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    Five Step Carpet Care

    5.0 (2 reviews)

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    5.0
    (1 review)
    Building Supplies
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    Flooring
    Responds in about 4 hrs
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    5 years ago

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    Oakhurst Carpet One Floor & Home - We have thousands of samples to choose from

    Oakhurst Carpet One Floor & Home

    (10 reviews)

    Carpet One, Oakhurst: 2024 May 16 to Jun 12 (4.25 of 5)…read more 1) May 16th: When we researched and found a local store that would bring the carpet samples to match our present carpet, we were thrilled. Kim at Carpet One, whom I originally spoke with was very friendly over the phone. That was - until I sent a text confirming the carpet layers appointment. It sounded like she wasn't aware that we had ordered the carpet from them. Communication problem. (4 of 5) See below for further details. 2) May 23rd: Josh drove from Madera with several different carpet samples. I thought he was pleasant at first then I received an email with all block letters - which sounded like he's shouting at me. (4 of 5) 3) Jun 12th: Carpet layers, Sergio & Carlos are from Fresno: They are absolute professionals. It took them exactly one hour from start to finish, including unloading their tools - through to completion of carpet installation and vacuuming. We were very impressed with their work. Sergio and Carlos are related - uncle and nephew respectively. Carlos mentioned that they're a family-run business, and has been in operation for over 26-years. (5 of 5) Overall: I was not informed that there would be three entities working on this one project. Perhaps if I had been given the contact information of the numerous people, I could have contacted them directly and not go through Kim at Carpet One. Their mode of operation seems confusing to me. It's a shame because the carpet layers were the most professional of the lot - and Carpet One could have gotten a review of 5 stars had they been more forthright. (4 of 5)

    Terrific customer service and reasonable prices. They replaced some laminate flooring that had been…read moredamaged by leaks and completed the job as promised, with beautiful results. Highly recommend.

    Five Step Carpet Care - carpeting - Updated July 2026

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