As a Xennial (a gen-x/millennial cusper) I grew up with that analog life (yes, I've used a rotary phone, taped my favorite songs off the radio, and didn't have a cell phone until I went away to college) but as an adult, I'm all about that tech. So basically, I don't go to the bank anymore. Unless it's to take care of some business or hit an ATM because I really need cash (which is extremely rare). I deposit all my checks through the app, transfer money through an app, pay my bills through an app.
My mom, on the other hand? Not so much. She still likes to do everything the old school way. And that's fine! Until she broke her arm, couldn't drive, and needed my help with errands.
"I need to go to the bank. I guess I could walk there...." "No, mom. I'll take you."
So that's how we ended up at this Chase branch today, in the drive thru. Back in my teen years, I regularly hit the drive thru and stuck my Gap paychecks into the vacuum sealed tubes to make my meager deposits, but it has been a long time since those days and I was intimated. Yes, my mom had to talk me through the process. And WOAH! It was kind fun? (HEY! we're in a pandemic, I don't get out much anymore). They have video now so you can see your clerk in real time and say hello. Wild!
It was a super smooth process and very efficient. Friendly clerks and easy access via the side road off Michigan Ave and Canton Center. It's good to know if the entire online banking system ever crashes or I choose to go luddite I have an easy option via those magical tubes. read more