Haven't had five guys in a few years and I remember why. Super soggy bun that fell apart as soon as you ate it. It's also gotten out of control in pricing. $17 for a small burger, fries, and drink. Very disappointed in the low quality of it all. read more

When we are craving a good, juicy burger, we go to Five Guys on Cerrillos. We all have different toppings on our burgers and the cooks always get it right! The Cajun fries are a must and they give you an ample amount, perfect to share. Staff is friendly and the restaurant is clean. read more

OVERALL My Jeep made the mistake of driving by this Five Guys in Santa Fe, NM, but it ended up being a good choice for lunch aside from the slightly longer than anticipated wait for takeout and the pricing. RATING BREAKDOWN Food: 4 | Service: 4.5 | Ambiance: 4 | Price: 4 PARKING Free. Tight spots in a shared plaza lot. LOCATION/AMBIANCE The usual set-up. The counter for pickup orders is the right when you walk in. The restrooms were gender neutral plus we needed a code to use them. There were ample tables and chairs scattered. THE GRUB We always opt for the little cheeseburgers ($8.89 each) which is just a bit smaller than a quarter-pounder. The patties are thick and juicy and usually cooked medium well unless you specifically ask otherwise. They offer my favorites fixings: mayo, lettuce, jalapeno peppers, green peppers, grilled onions, and grilled mushrooms. My daughters and I also enjoy their hand-cut fries. We shared a large ($7.59) and good thing because the young lady who packed our bag filled our cup and then dumped a scoop more into our bag! I love it when they do that... Don't forget to help yourself to some free peanuts while you wait! LITTLE YELPER'S CLUB They do have kid's meal options. My kids are getting out of that phase, though. SERVICE Friendly. A bit slower than I expected (according to my app) in getting our order out. MY FAVORITE PART... All the fixings I can put on my cheeseburger! NOT SO FAVORITE PART... Just a bit slow in getting orders out on President's Day 2024. TIP Order online or via the Five Guys app. read more

Five Guys - February 19th 2024 - Burgers Near Me - Santa Fe, New Mexico

$44 for 2 cheeseburgers, fry and milkshake???? Waited 20 minutes for my order and then was told they couldn't find the ticket? Took 15 minutes for them to make it. In my opinion the whole crew was unprofessional. Needless to say, I won't be back. Whoops I just said it. read more

The order was set up for delivery and when I checked out it was for pickup. I called the store and they couldn't do anything to fix it. Don't know how the food is. Very inconvenient. read more

Great quick burger place on the south side of town. There is plenty of seating and they always give you so many fries no matter what size you get! Staff was friendly and helpful. read more

Super dirty, people were sliding on the floor, our order was wrong and they didn't offer to correct it, and the staff were hugging and kissing each other during business hours. read more

I'm not sure why this place has such a low rating. I enjoyed a very good burger and I found the service to be pleasant and courteous. After a disappointing experience checking out a potential new vehicle I was headed back home when I saw this place. I hadn't eaten at a Five Guys since leaving Florida- a year ago, ...and so I had to pull in! I ordered my favorite - the Bacon Cheeseburger and when the employee asked "single paddy or double?", I paused for only a second and said "double, and all the way" (go bold, or go home, right?, ha!). To drink, I ordered their cherry Dr Pepper. It did take a while to receive my meal because it was noon time and several people came in who had called in earlier. Also, there were 4 people ahead of me. Eventually my number was called, I received my bagged burger from a friendly employee who wished me a good day, and I was off to the parking lot (no dine in) and to my vehicle where I thoroughly enjoyed my meal. It was as good as I remembered it. It wasn't such a wasted day after all. I'm going with 4 Satisfied Stars, Check them out! read more

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I hate this bc I love 5 Guys...but this location is below par! Staff are nice and friendly. I've been 2-3 times and today was my last try! All 3 visits the store was dirty! 1 of 3 visits the burger was good. Today I got a burnt burger with two burnt buns and two large slices of hard as a rock tomato! Fries were not fully cooked a bit chewy but also covered in 4x the salt needed. Didn't even buy a drink bc the last two times it was out of ice and full of syrup with little carbonation! read more

I got sick eating here. I've gotten sick eating at several Five Guys. Im not sure what it is about them. Maybe their meat or seasonings. But they're also way overpriced. It's a NO from me. And that any FG location. read more

Excellent burger and fries today at lunch. Service was quick and friendly service. Would definitely go back

consistently excellent, both locally and nationally. i like all butgers, and i love five guys' for a solid, well-cooked patty, generous portion of fries, fun, futuristic soda-fountains, and consistent standards of cleanliness and courtesy from staff. i especially love that workers are able to have a tip jar at the counter--please remember to use it! read more

Most five guys are usually pretty good, but there's something about this location. Everything is just kind of mediocre. Food is usually lukewarm, aside from the fries. It's pretty damn expensive for a burger joint. We paid seven dollars for a large fry and it was basically the size of a small fry from any other place. My girlfriend's burger had a hair in it. read more

Five Guys - $7 Large fry? - Burgers Near Me - Santa Fe, New Mexico

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Had never been to a Five guys and was really anticipating going....it was a bad burger & burnt fries. No ketchup in the manual machine...the ketchup packets were all stuck together (sticky). There was only one bathroom and a man that was standing just outside the door of the restaurant came in and stayed for over 20 minutes. (Code was needed to get in) Really bad customer service. Will not be back to another 5 guys. This is my first time to leave a review for a restaurant. I just couldn't believe this. $50 for a truly awful experience. read more

Tried this place for the first (and last) time today with a friend. It was probably the worst hamburger either of us ever had! And incredibly expensive, considering the quality and quantity! Any fast-food drive thru is much better! I predict this place will be gone by the end of it's present lease. Don't waste your money! read more

After one week in business, Santa Fe's newest burger franchise is ably holding down the Northwest corner of the central Zafarano shopping center. Today I stopped by for lunch, and was greeted by the same familiar sights and sounds of Five Guys locations from California to New York. The dominant colors of red, white, and black are ever-present. I get the feeling that the managers may have been overzealous hiring people ahead of the grand opening, as there were A LOT of employees running around. I wonder if that'll be the same a month from now. The employees were generally helpful and conscientious. An older staff member approached me at one point and asked if I had any trash she could throw away for me. Never experienced this before; I handed her my greasy, crumpled-up napkins. Afterwards, I realized she might have been encouraging me to leave and free up space for new customers. Sorry, I stayed as long as I wanted. I went a little overboard with my sandwhich, ordering two patties with cheese and bacon, plus a whole slew of other toppings. Since the add-ons are free here, get as much as you want. I also opted for an order of french fries. The food was good. Five Guys bleeds consistency. While mine wasn't the best burger I've ever had from them, it was awesome being able to eat it on my lunch break. Odds are, I'll be back. read more

Five Guys - Vegetarians need not apply - Burgers Near Me - Santa Fe, New Mexico

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I love their burgers! The fries are a guilty pleasure but the burgers are outstanding. They remind me of burgers from a charbroil place in my hometown back in the 70s. read more

What this place lacks in ambience, they make up in their burgers/shakes/fries--which is why you go here anyway. The crew is friendly and anxious to please. We always feel satisfied with our experiences at 5 Guys. read more

Traveling to Pecos & stopped to get something quick. Two tiny burgers, two drinks & one order of fries later....$26. The drink machine had no ice & was spitting only carbonation. Had to try another drink machine which was a bit off on the proportion of soda to water. Not a burger place with distinct #1 or 2 etc...you customize your burger. Fries are made on the spot but very very salty! Burger was decent but not outstanding for a gourmet burger. Interesting tid bit, not a soul in this place but next door at Panda Express the line was out the door. OK I can say I tried Five guys. read more

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This was my first time having. Five Guys burger, and I have to say it was delicious! This location is also very friendly and very helpful. I will definitely be having a Five Guys burger again! Also, I have to say they're better than Lottaburger, more expensive but better and worth it! read more

I really like the burgers even though they are extremely expensive. My biggest issue is this location is NEVER clean. The tables are dirty, the floors are worse. The most disgusting thing is the ketchup. Every time I visit (3 different times) The packets have burst and then stick together. When you try to get ketchup, they are stuck together and gooey. I mentioned the problem, then watched the girl pull them apart and put them back in the bin. Wow. Avoid the ketchup. read more

I'm a Five Guys fan. I've eaten at my fair share of locations, from California to New England. They vary in quality of customer service and food. But this Santa Fe location, though its employees are cheerful and polite, produces truly subpar food. I visited two years ago and then today, and both times the patties on my burger were lukewarm, the "grilled" onions hard to chew through, and the fries cooked improperly (the oil isn't hot enough, I think), tasting gummy and oil-logged rather than crispy on the outside and creamy in the middle. For $13.30 with tax, I expect a more satisfying lunch. I threw out 95% of the fries and found the burger off-putting. read more

Ordered a cheese burger, two orders of fries, a bottle of coke and a shake through uber eats, payed $5 for delivery fee, $5 service fee, tipped the girl $10 so the order came out to $50 to find out the coke wasn't in the bag !!, called the place and they said I would have to come pick it up or call uber eats to get a refund... a refund ? I just payed $20 just to get the food to my kids because I can't leave the house and your talking about a refund I DONT NEED A REFUND HOW HARD IS IT TO PLACE A BOTTLE OF COKE IN A BAG, def the last time I would even think about this place read more

Five Guys - Receipt - Burgers Near Me - Santa Fe, New Mexico

Hamburgers or cheese burgers are good but hard to eat when 2# cheeseburgers fries, and drinks with a tip is $44.00...... never ever again.

Our food was served hot. One of our burgers missed the topping we asked for. Service was quick. Ambience was casual and comfortable.

Food is overpriced. $40 for 2 adults and 1 kid. Bread was hard, and burger until tasty. I don't think they were prepared for the amount of people eating. Quantity was king over quality. I'd take a Lotaburger over 5 guys any day. Albuquerque 5 Guys better tasting. read more

Five Guys - Cooked to your request. - Burgers Near Me - Santa Fe, New Mexico

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Recently ate here after they increased the prices, problem was they were ringing up the higher price but hadn't changed the menu board on one item. When I asked about it the manager said I got them. But if I wanted the milkshake it was the higher price, take it or leave it. I took it but I'll never go back to this location again. read more

I ordered curbside pickup I've been sitting in my car for 45 minutes and still have not received my food. I have called to let them know that I'm sitting outside looking directly at them and they keep saying, "we're waiting on your fries." This is ridiculous especially when you've already paid and have given a tip!! Never coming back here for a $12 burger! read more

We had a top rate experience! Food was hot and fresh, staff friendly and helpful, dining room and restroom clean.

I've eaten at quite a few Five Guys locations around the country and this one is by far the worst. From fries not being completely cooked to lukewarm burgers, this place is simply not worth it. read more

They really have good quality food but to pay $17 for a hamburger fries and a drink is outrageous which is why this review is getting a two star out of five. Additionally they could at least say it's a pleasure to have helped you like Chick-fil-A does I mean for $17 for a meal that should be required. read more

I have been to this 5 Guys restaurant probably about a dozen times. The staff is always really friendly, the place is really clean, and the burgers are awesome!! I would highly recommend this place. read more

Five Guys - Burgers Near Me - Santa Fe, New Mexico

These guys were super sweet and the customer service was excellent. The burgers were big and meaty! I bought one shake and the manager was super generous and gave my daughter one on the house!!! These guys had a smile on their face and their energy was super upbeat! Thank you!!!! read more

Fast friendly service from the courteous clerk. Burger was cooked to order and tasted good but was dripping ketchup and mustard; usually not a bad thing but the restroom requires a code to get in, and even with napkin cleaned hands, the buttons were sticky. Washed hands, but then had to use phone to get a refill... with sticky fingers. Only two refills were allowed. I enjoyed my last burger at this place. McDonalds - Im back! read more

I've been irregular at this location on Zafarano today was very horrible called to place an order after work they put me on hold for 15 minutes I walk into the building ask for a manager hoping that you would understand my frustration after his guy answered the phone put the phone down on the counter and began to take 6 or 7 orders while letting you listen to it thought he would give me maybe a complimentary Coke while I had to wait for my order or maybe cut me my shake but pretty much just said they were short-handed and did he want to take my order if not I could leave do not go to this place if you are in a rush also forget calling to make an order over the phone also manager who was totally rude employee who left me on hold did not once apologize, not even worth giving them a one-star rating read more

I'm a native of Northern VA and I've been eating Five Guys for 30 years. Growing up it was a legitimate treat and always worth the wait. My experience at this specific location was disappointingly underwhelming. Beyond the fact that we waited over an hour only to receive three bags of ice cold food. The order was missing a burger and one of them was prepared wrong. Also the quality of food here is just...really not great. The buns seem stale, the burgers are like hockey pucks and the fries are always soggy. What's going on at this location to cause so many inconsistencies? read more

Ordered online and showed up at least 10 minutes after confirmation email said order would be ready. Was still NOT ready. Had to wait an additional 15 minutes in store for order to be ready. 40 minutes total time to get an order of one burger and fries. Pretty absurd especially considering it was 12$. read more

I used to be a big fan of 5 Guys but their quality has significantly declined as they've expanded. Their burgers are over-cooked, and over-priced. They should also try cleaning the tables every once in a while as everything was and felt dirty. Do Not Recommend. read more

Needs help, 2 adults , 1 pm, Friday, really slow service, fries over cooked and semi burnt, clearly using old oil, 2 coke/soda machines, one completely out, dispensed no soda, 2 nd one half out, brought it to an employees attention, no action. Clearly less employees on duty than other 5 guys I have been to. No one has the job to ensure the soda machine is working at lunch time? The manager didn't know? Would never come back to this store. Worst five guys ever. And as you know it isn't cheap. read more

Had a burger (all the way) It was awesome. Best burger I have had in a long time. And the service was great as well.