This place is a joke! My daughter and her friend went here today. The person working the register received $25 from my daughter and punched in $20. And told my daughter she only gave them a$20. I sent my daughter in with $25. My daughter did not know enough to request a manager and left the restaurant upset. SHAME on this worker for scamming children!! I will NEVER give business to this scummy place again. Shame on you!! Manager, please have a talk with your employees about honesty and scamming children. I can only imagine how many others this happens to. I DO NOT RECOMMEND. Update-after having a full on conversation with my daughter about this, the manager suggested taking tips out of the jar to resolve this, but my daughter felt bad taking tips from the rest of the employees, so she did not accept. She also noted, she was never offered a receipt and thought maybe the computer system was down and that's why they were only accepting cash. She paid attention to other customers and noticed another girl working the register and giving customers receipts. I am convinced you have a thief working for you. 12/1- update- manager contacted me relegating this matter and handled the situation. We are pleased with the outcome. We appreciate you taking this seriously. We've updated our review to reflect this. read more

Fantastic burgers. Fresh beef that is not overcooked, unless you ask for it that way. A myriad of topping options. The fries are great. They come in huge portions. Complementary roasted peanuts to nibble on while waiting for your cooked to order burger. read more

Are you all out of business yet? Nearly $20 for a cheese burger and fries and it's not even organic and seed oil free? Lmaoooooo

Very disappointed. My total came up to $35.06. I gave the cashier $40. She TRIES to send me away with $4.04. I had to say excuse me, you owe me $4.94. She tells me she doesn't have the proper change to give me as if I'm just suppose to be ok taking the loss. Sure it's ONLY 94 cents HOWEVER, you NEVER put the loss on the customer. If anything she should have given me ANOTHER dollar and the COMPANY took a loss of 4 cents. But to think it's ok to NOT give me my proper change is RIDICULOUS. I even suggested she take my 94 cents from their huge tip jar that they had sitting on the counter. This was handled very unprofessional. And I left ONLY with $4. I will NOT be returning to FIVE GUYS! This is why people are rude and disrespectful when they go into fast food restaurants because the customers seem to always get the short end of the stick. This was NOT ok. Five Guys, supply your stores with CHANGE. read more

Five Guys - Never got my 94 cents. - Burgers Near Me - Miami, Florida

Good burgers, fast service! A classic Five Guys location at Midtown - paid street and garage parking available nearby, nestled among more shops and stores. Indoor and outdoor seating options. read more

This location was genuinely one of the nastiest establishments I've ever been to in my life. First thing you see when you walk in -- Every single table is dirty, floors were disgusting, the smell was horrible, even the employees had really dirty uniforms on. I watched people wearing gloves used to touch our food touch everything else (even after touching raw meat). On top of all that, service was very very slow for having about 6-8 people working and it not being busy. It looked like the manager was taking orders while everyone else did close to nothing. I was genuinely taken back by the lack of care from these people. I threw my food away immediately. Super disappointing considering Five Guys is supposed to be one of the top burger chains in the US. It feels like nobody is even running it. Do not waste your time or money here read more

See all

I came here yesterday to get lunch for Larry S. on our way to work and I was impressed! First, they have a napkin dispenser located outside so you don't have to touch their door handle. Upon entering, there is tape on the floor to indicate appropriate social distance, although it wasn't necessary as there were few other customers. The woman behind the counter was friendly despite the mask! I ordered Larry a cheeseburger with LTO, ketchup and mayo on the side. The food was ready quickly - almost too quickly as I was enjoying the classic rock on their sound system! Larry dug in while I drove off. He said the food was excellent. I don't eat meat, so I cannot comment on the quality of the food, but the price was right and the service was great! read more

The service was terrible and poor. The soft drink machine was almost empty of options, they made me buy bottles of Coke Zero at an expensive price. When I ask for the peanuts they look at me like and do not even answer and roll their eyes. If I was a corporate employee of Five Guys I would consider firing all management at this establishment and starting all over. I love five guys but going to this place was my worst experience ever. read more

Crazy but for me after 7 years US five guys is one of the most delicious and well made hamburger place in US. Always a pleasure to bite their burgers. It's a chain, so don't understand all the bad reviews I saw here. I was checking all the prep timeline... they made my burger from scratch and all the toppings were added with no mistake. Burger was soooooo tasty and delicious, u can't stop biting it.. and the fresh fries .. OMG . Employees were so nice, gave me a warm welcome and were smiling and positive all the time... I was also looking for the kind of customers inside: the place was almost packed... on a Saturday afternoon, families, couples , few kids... I mean.. a place where everyone goes for a really good burger... for the food quality, for the prep, for the welcoming , for the cleaning and for the people were there, considering it's a fast food ..it's a 5 stars. Way Much better than mostly of the competitors out there. Keep going like this Fve Guys read more

Five Guys - the interior of a fast food restaurant - Burgers Near Me - Miami, Florida

Best burgers in Florida. I love grilled jalapeños. Staff friendly and fast for a quality burger.

I have only done delivery and never been to the physical space. This rating is based only on the comparative delivery quality of their burgers n fries. In other reviews, I'm unambiguous that there are very few good burger spots in Miami. (Local favs are Michael's Genuine and Blues Burgers, infrequently Kush). Five Guys does a good delivery that is notches above the mediocrity of regional fast food (e.g., McDonalds). The burger arrives hot. Meat is lightly seasoned and reasonably good quality on a soft sesame bun that isn't doughy. Cheese is Kraft quality, not oil and plastic. Fresh lettuce and tomato. Touch of ketchup and mustard. Assembly stays together without being greasy or messy. Thicker cut fries are also hot and crispy. No matter what size you order, there's more than enough. Critically, the fries tend to be salted with a heavy hand. Packaging keeps out the snicking fingers of the delivery. Priced right. Very good delivery. read more

The best Five Guys in Miami. Speed, service, taste, and consistency. I go to this chain a lot in other locations like south beach and downtown. This is by far the better one, best atmosphere for the best Five Guys experience. I recommend the Bacon Cheeseburger with fries. It's a $15 meal and well worth every cent. Caution! A nap will come after eating all of this. Parking in Midtown isn't free but if you come during 12pm-3pm weekdays you can get free validated parking for lunch. The Coke drink fountain is my favorite , tons of options to make a cool drink. read more

See all

Slow and unorganized service. Management needs help the team is too slow and socializing with each other over customers

The service was slow. They make you wait to place your order. Cashier rude and they lean and yawn in your face. Pre cooked food is awful. For these prices they need to do better! read more

Five Guys - Dry, cold, precooked burgers. - Burgers Near Me - Miami, Florida

See all

Who the hell manages this place ! It's Ran like a circus . I ordered my burgers over the phone, when I arrived 20 minutes later . The food wasn't ready, whatever I paid and even tipped . The girls behind the counter were literally just joking around with each other like they are not even at work . Another customer walked up to the register who's been waiting before and started complaining . The girls didn't care one bit she continued with their private conversations and laughing around while we wait . After another solid 15 min I got my food when I got home my bread was called bun was hard . Absolutely unacceptable to pay over 20$ for this garbage Never coming back there . read more

Today as I was picking up my online order walking in right by the pick up counter and two rats literally run out of the kitchen and near us running under the soda machines, such a gross feeling. One of the male employees who was handling the fry machine said to us "look every restaurant on this block has rats as long as they aren't near the food it's fine" so many customers complain and they said there was nothing they could, the health department should be notified asap as this is a huge violation. read more

Originally this place would've gotten four stars from me but recently they have not been performing as well as they usually do. They literally have the best burgers and it's located in a nice area so it's lots to do but now with the Covid most of my orders are through Uber eats or other delivering partners. My burger was more greasy than usual and I didn't receive all of the toppings I ordered. I'm unsure of what their safety protocols are during this time but I contacted the restaurant with my complaints and they handled the situation quite well. I'll definitely give this place another try though. Hopefully things are back to normal. read more

Five Guys - Bacon Cheeseburger - Burgers Near Me - Miami, Florida

See all

It gets the job done. 4 stars more so because everything else in this area is overpriced dining so it's nice to have a straight up burger joint to hit. read more

What's better than a kosher hotdog? A kosher hot dog with bacon cheese grilled onions grilled jalapeños tomato mayo ketchup mustard hot off the grill from 5 guys! I love their burgers. They have that perfectly seared melt in your mouth every bite patties. But this time I came for a hot dog and just like always the everything was hot and fresh. The hotdog had a good char on the outside and the fries from real potatoes were made to order. I saw them making a milk shake and I figured I should go big!! I got the Oreo cream and the Oreo milkshake so it has all the cream from a double stuffed plus Oreo cookie pieces. I don't usually eat burgers and shakes together so I would recommend save your shake for dessert after you're done. Everyone here is very friendly and seem to work well with one another. One of the girls is cleaning and singing on of my favorite songs and doesn't even know it. #BONUS I read more

See all

THIS LOCATION IS A DISASTER!! First time here got a horrible food poisoning. Decided to give it one more chance and spent 30 mins trying to place an order since their system was down and not a single employee apologized or cared. Had to place an order online in front of them which didn't even work. No sorry for your wait or for inconvenience! Never coming back , worst experience in a while! read more

The cheeseburger was very good and super fresh! The fries are good, but i would prefer the fries to be crispy. Five Guys is very clean and the staff is very friendly. They seem to work well together and look quite happy! read more

Five Guys - Burgers Near Me - Miami, Florida

Convenient because its right in a busy neighborhood in walking distance but the food was really mediocre compared to other five guys locations i been to They got my order wrong two times in a row , possibly never going there for a while unless i wana grab some fries read more

Five Guys - Burgers Near Me - Miami, Florida

Rarely do I eat at Five Guys, but today I had a cheeseburger which actually served as a double cheeseburger and it exceeded expectations. The burger was cooked with a slight crisp. Pretty good. Didn't have any fries. No complaints here. read more

I will rarely eat a chain restaurant, I hadn't been here in years!! But I was shopping in Midtown and decided to get a burger here. Delicious! My bacon was crispy, and my burger was tasty. I had forgotten how good the food here is, very happy I stopped by. I also love that they offer free peanuts. Nice touch. read more

Don't place a mobile order expecting to get in and out. Placed an order online, got to the store about 10 minutes later. I tried to get someone's attention to tell them I was here, but all of the staff looked to be going out of their way to ignore all of the customers. read more

Don't go there! What a cluster****- if I had not been there and someone had described to me how poorly run this place is I probably wouldn't believe it. Visited 03-02-2022 around 8pm. Cashier (the manager? Who knows? No one seemed to know what was supposed to be done) was not giving out receipts with order numbers even when asked to do so, which only added to disorder and ridiculous wait. It was busy only because The five people behind the counter were so disorganized. Way too long to get our order, which ended up being wrong and the food quality was far,far below what I love about Five Guys in every other location I have patronized up and down the east coast. If anyone from FG is reading this, you should close this location if you can't do better than what I saw tonight. It's killing your brand in a very high traffic location. read more

Dirty establishment. This place was very filthy. The ground where the workers cook was covered of fries, napkins, and random vegetables. The customer area was equally as dirty with peanuts all over the ground. The food itself was lacking in flavor and didn't live up to the hype. The fries were salty, definitely not the best fries in America. wouldn't recommend. read more

Absolutely horrible customer service, 1-star only because system requires. Young woman at register had me repeat and when later called to speak to manager, she lied and said manager "stepped away" and when I said I would hold she hung up on me. I called right back and manager answered saying that what she says was untrue. That exchange was no better as Chad as he was dismissive and snarky. I watched how the employees interacted -- never patron here. The service, capability and congeniality is better for your money at Shake Shack or Chick-Fil-A. read more

The crew at this midtown location is absolutely amazing ! Super kind, and professional. You don't always expect great service in fast food joints, but here they truly deliver. Fresh fries and burger are always on point !!! Thank you midtown crew !!! read more

It's fast. it's easy. It's Five Guys... in your mouth. Shakes, fries, hawt doggies. Easily my fav fast food burger. I normally get the cheeseburger all the way. Patties are cooked all the way but it's so quick and cheap that I can't complain. Customer service is always on point. Creepily so. Everyone is super nice. This is my go to quick burger spot. read more

Five Guys - Zoom zoom quick and tasty burgers - Burgers Near Me - Miami, Florida

Go, the cashier became my friend, and she had had her life at home in Little Haiti. In the room, there were these two people who looked like a couple, quiet, stressed. Quick, as the idea came, they had gotten in the car, turned up Kiss FM, honked some on the horn. I had a Strawberry Banana, when the Milkshake was so cold. I killed it extremely fast. Oh, and I ate a whole Jalapeño Hot Dog in stead. Oh, so you know. I had wanted to kiss. This girl who had gone to work across the street, saying she would accept the ride I offered her, cute, kind, friendly, too platonic. Since, I have looked for a friend to call for Vampire Ghostbusters, I planned to call her tomorrow and ask for a date. I have a crush, so I ordered Kosher. It was god. She had peanut Goosebumps on her wrist, wrapped in gold bracelets, looked like Rosie Perez. The Milkshake tasted okay. read more

After taking my li'l 'un to run an errand for her in DASH I was starving. Funny thing is that I had never been so while I waited, the sun was hitting me in the eyes and I see a restaurant right IN FRONT of the High School, as I make out the writing on the umbrellas.. Martinez.. OH MRS. MARTINEZ.. but no, too expensive and we were STARVING. But now I know so when I am ready to Yelp an expensive place I know how to get there. Midtown Mall here we come... We find this joint and like Paul W. remember that it has been Yelped countless times. OK this place is a solid 3. The burger was really good, I got the small one, 3 oz with grilled onions and Jalapenos. Not enough onions and too much Jalapeno. We also got the regular fries and the Cajun. I didn't love either. The Cajun seasonings were too much and the fries were overcooked. I will return if I am in the area, the burgers tasted good, I am just have to ask for more of the Onions on it, and no Jalapenos.. those are raw with seeds, and I LIKE hot, this was just too much so. Still the price beat anything we could have gotten at Mrs. Martinez, so I was happy and went next door to spend my money at Target (Tarjaaayy). read more

Had to get some stuff @ Target so for lunch got myself a little (actually pretty big) Bacon Cheeseburger and some cajun fries Very good burger and the are the right amount of spicy The small fries are big enough for two so keep that in mind when ordering The free peanuts remind me of the now out of business Roadhouse Grill which I worked at a loooonnnggggg time ago Brought back some pretty cool memories and some not so nice ones(picking up al those damn peanut shells) Yay! I'm a fan read more

Good burgers, good fries. But if I wanted a tasty American burger that's higher than your average burger price, I still probably would just head over to Kingdom. This place didn't really impress me much but I've heard people speak of the bacon burgers here - which I didn't have. If I didn't know of its accolades, and just ate here, I wouldn't have thought anything of this place. read more

About the only thing positive I can think of to write about this Five Guys is that the burgers are better than McWendyKing. First, I had to pay to park. Then I noted that, although cooked to order, the burgers are only available over-done. They are dripping with the grease from the flattop grill, but I would prefer juicy to greasy. Even if you are going to eat in the restaurant, your burger gets wrapped, put in a bag, and covered with fries. No trays, no baskets. So, when you sit down, you have to put your hand in the bag and dig under the fries for your burger, unwrap it, and eat it off of the spread out wrapper. Unless you like to eat off of the table. Then, what to do with the fries? Well, you have to eat them out of the bag. By now, the fries have been steamed in the bag, and are not at all crispy - indeed, rather limp. Yes they are made from fresh potatoes, yes there are bits of skin on them, but they are not ideally cooked. I got to see the digital temperature setting on the fryers. It was 345-degrees. No wonder they are limp and greasy! Although overdone, the cheeseburger was tasty. If your standard of burgerdom is the giant, corporate fast-food chains, then this chain is heaven-sent. There are better choices, unless you live or work next door and it's a matter of convenience. P.S. I tried the one in West Dade, and the fries were the same. read more

Five Guys - Five Guys Midtown Miami Mall - Burgers Near Me - Miami, Florida

This has to be the cleanest Five Guys I've ever been to. Maybe because it's a new location... They're good burgers, but I've had better. Can't say they're the best, because I'd be lying. That said, the ingredients are fresh and the patties are juicy. Buns are nicely toasted; warm and soft deliciousness. I like to get the Little Cheeseburger - all the way with jalapeño peppers. They're aren't shy with the jalapeños, which is great!! These additions make it a bit messy to eat, but makes the burger so much better, trust me, you'll thank me later. read more

Five Guys - Little Cheeseburger - all the way + jalapeño peppers - Burgers Near Me - Miami, Florida

I've been eating here pretty much since the day it opened. It might have been the second or third day, but whatever, who's counting! The food here has always been consistently good, the fries are always great no matter what part of Idaho they come from. That's one of the cool things about this place, they tell you where the potatoes come from on that particular day, and yes you can tell the difference. A regular burger, fries, and a drink will set you back $11 but that's the price we pay today for good quality food I guess. I always leave full and rarely able to eat all my fries. No problem, just eat the ones in the bag and leave the ones in the cup for the next day to reheat in the toaster! read more

Absolutely worst service, I placed an order over their app and when got the delivery items were missing. I called the store and was told that the delivery driver forgot them and I can pick them up if I wanted to, why would I order and pay for pick up if I could just picked them up? I asked to get refunded for the items that I didn't receive, young lady who I believe is a manager or someone in charge called me a as***l and hanged up the phone. read more

I love a good burger normally I love Five Guys (that doesn't sound right, does it?) but the experience I had here leaves much to be desired. I was in sort of a rush when I came in and saw there was a short line so I figured I'd press my luck and go. The line moved quickly and I ordered. I sat down and began to wait. As I waited I noticed a few people retuning their food and returning to their seats with unhappy faces. Not a good sign. About 10 minutes later I got my food. I didn't get my burger how I ordered. I will say, I did not complain because at this point it wasn't a big enough deal to warrant getting a brand new burger. I have to say though, the food, for me has really gone downhill. I spent $13 on a burger, fries and a drink and wasn't truly that satisfied. I remember the days when you always had something to take home with you. It was a rarity to eat ALL those fries after eating a burger with 2 patties. If you're going to charge that much, then give me something for it. I do understand and appreciate the idea of buying local food and the cost associated with it, but there is no quality or "love" going into the food here. The place was clean at least and the music is always good, so there's that, but really I kind of wish I didn't go there because it's smeared the Five Guys name for me. read more

You cannot go wrong. The cheeseburger and fries is probably the best fast food in the land. And the I've never seen such a huge order of fries. I was regretting not getting a milkshake. Should I keep eating anything this unhealthy? Probably not. Am I going to give up five guys? Wildly unlikely. read more

Five Guys - Burgers Near Me - Miami, Florida