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    Fla-de-Dahs

    4.6 (9 reviews)
    Closed 10:00 am - 6:00 pm

    Services - Fla-de-Dahs

    Cards and stationery

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    Michaels - Halloween in Summer

    Michaels

    (100 reviews)

    $$

    Subject: Outstanding Employee Recognition - Heather (Lando Canyon Store)…read more I'm writing to recognize Heather at your Michaels store on Lando Canyon for truly exceptional customer service. During my visit, I was searching for specific sketch pencils and met an elderly woman (around 80 years old) who was struggling to find certain paint brushes. She had already been looking for quite some time, and I spent about 30 minutes helping her before we decided to call the store for assistance. Heather answered the call and came to the back of the store within minutes. She spent significant time helping us locate the exact paint brushes needed (sizes #2 and #8), searching inventory, scanning items, and even helping us find additional ones that were on sale so the customer could purchase the quantity she needed. She then continued helping me search for my items as well. What impressed me most was that while assisting us, Heather was also helping multiple other customers, answering questions, and supporting her team through her headset--all while remaining calm, kind, and extremely knowledgeable. I have rarely seen someone provide this level of attentive, multitasking customer service with such a positive attitude. I did mention this to a manager in-store, but I wanted to ensure Heather receives formal recognition as well. She is an outstanding employee and a true asset to your team.

    RE: MICHAELS BRANCH IN WESTLAKE VILLAGE, CA 5780 Lindero…read moreCanyon Rd Westlake Village, CA 91362 (818) 707-0013 ORDERED SUBMITTED ONLINE: Thurs., 11-27-25 after 10pm for CURBSIDE On Fri., 11-28-25, we got a text that our order was ready, and to click the link for Curbside delivery. We clicked "ON OUR WAY", then arrived there, clicked on "I'M HERE" and then it asked what SPACE # we were parked in. We did all that, and screen said they'll be out soon with our order. Waited, waited, waited, sat there, waited, and finally called the store and asked if they knew we were sitting there. The girl said, "we don't have enough employees to bring your order out, so you have to come inside the store". We told her that's impossible, we're not dressed correctly to be getting out of the car (hence doing Curbside), and that we had our dogs with us & they were not leashed & can't be left in the car alone. The girl told us to go back home and basically change our clothing, get leashes, and then go back to the store, to go inside. We called Michaels Corporate Office in TX, and reported her and the incident. They gave us our money back, and apologized profusely, saying this was completely unacceptable, unprofessional, and that this is NOT what Michaels stands for.

    HomeGoods

    HomeGoods

    (168 reviews)

    $$

    Woodland Hills

    Definitely a HomeGoods fan here. That being said, this particular store didn't win me over on a…read morerecent visit. I was shopping for gifts for two of my favorite friends who happen to have their January birthdays one day apart. A group of us were meeting for a celebratory dinner, and I was on the hunt for a fun, unique gift for each of my pals. Though I gave the store a good walk-through, I didn't find anything that jumped out at me. I ended up settling for gift cards for each of them. One of the ladies Loves HG, so I knew she'd be happy to have a reason to go shopping. The other one doesn't need much in her home, but likes to have fun finds for their garden / patio, so that should work out well, too. Usually HG stores are very well merchandised and do displays that feature seasonal items, or different color schemes or themes. This location didn't have standout displays to catch my attention. It seemed a little unorganized. The line to check out was very long. Much longer than I'd have expected on a Tuesday afternoon. They could have used at least one or two more cashiers. Then the one younger woman who took care of me got confused on the gift cards and didn't know how much was on each one and had to get a supervisor. The amounts were different because I did have a smaller gift I'd ordered online for one of the friends. I didn't want to end up giving the wrong card to each birthday gal. It took even longer for her to find a supervisor who could help her. Overall, the visit didn't go very smoothly. I still love HomeGoods, just not this specific store based on the experience last week.

    Wanted to buy an 8x10 flatweave rug today but the staff made it unnecessarily difficult. I asked…read morefor help rolling/folding it so it could fit in my car and got attitude + a half-done fold, then was told I'd need to move my car to the curb for them to figure it out. No thanks. Walked out without purchasing. Basic courtesy and clear communication would go a long way.

    Fla-de-Dahs - stationery - Updated May 2026

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