Five stars!. They fixed my air conditioner in 45 minutes the very next day after i called them. Low…read moreprice. Very professional. I recommend to everyone.Call them.

Saturday morning whole house clog to septic system. Was able to get here within 2hours-very fast…read more Professional job done correctly and quickly.

small hiccup with the appointment in the beginning but was resolved quickly. Great techs, even…read moreshowed me where the relay was burnt. replaced on the spot at a fair price. Cleaned everything. great company

I made an appointment for someone to come out and service my two HVAC units on 14 July 2026. It…read morerained severely that morning and the appointment came and went. I called assuming the rain had delayed my service tech from being on time I requested a different day and was rescheduled for 17 July, both appointments were for 8am to 12pm. On the 17th which was a nice day that appointment came and went as well. I called very disappointed not having any reason that the technician didn't arrive during the designated reserved time frame. I called the following Monday, 20 July to speak with a supervisor, instead of writing a poor company review. They said they would pass on a message for the service supervisor Dan to call, of course that call never came. If an HAVC company doesn't call or text me to explain why there is a delay in coming out and not show up, and no follow-up from a supervisor. I certainly wouldn't rely on them for servicing!

Oftentimes, despite the most proactive plans, things go awry. Being in the low country, it can get…read moreuncomfortably humid and hot. Yesterday morning, I woke to an very heated home on a 90+ degree day. I called around, read reviews, and came across Preferred. From customer service to dispatch to service technician....EVERYONE was above exemplary in their approach to my concerns. Josh, was the service technician that served the moment. He took care to inform of foreseeable concerns, but admitted that even through his diagnostics couldn't narrow what triggered my issue. What could've been a very expensive call was minimally fiscally conservative in its service charge. The system was running again very shortly. And this morning, I rose to the comfort I have grown accustomed. PREFERRED is now my preferred HVAC/plumbing go to and I elected their PPP maintenance option. I'm looking onward to our working together,as I feel that they will remain honest, caring, and proactive in their service and commitment. Thank you

Have a crack in toilet tank. Since member of Preferred had someone come out to tell me if I needed…read moreto replace toilet. They said yes and also shutoff valve. Member price for low price toilet and valve and work: low of $957 and high of $1538. I am not the brightest but that seemed like a ripoff. Ordered toilet and valve from Amazon for $255 and installation will be around $200. Preferred has done work for me in the past but now it makes me wonder how much I have overpaid.

Justin Todd, the owner, was very prompt when I reached out about replacing a water heater. He came…read moreover, gave me an estimate and from then on the experience was exceptional. He was courteous, knowledgeable, and professional. The quote was spot on and he left the worksite clean. His communication throughout the experience was top of class.

I reached out to Justin for a HVAC quote and also for a water heater replacement. He was punctual…read moreand a also great with communication. He was very reasonably priced in comparison to other companies and also went above and beyond in some aspects of the process!

During our scheduled annual service, Mel (our service technician) found a few things that needed…read moreattention. He explained everything in terms we could understand so we could make the best decision. We have been customers for years and have always been satisfied with the level of service and integrity. We recommend them highly!

The tech seemed to be ok. But he charged my wife 600 dollars for him to find a leak in the…read moreevaporator coil and then said he wouldn't run the system unless he put some r410a, 4 or 5 lbs at the rate of 240 dollar/lb. It's like he sized our wallets up with our house. I called the company and asked if they would subtract the 600 dollars off the quoted price to re the evaporator coil which is under warranty and the person w answered their phone said, "oh I don't know and that the manager would give me a call to discuss this. Well they never called. And IMO, we got ripped off. We had other companies come out and gave us a quote for 0 dollars. One company said 89.60 fee over the phone and I to them that I wouldn't pay a fee for the visit and then they said that they can waive the fee.

I called on a Sunday afternoon around 2:30 when I came back to my house after a weekend away to it…read morebeing 84 degrees downstairs. When I originally called from the reviews for Southern Seasons HVAC for an emergency visit, they originally weren't going to be able to provide a service as they were out of town - totally understandable. I continued down the list of various HVAC companies to see if someone had availability and got a call back saying "have you found someone? If not, Claude can help you and can be over today". Sure enough, Claude and his son came over and got me in working order. They were prompt, talked me through what was going on, and have a good warranty on the product. I will definitely be using them again and recommending them to others! Thanks again for saving me from my boiling house!

Claude responded quickly and was here to fix our A/C after we had someone cancel on us. Truly…read moreappreciate his quick work to get our A/C back up and running. He was able to quickly find the problem and give me a quote within minutes. Will be using Mt Pleasant Heating and Air Condition for future needs.

Hero should rebrand to zero. Requested services for a non- working AC on May 13th. Their response…read moretime according to Yelp is 3 hours. They finally ask me today, June 2nd, if I still need their help and apologized for the delay. Delay? Listen, there are more than one HVAC services available in the low country, and I've used several that responded within an hour of request, and once hired were begging to be used again if I ever needed assistance. Customer service is non-existent here, and if that's indicative of their company, go elsewhere.

After numerous years of solid service and communication, I had an experience with Hero that…read morenecessitated that I find an alternative HVAC company. In brief, a tech diagnosed a system issue, recommended replacement, and a quote was provided ($14-$18k for a new system). I brought in another vendor for a quote and they indicated that I did NOT need a new system at this time and the issue may be related to a leak in the lines (that can't easily be detected). Alternatively, the other vendor suggested a chemical be injected into the lines which acts a sealant. I then contacted Hero professionally asking them to contact me to discuss this alternative and to hear their thoughts around why a new system is the right decision; they did NOT reply back to 2 messages over a 10 day period. After I called and left a voice message, the manager did professionally call and apologize for the lack of responsiveness. Punchline - At a cost of $300, 3 months later, my system is still running flawlessly...there is more life in the system.

I had to replace my HVAC system a couple of months ago. Morelli was very responsive with a proposal…read moreand getting the project scheduled. Unfortunately, there were some problems with the system. No one's fault really. Just things sometimes happen when installing equipment in a home. Morelli responded to the problem very quickly. It took several visits to figure out the problem and get it corrected. Which we finally did. I especially want to thank the John Locklear who installed and fixed the problem. John has gone above and beyond all expectations and I feel fortunate for having him on my team.

I have used Morelli for seven years and have been pleased with their service. I started with them…read morewhen I needed a zone system installed by another company corrected to make it work properly. Since then they have provided annual maintenance and installed two HVAC systems for me. I appreciate their good service. Over the last few years my technician has been Jessie Roberts. He remembers me and my systems and discusses issues that may need to be addressed such as the need to replace a breaker in my breaker box. His approach makes me feel like a valued customer.

We requested a service call, and Michael was great. He was knowledgeable and helpful. He provided…read morefriendly service as well!

Travon came to do routine maintenence on my ac unit and he's was very straightforward and explained…read moreeverything really well. Thanks for your help!

Good honest man that felt bad charging me what he did. Company policy. But it was an honest charge…read moreand he did a great job.

Have scheduled a reasonable job and price. Seemed more worried about the job being unnecessary and…read moresaid a complete kitchen faucet replacement would be more advantageous. With a 10 year warranty, had it repaired with warranty parts. Update: requested return of the plumber to follow up on his repair as a problem still existed. Plumber denied there was a problem. A handle adjustment is all that is needed. I was uncomfortable with conversation finally cancelled the return visit. I do not recommend.