Thanks to Dr. Callahan, Czeehy, Alyssa, Naomi, and Jackie for making our visitation wonderful. The…read morestaff was full of excitement and energy, and everyone communicated very well. Our kids received the best dental care possible!

Only been here once for my son's first appointment. They check us in right away. I liked the…read moretablets used for self registration. The waiting room was very spacious and we did not have to wait long. Quality of service was great and fast. The dental hygienist took care of my son in a nice and warm way which made his cleaning comfortable.

When I called to make a new patient appointment I got in to see the dentist within the week…read more However, after I was told my daughter had a severe cavity that needed to be fixed "right away" I was told the first appointment for that was 4 months out. Seems they like to do the "bait and switch" tactic. "We will get you right in if you're a new patient but once we have you hooked we are 4-6 months to treat you".

Always great to see all the friendly staff!!! My child always left with a smile!!! Thank you!!!read more

One of the positives about Dr. Janisse is that almost all your dental needs can be taken care of at…read moreFLD. This saves a lot of frustration and hassle and stress when trying to coordinate with other dental disciplines. Most recently, when I was examined prior to the start of an implant, Dr. Janisse noticed decay on an adjacent tooth. His assistant provided me with a guesstimate of the cost, which was a factor in my decision as to whether or not to address the decay now. The decay was treated and the implant progressed smoothly. Dr. Janisse was very laid-back and patient with his assistant and me. He also has a great playlist ;-)

Dr Janisse is a hack dentist. Staff is friendly, but improperly trained. My wife needed to have an…read moreimpression taken and it took the so called dentist several tries to get it right . Which on the 3rd attempt he proceeded to literally tear her permanent retainer out of her mouth. Then had the nerve to say it was loose which it absolutely was not. I would drive 500 miles from where I live to go to any dentist but this quack wannabe dentist.

Great family of providers here. Everyone is professional, personable and I have been very satisfied…read morewith the work done.

Staff and dentist are pleasant, but the treatment to repair a crown did not last beyond one day.read more

After a bad experience for my girls at our family dentist we had to, reluctantly, look for a…read morepediatric dentist. We still see our dentist without complaints, but he just doesn't have the bedside manner for children. Dr David and his staff are amazing. The exam tables are bright and colorful, and not separated out for general cleanings and such. The staff is personable and are excellent with our girls. I am super happy to have found Dr David, and so are our girls. If you're looking for an excellent pediatric dentist, this is the one!

Dr David Ho is such a amazing person and dentist.... he is a type that explains everything to a way…read moreyou can understand and is very great with kids... I am so grateful for him in so many ways... my kids look forward to going to the dentist instead of being afraid like I was as a kid... thank you

Lost my $$ for a cleaning they owed me because they closed permanently..only other office is in…read moreVegas..not to Vegas..that S_cks

From the owner: Aces Dental is the area's premier dentist. From routine care to premium services like dental…read moreimplants, call Aces Dental today.

Service is great. Office is clean but old. I've tried 3 different hygienists and they are all good…read moreexcept one pinched my bottom tongue and now it's sore with an ulcer... i believe it wasn't intentional. Just hope they be more careful and gentle next time.

I'm not usually one to leave a bad review, but I had to say something about my experience with this…read moreoffice. I recently had a routine cleaning & received a bill showing I was charged the out-of-network rate, while I was informed this office is in-network with my insurance. When I reached out to the office to ask about the bill, I was initially told that I should be in-network, that they would look into this for me & would get back to me later that day. By the end of the following day, I hadn't heard anything back, so I called them again. They just told me what we already knew, which was that insurance only covered 60% of the bill (the out-of-network rate). At this point, I looked up my benefits on my insurance's website just to be sure they hadn't changed. My research confirmed my coverage for that appointment should have been 100%. I even called my insurance company, who also confirmed that the visit should have been covered 100% but was billed improperly. I called again & talked to someone else, who agreed that it was weird that the bill wasn't covered & that they would reach out to the manager & get back to me. Nearly 1 week later & I never heard back from anyone. Instead, I got another message stating that I still had an overdue bill. So, I reached out a fourth time to ask if someone was looking into the bill like I was told. I received a message back stating, again, that my insurance only covered 60% of my bill. Which, as mentioned, we'd already established. At this point, I was quite frustrated as I didn't seem to be making any progress with the bill or getting through to anybody, so I went in-person to the office to try to talk to someone in billing or a manager (which I had to take time out of my work day to do since I work full time). The manager was not available when I went in, so I asked them to at least send her a message for me along with a break down of my insurance benefits (which I printed out for them). I am still waiting to hear back. I work in the medical field, so I understand that things can take time, especially with billing issues and insurance. I also know a lot about insurance at this point and understand that sometimes claims are mistakenly billed or processed improperly. What's frustrating to me is the lack of communication and unwillingness to look further into things for me, especially when I had reached out to the office four different times. Instead of trying to understand what the problem was, it was mostly just met with the same phrase over and over: "Your insurance covered 60%." Instead of this office advocating for me, I've had to go way out of my way to advocate for myself. I believe it's important to advocate for your patients, and that just has not been my experience with this office. I can't imagine what this situation would be like for another patient who hasn't worked with insurance, who may not understand fully what their insurance benefits are and who may not know how to advocate for themselves. Hopefully this office is able to help me out with this situation, though I'm not inclined to return for more appointments in the future. Certainly not worth the headache or wasted time.

I can't say enough good things about this dentist office. After having an extremely negative…read moreexperience at another office in town, I came here for a second opinion and am so glad I did! We've had appt's with both doctor Kirk and Jessica Robertson and both made me feel comfortable about my child's diagnosis and plan of action. They offered a treatment plan that was minimally invasive, and far cheaper than the other dentist office. Every question I had about what they were going to do was answered respectfully and professionally, and I truly felt like they cared about my child. Thank you for having incredible customer service, we will be recommending you to everyone we know in the Verde Valley!

This office was excellent. I called Monday morning to schedule a same day new patient appointment…read morefor an accident my 3 year old had the previous night, they called me back within an hour and got us in that morning. The place is clean and the staff was extremely kind and helpful. Dr. Mitzi was so gentle with my son and he was very comfortable with her which made me decide to keep coming back. Thank you for the service!

My daughter was going to NAU Volleyball Camp, when a wire for her braces started poking her and…read morebecame quite painful. They are close to the university and took her during one of her breaks. This place was AMAZING! Everyone was so nice as well. They fixed my kiddo right up...and the kindest thing of all is they just clipped and didn't even charge saying it took just a couple of minutes anyway. Even came out and told me how to care for the sore caused by the wire.

You may also ask them if they accept your insurance. You will provide your information for them to…read morecheck. You will even call WEEKS before visiting. They will claim they did, but alas after speaking to your insurance provider- they do not in fact work together and as your provider explains; that is basic information that ANY dental office would be able to gather prior to your visit. Now you are hit with HUGE bills for a basic checkup that could have been avoidable if they had only done their job beforehand. The Dr. was great, but receptionists that lie instead of just checking; are not good at their job and there should be a repercussion as CLEARLY no one would pay insurance to then go to some facility that does not accept it when there are so many other options in Flagstaff that do. And do their job. And are upfront with you prior to your visit.