Great car wash with a really cool setup. A young white female employee provided outstanding service today--she was super kind and professional. My wiper broke and fell inside the wash, and she took her time to find it and return it to me. She even added an extra air freshener. Excellent customer service. She's the best. read more

Ayden gave exceptional effort in resolving some complex status questions about my membership. Above and beyond in his interest to find answers for me while having to also check in other vehicles, getting them ready for their wash. Good guy. read more

Terrible customer service. I have been going there forever, went this last time over a month ago and have not been back since. Last time I went, their guy had me pull in and the rear wheel hit the "track/rail" knocked the wheel cover off right next to their employee. Went through carwash because I was already on track, came out and went back to employee to get cover. Saw it was broken in a few places and cracked down center, talked to manager on site , she was super friendly, filled out report with her and was told someone would be in contact. That was over a month ago at this point and crickets. I emailed 2 or 3 times, got the we are looking into this for you response. 2 weeks went by and nothing, emailed again, nothing. Called 2 times, only got a call back once from their call team, was told the owner/manager of the Parham Rd store would call me back... nothing again, another week or two go by and still nothing. Messaged on FB business chat, they read it and said nothing, another week goes by. Message chat again and nothing again. They refuse to answer anything or take responsibility for anything. I told their employee was he sure, because I was close to rail and they continued to direct me in. Have not been back since, I used to use Flagstop weekly if not more, now I have switched to another carwash place. This was at the Parham Rd location. ***Edit/Update*** 4/7/2025 Contacted through link as requested. ***Edit/Update*** 4/8/2025 Review stands, they offered a month free of carwashes but wouldn't cover a factory installed item because they could not get it cheaper as an option. Stay away if you can, they will make an excuse to not pay anything or offer you a free month of car washes in replacement of a broken item. Terrible way to do business for a $200 item I now have to fork out. Note made washing my car on my own from now on. read more

been a member for years and never had an issue. Today, due to the MASSIVE NEGLIGENCE of the employee guiding the cars into the wash I nearly slammed into the back of the car in front of me. Per my dash cam, he NEVER -AT ANY POINT- stopped waving me forward. Incredulously, he started yelling at me as if I had caused the problem. We got into a shouting match and when I asked him to speak to the GM, he claimed he was the highest ranking person at the wash (this turned out to be a lie). Even worse, he started using very racially-charged language insinuating baselessly that I was treating him like a slave. He actually said that. I would never want anyone fired this close to the holidays but that 45-yr-old man needs some training. read more

My husband and i have been a monthly member for over a year and have been happy from day 1. And love how every time we turn around, they are opening a new location. read more

Best of all of the car washes in Richmond. I use multiple locations and have a difficult vehicle for their equipment. But I tend to get a much more consistent wash on my huge vehicle at Flagstop than I do any of the others. Vacuums, work well. read more

Flagstop, more like Faststop! This quick and easy car wash had our car sparkling clean! You pay at the machine as you drive up and there are choices to upgrade your car wash services. We just chose the basic wash and it sufficed. You're guided through the track and your car gets a thorough bath! Then just drive around and pull up to the free vacuums and car mat machines. At our space, one of the vacuums was broken (which "sucked") and the car mat machine was out of order so we had to move spots. During Covid, they provided sanitizer stations and blue towels for customer use. The employees on duty were very efficient. For busy people, this drive-thru car wash is a splash! If all the machines were up and running, I would've given them 5 stars. Don't forget, a clean windshield can really improve your outlook!! read more

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i disappoint about the price the car pool men he give me wrong information about payment and they charge me double amounts monthly witch kind of cheating on me so i will stop payment from my bank read more

I have been an unlimited wash member for a couple years & unfortunately the scanner could not read my windshield tag during my last five visits at the location on Chamberlayne Road. Despite their attempts the problem continued. So yesterday I stopped at the Parham Rd. location. Alston & Zack took the time to remove my old tag & replace it with a new tag on the outside of my windshield. Very professional & courteous & solution oriented. Thanks. Definitely my new preferred location!! read more

These guys don't know how to align my tires so maybe you should put mirrors up so the driver can do it because they suck. My tire always hit the railing. Please get mirrors. Learn from these problems. Thanks read more

Somewhat surprised some of the reviews are less than 5 stars . These guys / gals are awesome and very professional. I bought a monthly membership for my wife as well as myself. Only problem I've ever had was since I bought my wife hers mine stopped working so I had to leave w/o a wash the past 2 trips . When I have time I will stop in to get it straightened out. Besides that I love this place. The best auto drive thru wash my cars ever got. Keep it up guys and thanks for the Church rd location !!!!!! read more

Everyone is always so nice and attentive. LaDaun is really helpful. I enjoy the availability of towels and the security of the environment.

They run a good service and do a good job. There are several choices, enough to easily find just what you want. I will be back!

Extra friendly & helpful staff! Alex was circulating around the facility in case any customers had questions or needed assistance. Great job, Alex!! read more

The customer service at the West End/Richmond location is wonderful! Everyone is so kind and helpful especially Moses! Nice guys!

I have to give Meagan and Donnie at the E Parham Rd location an excellent review. It was the best customer service I have ever received at any business! Besides the normal customer service, I ended up locking my phone and keys in my car and they were the best for helping me out. Management should be very proud of these two employees!! read more

Drove through the city while waiting to hit the road, I found this place and did a quick car wash. It's win for me when I just need to pay once and have my car Wash and vacuum as long as I need to. Friendly staffs to direct/assist you for expedite service. read more

I've had a really great experience the first few times I've brought my vehicle here! I received their unlimited wash package as a Christmas gift and was excited to try them out for the first time. I was instantly greeted and given instructions by Dylan. Once he ran my car through the wash he quickly got all of my paperwork switched over to my name (since it was a gift) and then took me over to show me how the vacuums work. He was very knowledgeable about the ins and outs of Flag Stop and super polite! They have the best vacuums BY FAR. Way better than the ones at the self car wash I used to go to by my house. Plus my toddler loves all of the cool colors that flash as you go through the wash. Once my package expires I will definitely be renewing it! read more

It's amazing what a girl from the North and her filthy car can find!!! I had just spent the night in Glen Allen and desperately needed to get the Boston snow, salt and who-knows-what else off my car. I found Flagstop and thought "$5 for a wash?? Are they SERIOUS??!!". Automated payment at the gate. A Boston girl has never seen such a cool thing. Honestly, I was thinking that there was NO WAY this wash could get off all the nastiness from my car, but it did a pretty good job. I didn't spring for any add-ons since said car was headed back to Boston in a couple of days and would be looking dirty again, but if this was the final wash of the year, an undercarriage wash would have been in order. Anyhow, imagine my shock to see FREE VACUUMS. FREE. Had I not been all dressed up, I would have been vacuuming up a storm, but sadly, I could not take part in their kindness. There was also a machine that cleans floor mats that I was dying to see in action, but sadly will never see how that works. Thanks, Flagstop! read more

$3.00 FOR A CAR WASH!?!??! Count me in! (Be sure to check in on Yelp to get the promo code!) I loved it! My car was in desperate need of a car wash this past week, but more importantly, I needed to vacuum the inside. It would have taken me over $3.00 to vacuum it if I had used a vacuum at a gas station. I took one star off because the vacuums were a bit...off? Some of them had excellent suction while I struggled with some of the others. Also, the nozzle of the vacuum made it difficult for me to get in to the pits of hell, aka the dark hole everyone has in their cars between and underneath the seats. Another part to add is that this location has the floor mat cleaners! I've never seen anything like this before, however you put your floor mats in the machine and it vacuums everything off of it. You can do this multiple times until you're satisfied. The next time it snows, I'm definitely going here as soon as possible to get the salt and sand off of it. One thing that alarms me is that this location has a "Now Hiring" sign up ALL THE TIME. Usually this means that there is some kind of organization/management issue, however I didn't see any clues to mismanagement when I went this past weekend. Hopefully it will stay like this--especially when it snows this winter! read more

I love this car wash a lot. So much better than the good Carpool in Short Pump (I worked there I'd know) The actual wash itself inside the tunnel was actually very good and seemed to clean the car real well. The only reason I'm not giving this place a 5 star is because I have plastic mats. If there was a station to clean plastic mats with say a power washer or get an employee to power wash the mats. I'd be willing to pay more for it actually. So then people with plastic mats would have a way to clean them. Like I said though, this wash is so good for the price it was, I payed 15$ and got provided free vacuums, free towels to use, a carpet mat cleaner, and sanitizer free to use. That is the reason I come here. I want to wash my own car and they provide the things necessary. When I pulled up there was an employee waiting and he helped me pick out a wash which I love help! It was cold that day and I'm sure he wasn't loving standing out there but he was doing his job! Great place overall, this is the only wash I will be taking my car too. read more

I will make this brief...for twenty bucks we got to clean the interior ourselves. That somewhat of a ripoff for us. Not coming back.

I recently took my car to this Parham location and DID Not have a good experience. I was guided into the conveyer belt by one employee who then rushed off to the next person (it was a busy day). I was freaking out because my wiper was not taped down in the back. By then I was already into the "wet stream" coming down, so no way to ask if he could do that. I have an older model Lexus SUV with an old school antenna that has to be put down. Well, needless to say, I was so worried about the wiper that I forgot to put my antenna down (notice: I FORGOT...NO BLAME). It got mangled. Once I parked, I took a second to go over and was able to talk to another employee. I started to tell him what happened and before I could finish he got very defensive and started telling me that they don't cover that, that it isn't their responsibility to put the antenna down. I told him that I was simply going to ask them to possibly remind customers to put their antennas down as a courtesy and as good customer service. He said again and again, that it was the owner's responsibility to put their antenna down and not theirs and that they won't cover it. I told him that I understand and that I am not asking him to pay or fix it. Just simply that they give a little reminder. I literally had to tell him to please not get so defensive. He was so worked up when I didn't even ask him for anything. I own a retail shop in Richmond and I was amazed at how defensive and rude this man was to someone asking something so small as to give customers a reminder. I NEVER asked nor did I expect them to fix it. I know that these places have their policies and I respect that. I assume this employee has to deal with some very upset customers, but I wasn't being nasty, disrespectful or even asking for any compensation at all....not even a free car wash! I also mentioned that my wiper wasn't taped down and he said they no longer do that. Not sure if that is an industry-standard, but I assume almost all car washes do it to prevent damage. I imagine if there was damage to the rear wiper blade, they would just say that that was not their responsibility but that of the owner...so why should they bother...no skin off their back. Anyway, aside from that, the facility is fairly new. The vacuum I used was strong and long enough to reach the rear easily. I was not disappointed by the actual car wash itself and again I never asked the young man for anything....wasn't my intention. Just trying to save someone else from having to replace their antenna. read more

The owner of the business was kind enough to give me a free car wash after I wrote this review. So I went back and got the same car wash. After the car wash I had to spend 20 minutes wiping down my rims to get the car clean. The rest of the car was spotless mind you. On one hand, I've taken my other cars there before (Jeep Wrangler and Mercury Sable) and the rims were relatively clean when they came out. On the other hand, and I think its important to note: my BMW's rims have tons of grooves in them and are way more intricate than normal rims (see photo for reference), so it would make sense that they would still be dirty, I suppose. So, the aforementioned issue of dirty rims is specifically related to my BMW. That being said, I like this car wash and will go again. http://blog.caranddriver.com/wp-content/uploads/2012/03/2012-BMW-328i-105-2.jpg read more

I paid $5 for the basic car wash. It came out very clean. I was very impressed. Free vacuum with the wash and cleaned my interior out. Best $5 I've spent! read more

I'm going to my uncle's funeral today in Emporia, Virginia. I stopped by the express Flagstop to have my car washed. I paid for the $15 option. I offered to give Daryl a tip or donation toward his services. I realize that it's difficult to stand outside in the cold weather all day long. I realize that he may also have a family of his own. Several times I offered to give this donation. He declined. After asking several more times, he asked me to donate it to a charity in his and my name. The results of my car wash were not worth the price I paid; however, the customer service was outstanding! Daryl should be an employee that is honored and respected by the way he represents your company. Job well done, Daryl! Because of him, I will be returning to the Express Flagstop on Staples Mill Road. Enjoy your day and have a fabulous Friday. read more

Best deal in town. Thank you Mike for the help with my windows. Would recommend this place 10/10.

Nice employees, great service, and even though it was non-stop busy, waited all of 60 seconds to pay and drive into the car wash. Both the manager and Donnie came by to see how we were doing, you see employees constantly stocking supplies, emptying garbage etc. and it shows. The entire premise is neat and maintained. Highly recommend. read more

I'm actually gonna give 5 stars. My car was pretty gross after not having had any love for well over 5 months. It was getting a nice yellow hue (thank you pollen) and a few white highlights (thank you birds). With the gorgeous weather as of late I decided it was time to get "Kevin" spiffed up and back to his proper gleaming blue. When I went I had zero wait, used my check in coupon and paid only $3 for what turned out to be a very impressive wash. It was fast as others have noted, but I checked my hood and all around the car and there wasn't a hint of yellow or white to be found. I was honestly impressed by what I got for $3. And the free vacuums are what will bring me back. I had my two terrors... er, I mean darlings in the back seat and one was sleeping (thank GOD) so I dared not wake him. But seriously, FREE vacuums!! I'll update my review once I can use them since I am somewhat of a vacuum connoisseur... Gotta have suction!!! All in all TOTALLY worth it. read more

Not a touchless wash, uses foam plastic brushes which beat the heck out of the car. Not wild about the traction system that grabs the car by the tires and drags it in. Pretty lights inside though - this may be the best part. Kiosk and app usage required staff assistance, but he knew little more than me. I will not be back. read more

I took my F150 by the Chester location and was thoroughly pleased. Amy and her crew treated my truck like it was their own. They did an exceptional job inside and outside of the vehicle and had me on my way in minutes. I beheld teamwork at its finest. Great experience! TJR read more

DO NOT GO HERE!!!! I wish someone had told me beforehand, though now I know that my horrible experience with this irresponsible & neglectful company is not unique. My husband and I were at the Parham Road location this past Saturday, Dec 1st, we purchased the $15 car wash and while in the wash one of the stations broke off our drivers side mirror. The manager was very apologetic, filled out an incident report, took photos and pulled the footage of the mirror breaking off in the wash. I spoke with a manager over the phone Saturday and explained that we are due to have a baby any day now and we were getting the car washed so we could install the car seat into a perfectly clean car and it was unsafe to drive without the mirror and needed to be remedied promptly as we cannot take an infant home in a car without a driver's side mirror. I was told I would hear from someone today Monday morning at the latest. Monday morning rolled around, instead of being at work I have spent the morning at the repair shop. The mechanic said there were clearly no issues with the mirror that would have made the mirror susceptible to damage and the cost to repair the mirror will be about $310. I still had not heard from anyone at Flagstop so I sent them an email update letting them know the cost or the repair to which they responded that they WILL NOT PAY FOR THE DAMAGE THAT OCCURRED BECAUSE OF THEIR EQUIPMENT and they will not accept any responsibility because of the year of the car. Despite the video evidence and there being no previous damage to the mirror they will not pay one cent for the damage they have caused to our car. This has been such a nightmare and Flagstop clearly has flagrant disregard for being accountable or reasonable to its customers even when they are clearly in the wrong. DO NOT TAKE THE CHANCE AT ANY FLAGSTOP CARWASH!!!! read more

Flagstop Car Wash - Car Wash Near Me - Henrico, Virginia

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I added a star because after my review, I was contacted quickly about trying to make the experience better. I appreciate this business stepping up and trying to make things right. read more

Stopped in on my way home. The attendant was very friendly and helpful he was very patient with me and didn't make me feel like an idiot when I ask for guidance. These type things always make me nervous. read more

I got my car cleaned today at the Iron Bridge location by a girl named Brooke excellent customer service. Seems to really care about her job. Great job read more

On November 7th, 2018 i utilized my monthly membership, changed my vehicle from my former vehicle and added my new 2019 Mazda to our account. I drove my new car through the Parham Rd location at 1:15pm. I did not vacuum just the car wash and drove away.... the next day, On November 8th, i noticed damage on the hood. I immediately went to the Parham location and spoke and showed the damage to Mike. He wrote an incident report and said either himself or Kyle would be in touch within 2-3 business days. Today is November 27, 2018 and I have heard nothing. I contacted my insurance company.I have been more than patient and a long time customer of Flagstop. I also still paying a monthly fee @ Flagstop and afraid to return to your locations. The damage is minor and should be resolved promptly. I am very disappointed with the lack on responsibility and the NO response to this damage. If you wish to contact me before I pursue legal and insurance claim damages to you. You can reach out to me. read more

Soapy, not rinsed, not clean, not pleasant. What more can be said. I posted pics to back up the complaint. read more

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20 bucks a month and you can keep your car clean at any location. I had a small issue with the wash taking a door key cover off. They ordered a new part and got it painted at a body shop. I'm pleased with the customer service I've received! I will continue to pay 20 every month, you should to what a great value! read more

I spent an hour looking for a carwash that had vacuums that were included in the price. Every place I came across was expensive and would clean out my car for me. I prefer to clean out my car for myself, reorganize, that way I can decide what is worth keeping in the car, and what is worthy for the trash can. The prices are decent for what you get...basic wash $5, next level $7,and so on. They also offer a monthly car wash deal around $20. Best part is the free unlimited use of the vacuums when you purchase a wash. I was quite impressed with the suction strength also...Dog hair that seemed impossible to get out with prior vacuuming attempts, finally gone! read more

A decent and efficient carwash. Prices aren't bad. If you are very picky about your car's finish, be aware that there is no touchless option here. They have the spinning brushes on the side and the tall brushes that drag over the hood / roof / trunk lid of your car. There are also free-to-use vacuums on the outside. read more