Service is great. Office is clean but old. I've tried 3 different hygienists and they are all good…read moreexcept one pinched my bottom tongue and now it's sore with an ulcer... i believe it wasn't intentional. Just hope they be more careful and gentle next time.

I'm not usually one to leave a bad review, but I had to say something about my experience with this…read moreoffice. I recently had a routine cleaning & received a bill showing I was charged the out-of-network rate, while I was informed this office is in-network with my insurance. When I reached out to the office to ask about the bill, I was initially told that I should be in-network, that they would look into this for me & would get back to me later that day. By the end of the following day, I hadn't heard anything back, so I called them again. They just told me what we already knew, which was that insurance only covered 60% of the bill (the out-of-network rate). At this point, I looked up my benefits on my insurance's website just to be sure they hadn't changed. My research confirmed my coverage for that appointment should have been 100%. I even called my insurance company, who also confirmed that the visit should have been covered 100% but was billed improperly. I called again & talked to someone else, who agreed that it was weird that the bill wasn't covered & that they would reach out to the manager & get back to me. Nearly 1 week later & I never heard back from anyone. Instead, I got another message stating that I still had an overdue bill. So, I reached out a fourth time to ask if someone was looking into the bill like I was told. I received a message back stating, again, that my insurance only covered 60% of my bill. Which, as mentioned, we'd already established. At this point, I was quite frustrated as I didn't seem to be making any progress with the bill or getting through to anybody, so I went in-person to the office to try to talk to someone in billing or a manager (which I had to take time out of my work day to do since I work full time). The manager was not available when I went in, so I asked them to at least send her a message for me along with a break down of my insurance benefits (which I printed out for them). I am still waiting to hear back. I work in the medical field, so I understand that things can take time, especially with billing issues and insurance. I also know a lot about insurance at this point and understand that sometimes claims are mistakenly billed or processed improperly. What's frustrating to me is the lack of communication and unwillingness to look further into things for me, especially when I had reached out to the office four different times. Instead of trying to understand what the problem was, it was mostly just met with the same phrase over and over: "Your insurance covered 60%." Instead of this office advocating for me, I've had to go way out of my way to advocate for myself. I believe it's important to advocate for your patients, and that just has not been my experience with this office. I can't imagine what this situation would be like for another patient who hasn't worked with insurance, who may not understand fully what their insurance benefits are and who may not know how to advocate for themselves. Hopefully this office is able to help me out with this situation, though I'm not inclined to return for more appointments in the future. Certainly not worth the headache or wasted time.

Thanks to Dr. Callahan, Czeehy, Alyssa, Naomi, and Jackie for making our visitation wonderful. The…read morestaff was full of excitement and energy, and everyone communicated very well. Our kids received the best dental care possible!

Only been here once for my son's first appointment. They check us in right away. I liked the…read moretablets used for self registration. The waiting room was very spacious and we did not have to wait long. Quality of service was great and fast. The dental hygienist took care of my son in a nice and warm way which made his cleaning comfortable.

When I called to make a new patient appointment I got in to see the dentist within the week…read more However, after I was told my daughter had a severe cavity that needed to be fixed "right away" I was told the first appointment for that was 4 months out. Seems they like to do the "bait and switch" tactic. "We will get you right in if you're a new patient but once we have you hooked we are 4-6 months to treat you".

Always great to see all the friendly staff!!! My child always left with a smile!!! Thank you!!!read more

Best dentist & staff ever! My kids get really excited to go to their dentist check-ups. This office…read moregoes above and beyond to make sure the kids feel welcomed and relaxed. Would highly recommend.

I have been taking my children to see Dr. Dowell for years now and I have to say he is simply the…read morebest and so is his staff. They make a fabulous team. Always professional and always caring. My children are always excited to see Dr. Dowell and especially love his little dog Coral who comforts the kids through procedures that can make them anxious, such as filling cavities. I would highly recommend Dr. Dowell as your child's dentist.

After a bad experience for my girls at our family dentist we had to, reluctantly, look for a…read morepediatric dentist. We still see our dentist without complaints, but he just doesn't have the bedside manner for children. Dr David and his staff are amazing. The exam tables are bright and colorful, and not separated out for general cleanings and such. The staff is personable and are excellent with our girls. I am super happy to have found Dr David, and so are our girls. If you're looking for an excellent pediatric dentist, this is the one!

Dr David Ho is such a amazing person and dentist.... he is a type that explains everything to a way…read moreyou can understand and is very great with kids... I am so grateful for him in so many ways... my kids look forward to going to the dentist instead of being afraid like I was as a kid... thank you

In 2017 Dr McLaughlin promised he could move my teeth wherever he wanted them. Then at the end of…read moretreatment he stated that he could not. My original contact was for two years of braces followed by retainers. He inadvertently took my braces off too soon and promised to fix them with Invisalign. Instead he used a cheaper in house type of retainer to fix my teeth. When I moved out of state I found out I could not complete my treatment as Invisalign was not used. When I contacted his office I was told in a nutshell too bad. No refund of any kind. Also, he is so busy he could never stop to discuss my care. He is rude to the young people he employs which is a shame because I like them. It's taking a chance to use him even though he has a reputation for skilled work. His ethics are lacking.

After 16 months of Spark Aligners I couldn't be happier with the results. Thank you so much!! I'm…read moreso happy!

Highly recommend!…read more Great dentist and wonderful office staff. I came in needing quite a few things fixed, and they made the whole process easy and comfortable. Everyone is friendly, professional, and clearly very skilled. I always felt well taken care of, and I'm really happy with the results.

My second visit here, unfortunately! I encountered an insulting and unhelpful front desk person who…read moretold me that they would not be able to help me for several months. They also have a mandatory "teeth cleaning", before any exam - even if you have had your teeth cleaned recently. It's all about money and not customer care with these people. Go to "Downtown Dental" instead! Allen K.

Great family of providers here. Everyone is professional, personable and I have been very satisfied…read morewith the work done.

Staff and dentist are pleasant, but the treatment to repair a crown did not last beyond one day.read more

Lost my $$ for a cleaning they owed me because they closed permanently..only other office is in…read moreVegas..not to Vegas..that S_cks

From the owner: Aces Dental is the area's premier dentist. From routine care to premium services like dental…read moreimplants, call Aces Dental today.

Best dentist in Flag? Best dentist in Arizona! Possibly anywhere…read more She's rightfully earned that title too, that's not just my opinion, she's been awarded Best Dentist in Flag and with good reason. Short & sweet, Stephanie is professional, she is compassionate, kind and most importantly she is HONEST. Highly recommend. Make your appointment, you won't regret it. The longer version: This isn't a review to get gain on my part in any shape or form. No shirt, movie tickets, no $50 discount off my bill. It's simply because she deserves it! I just feel bad it's taken me so long to leave one! In my 31 years she is the most trustworthy dentist I've ever rubbed shoulders with and I've had my fair share of run ins with less than desirable dentists who've recommended all the work just to take advantage of my insurance, and empty my wallet. I've known Stephanie for three years now and have seen her every 6 months. As for curbside appeal, it's a cute brick building in the heart of downtown Flagstaff. And the interior, quaint, sufficient and cozy. BUT the care that you will receive far surpasses the esthetics. We have since moved to the valley and had to be seen by a new dentist who was all those things, new, flashy and fancy-state of the art equipment that they didn't hesitate to brag about. But all of that did NOTHING for me. Because he was dishonest. After a regular cleaning he told me I needed 4 crowns (2 that needed to be done immediately) and that I have a handful of cavities. I was in shock considering I hadn't had a single cavity in the two years I'd been seeing Stephanie. I wasn't about to move forward without a second opinion. I called, set an apt & made the 3 hour trip to see Stephanie, she made her assessment before I gave her his recommendations (per her request) and sure enough all I need is to repair two fillings! "You don't know what you don't know" which is why I always dread having to find a new doctor, because of dentists like that it makes it really difficult to know what to believe and who you can trust. But I LOVE AND TRUST STEPHANIE. I am so grateful for her, her expertise and her practice. All personnel in her office have always treated me respectfully, have been kind and always professional. I'd make a three hour trip to see her anytime! Best dentist in Flag? Best dentist in Arizona! Possibly anywhere- in my 31 years she is the most trustworthy dentist I've ever rubbed shoulders with and I've had my fair share of run ins with crooks who've recommended all the work just to charge my insurance to the max and empty my wallet. I've known Stephanie for three years now and have seen her every 6 months. She is professional, she is kind and most importantly she is HONEST. We have since moved to the valley and recently had visits a

I still have the cracked front tooth she gave me way back when and was trying to get extra money to…read morefix it despite us having insurance do not trust her she is no dentist she is a scam artist