This location was well-run for a long time until management changed. The last time I was in my order took forever, they were out of hamburger buns, put my burger in a hotdog bun and left half of the toppings off. If this was the only gaffe, I would be willing to try them again, but this was the last straw. The employees seem to be poorly trained, leadership non-existent, and a poor attitude. I can't imagine morale is at a high point. Avoid this location until they can get their act together. read more

Worst Five Guys I have ever been to. This location is slow it took over 40 minutes to get my take out order which was only a burger and fries. The staff looked like they weren't trained at all. Food orders were just sitting out while customers waited. The staff cooking looked like they were confused the whole time. The manager would just walk by and say good job yet nothing was getting done. I watched 3 other customers ask for their money back. The facility was dirty with trash everywhere. Counter tops were cluttered with waste. Bathroom was filthy. I was patient and waited for my food which ended up being soggy and disgusting. I've been to other five guys locations and this one is bad the need to call the franchise owner to fix this. read more

Workers had no one in the restaurant and one other order besides mine and still managed to forget 1/2 toppings I asked for. They also finished making it and just let it sit behind the counter while I was the only one in the place waiting smh. Solid customer service. read more

Understaffed and overwhelmed lately. I've worked food service when being short staffed so I can definitely sympathize with the line cooks. The last three times I've been in have been progressively longer waits even during non-peak times. Had come to expect 30 minutes but today was 55 minutes from the confirmation email to getting handed my bag. The employees were doing what they could but with 2 people and what looked like dozens of orders in queue, not sure what more they could do than stop taking additional orders from people coming in. Staff were apologetic and refunded those who asked. Hire more staff, and if you can't get decent applicants, let your managers pay more. Franchise/corporate, this is on you, not the employees. The online ordering system, I'm sure purchased by corporate without any thought of the workflow, tells me the same "Your order will be ready 5 minutes from when you placed it" line and it has never been accurate. Either make it actually sync to the POS at stores or just remove it. I'd still be shocked but much less annoyed if it actually told me a realistic wait time for the number of orders. I would not be surprised if it has some manual override at the store that no staff member is going to actually update if they are completely slammed on the line. Similarly, your Flybuy text message that comes after you order? The one you want us to click on and say that we're at the store? Scrap it and save your branches some money on that SaaS and whatever consultant recommended it because "X% of millenials and Gen Z love texting." No employees check the tablet anyways so you still have to come up and give your name. It just smells like massive disconnect between C-Suite and actual store workflows. read more

The wait time is not worth it. Walked in and not a single person was eating.. only waiting.

It's the Oregon version of the Ca. In and Out. Very affordable for burger and fries. You can add all the toppings you want without any extra charge. I am happy that they have little fries. The regular was too much for one person. Try mixing BBQ sauce, mayo and a sprinkle of cajun powder. Its a great fry sauce! I would continue to come here over other burger joints. read more

love five guys but this location is just sooooo slow. even for super simple basic orders.

Burgers are okay neither the best nor the worst I've had. Fries were okay I like mine a bit crispier and less salty. I should have know when I ordered the cajun style ones. Over all average. I agree with the reviewer below. I'd prefer going to Killer Burger than here. read more

This location is right next to my house, so it's bitter sweet in that the temptation is always there, but when it is I can always hop a couple blocks down for a burger and fries. I'd be even more excited if I didn't feel like I was paying restaurant prices when I went in here. For a burger, fries, and a drink you're gunna ham out at least $10, probably more around $12 if you aren't getting everything in a size small. Maybe it's a good thing they are a little more spendy because otherwise I'd be here more often, and ain't nobody got time for dat! So overall, good location near my house. The place always looks clean and up to code. Prices are high, but the burgers and fries are really really good. I'm happy. read more

This used to be one of our favorite locations until the past two visits. They have a moron at the register taking your order that has screwed up TWICE and talks to you like YOU'RE the idiot. read more

I have never had an experience nearly a good as the reputation. Overall I would rather go to another place. It's not horrible and compared to almost any fast food it's good, but for a quality burger I'll take my business elsewhere. read more

I like five guys and think they have great fries this location is ok but the problem is they do not put on many topings like the other five guys do. The last two times I have used this location I kept double checking thinking they had left off several items then I relized they just put very little on. read more

Great food, friendly staff. The burgers are pretty killer and right at the top of the best that i've had. read more

Best burgers in town in my opinion. This is the same with all Five Guys I've been to, which is a good thing. The food is always hot and fresh with a solid portion of fries. But warning, if you have a nut allergy this place is a death trap. read more

I was going to order my fries after I ate my burger so their fresh. I never got that far. The burger was cold (they say they make it fresh on the spot?) and the patty was no different than eating a fast food burger for more money. I am very disappointed. After the burger I didn't even want to try the fries. Giving an extra star because the staff was friendly, and they have outdoor seating which is a plus. Also they don't charge extra for extra veggies on your burger. read more

Worst customer service ever! You would think the people working here would be thankful for a job during this crazy time instead of being total a*holes! My husband literally got yelled at for grabbing packets of ketchup they left out. Suggestion: you don't want people to grab them then PUT THEM AWAY! Once my husband grabbed some packets the guy proceeds to pull them out of his hand while yelling at him. Then (we ordered online for pickup) I ordered a Dr. Pepper to be told they only have Mr. Pibb. My husband told him he didn't want it because his wife wouldn't drink it and just asked to have it taken off the bill. The guy proceeds do say "so you want me to get my manager to take a soda odd your bill?" Are you kidding?! I had been tipping VERY generously as I appreciate all the people out working hard during all this....they didn't get a penny! read more

The burgers are good, but not for the price. The burgers are definitely far better than any typical franchise fast food joint but not any better than most burgers you would find at a pub or a dine-in place like Red Robin. I've never had an In-n-Out burger so I can't compare to them like so many others do. However, if you're from Denver the standard I use is Jim's Burger Haven and Five Guys is definitely not as good as the burgers at Jim's. They do give you a ton of fries! In fact, I felt bad because we ended up throwing a bunch away. I just wasn't prepared to receive a monstrous bag full of fries after ordering two regular fries and one small one. However, the fries weren't very good either. They were limp and greasy. I wouldn't describe them as the worse fries I've ever had, but they weren't far from it. My other complaint about Five Guys is their lack of milkshakes. Every good burger joint I've been to always has a good shake to compliment a great burger and delicious fries but not Five Guys. I also want to speak to the cleanliness and service I found at Five Guys. I actually thought the place was clean and the service good. Yes, they had peanut shells on the floor from their free peanut offering but I found it to be a part of the ambience and not a hazard of any kind. I also found the service to be friendly and efficient. I'm thinking some of the other reviews that make issue with the cleanliness and service had unreasonable expectations or just had one of those rare moments that tend to happen in most (if not all) businesses. Bottom line, the burgers are good and give me reason to try them again but due to the price, the poor quality fries and no milkshakes being offered I doubt I'll ever be won over by Five Guys. read more

Been here bunch of times. .it's great if you haven't been here for awhile. .fries are pretty good. Burgers are decent. .the bread becomes so soggy you forget you're eating a burger. .I just prefer not getting wet when I eat my food. Normally i just get the single patty. It's nice that i can request my toppings. fries are good though. Wish they used organic potatoes however... read more

Ordered food from uber eats. Food was cold. Not prepared as asked. And I ordered 2 orders back to back ( my daughter woke up after I had already ordered mine) such a waste read more

Anytime I place a order on the phone they never get my name right or my order. Pretty annoying.. as I'm writing this they said they'd get me a free shake so this 2 star will go to a 3. read more

How do I start this off, five guys it's probably one of the most influential restaurants that this marketplace has to offer. Their menu is pretty impressive with a lot of choices of burgers like the cheeseburger, bacon burger, little hamburger, bacon cheeseburger, little bacon burger, little bacon cheeseburger. Even if you order a small cup of fries, they fill it to the brim and add even more to the paper bag. The service is not as fast as traditional restaurants like me, but the food is definitely to wait for. A big plus is that while waiting for your food, you can also get free peanuts (very salty). Good restaurant, great food read more

I did not have a good experience. Fries were very very soggy and greasy,my burger was so over cooked looked like a piece of leather :( also a missing ingredient (missing ingredient it's fine mistakes happen) but why will they served the burger and fries knowing that it was over cooked and probably fries sitting there for a while? Wish they asked me to wait for a new one,however I'm willing to try again :) read more

Good burgers with anything you want on it, fries are really good, shakes are great. The only thing is I don't like when they put the fries into a paper sack...it gets really greasy. read more

-Overly greasy flat burgers. -This place is a mess in the dinning area. -Never going back. read more

Always good when we go. Good food, nice staff. Would be perfect without COVID. Keep up the great work guys!

Terrible frys this time, greasy and LIMP! Going to give another store a chance to redeem as this location failed one too many times. Such as wrong toppings and toppings not even ordered added. This chain is well known for their frys but not at the Murray Scholls store. read more

I ordered from this restaurant for the first time, and did curbside pickup as my husband and 3.5 year old would be picking up. When arriving there was a sign on the door to call if you didn't have a mask for curbside. So, since my 3 year old didn't have a mask my husband called. They couldn't do curbside so they had to go in. During COVID I would expect them to honor their curbside ordering option. My suggestion is call the restaurants before you order. read more

Im not really sure why there are bad reviews on this, but this is probably my favorite burger place! The patties are always juicy and the lettuce and tomatoes always taste fresh! I don't go here too often but when I do I'm always satisfied as I walk out. The staff are always nice and kind and don't mind if I take a little long to think about my order... The place is clean and well kept, and the floor is always clean! Every time someone leaves, the staff are sure to immediately wipe down the table and disinfect it. The wait time is about five minutes, but it is definitely worth it! I recommend going, you'll love it! read more

When you grow up on In-N-Out...5 guys is just ok. They're friendly here and the burgers are meh- we both felt ours were over-cooked. The people here are nice enough, and the service is pretty quick. My quip here is they are totally biting the In-N-Out style (from the menu/ decor/ uniforms), but ordering is a PITA. You can't just order a cheeseburger with everything- you have to go down the list of condiments and confirm each one. My quest for the In-N-Out substitute in PDX continues.... read more

The burger was good here, I like how you can choose many topics that you like. But I really hate the fries I got. I would rather fry my own potatoes, and those taste so much better then what I get here, plus it's over priced. read more

I'm surprised this place is averaging 2 star so far. I've eaten at other Five Guys and felt like the food is pretty much on par with the other locations. As mentioned, all of the normal burgers are doubles (the menu says this and you have the option of ordering it as a single) and they are quite juicy (and fatty). I personally felt like it was delicious but knew what to expect. Per all of the other locations, they use peanut oil for their fries which makes them pretty delicious and the burgers have tons of topping options. If you've had it before and enjoyed it at any other locations, I don't think you'll be disappointed by this one. read more

My family and I occasionally eat here due to the location. We stopped in after Christmas Eve service to grab a quick bite to eat. After ordering a manager came up and said Merry Christmas the owner is paying for you families meal! What a blessed way to share Christmas spirit! Food was great as usual. From my family and I Thank You and we hope you and your staff had a Merry Christmas! read more

Just walked out of my favorite burger joint never to return. Got to the counter with only one guest ahead of us ordering. An employee walked over to the second register to have his buddy cut in line and place an order. The guy didn't look at us or acknowledge us even though I said excuse me I think we're next. He took his buddy's order and then said NEXT like he couldn't see I was fuming. F*** that place. You don't do that in an customer service setting. It's just bad ethics. read more

Five guys is a great burger.. It's way better than your fast food joints, and a better deal than some of the sit down pubs, or even a red robin. The only small criticism I have is the bun does not hold up to the double, it always falls apart before the burger is gone. If you get fries, a large will feed a family of four.. They are fresh cut, and very good. The soda station has cherry coke, so another reason to visit.. The service is always speedy, and friendly. The restaurant was clean with a very nice gentleman actively sweeping up the peanut shells and bussing tables. read more

First impression, free peanuts means shells all over the floor. Loud music playing from the 80s. Burger is made to order so takes a few minutes but it's fresh, natural tasting fries with skins left on them, burger falls apart so keep it in the foil they give you. It's nice to be able to choose your own toppings. I think its a step up from MacDs or BK but below Killer Burger. Not going to drive out of my way again but if I am in the neighborhood I would do them again. read more

Super yummy burgers and Cajun fries too :). Great portions especially on fries which are my favorite

I feel that the Five Guys on the East Coast is much tastier. I don't know why it would taste different, because it is a chain restaurant.

Had an opportunity to stop here for lunch while traveling to Portland this summer. The difference-maker between this Five Guys and others I've tried was the team of 3 employees I encountered during my lunch. The two girls behind the counter and the manager went out of their way to make me and my wife feel welcome and appreciated as customers. This type of customer service can be easily overlooked in restaurants today, but it was not here. It's clear that this Five Guys takes pride in their location and the high level of service they provide. read more

Great Burgers and ton of fries, all fresh. Friendly staff.

Burgers aren't bad. Had one on the way back from the bar late the other night. Hit the spot. Although I don't care too much for the heavily seasoned fries. read more