We can't recommend Flash Air Solutions enough.
To begin with, Gordon (the owner) was quick to respond and thorough in his explanations and answers to any questions we had. He acted like he had all the time in the world for us, walking us through everything, which is exactly what you want as a customer. You don't want to feel pressured or rushed, especially with something like an AC system installation. These are big decisions and a huge purchase, and something you'll live with (for better or worse) for years.
The pricing was also very competitive, saving us quite a bit of money compared to quotes from other local HVAC companies. This was absolutely essential, especially with a limited remodeling budget.
Gilbert and the rest of the guys that did the actual installation were professional and affable, and were extremely thorough throughout the installation process. You can tell when someone takes pride in their work and this was more than evident here. They took their time, which is what you want for something like this. I have no doubt if it were a different situation, say, the middle of the summer and we needed an AC repair quickly, that they would work fast to accomplish it and get us cool again. But in our situation, we aren't living in the house yet and I'd much rather a contractor/technician/tradesman be slow, methodical and thorough rather than be in a hurry.
I think it's also worth noting that they were neat and cleaned up at the end of each day. They were very respectful of other people's property. It's easy to be messy when working around a remodel/demo job because, well, everything else is a mess, and yet they were anything but.
The finished product was exceptional and well thought out, and although it will obviously be hidden behind attic doors, the details and dressings were such that you'd think it were to be displayed proudly in the middle of a room. Again, evidence everywhere that they take pride in their work. They fixed up the other (older but still functioning) unit and went above and beyond on that as well, and did it at, yet again, a very competitive price.
After it was all said and done, Gordon came back out to the house and walked us through everything they had done, how to go about performing general maintenance, what to expect or look out for, how to program the thermostats, etc. He even had the guys come back out to install a valve on the older unit which he didn't have to do, as it wasn't really part of the deal. He just knew it was the best/right way to do it and once again went above and beyond for his customers.
It's true what they say about ratings and reviews often being skewed on the internet because most people only leave them when they've had a bad experience, and unfortunately we're often the same way. But in this case we received such exceptionally good service that it would just be wrong not to share our experience.
Thanks again, guys. read more
