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Five Points Liquor & Wine

4.5 (2 reviews)
Closed • 10:00 am - 9:00 pm

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10 months ago

Professional, friendly and helpful. The two young ladies working the afternoon I shopped there were exceptional.

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4 years ago

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Total Wine & More

Total Wine & More

(31 reviews)

My husband and I visit Total Wine and More in Pensacola to pick up alcohol for our daughters…read morewedding. We had some questions and were directed to STEPHANIE who was absolutely amazing at helping us with our wine and liquor selections as well as how much would be needed per the number of guest in our price range. GRANT helped is check out and even though it was ALOT he made the transaction very smooth and fast. STEPHANIE even helped is load everything into our car. If you have a wedding or event coming up please make an appointment (we did not know that was a thing) and let the excellent staff at Total Wine and more help you with your selections.

One of the worst retail service experiences I've had in a long time…read more Total Wine clearly prides itself on having endless shelves, but apparently not enough staff who care to help customers. I stood on the sales floor for **a full ten minutes**--not browsing, not wandering--clearly waiting for assistance. Multiple employees walked right past me, made eye contact, and still didn't bother to ask if I needed help. This wasn't a busy rush. This wasn't understaffed chaos. This was pure indifference. When you're selling products that customers often *need guidance on*, ignoring them is unacceptable. The attitude here felt like: *figure it out yourself or don't bother us.* If I wanted to be treated like an inconvenience, I'd shop online--at least then I wouldn't be actively ignored in person. For a store that markets itself as knowledgeable and customer-focused, the service was shockingly poor. Ten minutes of standing there with no acknowledgment is not just bad service--it's disrespectful. I won't be wasting my time here again when there are plenty of places that actually value their customers.

Five Points Liquor & Wine - beer_and_wine - Updated May 2026

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