I have been going to Mountain View Pediatrics for about 5 months for our 9 month old son. The…read moreoffice environment is always so friendly and helpful. They have seen him multiple times for his monthly check-ups and his nurse is absolutely amazing. She has always answered any questions or concerns and eased my mind. The interactions with the nurses and doctors is always positive and I highly recommend this establishment for anyone looking for high quality pediatric care. p.s We do not live in Flagstaff, however the hour drive for us is worth it :)

I've been taking my 9 week old son to Mountain View since he was born. Being a first time mom and…read moreincredibly anxious, he's been there a bunch in his short life. His primary pediatrician is Dr. Berger, but all of the practitioners and nurses there have been lovely, caring, professional and so kind. Dr. Berger is great- I always feel heard out, and my concerns no matter how small are taken seriously. I love the layout of their waiting room- they have a check in and waiting area for healthy kids and babies, and a separate check in and waiting area for those with illnesses, which I appreciate. They even have hours on the weekends, which is great if there's something that needs to be checked out but doesn't warrant urgent care or the ER. I absolutely recommend Mountain View Pediatrics to anyone.

She was our children's pediatrician up until our last visit. We will not be back. Dr. Bosch was…read morealways great but in the last couple years she has shown us that she is not what we thought. When I said that before proceeding, I wanted to research a couple vaccines she was going to give my child she grew very upset and pretty much threw my papers at me and walked out without saying anything to me or the kids. So unprofessional. I was shocked that she would be so mad at a parent that wanted to know what they were putting into their children.

I cannot tell you enough how happy I am to give a 100% recommendation for Dr. Bosch. We love her!…read more we are on kid #3 with her! We have even gone to far as to ask her to be our family physician...but sadly, she is only a pediatrician. She is just so knowledgeable and personable...we have followed her to this newest office and would follow her anywhere. WE. LOVE. HER.

Dr Wendy is wonderful. So knowledgeable and generous with her time. My kids love her!read more

My daughter is going here regularly but I'm outraged that they just shut down the office for an…read morehour at lunch. There is no ability to leave a message. The outgoing message basically tells you to call back or call 911. This is not professional or acceptable for the families that rely on them a PCP's

She was very thorough and wonderful with my eight year old. Just moved here and a friend…read morerecommended her. I really liked her.

I have been a patient here for some time. I usually see Holly Allred, but have also seen others…read moreand been very happy.

Rude office staff, billing issues, providers with licenses not in good standing, no return phone…read morecalls, no follow-up on referrals or imaging results. The MAs are GOOD! Kind, patient and pleasant. Everyone else, from the front desk to the director of the practice is inconsiderate and inconsistent. PLEASE do your research with the AZ Board of Nursing before making an appointment here!

I walked in and I see a notice "if you are coughing please wear a mask" . . . The mask box was…read moreempty so I asked if I could get a mask . . . I was told there should be masks in the box . . . There is no masks in the box, so can I get one? The Pharmacy person tells me oh we don't have any. WOW! So I stood there coughing without a masks. . . SMH!

I wish I could give negative stars. Sacred Peaks does not deserve stars. They should not be…read moreresponsible for assisting anyone with mental health until they fix their system. I came to a psychiatric appointment, was there early, and was taken back to see my doctor through telemedicine. I waited for 45 minutes, and the doctor never talked to me. I was already extremely stressed and was relying on that session to unload some of the things I'm going through, and then him not showing up made me feel rejected, like I'm not important enough for my doctor to care about my mental health. The nurse came in, saw me crying, and asked if I had seen the doctor. She seemed confused that I had not been seen and never asked if I was okay. THE SECURITY GUARD ASKED IF I WAS OKAY. THE NURSE DID NOT. WHAT? As I've tried to reach out to them for answers and resolution, they have avoided my calls, ignored my voicemails, and have refused to call me back. We found out from the Medical Director that the nurse was supposed to inform my doctor that I was present, and she failed to do that. My doctor was ready and waiting, and so was I, and nothing happened. They said they would call me back to reschedule, but that didn't happen until after we lodged complains with their front desk and MD. I give this establishment a negative one million out of 10 and if you plan on getting mental health assistance there, abandon all hope.

We have been with Ponderosa Pediatrics (Dignity Health) for over 10 years, but because our kids are…read morehealthy and because of our past experiences, we would rather keep our distance. The medical staff there is good enough and generally well-intended (so far as we know), and we've overall had good experiences with Dr T (a woman doctor who I presume still works there). Other visits were less impressive, with friendly but limited PAs basically saying (about a dermatological issue), "Gosh, no idea! You should see a dermatologist." (We were charged over $100 for that). I do feel that once Dignity Health came to town, the service has degraded (become more money-hungry). Each visit results in months of contested billing. I'll share two more examples: - Two kids each on a same insurance policy for wellness visits through telehealth (during the pandemic) with Dr. T. Appointments literally back to back (same video call... just we moved the camera from one kid to the other). Neither kid had been to any doctor that year previously. One kid was $0 (insurance covered 100% of wellness visits), and the other kid was charged $200. Took nearly a year and so many phone calls to have them remove the charge finally. NOTE: I'm not blaming them for making a mistake. I'm just blaming them for not coming clean for so many months after learning they made the mistake. Eventually, a supervisory person agreed and dropped the charge. - Last fall: The kid went in for a wellness visit (100% covered by insurance). She's asked a paint-by-number list of questions about chest pains. "Well, sometimes when I work out, I feel some chest pain." That triggered a "LOW 20-min" office visit charge of $55.75 (not covered). It felt like a predatory move... because my 16-year-old (and I) did not know that such a response would trigger an uncovered expense... but I presume that they did. Had they followed up with more questions or concerns, or brought in a doctor for consultation, or ran an EKG or something, I'd assume that they cared. But, without such follow-up (except for the charge), I felt that it was predatory. I'm contesting this now and hunkering down for the long-haul (based on past experiences). So, okay medical engagement mixed with what feels like predatory coding/billing adds up to a negative experience for us. Sadly, I have two choices now: Advise the children never to answer a doctor's questions honestly lest they be charged (later in life), OR keep it from them and let them learn that ugly (USA-specific) lesson for themselves. If only healthcare had something to do with health... or care.... (I am generally the sort to write reviews when I feel a 5-star is warranted. So, such a negative review is relatively out of character for me. Just saying. I'm vacillating between a 3-star (to be more fair-minded in case our situation is anomalous) or a 2-star to reflect how I actually feel...) I wish there were other pediatricians in the neighborhood. HEY! All you pediatricians out there... we are eager for you to set up practice here! I hope this helps.... somehow.

I had a very uncomfortable experience with a physician assistant at this facility. During our…read morevisit, I felt there was significant pressure placed on my 19-year-old regarding medical decisions for her child, particularly around vaccinations. The conversation did not feel balanced or respectful of our questions and concerns. What made the situation more concerning was that after I expressed my perspective, the physician assistant touched my leg in a way that felt inappropriate and dismissive, then attempted to brush it off. This crossed a clear personal boundary and made us feel uncomfortable. Patients and family members deserve to feel respected--both in communication and in physical boundaries. This experience did not reflect that standard.

Sarah is the best therapist! She is the reason my son is now walking when Doctors said he never…read morewould! So thankful for Jodi Gilray's!

We were deeply disappointed with Jodi Gilray. Our son has torticollis and we began going to see…read moreJodi when he was 2 months old. We saw Jodi in person, not another PT. She was extremely uncommunicative throughout, she would move our son around but wouldn't discuss his condition or what the exercises were that she was doing. By the third session I had to insist that she teach me the exercises and she responded 'oh ok, I guess I could show you if you want.' We finally got an appointment with Cranial Technologies in Phoenix. Their PT showed us a series of exercises, let us know that we should have been doing exercises 3-5 times a day and that our son should be doing an hour of tummy time or more a day. We were pretty shocked that Jodi had failed so completely to demonstrate exercises or express how often we should be doing them. Do not go to Jodi Gilray. She is unprofessional and cannot communicate basic instructions. If your child has torticollis, just go to Cranial Technologies in Phoenix. They give free assessments and their Physical Therapists are professional and attentive, miles beyond what they have at Jodi's office