This bank is amazing! I went in to create my first checking account and the ladies that worked…read morethere were extremely helpful. It was such a welcoming space and so many benefits when you choose Level One as your bank. I love how it is a local company who values their customers overall. Highly recommend!

From the owner: First Merchants Bank was founded as the Merchants National Bank of Muncie, IN by Hardin Roads, a…read moreformer successful wholesale grocer, together with a group of service-minded businessmen during the Panic of 1893. The enterprising men invested capital of $100,000. Since then First Merchants Bank has been growing both organically and through mergers and acquisitions. The history and timeline of banks acquired includes: 1893 - Merchants National Bank 1988 - Pendleton Banking Company 1991 - First United Bank 1996 - Union County National Bank 1996 - The Randolph County Bank 1999 - First National Bank of Portland 1999 - Anderson Community Bank 2000 - Decatur Bank & Trust 2001 - Frances Slocum Bank & Trust 2002 - Lafayette Bank & Trust 2003 - Commerce National Bank 2008 - Lincoln Bank 2012 - Shelby County Bank 2013 - Citizens Financial Bank 2014 - Community Bank, 2015 - Cooper State Bank 2015 - Ameriana Bank 2017 - Arlington Bank 2017 - iAB Financial Bank

My husband passed and I had to change over our accounts. The customer service people were kind,…read moresupportive and expedient. I have banked at different branches and I always get a friendly welcome.

Friendly, helpful, patient and customer-focused. Community financial has been a great place to…read moreentrust my financial transactions. Although, I do not have lots of face-to-face encounters, those that I have experienced are consistently positive. This location is always welcoming and also efficient.

Outstanding visit on a rare stop to a branch bank since almost everything is available in the…read moreapp/online. Scheduled an appointment with the Senior Banker (Jalen) who was most helpful, professional, kind, and service oriented. It hasn't always been this way at this branch, and this was a most pleasant and welcomed experience. A+ service today!

They have been wonderful. Small business person was really helpful. Ursula is very knowledgeable…read moreand patient.

Been going there 1 year. So far, almost never a wait time. Teller and desk people very helpful…read more Clean, conveniently located at a traffic light.

1 star only because could not figure out to give less. Have been a customer for 4 years, never had…read morea complaint, never bounced a check, also had significant funds on deposit. Found they have closed both my checking and savings accounts with no advance notice but they promise to mail me checks and give me explanation. In meantime cannot deposit paycheck or pay any bill. Amazingly bad service to a long time customer.

Friendly, fast, personal service every time I go here. In the past, while at other banks, I've felt…read morealmost like a bother to the teller. Let's be real, I don't have a bazillion dollars in my account, I'm a nobody.. But The people at the Novi branch actually appear happy and as if it's a pleasure working with their customers. Free checking? Yes please! Oh, and I LOVE the complimentary pens!!!

ATM machine drive-through…read more Off Beck and Grand River, not far from I-96 too. This is an easy in and out for some quick cash. Super convenient spot too.

There is usually only one person working that can "handle money." They even closed the drive-thru…read morebecause they don't have enough employees. There's always a line with at least 5 people deep. Meanwhile, there are 2-3 "financial experts" who sit at their desk looking bored. Apparently these experts aren't trained to handle money. I recognize that most banking can be done online/ app, but some services still require a human.

worst credit union. After motor city closed they auto sent me to them. I hate it. I've been with…read morethem for years and someone had to finance my car. I couldn't get a loan after all those years and that's crazy. I will be leaving soon as I have an off day to do business somewhere else.

This is one of those types of businesses that everyone uses and normally does not think about as…read moresome place that you would ever review. I frequent this location quite often as its the closest CU atm for me to go. Lets see where to begin... I love that they don't close till after 7pm M- F and I love that that are open till 2pm on Saturdays. I love that even when they are busy busy on the 1st of the month and on Fridays, they still have 3-4 competent and friendly tellers. There are some things I don't like... but I tend to forget this is a Service Center and not a Regular Credit Union. Oh what else... hmm well I like that the ATM is located indoors and you can Lock the door to feel safer. However I loathe when smokers go inside the ATM area. Because there's no way to avoid the lingering odor. I wish CUFSC would run a fan in there in summer to suck out the heat and circulate the air.

Having been content with my 457 Plan Management at Mass Mutual, I was disappointed with the forced…read moretransfer of my Wayne County Plan to Prudential. They were so difficult to work with, and I was so dissatisfied with their Reps, that I insisted on making a change. I was told by someone in authority at Wayne County that I could opt out of the 457 Plan, and transfer my assets to an IRA. I chose Charles Schwab - Great Choice! Although Prudential cheated me as I left by selling my positions w/o my permission, Schwab has proved to provide the perfect choice for me, given my Investment strategies, and level of knowledge. Now, I use nothing but ETF's. In 2022, I broke even, when the S&P was down almost 20%, and the SH inverse S&P ETF was my biggest profit-maker! As I approach my 75th Birthday, I've achieved a 13X, that is, multiplied my NAV by 13 times, from its low in March of2009! Never could have done that with either of the prior 2 firms. Thank you, Mr. Schwab!

From the owner: Chuck Schwab started a stock brokerage company with a simple question: isn't there a better way?…read moreThat question led to the establishment of a new kind of investment firm - with a more contemporary approach to wealth management based on a set of core values and beliefs, not just profits and losses. These core beliefs have led to 40+ years of serving clients, innovating on their behalf, and developing brokerage products and financial services that put them - not us - first. At Schwab, we offer a wide range of wealth management services, personalized financial advising and retirement planning, and expert investment research, as well as a number of complimentary workshops covering everything from investing essentials to complex trading strategies. Brokerage Products: Not FDIC Insured - No Bank Guarantee - May Lose Value

I haven't done any business with a corporate bank since the early 2000's. I continue to do my prime…read morebanking at a credit union , but for some unforeseen circumstances, I ended up opening a joint account with my brother here . There has never been a wait in line and the staff is extremely friendly. They were very patient with me when I cashed some savings bonds from my childhood. It is definitely a hard location to pull into due to it being on the corner of a busy shopping plaza ( but not their fault ) . I would recommend this bank.

ATM is so slow…read more Also, the large concrete slab that sticks out way longer than it needs to damaged my car (car pic), apparently multiple other vehicles have been damaged there too! See pictures I took!