I ended up filling out the paperwork myself, took me 10 minutes. Should have just done that in the…read morefirst place. Wasted more time chasing Gengras only to find out they never submitted the request for refund.

Great customer service. Impeccable attention to customer satisfaction. I made an appointment to…read morepickup a new vehicle and showed up a bit early and they were very accommodating and prepared for my arrival with the vehicle ready. Very little wait time. Special shout out to Christian & Jola. Keep up the good work!

Great service. Despite busy schedule, Chris explained they'd fit me in as soon as possible. Easy…read morecheck-in, including helping me to get a rental car. Call next morning to explain diagnosis and had vehicle repaired that same morning. Repair cost was reasonable. All of the staff I spoke to were friendly and helpful.

I called this company at 8 am after my van showed check engine light and ran rough as I drove from…read moreCentral Massachusetts to Annapolis Md. I was driving at night, got off exit at 2am and had to sleep in my van in 0 degree temperatures. Chris invited me to come to his shop and let me jump to the front of the line on his very busy day. I was in by 8:10 am. He got my van diagnosed, parts delivered and I was back on the road after lunchtime. I am so grateful to him to help me get back on the road. I am a dog/house sitter and I was expected in Annapolis that night. The homeowner had already left the country for a trip. Chris and his team were not only professional but generous in their efforts to help me. I was told where I could get lunch and I was able to sit in his waiting area for hours, have bathroom access and even had a fireplace turned on because I was cold. His office manager was so gracious and helpful to me. Thank you Chris and his team: wonderful people.

Recently purchased a new car and the team were fantastic! Nick in finance was able to meet my time…read moreand financial obligations, (I owe you a pint). Tayron was well informed and respectful of my purchase parameters And delivered closing the deal. Toby my client advisor was effective and able to locate a car that met my requirements. This is my second purchase and I will return, thank you team

I recently purchased a BMW X5 with the M Pro Kit and Shadowline Package from BMW of North Haven --…read morea car I've had my eye on for months. As soon as I saw it available, I knew I had to act fast. From start to finish, the entire experience exceeded my expectations, thanks to a few standout team members who truly made the difference. First, I want to recognize Elina, my first point of contact. Buying a new vehicle can be nerve-wracking -- especially when you're worried about being taken advantage of -- but Elina made me feel like I was talking to an old friend. She was kind, easy to chat with, and genuinely made me feel at ease. We even bonded over our love of dogs, which made the experience feel that much more personal and relaxed. She's the reason I felt confident enough to come in and test drive the car on my own, something I've never done before without my husband. Her warmth and professionalism are truly an asset to the team. When I arrived, Elina greeted me with a smile and introduced me to Kahled, after listening to the type of personality I'd feel most comfortable working with. Kahled was incredibly respectful, patient, and thorough. He walked me through the car's features, answered every question, and never once made me feel pressured. He gave me space to decide what was best for me -- which is so rare and refreshing in car buying these days. His professionalism and good manners truly stood out. Once I made the exciting decision to purchase the vehicle (after talking it over with my husband), I was introduced to Ben in finance. He was helpful not only with my loan but also with getting a refund on a warranty from my previous car. Ben was relaxed yet professional, and made me feel like I was chatting with a trusted friend at the kitchen table -- calm, easygoing, and informative during a big life purchase. Bonus points: we had a great conversation about dogs, which made everything even more enjoyable. Lastly, I want to thank Michele, my BMW Genius. I shared with her that I sometimes have trouble retaining technical information, and she was so kind and patient. She walked me through all the high-tech features of my new BMW in a way that was easy to understand, and never made me feel rushed. Her sweet and thorough approach made a huge difference. To the entire team at BMW of North Haven -- thank you. This wasn't just a car purchase, it was a genuinely enjoyable experience because of the people involved. You've earned a customer for life.

If I could give zero stars I would. A few months after buying a car from there my windshield had a…read moreleak. I brought it there to have it checked out. I was told it wasn't covered by he warranty which is fine. I could contact my insurance company right see if they would cover it. OK fair enough. The problem is that he refused to even look at it. He rudely told me the windshield needed to be replaced and wouldn't even look at it to see if it could just be sealed since it was a very minor leak. Once you buy from them they could care less. I will never bring it back there unless warranty covers repairs!

I am so happy that I found Land Rover in North Haven…read more After visiting Fairfield Land Rover, where I live, we almost decided not to buy one. It was a dismal experience. We then went to Mercedes, Infiniti, Porsche and BMW but the experience at Land Rover North Haven was the best. Gina was so sweet and prompted me to Bill, who provided me with immeasurable guidance. Ken was determined to help me, and fair in his pricing and negotiations. Most importantly, once we purchased the car, we were treated with excellent service. Bill took me through every aspect of the car, he is truly an expert. With the complex features on high end suvs, it's extremely important to be helped by patient and knowledgeable people who are not just interested in a quick sale. Since I live in Fairfield, they even offered to drive the new car to me! When you work withLand Rover North Haven, you are working with professionals. It's a well oiled machine! I love my new SUV and hope to buy another car from them soon.

Ok I absolutely do not understand all of the 1 star reviews but hey! Everyone has a different…read moreexperience! I have a Q5 TDI and have nothing but excellent service from Marc AND Michael at this dealership. They are friendly, remember my name, even though I am barely in there and get my service done RIGHT (unlike Greenwich but we won't go there) while honoring their service discounts. The service entrance maybe small but it does the trick, the techs do a great job, and the service wash comes out nicely. Pros: convenient location off 91, reasonable prices, prompt, friendly, and attentive service Cons: on the smaller side, dealership prices Overall I strongly recommend Wallingford and Fairfield dealerships to work with

We purchased a new Audi SQ5 in March 2026 and while the sales experience was wonderful up to the…read moredelivery of our vehicle, there was absolutely no follow up as to our experience with the car after that point in time. We have already had to service the car twice and would rate the service department poor. Most recently the car has had a safety recall for defective seat belts and we were told by Mark, our service representative , they cannot deal with the issue "for a few months". We asked if the car is safe to drive and were given a very evasive answer. To be told that you need to drive an expensive new car with defective seat belts "for a few months" is unacceptable with questionable legality. We have not been happy with our Audi Wallingford experience at all!

Called Vertucci about a wheel bearing price. Given a verbal price for around 650. Ended up getting…read morejammed for 950 out the door and there were electrical problems when I got the car home. Never trust this place again.

I went to Vertucci Automotive for the first time today & became a new satisfied customer! Had gone…read moreto the Audi dealer for an oil change, and was told my rear shocks on my Audi S5 needed to be replaced (after ~24k miles?). Quote was nearly $3,000. Joe and crew found only a very minor issue and resolved same day - for no charge! I'll be coming back for future repairs.

My recent experience at Executive Acura, particularly with Jon, was nothing short of exceptional. A…read moremonth ago, when we first stepped into the dealership, Jon warmly greeted us and offered his assistance, despite knowing we weren't immediately looking to buy. His genuine approach and willingness to help left a lasting impression on us. Returning today, our decision to purchase was influenced primarily by Jon's exemplary service during our initial visit. His knowledge of Acura's current offerings and future features was impressive, and he patiently addressed every question we had about the car we were interested in. Despite juggling multiple customers, Jon ensured we were attended to promptly, and our transaction was completed efficiently. Unlike experiences at other dealerships that often involve lengthy waits and back-and-forth negotiations, Jon's professionalism and dedication to customer satisfaction made our visit seamless and enjoyable. His ability to provide top-tier attention to each customer, even while busy, speaks volumes about his commitment to excellence. Today, with Jon's assistance, we purchased a 2024 Acura Integra for my husband, a decision we made swiftly and confidently. I am already looking forward to returning to Executive Acura to work with Jon again when it's time to trade in my current MDX. In addition to Jon's outstanding service, Executive Acura consistently delivers the best customer experience with its professional staff. I cannot recommend Jon and Executive Acura highly enough, and I will definitely be referring friends and family to Jon for their future car-buying needs. Thank you, Jon, for making our car-buying experience truly memorable! Josue was awesome as well!!! He helped with the finance process!

A year ago i manifested in getting a 2020 MDX. Wanted black but then months ago i test drove a used…read moredark grey one from a used car dealership in Watertown. Test drove and didn't like it. Waited months later and after my car accident i searched high and low. Spoke on the phone with sara the online rep over at Acura by Executive and set an appointment to come same day. I dealt with salesman Jonathan Escoto, and Austin. Who got me the best interest rate, and got me in the car i longed for within 2days! The service, professionalism and environment was beyond expected. I would buy my next vehicle from here. #AcuraIsFamily

I came here after a terrible experience at the similarly named Wallingford Auto Sales. At the other…read moreplace, I walked in with my husband several paces behind me and the other sales person looked past me and asked 'how can I help you, sir?' Totally ignored me. Needless to say we didn't buy from them. Then we went to Wallingford Auto Park instead, and we worked with Stephanie (I think that was her name!) and experienced no sexism at all. She was knowledgeable and awesome. But when a different person at the auto park was running my credit, he looked at me and asked, 'Do you *really* own your own business?' If I was a 45 year old man I doubt he would have felt the need to check. But I'm a young woman so I guess he thought it worth looking into whether or not I was being fully honest. So that annoyed me a lot. My age and gender shouldn't have to give that impression. When signing and doing warrantee stuff, the financial guy there was fantastic and patient. The person who ran my credit was not this guy in the side office, he was fabulous. All round good experience, and I think the sexism would be an easy fix by educating that one guy on what is appropriate.

Purchased a Durango 12 years ago AC never worked they did some stuff but never fixed it. just…read morepurchased a KIA 3 years ago burning oil the whole time, never saw it till I had it for 6 months. Just check the car very thoroughly cause they are not the best nor trustworthy. The mechanics are garbage by passing such things. My wife that purchased the 2 said she will never go back. I agree an from Wilcox Auto