My husband and I visit Total Wine and More in Pensacola to pick up alcohol for our daughters…read morewedding. We had some questions and were directed to STEPHANIE who was absolutely amazing at helping us with our wine and liquor selections as well as how much would be needed per the number of guest in our price range. GRANT helped is check out and even though it was ALOT he made the transaction very smooth and fast. STEPHANIE even helped is load everything into our car. If you have a wedding or event coming up please make an appointment (we did not know that was a thing) and let the excellent staff at Total Wine and more help you with your selections.

One of the worst retail service experiences I've had in a long time…read more Total Wine clearly prides itself on having endless shelves, but apparently not enough staff who care to help customers. I stood on the sales floor for **a full ten minutes**--not browsing, not wandering--clearly waiting for assistance. Multiple employees walked right past me, made eye contact, and still didn't bother to ask if I needed help. This wasn't a busy rush. This wasn't understaffed chaos. This was pure indifference. When you're selling products that customers often *need guidance on*, ignoring them is unacceptable. The attitude here felt like: *figure it out yourself or don't bother us.* If I wanted to be treated like an inconvenience, I'd shop online--at least then I wouldn't be actively ignored in person. For a store that markets itself as knowledgeable and customer-focused, the service was shockingly poor. Ten minutes of standing there with no acknowledgment is not just bad service--it's disrespectful. I won't be wasting my time here again when there are plenty of places that actually value their customers.

Although we live in Fairhope, my husband and I purchase almost all our wines and liquors at this…read morelocation. Our auto dealership and maintenance is in Pensacola, so we are sure to stock our beverages when we are already making a trip to the area. The options are vast, the stock is plentiful, and if they don't have it, most likely they can get it for you or tell you where to located it. Customer service is top notch and very friendly. Parking is plentiful. Although it is a safe area, if going after dark, park in the front area where it is lit well. All the best!

It's very hard to find the Jefferson Ocean!…read more HUBBY'S FAVE. Plus they carry the regular Jefferson's and have had it on sale for a long time now for under $40 bucks a bottle! YA! WEE! Highly Recommend!

Great wine and great service. I would suggest this wine shop over any in town. They have a great…read moreknowledgeable staff and have a wonderful wine tasting on Wednesday evening from 5 until 7. I have visited all wine tastings in town and this is the best. The cost is $10 and a person can get $5 back on anything in the store. My only hope is when the wine bar opens next door I will be able to attend the wine tasting and find a place to park. I understand the menu will be the same as the wine bar downtown with the addition of a pizza oven. I hope that I can find a place to park.

From the owner: Locally owned and operated wine shop in East Hill, Pensacola. Stop in for all of your wine needs!…read moreOur staff is knowledgeable, friendly, and ready to help you find the vintage that's just right for any occasion. Join us weekly on Wednesdays from 5-7 pm for our wine tasting. Taste 10 wines from around the world for $10 and enjoy a $5 store credit on purchases from the lineup.

Great prices, super service. Was just passing through on way to beach and we filled our cooler full…read morefor a reasonable price!

Staff are always helpful, excellent selection of rum, vodka, and wine. Some pretty good French…read morewhites.

Absolutely love this place! The layout makes it very easy to find things , Workers are amazing/…read morehelpful and there's a HUGE variety of options! New favorite spot for sure!

Fantastic selection. Friendly staff. The wall of whiskey is amazing and local-ish beer selections…read morewere great.

Update, I went back to Richey's the other day…read more The sign was gone, the mean lady wasn't there, everyone was very nice and the bourbon selection was great. Cheers!

Hey guys glass bottles in a crappy paper bag- and what do…read moreyou get? socks full of booze glass in the driveway, and fear or flat tires because there is now glass in my driveway... Tell new employees that two heavy glass bottle means disaster and a pissed off customer. Didn't help that she said "Sorry nothing I can do... " with a genuine lack of empathy. I shopped here for years. Walmart liquor starting to look better and better

Fairly nice selection of bourbons and decent wines. There are two restaurants internal to the shop…read more We have really enjoyed Craft Bar and still need to visit the the other. Definitely worth a stop if you're looking for some great beverages or a bite to eat.

This isn't my first time in but I had to recognize them for being so much above the other liquor…read morestores I have been to in this area. The layout of the store is almost perfect. Very easy to navigate and find what you need without asking for help. Great selection of med to higher end wines and other specialty items. Service is great also. I would love if they opened up a shop closer to me near Navarre. The Destin location is also amazing..

Wonderful experience wine tasting! $10 for 10 wine samples every Friday from 5-7pm. The sommeliers…read morewere great and gave us plenty of information about each wine. The outdoor area to taste in is very cute and feels less like a "stuffy" wine tasting and much more of a hanging out in a friend's (really nice) backyard. Great way to spend a Friday evening! Plus they have free bread :).

Great knowledgeable staff. The help I received was so knowledgeable that I found out he was going…read moreto teach a wine course for the University of West Florida. I enquired about the course and he said that they would taste wine in class and discuss the differences in varietals. The class has to pay for the wine, but it is offered at cost. Distributors would help with the cost.

This was my second time here. I hadn't been here since they opened. Was very dissapointed in the…read morefood the first time I was here since the food in my opinion is not authentically German. It wasn't bad, just nothing special. I had the curry wurst the first time I was here, which was nothing like the Curry Wurst in Berlin. Tasted like an American interpretation. This time I had the buffalo wings, which were decent, definitely better than the curry wurst. My mom had the Jaeger Schnitzel, which came with potatoes, she also ordered a side of red cabbage. Jaeger Schnitzel was ok, potatoes were fine. I did like the red cabbage, but it is vinegary, which is the way I prefer it. I noticed other reviewers mentioned this as well. I had the apple strudel. It looked like the ice cream was plated over a week ago, I don't know how to better explain it. The whipped cream was frozen in the center. The strudel was good, but you could tell it had been made a while ago and they had reheated it. It did not come with berries and powdered sugar like it showed on in other pictures on-line. The only staff that seemed to enjoy working there were the young new trainees, you could tell the rest of the staff didn't really want to be there. Decent ambience to get a draft German beer, but there are better places to get dinner on S. Palafox.

We visited the Bavarian menu and enjoyed the sausage sampler, very yummy! Really enjoyed the gravy!…read more Then later we tried the Italian side of the menu! Also delicious! We enjoyed the Sophia Loren Pizza! Decent list German beer, and a nice list of wines.