Very professional, friendly and helpful service! Will definitely recommend and go back in the future.

What a great place and experience! I bought a fabulous print at Pike Place in Seattle over…read moreChristmas but came home unsure how to best frame it.. Thank goodness Ever and his team worked with me to review options, asked questions to help understand what I was looking for and made suggestions to 'better' it as our design came to life. I LOVE how it came out - It is fabulous! Thank you Hollywood Frame Gallery!

I went, waited my turn, they started to help me, then, for no reason, they stopped to wait on two…read moreother people. Not worth the effort. I left and won't be back. Save your time and get good service at Village Frame.

Great place for prints the young lady that helped me was great if your looking for somewhere to…read moreprint same day and get great service while talking about photography this place is definitely a go to for that

I attempted to place a t-shirt order and tried to explain what I wanted on the t-shirt. I was told…read moreit would be an extra fee for certain items that I wanted on the shirt. I ask some additional questions to make sure that I understood their process. I was then told that if it is too much for me, I can find someone else to do my shirts. The money was not the issue, again, I was simply attempting to understand their process. There are t-shirt shops on every other corner, I chose this one because I thought I would get good service.

THIS IS THE BEST PHOTO SUPPLIER IN HOUSTON! Their customer service is top notch. And they always go…read morethe extra mile to make sure I'm set up for success. They always either have or can quickly get exactly what I need. Thanks, Armadillo! You guys rock! I'm a customer for life.

Family owned with extremely knowledgeable staff that can help you with crop sensor and photo size…read moreinformation that you simply will not find at the pharmacy photo kiosk. Further the quality of their photo printing is phenomenal and they will customize to your preference.

If you look throughout my house you will find many examples of custom framing from Allart. This…read morefamily owned business provides excellent quality and craftsmanship! They are very thorough, enquiring about the color of your walls and your furniture so that your custom frame will not only highlight your art but will also blend beautifully with your decor. They are also very informative. For instance if your picture will have sunlight on it throughout the day you may need special UV glass to protect your art. Who knew? I like to support family businesses and this is one of the best. I've posted a picture that shows some of the custom mat design work on one of my pieces. Enjoy!

The highest quality and personal touch when it comes to your framing needs. A bit pricey compared…read moreto Michael's or Hobby Lobby, but the materials are higher quality, so this is a much better option for your treasured art. They'll help you with designing your project, particularly shadow boxes. It's a longtime family-owned business, so it's good to support them when they do a superb job!

I had my maternity and baby pics printed and framed by them. Their price was more affordable than…read moreall the other framing places I had called and gotten quotes for. Oh and I went during lunch too and they were open so I guess they are listening to our reviews. My frames and pictures look great!

Don't come to this place. Period…read more They framed my picture and charged a price for it. When we came back to pick up the picture, we found the picture was not framed right. Guess what. They are charging us more money for fixing what they didn't do right at the first time. And it's a take it or leave it attitude. Just a friendly headsup for those who want to take their promotional deals that seemed so attractive at the first sight.

Julian at HTX Frames was wonderful to work with. He framed three pieces for us, including the…read moreMinguet flowers pictured here, and we're so happy with the results. When one of our frame choices became unavailable, they called and invited us back to look at the replacement before moving forward. I really appreciated that care and communication. Julian is genuinely kind and down-to-earth. There was none of the stuffiness you sometimes encounter at frame shops, and no pressure or upselling. He even let me put up a flyer for our guitar festival, which was such a nice gesture. Beautiful framing, thoughtful service, and genuinely nice people. Highly recommend Julian and HTX Frames!

I've had five pieces framed here now, and they've turned out flawless every time. The customer…read moreservice is always great, and everything has been ready in a timely manner. I'm always so happy with how everything turns out. Will definitely be back!