This office is full of wonderful people. Every single person, from the two gals up front to the kind people who walked me back & got me situated to the doctor, everyone was professional, courteous & friendly. The space is set up really well: I'm not sure how important having such comfortable seating in the waiting area or pleasant overhead lighting, beautiful floors & doors is to a patient experience but I thoroughly felt calmer because of it & thoroughly appreciated the level of attention to detail. The horseshoe elements in the flooring were my personal favorite & made me smile, which I can appreciate about any time spent in & out of medical offices all my life. Really a pleasant aesthetic. Their thoroughness in cleaning for covid-19 prevention was appreciated as well! Felt very safe & in good hands.
Had to go in for an emergency surgery (background story summary: go figure a permanent retainer would cause a cavity, and my tolerance of pain would make it so I didn't ask to get the retainer removed/have it looked at until it was a major thing ). So anyhow, went in right after being told it had to be done immediately & had to stay awake during but I thankfully felt nothing -which is rare for me. Another fun thing is that anesthesics don't usually work effectively on me. Dr. Baillie was not only professional, but also extremely diligent in making sure the localized anesthesic had kicked in effectively and was readministered prior to the pain of surgery. He checked in throughout & was really pinpointed with the initial needless beforehand which weren't painful to me at all. Since I have a strangely high pain threshold I'm not certain what that would feel like normally or to others but I truly didn't even feel the sensation so all around thumbs up because I've heard & had horror stories.
Side note: I've had so many emergency surgery experiences where medical professionals didn't listen to me & went in without even checking that anything had kicked in: one in particular in my spine just this year that they were in my dural area and just didn't give two hoots & I could feel each specific muscle group that their tools went in as I lay on their table... so I really know when to appreciate someone who's thorough, takes time to listen to their patients & is diligent in doing a professional job from start to finish. Even if really trying to find any fault in this office I couldn't. They were all very kind, I was provided a proper level of patient home-care education that anyone ought to receive along with all the proper tools for healing according to best practices & just all around well cared for. Sucked having to go in on an emergency basis but emergency or not I'd recommend this office to anyone who cares about good quality care from a diligent & kind team. Getting stitches removed always feels kinda fun too but that might just be me lol.
10/10 would & do recommend. read more