My first time with my new doggy! Tofu definitely was scared but the vets were so nice and caring that he was doing very well by the end of the appointment! We got the vaccines here and it was an easy system of just coming in and finishing within 5-10 mins. Great place for your best friend's checkups! read more

An update with surgery: We were hoping our little man wouldn't need surgery, but he ended up needing it and we can't thank the entire Five Star Family for how they took care of him! He had a hip procedure and the doctors and surgeons took such good care of him. Surgery was in and out, gave us detailed care instructions for taking him home, and fixed up our boy. He went from unable to walk, walking on 3 legs with a broken hip...to running and playing with his sister again!!! Thank you once again to Five Star...you really live up to your name and deserve all the 5 star reviews! read more

I have been going to this vet for years. Recently management, they deliberately gave my dog the wrong dosage.. so now he's in pain and he can't walk. Caution going here. read more

Everyone I interacted with was helpful. I also feel that the prices were reasonable. My dog had her second mastectomy- I had to change her vet when I moved to the Valley and am glad I decided to trust Five Star Vet. Their vet was great and when scheduling didn't workout at 5 star, I was able to schedule her surgery at the sister clinic with the same Vet. Their follow up was also great. A few things that could help reach a 5 star rating: when I picked up my dog post surgery, I had to grab her myself from the crate. I was nervous being that she had fresh stitches. When my follow up appt was scheduled, it didn't coincide with the timeline needed for the stitches to be removed. As a result, I had to do a post op visit twice. Lastly, they should make it a point to let their customers know that there is limited parking (2-3 spots in front) and the rest is street parking. This notice can help customers plan accordingly. read more

We have been taking our pets to Five Star Vet since Dr. Stern was there and the business is now run by wonderful and caring twin sister veterinarians. I will always appreciate the great care we received when our sweet senior cat passed away a few years ago. Even though it was a heartbreaking experience, they really made sure that we and our kitty were comfortable and they gave us all the time we needed to say goodbye. When our senior dog's health was going downhill, they gave us realistic advice on how to approach her health journey and I truly feel like their guidance allowed us more meaningful time with out pup before she passed. We still take our remaining pets to Five Star Vet and am so happy that we have entrusted them to care for our pets' health. read more

Mixed review. Dr park was great. Very knowledgeable and helpful. Other vet was eh. She wanted me to take my pet to a pet hospital (reviewed them as well and they were just plain greedy) but he didn't have to. She jumped to conclusions right away and made me think if they get commission from referrals. read more

First time here for our new mini golden doodle puppy. She needed her next round of vaccines for parvo. The veterinarian assistant was very knowledgeable of what she needed and provided us with what else she will need in the future. No appointments for the vaccine was necessary. Reasonable price. Glad to have a local vet just down the street from us! read more

I always recommend five star vet, the team there is so caring with our pets we have been coming here for years

This review is long overdue , but well deserved. I can truly say Dr. stern was the best doctor and will be missed. He was not only compasionate but honest as well and loved animals as much as we love our fur babies too. I was a bit skeptical in coming back, but Im the type of person that gives people the benefit of the doubt. I'm glad I did, because not only the staff was amazing. But Dr. Min went above and beyond to make sure my 3 fur babies were taken care of. Dr.Min went above and beyond with my maltipoo (Momiji) to make sure his surgery was a success and his healing process went smoothly. I wanna thank Dr. Min and her sister and staff. Thank you soooooo much and our Fur babies will remain a loyal patient of your's and will not go anywher else. I wish I could give Five Star Vet more than Five Star. I give them !00 stars **************** Thank you again! We love you guys! read more

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My cat, Blue eyes wellness appointment went smoothly, staff & doctor were amazing. I highly recommend them. My neighbor actually recommended to me and he loves them as well. Thank you for taking care of us!! read more

We have been taking our pets to Five Star Vet for about 5 years. They truly care about your pet and have reasonable pricing for the care they provide. I highly recommend Five Star Vet for your pets medical needs. read more

Dr. Stern has retired and now run by new management...and costs have gone up. Wasn't satisfied by care and attention given to my dog.

We take our 3 dogs here for their yearly medical checkups with Dr. Min. Recently our Maltipoo had to have surgery to remove a growth on his eye lid. Also we had them pull out some rotten teeth while he was knocked out. Surgery went very well and we are back after 2 weeks for a follow up. The doctors and staff are very friendly and caring. Thank you so much Dr. Min & 5 Star Veterinary Care. We definitely recommend them for your fur babies. read more

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Took my dog here after the San Fernando vet hospital did absolutely nothing and couldn't have been happier. They catered to my dogs special needs and interacted so well with her. They talked me through the price and helped with my budget. The lady at the counter was super nice and the one who helped with the medication was so thorough and professional. I'm so happy I found this place. Thank you guys for taking care of my dog so well! read more

Five Star Veterinary Center - Veterinarians Near Me - Sylmar, California

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Very friendly staff and fast service. My doggies are well taken care of . Decent prices for a neighborhood Vet.

This office used to be great. The previous Doctor would take care of my 3 dogs and had reasonable pricing. After the change in ownership; i would not recommend this office to anyone. They are all about money. I took my dog's in to be checked for ear infection and they just started adding up different charges; one of them being a strong steroid injection and the next being a sedative. When I questioned them about these two items the doctor's response was if you dont want it then we wont do it. I have a medical background so i am familiar with the meds and the procedures and its just upsetting how they run the office now. You should be able to trust the doctor with your dog but unfortunately i wont be able to do that in this office any more. read more

Both good and bad experiences have come from this Veterinary. For starters, I have been coming here for years to get all of my 4 dogs their vaccines. They have been great and we have never had a problem. Until my puppy was diagnosed with a CKD, Congenital Kindey Diesease. My dog Lily (1 year old) had been showing abnormal signs. She was skinny, would not eat a lot (sometimes she wouldn't eat at all), would throw up, consume a ton of water, vomit every now and then, would be depressed, would constantly get itchy bumps and lumps and always hurt her shoulders. The first time I explained all this to the doctor he gave me medicine for her itch that worked for two weeks and then stopped working. I took her back and after some tests, out of the blue they said "your dog has kidney failure. You have three options: take her to the hospital literally right now, put her to sleep, or take her home and wait for her to pass away." I was completely caught off guard. Nothing was sugar coated; everything was so subtle. The only thing I could do was ask "are there any other options?" and break down to tears in my car. The vet, Dr. Alexander Stern spoke to me over the phone. He said "I really think you should consider putting her to sleep. Trying to treat her illness is like a shot in the dark. It could cost you $5-10k dollars. She needs her kidneys flushed and even that cannot cure her." The nurse told me to go home and "process" everything and come back when I was ready. She took my payment and told me "we close tomorrow at 2pm, just to let you know." I thought.. they want me to put her to sleep tomorrow??? After hours of crying my eyes out, I did my research. I kept looking for positive things. I asked a friend's vet for a quick consultation based on the blood work. She recommended to go to a different vet, get an ultrasound, urinalysis, and blood work again. I went to a different vet (Thrive) and without giving them any explanation, they said they needed to do all the tests my friend's vet recommended. I approved and two days later they called me and told me to rush Lily to the ER to get an ultrasound. I went to Access Specialty Hospital where there is actually a Nephrologist (I did a ton of research). I actually already had Lily scheduled with him in late December (that was the earliest available). Ultimately, they said Lily's kidneys are abnormal but not life threatening. She will end up living a shorter lifespan but with treatment she can be with me a little longer. She has been taking special medication, prescription food, getting blood work, taking supplements, and over the past month, her blood work has improved so much and she has actually gained a little over a pound which is amazing. She eats normal and now she is super energetic and looks very happy. She has not hurt her shoulders since and she is no longer depressed. From the expenses with Five Star to the new Vet to the hospital ER visit along with her routine blood work and everything has cost me around $1,600 compared to $5-10k that Dr Alexander Stern had said. I am sooooo glad I did not take Five Star Vet's suggestion of putting her to sleep. I still wonder why they jumped so quickly into "put her to sleep" mode instead of offering me multiple alternatives. I am assuming they mainly treat people with low income and they automatically assumed I would not be interested in other alternatives or treatment because of the price? Or maybe he is not a good "long term" veterinarian. I don't know, they were very good with everything else with my other dogs. I am not rating this a "1" because of how they have been good to me in other situations. However, with Lily, I felt they didn't put effort and were like "either she is rushed to the hospital NOW or you put her down NOW." Of course, they gave me time to think about it but still. It was a stressful and hard situation. I will probably still come here for yearly vaccines but Lily has her own treatment plan elsewhere. I thank them for seeing all the signs and for the proper diagnosis for Lily. They were able to find the problem, they just didn't handle it the way I would have preferred. Where Lily would stay here with me. read more

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Great prices. Great customer service. Got a new kitten and got shots here. Recommend to coworkers.

My cat was attacked by another cat which resulted in a wound on her ear. A couple days later I realized it was infected and needed treatment. It's now New Year's Eve during a pandemic and I'm trying to find a vet that's open that's willing to see my cat. I was worried I'd have to wait until after the holiday for her to be seen. Five Star vet took her in last minute and saved the day for me. Their covid protocol is to stay in your car, they come outside and get your pet, the vet calls you and then they bring your pet back out to you. The staff was very friendly and very efficient. I arrived and they came out to my car within 5-10 minutes. Dr. Stern called me to discuss treatment options and actually took the time to really talk to me. There was no rushing me off the phone. Luckily my cat only needs some antibiotics. I'm just so thankful. I would have understood if they didn't see me today. I'm a new patient, on a short day due to the holiday, during a pandemic. But they took me cat. Also, their prices are very very reasonable. In the end, my bill was only $68. Anywhere else would have charged $100 easily. I've been to a few vets around the valley and this place is easily the best. I have two dogs and a cat so I'll definitely be back. read more

Five Star Veterinary Center - Pippi the cat. - Veterinarians Near Me - Sylmar, California

Took my dog for the first time for annual vaccinations and checkup, the vet was very attentive and took her time to address any concerns I had and understand my dog's medical history. I declined certain optional medications and I didn't think they were pushy at all. Will definitely be going here regularly as prices were also very affordable. read more

Friendly staff. I've been coming here for years. They get to know you and your pet and are very accommodating to your pet's needs.

Dr Stern It's been a few years actually more than a few years You treated my snoopy German and mix yes you had to put her down on a good Friday I so appreciated your care for her in the 15 years you treated her Being easter was yesterday whether being Christian or Orthodox Jewish you treated my dog with respect I so appreciate you read more

The staff is great and helpful. The veterinarians are kind and compassionate. They're super busy so you have to book an appointment. Highly recommend read more

Dr Seong Min is the absolute Best!! I am so happy that my sister recommended this place!! I had taken my dog to so many different doctors even some specialist but only Dr Min was able to cure my dog's skin issues!! I am so happy that we found her I will recommend everyone to go with her to take care of your pets!! read more

I have two Pitbulls an English and an American pitbull and they've always treated my boys with such love

I've been coming to Five Star since 2005. I drive from Burbank because the care and fairness I receive here makes it worth driving past 100 other vets. Dr Stern was amazing. I pray he's enjoying well deserved retirement. Jasmin (who has been there a while and is AMAZING), Dr Erin and the new team are continuing this great tradition. We recently had our 1 yr old German Shepherd spayed. While they prepared to perform this they pointed out a hernia that we knew existed since she was a pup. There was also a small growth on her shoulder. We discussed it and decided it would be prudent to perform the other procedures since she would be under sedation. Everything went perfect. Dr Erin texted me as soon as the biopsy came back clean with a congratulatory message . Truly appreciated! As pet lovers we always want a trusted provider. I will continue to make the extra drive for the "peace" of mind that comes from a trusted group of professionals like this. THANK YOU Five Star Vets! read more

It would seem wrong to give a place called Five Star Veterinary center any less than five stars, no? Doctor Stern was very kind and knowledgeable. He walked us through our options and all of his staff were very nice to us. We found the prices to be very affordable and they were transparent about pricing. Parking was also easy to find as there is a private lot. read more

Five Star Veterinary Center - Veterinarians Near Me - Sylmar, California

My best friend recommended this place. Very friendly staff. Both doctors took very good care of my husky for a dental procedure. They were very honest up front regarding exams and estimates for costs. After the procedure I received texts messages with my dogs condition and his status. I was able to pick him up after they monitored him and he was fully awake and alert which I appreciated. He had a dental procedure when he was adopted at another clinic not related to this one and as soon as he was done I was asked to pick him up which he was still droopy from the anesthesia. Very much appreciate this place for taking care of my love and doing a phenomenal job! Will be returning. read more

just now NEW Worst possible place to bring your pet . They really tested my patience here !!! I had to vaccinate all my puppies and they refused to vaccinate them. I've talked to the the receptionist originally weeks ago, to have both vaccines and deworming completed . They didn't have me for a dewormer scheduled in with my appointment . Now they want to charge me for an exam. Receptionists are rude and need to really need to get their priorities straight!!! Etsyia and another technician that I didn't get her name. DR minn if you truly care about your clients have the decency to come out or at least have your staff accommodate. I struggled to transport my pets inside when I first came in and finally after arguing with them they offered to take my dogs back in the car, Which I declined .. My other vet helps me get my babies inside the facility and back outside. Common courtesy which they don't have have at the five star vet location. Overall Don't come here , if you truly care about your pets , these people really want to fight you . read more

Great Vet. Friendly staff. Parking in the back if you can't find any in front. Friendly prices. They take care of your pets, and for us having a frenchie and English bulldog (sensitive breeds), I always trust 5 star vet!!! read more

Hours are incorrect. I've called a few times before 6pm but their voice message states that they close at 5pm. read more

Brought my kitten here to get spayed & had a great experience. The two Ladies in the front (Itzia & Natalie) were super sweet & informative. They happily answered all 48184 questions that I threw at them & reassured me that my kitten would be fine. I got the chance to see Dr. Erin & she was such a sweet person as well! I left knowing my kitten was in good hands. read more

Dr Stern took care of my dogs for several years. He was honest and straight forward. Never tried to overcharge me or propose anything just to get the billing. Her staff was always cordial and professional. He just retired and sold his practice. I wish you the best and I expect the new ownership to be as good and professional. read more

I recently needed to take my dog koda to five star due to his skin allergies flare up...The staff here was very accommodating and sweet. They answered all of my questions and were very supportive of my decisions when it came to my dog. Thankful to have found this awesome vet!!! read more

After hearing great things about Dr. Stern and Five Star Vet, I decided to check them out. So glad I did! I couldn't be happier with how well my cat's visit to Dr. Stern went. We arrived about 15 minutes before the office opened for a walk in visit. There were a few people ahead of us but the wait was not that long. The staff is very friendly and did a great job of getting everyone checked in and settled. Dr. Stern is very, very kind and gentle. His demeanor is calming and you can tell he's extremely knowledgeable and caring for his patients. He gave my Ellie a good exam and was thorough in making sure all of my questions were answered before letting us go. The office is clean, and the prices are very reasonable. Definitely check out Five Star Vet if you are looking for a new vet! read more

Falling stars.. not a 5 star vet.. if I'm paying a certain amount for a check up on my puppy I want the Vet to be professional.. and not sale me medication my pup doesn't need If I wanted a clown I'll go to the circus .. as for THEE staff the cute girl you get 5 stars... for the rude one behind the computer are you suddenly a vet stick to appointment scheduling oh wait you cant even schedule appointments.. correctly horrible service... quickly to sell me a check up on my pup.. when my pup is not showing any sings of being sick.. stick to pushing them keys on the keyboard .. smh read more

The Dr. and staff genuinely care about your pet. They are very patient, attentive, and knowledgeable. This is the best vet clinic that I have ever been to. The prices are reasonable as well. read more

Five Star Veterinary Center is such a GREAT discovery! We're from Sylmar and didn't know about this vet 'til our friend told us about the cats she adopted who got treated by Dr. Stern. Our Frenchie has been having little sores between his toes and we have been bringing him back and forth to another clinic but I wasn't satisfied with the care he's received (because they just kept giving him antibiotics which never worked, among other issues). On our first visit (12/18/17), Dr. Stern easily figured out what was the cause and gave him anti-allergy medicine. He immediately informed me that it wasn't an infection and that I needed to stop giving our dog the expensive antibiotics his previous doctor prescribed him. The anti-allergy medicine IMMEDIATELY resolved Buster's paw problems and from then on, we knew Dr. Stern is perfect for Buster. He also saw that Buster has Keratitis which was left unnoticed by Buster's previous vet! Thank god for Dr. Stern! He is very patient, very honest, and you could tell that he ADORES animals. Not only that, he's a GREAT doctor. Also, the staff are amazing. Veronica, Yoli, and Heidi are super accommodating and are just so warm towards all of us who come in for an appointment. The prices are also super affordable! They offer vaccination and their other services are super affordable too! :) read more

Five Star Veterinary Center - They have pet food! - Veterinarians Near Me - Sylmar, California

Suitable for routine vaccinations etc. They don't do much more than that. No surgeries of any kind. I don't think the doctor even comes in any more, the lead technician just handles everything now. Like most veterinarians they don't do well on anything complex that requires diagnostic skills. Exception is orthopedics as the doctor is a specialist, but they are no longer doing any of that work either. The young lady at the front desk is polite enough but they really don't care much about customer service or satisfaction. Oh the only good thing is they are not part of the VCA system and that means their prices are much lower. read more

Took my dog in because he was limping I said I don't know what's wrong with him the doctor suggested an X-ray because she was extremely worried X-ray was fine just too keep an eye on him and give him medicine did that and the next morning he wasn't limping no more canceled my appointment because he was doing fine and if he wasn't doing fine then I was going to send him back in right away the next day the call me saying my dog needs surgery yes that he needs surgery but when I went he was perfectly ok with X-rays but the manager insisted he needs his surgery I said ok but when I went in he was fine she was extremely rude and unprofessional for manager to just hang up on me after I simply said it's a lot of money I don't think I have that I under you are doing your job but she insisted he needed surgery and that he had to get evaluated before he needed surgery so to me that meant he still needed to be seen if he actually needed surgery but my dog is fine and walking on all 4's I don't know if she hung up because I simply told her why couldn't she tell me what my dog has and she couldn't because he still needed to get evaluated $500 to be evaluated when that day they found nothing wrong with my dog. If you have to come just be prepared to drop a lot of cash because that's all they're worried about not your pets read more