Charles was punctual and professional. He quickly identified the problem and provided me with several solutions to choose from. The repair was on a lock nut coming off with the supply line valve, and the work was finished in no time. I was very impressed with the repair and Charles' friendly attitude to answer all my questions. read more

Great service! Excellent quality of work. Thoughtful discussion about solutions. Kyle was on the job when he said he would be. Everything works great! read more

Had a sewage smell that permeated the house from multiple bathrooms. Called Plumb Pro.... Customer Service was helpful and friendly. Our Plumber's name was Kevin Hathaway. He did an amazing job of explaining and providing information step by step of the issues that needed to be addressed. Price was a little steep, but for the peace of mind it was worth it. Want to sit a couple of weeks afterwards to make sure all is good with the job and potentially join their membership. Great job Kevin and Plumb Pro. read more

I had an issue with my air handler and Mike Distler was sent to my home. He arrived on time and diagnosed the problem fairly quickly. He gave me several options to solve the problem. It turned out the problem was with the grill on my air return vibrating when the fan went slow speed. I will be ordering a new grill and installing it myself. Mike told me if I had any issues, to call him back and he would be more than happy to help out. Great service. read more

My experience was excellent Until I started to try to ope the window above the renovation. The screws place pierced the slots on each side precluding opening the window. This seemed easily remedied by shortening the screws HOWEVER, the one screw has no head. Most likely separated when installing. The problem, is now difficult to fix. The screw cannot be removed, at least not by me. I am at loss how to remove screw without a special drill bit. Could someone please help me remedy this situation?? Thank you very much, dj red read more

Mechanical Engineer (68) who has never written a review for a company. However, my experience with Plumb Pro (one of several recommended by my daughter's realtor) compelled me to write this review. A "technician" was requested to repair a leaking single handle shower handle. Although a common repair, the "technician" had no idea what he was looking at. He took some pictures and departed. My daughter received a quote for $240 to remove the cartridge that was stuck in the handle and $550 to replace the cartridge, $790 total. I ordered a new cartridge from amazon for $15, removed the bonnet nut, and replaced the cartridge which repaired the handle leak in less than 3 minutes. This is a gross example of a company taking advantage of the consumer. read more

Adam came out again less than 24 hours after I called. He diagnosed the problem and replaced a faulty well water pressure tank in just a few hours. Quality work in a very timely fashion. Thanks again, Jon. read more

Justin covered a lot of ground and was efficient. Unfortunately, I had to pay the diagnostic fee even though I discovered the leak just before Justin entered . I asked if he could just replace the toilet tank float. He said he wanted to do a thorough check. A friend was right . 99% of the time a leak is a toilet leak. Justin had other info and suggestions which was helpful. I feel like overpaid by $300. read more

They suck. They came over and said it would be a price said yes and then did half the work and charged me double. I ended up going under the house and doing the work myself. read more

Call Plumb Pro the night before and gave them my problem and address. They said they were called the next morning after eight and they called me and within 30 minutes they were here on the job to solve my problems not only did they do a good job but they did a very very good follow-through on all several points of inspection and follow up Technicians were very very good and very interested in solving all of my problems. Several of the things they did prove valuable to me ( unlike my last experience with another company ) Plumb Pro really did the job and exceeded my expectation of what I was getting. And would have cost more with another company. read more

Plumb Pro+ - Cleared main drain - Plumbing Near Me - Goose Creek, South Carolina

These guys know what they are doing. We have used them for a few things now and what they fix has stayed fixed. We had a leak in our kids shower. One guy wanted to open the wall 2 stories up in our family room thinking it was a pipe. PP diagnosed it as something with the faucet. We have had 6 maybe 8 guys come look at our downstairs toilet to get it locked down. Jon let me know the flange was broken. One guy wanted us to jack hammer the slab. Are they the cheapest? Prob not. Do you want to keep paying for the same fix? Prob evens out in the end. There are other places you can cut corners. Not here. Thanks guys !! read more

Plumb Pro+ - A toilet that doesn't rock when you sit on it. - Plumbing Near Me - Goose Creek, South Carolina

This company is a complete waste of time. My technician Bryan (who was wonderful BTW & only doing his job) initially quoted me a price of $315, just to snake the drain!!! This solution didn't work, so the next option was to remove the toilet & place a camera down the line, which was gonna cost us $945. I don't have $900+ lying around, so I told him thanks, but no, I couldn't afford that. Bryan was nice enough to give us a discount of $252, which in my opinion was still so much, but beggars can't be choosers, so I paid & thanked him for the attempt. I still have a clogged toilet and no answers or solutions. Nice technicians put highly overpriced. I wouldn't recommend this company to anyone. read more

Unfortunately a bad experience with Plumb Pro. Spoke with Taylor at the company as our porch gas lanterns not working correctly. She told us if it was the regulator or gas parts they could repair but if it was the lantern itself they could not. She scheduled a tech to come out to diagnose the problem and told us there would be no charge for them to determine if it was the lanterns or the gas lines. When the tech arrived he told us would be $145 for diagnostic ( and if it turned out to be lanterns they wouldn't repair.) We passed and we're not happy that we were told NC and that was not the case. Got a quote from another company and was only $92. We have been a Plumb Pro customer for many years but are rethinking . read more

Plumb Pro+ takes advantage of their customers. They charge 3x more than other plumbers for the same work. I was charged $1,800.00 just to run a camera in the pipe and then they wanted another $4,000 to fix the problem. If you are looking for an honest plumbing company, look somewhere else. Thanks for nothing Plumb Pro+! read more

Plumb Pro+ - Plumbing Near Me - Goose Creek, South Carolina

Jonathan was incredible. Showed up on tile, was extremely professional and knowledgeable. Far exceeded any expectations. Highly recommend! God Bless! read more

They did arrive as scheduled. It took a while for the servicemen to understand what I needed, and the pricing was exorbitant for the work.

If I could give them 0 stars I would! I have worked with this company several times during the last month. The first 3 plumbers that came to my home were fantastic and I would rate them all 5 stars. Today's plumber was not a good experience for me. He came in with attitude and everything was downhill from there. He simply was installing a sink back in the kitchen island. He refused to take the caulk off of the countertop from when it was removed. I had to contact the company and I'm guessing that he was told to remove it. Because he used silicone to adhere the sink in place, I am now left with a film that completely surrounds the sink. Because it is corian you cannot simply remove it. After calling the company to ask how I should remove it, I'm being told to contact the countertop company. What a cluster ****!!!! read more

Had a large leak in my front yard last week (10/5). Plumbpro sent a tech same day. That was great. He looked at where he 'thought' the leak was (never moved the soil to confirm) and decided I had a broken service line. He confirmed after speaking with his manager that it would be $3500 to repair it because they would need to get an excavator to dig a trench for a completely new line to be installed and connect to the source into the house. And even worse - the repair couldn't be handled for one week (10/12). So I stayed in a hotel for six nights! Coincidently, my irrigation meter was replaced last week and the company that services my system came to connect the new meter to my irrigation system today 10/11. The irrigation company repairman was curious about where the service line break was since Plumbpro 'guessed' where it was but had not searched for it. He found the exact source in 30 minutes with a bit of digging. He replaced the piece (I believe he called it a sharkbite and they run about $10) and PRESTO - leak fixed and water running again at the cost of $150 (to cover the time it took him to dig and final the actual source of the leak!!!) NOT $3500. Plumbpro tried to shake me down for this project when it could have been repaired last week with a little bit of hard work and the same level of care and curiosity that my irrigation company showed. Shame on Plumbpro. I will NEVER use them again. Charlotte A. Daniel Island read more

I used these guys before and I thought they were credible but after this recent freeze storm last month, I called on them for a cracked pipe. I also called them for my mother's busted pipe and she was quoted $2500 for repairs. I also was charged $1600 for my repair. My mom being on a fixed income thought that was too high and called on another professional company which charged her $685. Wow, what a big difference in price. I feel as though I was extremely overcharged, even thou they had to cut a whole in my wall and stated that they couldn't repair that. My house was built in 2007, they also said I needed my whole house repiped and it would count me $12k. Needless to say, I won't be using them ever again. I ripped up every card with their name on it. They also had the audacity to say that there was guarantee on the work. Crazy!!! read more

Justin was a great technician who was able to come out quickly when our disposal and dishwasher were not working and leaking water all over. He found the problem quickly and explained everything in detail. Would recommend 10/10 read more

I bought a house that had numerous plumbing issues and was referred to Plumb Pro by Rooter Man. They were unable to fix the numerous problems that I had. Plumb Pro completely gutted and replaced one bathroom, replaced all the clogged and flooded lines in my laundry room and replaced numerous portions of my main drain line of my house because they were not repaired correctly by the previous owner. They are soon going to fix a flooding garage issue with a French drain. I have had numerous employees from Plumb Pro in my house and never had to miss a day of work or had a moment of worry with the service that they have provided me with. They have fair pricing and outstanding service. read more

They folks there are very friendly, but not a well run business for sure. I had an appointment for 5:00pm last week. Received a phone call around 5:30 saying they were running behind and have no idea when they could come. I just wanted a quote to replace my kitchen sink. I asked because it was a simple request if I could take some photos and get a quote that way. The lady on the phone checked and said sure, and she would send them over to the technicians. I took several photos of every part of the sink and sent them in immediately. I never heard back. I called on Monday, just to find out, they don't give quotes from photos? Well that was pointless. So she made another appointment for someone to come on Wednesday. They arrived a little later than the appointment time. The tech came in, looked at the sink, and immediately said "we don't install under counter sinks" I was like... whaaaat? I sent them photos, you would think that's something they could've told me in the beginning. He stated they never have installed under counter sinks. Such a waste of his and my time. While I see a lot of high reviews for this company, they don't seem to know what one department is doing to the next. I would not recommend using them in the future. They're more of a hassle than a help. read more

These folks are a joke. Stay away, trust me. I tried to get in touch with them for 4 months. The secretary mocked me and lied, saying she would tell John, yet John doesn't have an account for me? They have worked on my house for YEARS. read more

These people charge a $39 fee to come out before they do any work or even give an estimate. Asked them for a ballpark estimate for a plumbing repair, they said that they don't do any pricing over the phone. read more

We replaced the original toilets with 3 brand new Flushmaster style toilets when we bought our house in 2016. One of them started malfunctioning in 2019. Plumb Pro Master Plumber Jim quickly diagnosed the problem and replaced the defective part. A month later the same part failed. Jim was there the next day with a replacement part and submitted an invoice for $0.00. Great customer service and dog friendly! read more

plumbpro is a nightmare to me. Before service: I googled plumbing charleston: plumbpro pops up. I was told they paid a lot to be in the front. Eventually I pay for it. I called plumbpro. I was told 79 a trip but no estimate on the phone. Plumber arrived telling me 630 for a new disposal and hook up my faucet. I cannot accept the price. Later owner J. told me they charge 500 for disposal installation later, so there is an estimate or scale of charge they could have told me. Plumber J. told me disposal they carry is very good costing them more than 100. I knew it is 70-80 a piece for a regular one. Owner J. later told me their price is 7X. I was right. But he does NOT care plumber J. told me the material cost is over 100, and he told me plumber J does NOT know the price. Who lied? Plumber J also said it can be several hours work during argument about price. This is a factor that I take into consideration how much is a reasonable price. But in the end, it was 1-1.5 hour job. I feel tricked on this exaggerated several hours. Later when I met other good faith local plumbers, I was told that it is about 350 job. I cannot agree more than google and their sweet ladies each takes money. During service: I wasn't home. Quote and install rely on phone call. I missed no phone call from plumber. Plumber called me to come home and pay. I got home and paid. Plumber indicated something wrong with faucet not matching but he was able to cut plastic nuts in order to fit. I appraised and thank him for hard work. Paid in full. J. cannot talk enough about google taking a lot of money from their company. I appreciate him letting me know and I will let everybody know. Found leak: I found water in cabinet under sink within a week. I looked for the leak and found it was from under faucet. The faucet was loose. I opened up, cleaned it, took pictures as evidence and installed back and tightened everything. It does not leak any more. First Week after leak: Called plumbpro, was told by sweet lady plumbpro is going to call me back in the afternoon. Nobody called me that day. Was told to send an Email to owner J., but received no response. Called plumbpro every weekday, every sweet lady told me can do nothing but let me wait. One of the sweet ladies cut line off while I was answering her question. One whole week later, B. called me explaining that chalking is not the issue, and made an appointment another week later. First Appointment: is two weeks from leak. 23 mins before appointment, plumbpro called me saying they cannot make it , and what is worse, they don't know how late they will be! I moved to another side of town already and no longer live in that property and I have to take off 1.5 hour earlier from work to make the 5:30 appointment in rush hour. I waited 1 hour and received phone call from plumbpro saying they will be another hour later. I have a 6 month old baby, I told they I cannot wait more and I have to go home. I got another appointment another week later. Phone call from owner J: Because of the slow response and not showing up appointment. i wrote email complaining to same email address. Finally J. responded calling me which I missed his first phone call. J. also wrote an email expressing willingness to talk over the phone. Eventually our conversation happened, it was basically J talking, oh no yelling at me and told me there is nothing they will refund for poor work they did. Second appointment. owner J. canceled it for me. I called plumbpro asking them to look at their job again with great patience. Finally I got to talk lady S. who is the only person in their company that is willing to listen and explain with patience. Lady S. is very good person and I would give her 5 stars, but she works for a poor company sadly. She listened and gave me information she got, and got me a third appointment. Third appointment. Owner J. showed up. It was very surprising as this person was yelling at me over the phone several days ago. I respect him showing up, but he insisted on them doing a very good job, while it is customer providing wrong faucet for them, based on the fact that his plumber wasn't able to tighten nuts, while a customer did it himself, just further tightening it. Conclusion. Owner J. clearly expressed it was customers fault: 1. not being at home even customer answered all phone calls. 2. provided wrong faucet, even if customer is able to tighten it. They gave no refund or apology even 1. poor job done (they never admit) 2. slow response. 3 no show appointments (they only showed 3rd one) 4. owner J. yelled and made personal comment on me, the customer. Owner J. also stated that he has a piece of mind because his company won't be ran over because customer signed whatever they wrote there upon payment. Honestly I didn't look. It is all my fault. Now I agree, because after all, I called them in the beginning. So will you call PlumbPro. Think twice. I strongly wouldn't recommend. read more

9-29-14 I had a father and son come out to look at my leaking toilet. Instead of replacing the wax ring, they went the extra mile and looked over for cracks in the base. Turns out there was a crack on the inside at the base. They were here at the beginning of the time slot. They did have to go back to the shop to get a new toilet. With the exception of going back to the shop, they were in and out with in an hour. I do highly recommend them and will use them again in the future. Keep up the great work friendly and tidy work. read more

I can't say enough good things about Plumb Pro. They installed whole house water filters for 2 homes we own in Charleston. There is always a pleasant voice on the phone when you call and someone always answers. Jim is so knowledgable and professional, you can tell immediately that he has been doing plumbing work for years. Recently we had a booster pump installed by Blitch Plumbing outside our home because Jay from Blitch said it couldn't be placed inside. Jim from Plumb Pro moved the pump inside for us and now we don't have to worry about keeping it protected from the cold and rain. I should have called Plumb Pro first but I didn't know they installed booster pumps. I highly recommend using them for anything plumbing related~ they are fantastic~ thank you Jim and Plumb Pro!! read more

I called Plumb Pro a few of hours after Hurricane Matthew moved up the coast and we realized our water main was broken. They answered right away and scheduled me for the first morning appointment the following day - a Sunday. They wanted to come Saturday evening but couldn't because of a countywide curfew post-storm. Two plumbers came on Sunday morning and they fixed the problem quickly and at about half the cost we anticipated. We will definitely call this company again! read more