The staff always knows that is needed and is very helpful. The time spent in there is less than 10…read moreminutes due to only knowing what I need, check me out. The perks programs are great as well.

I went in and asked for the coils that I usually order. The person behind the counter seemed like…read morehe didn't want to help me. He even went behind the display and then told me they didn't have the coil I use. So the next day I called and asked for the coil and wouldn't you know they had them in stock? I go in, and the same person is working. Tells me that they don't have the coils that I use. I told him that I called and he then pretended to have misunderstood me. I pretended to be a calm person and not verbally express how I felt. I am not sure if it was my complexion or if they didn't want to work, but there are enough vape shops in Jacksonville for me to get what I need along with good customer service.

Cool place that has some unexpected surprises...ONE BEING the coffee that Rachel sells for $5 a bag…read morethat she roasts locally and is Brazilian. IT IS AMAZING. Okay really tho the store is waaaaay larger than you'd think it is from the outside. They have gifts and cool stones and clothing and pipes and magazines and lighters and candles and and and...you get the idea. You should definitely check it out! (And seriously get the coffee because it is DELICIOUS)

extremely educational, clean, great customer service. I believe the cashier on the shift's name was…read moreandrew, helped me make an educated decision on store products. 5/5, would recommend.

Let me tell you about this new place, it's awesome! Beautiful open clean space, very knowledgeable…read morestaff, friendly atmosphere, new product coming in weekly, prices are great. They have hookahs, hookah accessories, good variety of glass pieces, cigarettes, vapes, wraps, non gmo wraps, cigarillos, kratom, hats, shirts, signs, etc. The staff take recommendations and do a great job at getting them acquired. The store offers a welcoming vibe, friendly faces, and great deals. Go see them! They do a great job keeping the products I get in stock.

10/10 recommend. Their customer service is great with a wide selection of vapes and accessories. If…read moreyou're in the area definitely check them out. The bang for your buck goes far here.

Every single person I have met running to register at this shop has been so incredibly night. They…read moremake you feel like there's no stupid questions, which is genuinely appreciated.

Excellent customer service! The sales representative was incredibly, helpful and kind. The product…read moreI purchased is high quality and gives me a perfect relaxing buzz for a very affordable price!

This is one of the best in Jacksonville. I used to order from the Beach location and the people…read morewere awesome. They have great products and sales.

Very pricey, not very informative if you don't know much they're not very helpful, they have great…read moreedibles! The pre rolls are not my favorite lots of shake in the tip get all in your mouth very cheap quality too been there twice first I got bud one seal was already opened when received next visit I got choppy pre rolls with shake all in the tips as well as a cashier trying to upsell me without asking if I wanted a different product then the one I chose just saying she likes these instead she'll switch them for me although I did not ask for that or inquire I was ready to pay and she said "these are better you want these right" confused I said no I don't I want what I asked for she tried switch my 5 pack pre rolls 0.5 G each for a 5 pack of 0.3 G each

I don't know what these other people are doing whenever they enter this store but I've had nothing…read morebut pleasant experiences here. That "girl with the blue hair" has always been friendly with me and my husband. Any questions we had were answered with knowledge and courtesy, always. Purchased several different items from them, anywhere from hookah supplies & tobacco, cigars, and tobacco pipes. I love living within walking distance of them as well. Their prices seem very fair for the given market, of course you can always find it cheaper online but it's cool to support local businesses as well. The shop is clean and organized, they have a varied selection of products and I am hoping soon they pick up the Social Smoke brand, that would be a deal sealer for me to shop only there. Of course when entering an establishment like this a certain etiquette is required and expected. If you can't put a cork in your attitude long enough to function in society, I'd stick to online shopping. Overall I think they are a great smoke shop, check them out! Happy smoking.

Worst customer service ever. Refuse to help or answer any questions about products then when you…read moreget annoyed he laughs at you. This has happened twice. Take your money to one of the Other many many smoking, vape stores in the area who are happy to do business with you.

It really doesn't get better than this! As the other reviewers have said, Blackhat is a 5 STAR…read moreestablishment. I was on my way to my folks house & decided to stop by as I had been meaning to do so for awhile. I love that this store is located in Murray Hill and so close to my home. As soon as I walked in the door, I was greeted immediately by members of their staff who showed me many, many options--NEVER pushy, were super knowledgeable and extremely patient with me. And when I say patient, I mean unflappable and accommodating to my needs. Having worked in retail for over 20 years, I have to commend this crew for knowing how to treat their existing and potential customers. I have not felt as comfortable and willing to buy in a retail store as with the experience I had today. Respectful, polite, well mannered, well spoken, mannerly, gracious, obliging, considerate, pleasant, cordial and civilized--that is the type of workers they have in this store. I started out with a nice male sales person, then ultimately Mia stepped in and worked with me after she helped me decide on the best E-Cig offered based on my needs. I decided to purchase a set that (altogether with case, chargers, flavors, refills and all I needed) cost just under $60 including tax! In addition, everyone in the entire store (including customers) seemed genuinely happy to help you. This is a fun store to visit and with such a great first experience, I know I will be back to get more "juice." FYI: Mia informed me that they just opened one up @ the Beaches--so for those who live out there...check it out! :)

I was in the area and I decided to stop in and check the place out. The gentleman and woman behind…read morethe counter were very responsive and helpful. My Husband smokes, but I do not. I was looking for a new flavor. The lady recommended a blueberry flavor, so that is what I got. I was not aware of this location. My Husband and I usually go to the Mayport location. I love the way the store is set up. Very nice. Now, I know if we are on the other side of the river, we can come here instead.

Purchased something that said $7.99 on pack. The guy at the register ( big guy with curly hair)…read morecharged me $9.35 plus tax. I said on the package it says $7.99 why charge me $9.35. The guy said he can charge $8.99 plus tax because the owner said that he can charge what he wants. I was charged .70 for tax again. My total was over $10.00. I went back to see if I was going to be charged the same thing and no the nice guy charged me what was on the packet and the machine charged the tax. Not sure why the big guy gets to charge people whatever he wants but I would stay away from this business if the owner is telling the workers to charge what they want.

How could you fire my favorite employee?? I actually found out she was following her managers price…read morerange and you called the manager confirmed it and still fired her? She made the store awesome she had the best customer service and was always extremely helpful and knowledgeable But, the owner is not Zack is an entitled and dishonest person, I will no longer be coming here for my smoking essentials or needs but will be going a block up kings street and got to the smoke shop there. Thank you for making the decision for me. Zack needs to treat good and loyal employees as people and get some better communication skills . I also am on this side of town all the time and will be telling all the other businesses around how you treat people especially your employees, and encourage them to also change their smoke shop one block up to the one on King Street. Thanks for making this decision for me! I know you are not from the United States but this is not how we treat anyone here, and I'm not sure if it was because she was a woman or not but we are equals in this country.

Went to New Leaf looking to purchase a set up as a gift for my boyfriend for Valentine's Day. We…read morehad been talking about him trying to quit so I went in fully unaware as to what this process entailed. Lindsey helped me out and was great at explaining everything from the tank to the coils to the liquid and nicotine levels. I went with a more basic set up to start and purchased one flavor and I spent just a little over $60. Not bad! Bonus is their return policy. If you don't like it you can return/exchange within 30 days, and if you don't have a receipt but they have you in their system then no worries! Also--military discount of 7% which is awesome!

Needed to a buy a battery and waited 20 min until I was seen. Would not recommend if in a rush…read more Great products, not so great customer service. Highly recommend having more people staffed.

Best price in town very nice shop always clean friendly people works there they have everything you…read morewill ask for

From the owner: Jax Smoke & Vape offers a wide variety of vape, cigars and all of your smoking needs. High quality,…read morelow prices, we always have discounts. Stop in today to check us out!