Been going there 1 year. So far, almost never a wait time. Teller and desk people very helpful…read more Clean, conveniently located at a traffic light.

I don't understand why so many branches are closed, they are just packing more people in to one…read moresmall space. Not to mention they closed the drive through. They kept the branch with the smallest parking lot open and never have more than two tellers. Pure corporate greed. As I'm typing this I'm standing outside in a line 10 people deep. I really have to close my account, ugh!

Bank of America has the most horrible customer service! Customer loyalty apparently means nothing…read moreto them. I closed my BoA Visa back in March. I just got a statement saying I owed $12 plus $1.50 interest per month that it wasn't paid. Seeing as I had closed the account months ago, I assumed it was in error. I called them to dispute the charges and was told that the charge came through in February, when the Visa was still valid. BUT, they've been charging me interest on a closed account? They reported me to the credit bureau!!! After years and years of being a client (mortgage, savings, checking accounts for my whole family) and NEVER missing a payment on anything and carrying no Visa balance......REALLY BANK OF AMERICA??? You ruined my credit score over a lousy $19.50? I hope that everyone who reads this takes note and realizes that personal service does not exist anymore in banking, atleast not with Bank of America. When the lady on the phone asked if there was anything else she could do for me, I said "how can there be anything else when you haven't done a single thing to begin with".......I can do my own bit of reporting....negative FB and YELP reviews is what they're getting! #bankofamerica

HOW THE PHUCK YOU GUYS NOT HAVE AN EMERGENCY HOTLINE FOR HOLIDAY CLOSURE? I literally went to an…read moreATM and made a cash deposit, used my card twice at BP for an inside purchase; I go to by gas and I can't because your system SUSPENDed MY CARD, AND TELLS ME TO CALL!! WTF???! When I call, your system tells me no one is available because of the holiday call back another time??!!!! I have no PHUCKING GAS AND STRANDED, I'm fortunate to have AAA, or I would be screwed right now!!!! Stop SUSPENDING MY CARD UNLESS I SAY THERE IS A PROBLEM!!'DAMN!! To improve start with having a 24 hr help line, hire some remote workers or something. But having to wait Two days to access money is BAD BUSINESS AND IM DONE!!!

Local branch has always been helpful but had to deal with "Head Office" this week and very…read moredifferent. First they closed my closed my savings account does to an undefined security risk. (I will receive a letter of explanation and check for the balance - still waiting.) Then they put hold on my checking account even though there seemed to be no direct issue with it according to first few agents I spoke to but it is scheduled to be closed and I cannot access it except to withdraw money from local branch "at their discretion". When I complained through an instant message through the bank's Facebook page I received response that the bank can close my account any time and does not need to notify me in advance. To say I am unhappy is an extreme understatement.

Barb Sadowski is an absolute sweetheart. Whenever I have a credit card issue she is always there to…read morehelp. I love her positive attitude and her ability to clearly explain the situation. She deserves a big raise.

As soon as Orsa took over CFCU the service quality went to sh!t. And it's not the employees fault…read morebecause, there are no employees anymore. It's much more profitable to lose half the staff and shove the extra work load onto the remaining employees. Expect to wait an extra 15 to 20 minutes for service on top of what you would normally wait. I waited 35 minutes in the drive thru line with only one car in front of me. Wasn't that cars fault, there was simply no one tending the drive thru. The woman behind me backed out and left. This isn't the only time I've had to wait an unreasonable amount of time since Orsa took over. It's simply the straw.

The location is kind of hidden but the parking lot is easy to navigate and it is easy to exit to…read moreparking lot-traffic is never terrible leaving this location. But beware-the driveway sign to enter is kind of in a hidden spot so keep your eyes peeled when looking for the driveway if you have never been here before.

From the owner: Community Choice Credit Union provides personal checking, savings, mortgages, loans, and business…read morebanking services to our neighbors across Michigan. They keep banking simple with 5 star convenience and 0 judgement.

I had an appointment here with Manjola to discuss transferring/cashing a CD that my deceased…read moregrandmother opened in mine and her names. I brought all the documents with me and she took copies and said I would require another appointment while she researched how to process with my name change after getting married. She said she would get back to me. 2 weeks go by and I called and left a message for her. I am pretty patient at this time but how long can she need? Another few days pass and I speak to someone who says she is not in that day but she would have her contact me. That was early September and never any follow up while she has copies of my marriage license and grandmother's death certificate. From their website page for that location, Manjola is the bank manager. I have serious questions if the bank manager didn't know how to process what has to be a pretty commonplace request and also is not concerned with follow up. She had asked me if I wanted to transfer the cd and open a checking account there. No thanks. I use Bank of America and they take great care of me.

It has been a good bank for years . They closed the branch near me and now it is difficult to get…read morebanking done. There is a lot of traffic due to construction. I am thinking of switching to a different bank

Is there a zero star rating. I went in to with draw a large amount of cash. I was received with, "…read moreexcuse me sir there is an atm outside". I said I need 10k cash. They replied that I have to give them three day's notice. I mentioned I had called the Flat Rock location and they told me not to worry come in anytime. I assumed that it would be the same at all branches. The staff at the beck and five mile locations act as if you are interrupting their social media time on there devices. I'm surprised that BOA doesn't close this location..... If you have no cash why are there six employees sitting on their phones.