Shittiest five guys of the franchise around the world. A real disappointment up to the way they organised it. They refused to open more than 2 counters even when the waiting line is crawling back outside.
After waiting 10mn to place an order you discover the specialty price for Paris : 18€ for a bacon-cheese with fries and drinks, sayyy what now? When did five guys became a gourmet burger restaurant? You gotta let us know that!
No peanuts in line, the girl shouting the order is weak as a ten year old and barely says any number correctly with a strong horrible accent making her impossible to get heard. Nice team placement you said? Without any smile from any person working there I finally got my order, and went to try the famous drink fountain, only 2 for the whole restaurant so I'm waiting, again, and then no ice, no choice, no additional flavour, all that fuss for regular coke, seriously? Picking up the ketchup and I'm outta here since it's packed inside, well...no ketchup nor mayo available...
I sit outside and start my burger, but it tastes weird, I'm not feeling the BBQ sauce, the onions or anything I ordered, not even the bacon in a bacon cheeseburger??? Well, there were nothing inside except cheese and tomatoes.
At this point I reached maximum enthusiasm, stormed back inside and got an explanation by the manager. "Oh you want to me to redo the burger?" "Fine, wait 2mn" "here you go, bye sir"
Wow that's guaranteed customer satisfaction.
Avoid that place, especially if you are a five guys fan like I am.
I'm sure I was the unlucky one in many customer but the way they handle everything and the global mood and atmosphere made me sick to see a five guys like that. read more