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    Fixify Appliance

    5.0 (2 reviews)
    Closed • 7:00 am - 9:00 pm

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    2 years ago

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    2 years ago

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    Great Lakes Appliance

    Great Lakes Appliance

    (1 review)

    Let me start by saying I wish I would have contacted Great Lakes Appliance first. Our dryer stopped…read moreheating up and therefore was not drying our clothes properly. As this is one of the appliances covered under DTE's Home Protection Plus plan we have I contacted them and they sent out a company called Phil's Services. They came out on August 25th and said some parts needed to be ordered to complete the repair and they should be in in around 3 to 7 days and that someone would call me to schedule an appointment to have them installed. Weeks go by and no one from Phil's had called me so I take it upon myself to call and see what the hold up is. I am told I need to speak with their Parts Department, but no one was available and they'd call me back shortly. The following day someone finally calls me back and says the parts are on their way and should be in within 3 days. I said "Great, let's schedule an appointment now for you to come out and install them." and the guy tells me he can't do that until the parts actually come in. Two more weeks have gone by and no one from Phil's had called me back. Fed up and aggravated beyond belief I contacted DTE and they sincerely apologized for the troubles and said they would send out someone from Great Lakes and they were a much better company to deal with than Phil's. The tech was scheduled between 1:00PM and 2:00PM, but actually showed up early. Kudos to that! My only small complaint is he didn't call to let me know he was on his way. Luckily I work from home so I was here. No big problem. I explained everything that had been going on with Phil's and he seemed genuinely shocked. According to him he said that both the flame sensor and coils that were originally diagnosed as the problem per Phil's are very common parts any HVAC tech should have on hand in their truck and the issue should have been fixed that day. If they don't have them in their truck then their shop most certainly does. The fact I had to wait a month and never got a call back from Phil's was truly unacceptable. He then went on to tell me that it didn't even look like the tech from Phil's even opened up the dryer to see what was wrong and just took an educated guess at the problem. Reason being is that of the two parts that were needing to be replaced per Phil's, only one was actually bad which were the coils. Not more than 15 minutes later he had the part replaced and the dryer working again. Thank God for Great Lakes Appliance. They will most certainly get my business again if a problem ever arises.

    AJ's Appliance Repair - Furnace install

    AJ's Appliance Repair

    (29 reviews)

    Christian was great! Very knowledgeable and professional. He did a wonderful job with our dryer and…read moreI would definitely recommend him and the business to others. Thank you.

    1 star Very disappointed with how this was handled…read more AJ Appliance & Repair came to my home on September 24, 2026, at approximately 3:00 PM to service my washing machine. Their service vehicle was parked on my newly installed driveway, and after the vehicle left, I discovered multiple fresh oil stains where the vehicle had been parked. I immediately contacted AJ Appliance & Repair and provided photos of the damage. They responded that they were having the technician check his van for leaks and said they would "find out what happened and figure it out." Unfortunately, that was the last response I received. Despite multiple follow-up emails, I received no further communication and the company never contacted me about cleaning or addressing the oil stains. This is especially frustrating because the driveway is brand new. I understand that mechanical problems can happen, but I expected the company to take responsibility and at least communicate with me about resolving the damage. I'm posting the photos so other customers can see exactly what happened. The issue isn't simply that their vehicle leaked oil -- it's how the situation was handled afterward. I gave them multiple opportunities to resolve this directly and received no response. I would not recommend a company that doesn't stand behind the damage caused by its service vehicle or communicate with the customer afterward. I'd attach both pictures: the first shows how nice/new the driveway is, and the second clearly shows the oil stains.

    Fixify Appliance - homeappliancerepair - Updated October 2026

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