I have lived here at Maple Knoll Apartments for two years now; going on three and I have been very…read morepleased with everything. The office and leasing staff are very friendly. The maintenance staff are very courteous and resolve any issues I've had within about a day. Mandy and Linda are a great management team and their doors are always open to me to talk through everything from issues to ideas for improvement. I've read a lot of the reviews on here and some of the ones that are negative and attacking seem rather odd to me. I question how smart some people are and whether or not they even read their lease when they sign it. I have two cats and I knew that going into this my cats would probably cause some damage to the carpets and that my security deposit would go to cleaning and replacing it. I also know that I'm given a two-month window to give notice if I were to move out and not pay any additional month's rent. This is standard practice with leasing and is written in black and white so there's no question as to what I'm accountable for. Living in an apartment is a little different than living in a house whereas apartments have connected walls. My neighbors right now, above and below me, are all great, but last year my neighbors above were abusively loud. I stopped in and talked with Mandy and Linda and they had personal conversations with the tenants above me and after the second instance, they got the message. To be fair, I also had spoken to them myself because that's where you start - with a neighborly conversation. That's how you live in an apartment with noisy neighbors. The apartment complex is quiet and safe. Some of the maintenance and management staff live on the premises, so they know first-hand what living here is all about and that's why they are in touch with my living experience... because it's the same as theirs. The clubhouse is a great place to meet friends or work on my laptop with the free wifi. They always have snacks and drinks for the tenants. They throw a few big parties there each year and now they have several community events each month; for all ages. Mandy listened to the needs and wants of the residents when new ownership took place this past year and we now have a heated pool, a bocce ball court, and are getting more luxe upgrades with fire pit and grill areas. I pay my rent online. I make service requests through the website. The maintenance staff always ask me best times to take care of any issues. They're respectful of my space, my property, and my time. The trash compactor area is kept clean. They shovel the walkways and parking lots whenever it snows. They offer advice on how to prepare for season changes. All in all, this is one of the best apartment communities I've lived in. Don't read to much into the people on here who are bashing this place because they more than likely just aren't getting something for nothing or did not read their lease agreement and are now paying the price for their own ignorance. In fact, I heard a woman with an air conditioning issue the other day tell Mandy that "she would take down her bad review once she got what she wanted." Now, if that's not abusing the online review system and flexing some internet muscles, then I don't know what is. The same woman tried to recruit me at the pool party to go online and specifically badmouth Mandy publicly, even though I'd made it known I had no issues with her nor my living situation. My point is, this is a great place to live. It's safe, close to major roads to get where you need to go. It's a fun and active community. There's a 24-hour fitness room (which is getting an upgrade and more space with the upcoming renovation of the Clubhouse). There's a heated pool and grills for cooking out. The landscaping is beautiful. It's pet-friendly. Yes, the rates change daily for those of you shopping for a place to live, but they explain all of that to you in detail when you call or stop by. And more and more companies are going to that rate-style system. I highly recommend renting here if you are in the market to rent.

The property has recently gone downhill since being purchased by Hudson Investors. Residents,…read moreincluding pets, are being forced to leave and move their belongings during the day for cosmetic renovations. The pool is gross, cloudy, and has been shut down multiple times by the Hamilton County Health Department. I look forward to moving out. It's a shame because it was so great to live here prior to the private equity firm acquisition.

I loved living here! I moved to Westfield for about a year after a sucky breakup. The price was…read moreright for a nice 1br on the north side and Emily, one of the staff members, was very friendly and helpful. My neighbors were all great. I ended up biking & running with my neighbor above me and walking dogs with the neighbor across the hall from me. The exercise center could use some serious revamping...it's pretty bland and awkwardly small when anyone else is working out. I only visited the pool a couple times, but I like that there's a grill! My apartment overlooked the pond, which was honestly beautiful during all the seasons. Across the pond is a little wooded area and creek, across the creek is a house with horses!! I use to sneak over and feed them carrots and apples... There were a few minor maintenance problems when I moved in, which were quickly solved by Robert, the maintenence dude. He was awesome and always smiled and waved when he saw me. Writing this makes me miss this place. I would have stayed here longer, but I decided to save some money and shack up with the rents...which is why I'm watching Netflix, drinking wine, and writing yelp reviews. Yelp.

Apartments are ok, kitchen very small, cheap appliances, and vinyl wood look flooring which gets…read moresurface scratches so easy, not very durable! Windows are very hard to shut and you can feel air coming in. I have had several maintenance requests. The maintenance staff is very quick to respond and extremely nice. They get a 5 star rating. I am being driven absolutely insane from the constant stomping and dropping of things on the floor above me. This usually starts 6:30 am. Guessing it's fairly quiet most of the day because no one is home. The noise restarts around 6:15 and goes til about 10:30. On top of going crazy I am loosing sleep. I have been woke up several times between midnight and 3 am. My lights have rattled several times from the impact. Every guest that has visited my apartment does not know how I can live here. The only solution I was offered was to move to a different apartment. This would mean incurring the cost of moving both my belongings and utilities. On top of that I would have to sign a new 15 or 18 month lease. Why not send communication regarding noise complaints to all tenants in an effort to make people realize they need to be more respectful of their neighbors?!? Shame adults have to be told this! The location is great and the walking track is awesome. Just a short walk to Grand Junction. A friend lives in a different building in the complex. At first she did not hear anything from above. Obviously the Apt was empty because she is now having the same issue. Mainly just the afternoon and evenings. They have not attempted to solve the issue beyond me packing, unpacking (again), paying movers (again) and extending the lease. The only other suggestion was to call the police. ‍. If you choose to live here be on the top floor or you will regret it! The grounds, location and walking tracks are the only reason they get a 2 star rating. I have lived in apartments for over 8 years in this area. This is my worst experience yet! I am counting the days until my lease is up and I can finally have some peace and quiet! Huge mistake moving here. I was sucked in by the trails and great location. I don't know my upstairs neighbors but I hope one day karma comes knocking on their door (ceiling would be better).

This place would be really great if the management team followed through with issues. When I visit…read moreI can clearly smell animal excrement and low and behold.. it's because a patio is absolutely covered in it. I believe it is in apartment policy to respect your neighbors and to keep the premises clean? That'd be nice to uphold your own policy.

The Westfield Hamilton Way apartment complex is overall an amazing place to live. On a quiet dead…read moreend road just off of a roundabout, and on the outskirts of town, it's a quiet friendly neighborhood to live in. The pond located in the heart of the complex adds the perfect ambiance to our residence. Extremely pet friendly as well which is a bonus. Appliances are up to date and the design/layout is what sold us!! It feels like a house not just an apartment. Cam and Cara were very helpful with answering questions and getting us all set to move in. Any questions or concerns we have always get answered and taken care of by staff. The upkeep on landscaping is another awesome bonus to the complex. Not to mention the garage bonus square footage, and dog park. Highly recommend if you are looking for your next place to live!!

I will be moving into my unit in a few days and I have to say that I am surprised by the reviews…read morethat I have read. I am only giving 3 stars since I can not give a review of the unit but I can review the professionalism of the staff. I was moved to the location because of my job. I built my house in another state a year ago. As you can imagine, after building my house I wanted to move into something that was new. I called the main office and spoke to numerous ByRedwood representatives until I found the location I wanted. Woodbury is the location I was looking for and the staff has done a great job communicating with me. Since I just lived through construction with my house I can say with confidence that new construction is "new" not perfect. Additionaly, landscaping is always the last step to any new project and that's something that should be considered on the part of the tenant. Lastly, I have never rented a location that didn't charge a pet cleaning fee. Renting is a temporary living situation. (I'm also a landlord) If something is broken report it, document the amount if days and escaulate your concern.

The Olivia is one of the fancier upscale apartments near downtown Carmel. While I haven't lived in…read moreOlivia, I frequent the apartments to visit my family who lives there and it's nothing short of modern and upscale. The apartments work pretty well for single, couples or modern day working people. Pet friendly, weekly events, discounts, free deliveries from Rosie's right below the apartment are some of the many perks the place has to offer. Controlled access and dedicated parking as some extra features. The rent with all of the above is on the higher end and maintenance to a certain extent is covered but the rest does have minimal costs involved. All in all a fairly ok deal.

Roof leaking at several spots and flooding for 4 months now. Still no resolution. Elevator down…read morefrequently. Avoid at all cost!

Filled out a application on a Friday night. The apartment was on the third floor...did a self…read moreguided tour and decided that was going to be to much for me. They sent me a email on Monday saying they were waiting to hear from me to make sure the information was right regarding the apartment. Well I did not see the email until Tuesday. There was no way I thought I would get a result that quick. Anyway I sent them a email on Tuesday saying that I was sorry but after going on self tour and actually climbing the steps to the third floor I decided it would not be good. I am going to be 64 in April. When you fill out a application you have to give a $250 administrative fee....and Guess what I DO NOT get any of it back. I was told by an employee that I had 48 hours to change my mind. Guess not. Am I angry? You bet I am. Shame on JC Hart. Shame on you.

Apartments have thin floors and NOTHING is done about disruptive neighbors. Tenants above us let…read moretheir kids run throughout the apartment staring at 5 am 7 days a week.. Management refuses to do anything about it even though leasing agreement states quiet hours are 10 pm to 8am. AVOID THESE APARTMENTS!!!! Definitely not worth it for what they charge for rent.

Prospective residents should note that this property is currently operating under new management…read moreand attempting a rebranding effort. There is a distinct pattern of historical, critical reviews being systemically reported and removed, replaced by an influx of perfect scores. This review is being reposted to ensure an accurate, uncensored record of the ongoing operational and structural issues at this location remains public. I am sharing my thorough experience with this complex to provide an objective overview for prospective residents. My time here was marked by severe structural, maintenance, and management deficiencies. While the critical issues detailed below represent major failures in habitability and safety, they are not an exhaustive list of the numerous problems experienced during this tenancy. -Wrong Unit: After waiting months for a specific floor plan, we were given a completely different layout on our move in date. This left us with the choice to pay a costly fee to break the lease resulting is no housing or accept the incorrect unit. -Habitability Issues: The apartment was handed over unclean. The carpet was torn and heavily soiled with pet urine, there were large holes in the drywall, evidence of pests, and the plumbing fixtures had not been sanitized. This led to concerns regarding the procedures in place to ensure every unit is safe/clean upon move in and that routine maintenance/updates are regularly performed. -HVAC Failure: The air conditioning failed for the majority of the summer, causing indoor temperatures to regularly exceed 90°F. Despite working from home and placing urgent requests, I received limited responses or timely assistance. -Structural Safety: The outdoor concrete stairs were allowed to crumble to the point of structural failure. I sustained a severe laceration due to the broken concrete--an issue that took months to remedy. -Pest Control: The property suffers from persistent rodent and insect infestations (mice and cockroaches). Monthly pest control fees are mandated, but no effective remediation was ever performed. -Valet Trash: Residents are forced to pay for a trash valet service that frequently misses scheduled pickups, resulting in residents being erroneously fined when trash is left out waiting for service. -Staff Impairment: Staff members responding to work orders or entering the unit exhibited clear signs of physical intoxication, presenting a severe security and liability concern for residents. I am unsure as to if these individuals are still employed with the complex or if others had a similar experience, as we hit a point during our tenure that we quit placing orders due to general frustration with the team and acceptance of the circumstances for the remainder of our time. -Lack of Availability: The leasing office is consistently unstaffed during posted business hours, making communication regarding urgent maintenance, resident concerns or complaints, or billing issues nearly impossible. We had immediate issues dating back to our scheduled tour where nobody was available and the doors were locked, so that incident set the tone for the experience we would continue to have. With the most recent change in management, they routinely operated a part time schedule requiring appointments be set midday to speak with staff or communicate via phone/email without much luck for a response. -Security Concerns: Property security is lacking, with frequent instances of theft, common-area trespassing, and recurring disturbances in the hallways. We have received a few general emails as reminders for code of conduct, but I have not noticed a reduction in these issues. I am unsure of how rules are being reinforced or what the consequences are for individuals violating these rules. Having moved into a different complex in Carmel, I can definitively state that the market offers significantly better managed, safer, and cleaner options for the price. I strongly advise looking elsewhere.

I have lived here for 3 years. The entire staff has been nothing but nice to me. They have worked…read morewith me on problems I have had. Maintenance is prompt and the staff has looked out for me. When I email I always get quick responses. I would say their apartments are beautiful and the property clean. If you are looking for a place I suggest you view this property online. Thank you

I initially thought that I would have to move to a less expensive apartment. I explained my…read moresituation to the Railyard staff who were helpful and professional. They explained the notice requirement. While I was able to manage my finances so that I was able to renew my lease, I remember fondly the helpful attitude of the Railyard staff

John is the best ever!!!!! He is efficient, knowledgeable and very quick to fix the problemread more

I've lived here for about two and a half years, and just (sadly) had to break my lease due to…read moremoving in with my boyfriend in a different location. The management, maintenance, and community are top notch. I have lived in at least ten different rental communities in my adult life (I'm 32), and this one has exceeded all others by far. Apartments are beautiful, location is great no matter where you work due to access to Keystone and 465, and I have yet to experience a single maintenance issue that wasn't addressed within a day or two, if not hours. They keep the property immaculate at all times, and were stellar in doing so post-COVID. Underground parking, pet friendly, and within walking distance of plenty of places to eat, drink, get massages or nails done, etc. It's also just an Uber away from many other great Indianapolis attractions. The management staff (Katy, Mark, and Souheir) are all highly effective communicators who care about the residents, plan endless events, and know you by name. If I could stay here forever, I would! If you're looking for a place where you get the bang for your buck, (at the end of the day, it's not cheap), you get what you pay for, and then some, here at Ironworks!

I can't say enough about how wonderful the team at Ironworks is! I toured many different complexes…read morewhen making a move from the east coast & this building was the nicest in the area (especially if you don't want to be downtown). It's a very easy place to live -- parking, nearby restaurants & gyms, office area, packages accepted when you are away, etc. The units themselves are modern & clean. Katy, Souheir, Mark & the entire team go out of their way to help & make you feel at home. Highly recommend!

Only giving 1 star because it makes you. We were looking for an apartment and they gave a nursing…read morediscount so we went with them. Ashley quoted us x amount for rent and told us to apply and pay the fees and she would honor the price she said. So we did. Then we get our copy of the lease they want us to sign and the rent is the incorrect amount. We called and asked Ashley why the rent wasn't the correct price she quoted us and she said they are having system errors and can't honor it anymore. Even though we called several times to confirm the rent was truly going to be discounted. We also were told the trash was $25/month then come to find out that's not true either and can be upwards of $40/month. Luckily we didn't sign the lease and we're only out a few hundred but if they were already lying to us about rent and utilities then who knows what they would have tried to get away with.

Maintenance is the worst. Find a better place if you can. They came to my apartment three separate…read moretimes within a week last month and supposedly fixed my A/C but it's now a month later and it's not working again. They came back and said that it was fixed again but I still have no cold air.