I still have the cracked front tooth she gave me way back when and was trying to get extra money to…read morefix it despite us having insurance do not trust her she is no dentist she is a scam artist

Excellent experience! Dr. Collins is thorough,…read morecommunicates well and has excellent "bedside" manner.

My daughter was going to NAU Volleyball Camp, when a wire for her braces started poking her and…read morebecame quite painful. They are close to the university and took her during one of her breaks. This place was AMAZING! Everyone was so nice as well. They fixed my kiddo right up...and the kindest thing of all is they just clipped and didn't even charge saying it took just a couple of minutes anyway. Even came out and told me how to care for the sore caused by the wire.

You may also ask them if they accept your insurance. You will provide your information for them to…read morecheck. You will even call WEEKS before visiting. They will claim they did, but alas after speaking to your insurance provider- they do not in fact work together and as your provider explains; that is basic information that ANY dental office would be able to gather prior to your visit. Now you are hit with HUGE bills for a basic checkup that could have been avoidable if they had only done their job beforehand. The Dr. was great, but receptionists that lie instead of just checking; are not good at their job and there should be a repercussion as CLEARLY no one would pay insurance to then go to some facility that does not accept it when there are so many other options in Flagstaff that do. And do their job. And are upfront with you prior to your visit.

I have always had a fear of dentist, until I met Dr Hibbert…read more Oh my gosh, he truly make it's painfree!!

Amazing dental quality... Very creative in solutions no other could make work. Gets in there and…read moreknocks the work out quickly. He's my goto Dentist in Flagstaff. Incredible high tech office able to make your implant within mins! It's in a little office converted from a house on Cherry Street.

Highly recommend!…read more Great dentist and wonderful office staff. I came in needing quite a few things fixed, and they made the whole process easy and comfortable. Everyone is friendly, professional, and clearly very skilled. I always felt well taken care of, and I'm really happy with the results.

My second visit here, unfortunately! I encountered an insulting and unhelpful front desk person who…read moretold me that they would not be able to help me for several months. They also have a mandatory "teeth cleaning", before any exam - even if you have had your teeth cleaned recently. It's all about money and not customer care with these people. Go to "Downtown Dental" instead! Allen K.

High Country Family Dentistry is great! The Staff are very welcoming and profesional. I had to…read morehave a tooth extraction and was nervous about the procedure. But Dr Tuinstra and Josie walked me through every step and communicated with me through out the whole procedure. Would definitely recommend!

THE BEST KEPT SECRET IN FLAGSTAFF!! By, DIAN W…read more I have never written a review before but feel compelled to do so. It was Friday of Memorial Day weekend. I took a bite of my bagel, and broke the tooth next to my front tooth right off. I could feel the blood rushing to my face. Oh no! It's a holiday weekend and I live in Scottsdale. I don't have a dentist in Flagstaff. I went through the phone book and started calling dentists. Some offices didn't answer. Some couldn't take me. Then, I got the sweetest gal on the phone at Peak Family Dental. She said, "Try to get here within the hour. After that our Dr. is booked." I raced over tooth-in-hand convinced that all I would need was a re-glue. After a couple of x-rays, I finally met Dr. Bryan Shanahan. He was super friendly and warm and after looking at the x-rays he told me that I had broken my tooth off inside my crown and that there was nothing for him to glue it back on to. He gave me a bunch of options one of which was to have a root canal and a dental implant. It seemed to make the most sense. But, where would I find an Endodontist? I have a whole weekend of activities planned and I was missing a front tooth! Dr. Shanahan explained to me that he could do everything. (I've had dental implants before and I know that these take months to heal and you have to walk around with a temporary in your mouth. Very often they'll give you something called a "flipper" it's a fake tooth that pretty much falls out of your mouth all the time. I was dreading that.). And then Dr. Shanahan explained to me that he teaches down at the dental school in Scottsdale and that he knows this technique where he can actually drill out the crown that fell out of my mouth; create an abutment and use my own crown as my temporary until my mouth heals. I've never heard of anyone being able to do that!! But I was all ears because that meant that I would walk out looking pretty much like I had the day before I broke my tooth. Shockingly, he was able to do all of that work in under 4 hours. (He had to work on me in-between his already scheduled patients.) Before I left, Dr.Shanahan warned me of the possible pain and swelling I might experience over the next few days. While I did have tenderness, I wouldn't call it pain. And I had no facial swelling at all. I couldn't believe how lucky I had been!! To find a Dentist who would take me on a holiday weekend; and who could do absolutely EVERYTHING!! It was such a stroke of luck and believe me...such a relief. I went on with my weekend as planned. I've become a SUPER FAN of Dr. Shanahan. I think you'll feel the same way.

Not a good experience Receptionist is rude and not helpful…read more Every time I went in to check on my appointment to get a crown she would not schedule the procedure. Asked for a pre appointment cost break down I was told that was my job with my insurance??? Explained to her my insurance only pays for one crown a year so, let's get this scheduled now before the end of this year and she just looked at me like I was asking her to do the impossible. Don't treat customer's in this manner. The damage is done and I went back to my original dentist. I hope you don't have to go through this process. God bless them

I had my first experience this morning at Country Club Dental. I have a different primary dentist…read morewho I've been seeing for many years, but I'm not a fan of their teeth whitening options. I'm a huge coffee drinker (6 cups a day is normal for me) and unfortunately I can see my teeth dulling with all of the dark drinks. I called around and spoke to Jessica at Country Club Dental. She was extremely friendly and knowledgeable about my questions. They have a great special running (Sinsational Smile Whitening for $99), so I decided to try it. They were able to get me in very quickly. I called on a Thursday and my appointment was for today, a Monday, so the wait time was non-existent. I got into the office which was clean and I was welcomed by the two office workers. Jessica helped me with the Sinsational Smile procedure. It was painless, there's no sensitivity, and she ensured I was very comfortable with a neck pillow while I waited the 40 minutes under the whitening light. The 40 minutes went by quickly as I browsed articles on my phone, I rinsed and checked out with the take-home whitening pen and tray. I see enough of a difference to make me feel as though it was worth it (it's not an earth-shattering difference, but then again I paid only $99 for it), and I'm interested to see the continued difference after the recommended 2 weeks of the whitening pen. My experience was a very positive one for teeth whitening!

It is true that they are quite friendly here in this office, but the actual dental work is shoddy…read more I was in pain for months afterward my appointments. Before my appointment I hadn't had pain in my teeth for years. Went in for a basic cleaning which turned into a filling which I don't think I really needed. I was forced to get x-rays even though I didn't want them and was told it was "for liability reasons". Um... Ok. I'm just here for a cleaning. And to top it off, they said they called my insurance on the day of the appointment to confirm that the work was covered (because at the time my insurance was from California as I was a CA resident) and told me I was covered. Then I get a call (actually several calls) from them a few months later telling me I owe them money. It was nice to get a cookie on the way out. And yes, they were really nice.

Service is great. Office is clean but old. I've tried 3 different hygienists and they are all good…read moreexcept one pinched my bottom tongue and now it's sore with an ulcer... i believe it wasn't intentional. Just hope they be more careful and gentle next time.

I'm not usually one to leave a bad review, but I had to say something about my experience with this…read moreoffice. I recently had a routine cleaning & received a bill showing I was charged the out-of-network rate, while I was informed this office is in-network with my insurance. When I reached out to the office to ask about the bill, I was initially told that I should be in-network, that they would look into this for me & would get back to me later that day. By the end of the following day, I hadn't heard anything back, so I called them again. They just told me what we already knew, which was that insurance only covered 60% of the bill (the out-of-network rate). At this point, I looked up my benefits on my insurance's website just to be sure they hadn't changed. My research confirmed my coverage for that appointment should have been 100%. I even called my insurance company, who also confirmed that the visit should have been covered 100% but was billed improperly. I called again & talked to someone else, who agreed that it was weird that the bill wasn't covered & that they would reach out to the manager & get back to me. Nearly 1 week later & I never heard back from anyone. Instead, I got another message stating that I still had an overdue bill. So, I reached out a fourth time to ask if someone was looking into the bill like I was told. I received a message back stating, again, that my insurance only covered 60% of my bill. Which, as mentioned, we'd already established. At this point, I was quite frustrated as I didn't seem to be making any progress with the bill or getting through to anybody, so I went in-person to the office to try to talk to someone in billing or a manager (which I had to take time out of my work day to do since I work full time). The manager was not available when I went in, so I asked them to at least send her a message for me along with a break down of my insurance benefits (which I printed out for them). I am still waiting to hear back. I work in the medical field, so I understand that things can take time, especially with billing issues and insurance. I also know a lot about insurance at this point and understand that sometimes claims are mistakenly billed or processed improperly. What's frustrating to me is the lack of communication and unwillingness to look further into things for me, especially when I had reached out to the office four different times. Instead of trying to understand what the problem was, it was mostly just met with the same phrase over and over: "Your insurance covered 60%." Instead of this office advocating for me, I've had to go way out of my way to advocate for myself. I believe it's important to advocate for your patients, and that just has not been my experience with this office. I can't imagine what this situation would be like for another patient who hasn't worked with insurance, who may not understand fully what their insurance benefits are and who may not know how to advocate for themselves. Hopefully this office is able to help me out with this situation, though I'm not inclined to return for more appointments in the future. Certainly not worth the headache or wasted time.