Horrible experience all around. On a recent trip to Kelowna we arrived at the Edmonton airport. Three employees standing around the check in desk, chatting. My wife and I were already checked in online, and stood in front for a few minutes to organize our carry on bags and stepped up to the desk. They refused to take our single suitcase, smirked and said you're 3 minutes too late, even though the flight was not for another hour. They saw us there getting ourselves together but waited until we stepped up to check our bag to tell us they wouldn't take it. They were extremely rude and when i asked what we could do, their helpful response was to leave our suitcase behind. Made absolutely no effort to help. Had to get home so $800 later we went on Westjet who were very helpful and had no problem taking our one small suitcase. I will never use Flair again, worst I have ever used. read more