The only Five Guys in Augusta and I've never had any issues dining or getting takeout from here. The staff have always been friendly & professional, while the cooks at the back seem to be efficient in churning out patties. I always get the hamburger with grilled jalapeños inside (highly recommend it). It tastes about the same as any other five guys I've ordered from and they are notorious for their generosity of fries portion. The fries are fried in peanut oil, so be mindful if you have nut allergies. The burgers here are fresh and less greasy compared to other burger places, which is another reason why I prefer Five guys for my burgers. Only con is they are pretty expensive as you're looking at $11-12 per burger. They do have other stuff on the menu like hot dogs and milkshakes. Their strawberry milkshake is really good! Not overly sweet and chunky. Plenty of tables for dining in and it's always fairly quiet. Definitely recommend trying out the burgers here if you've never had Five guys. read more

It's like meeting a guy and he brings you home and has posters on the wall saying, "you're the best." from 20 years ago on the best authority and finding out he has had erectile disfunction for 19 years and you suddenly regret turning gay. Sure, his hotdog has flavor but at what cost? Clean bathroom? I can have a clean bathroom at home. read more

I was greeted with a smile. I am On Keto so I had a lot of modifications to my order of burgers.... Perfection on the execution. Lynnissa was super helpful, smiled and gave great service. Restaurant was clean and well maintained. I'm hophead I chose this location while visiting! read more

Five Guys - Burgers Near Me - Augusta, Georgia

Had a great experience. I ordered online for pick up and my burger was made as ordered. I love the burgers and topping choices here! They waited until I was there and gave me a bunch of fresh Cajun fries, which I stuffed in my mouth on the drive home. Ambiance is like any other 5 guys locations but they have this cute patio off to the side. I also like the drink machine...one of the few places you can customize your soda...I always pick cherry sprite since its not available elsewhere. service was fast and staff was friendly. perfect no-guilt splurge after a hard day of work! ...sorry no photo of my burger because I ate it as soon as I got home! read more

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The prices have gone sky high and you now receive less food I spent $52.00 for three burgers and one large and small fries I received two fries the same size and was told the company has decided there's only one size fries but charging the public as if they're receiving two different sizes I will not be returning to five guys read more

Service was quick and efficient. If you're needing to get in and out quickly they can absolutely accomplish that. They had a full staff in the kitchen which allowed for them to be so efficient with the food orders. The employees all seemed to be in great moods and weren't displaying stress and burn out which is common in many work places since Covid. Our cheeseburger wasn't thrown together and a huge sloppy mess when we got it. The hubster loves the peanuts to snack on while waiting and the fact that they have bottles of vinegar to accompany the French fries. It was nice and refreshing to be in a quick service meal setting and the employees weren't complaining but all working together as a team. It is crazy though, my husband and I are cutting back on calories so we're opting to split meals instead of ordering two meals and the cost was just crazy, $21.23 for 1 little bacon cheeseburger, a small fry and a regular drink. It's just hard to believe how much everything has gone up in price. read more

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The worst Five Guys experience ever! My burger (Dbl meat, cheese, mustard, pickles, onions) was mediocre, and just like other reviewers mentioned, they're scamming you with the fries. If you see fries already in the cup (just sitting there) when you place your order, politely decline and ask for the FRESH fries that had been dropped. Their method is to give you the COLD fries in the cup and a scoop of hot fries to distract you. read more

We came on a Saturday night around 7 PM-ish. It was not to busy inside. We were assisted almost immediately. The cashier wasn't too friendly, just an order taker and that was as good as it got. When I sat at a table in view of everything being made, I realized we had picked a bad time to come. It was very hectic. The employees were slightly frantic and seemed to be rushing, throwing everything together messily. I think they had a lot of call-ins or maybe DoorDash order. I can't be 100% sure. After a while, I finally had my number called. They usually do a decent scoop in addition to whatever size fries you order. I noticed this was not the case. No biggie. I had made plans to go to Mirin in the same shopping center for wings in addition to my burger and fries. I'm not sure what made me check my burger before walking out. But I am glad I did. My burger patties paled in comparison in size and quality to any burger I've ever had here. (We come at least twice a month. Typically more.) It was obvious the manager did not care about the quality of the food he was putting out tonight. He just wanted to get orders out. I was going to bite my tongue and just take the loss but my spouse refused. She took the burger back to the front register and the manager had soooo much bad body language. He stated that he "couldn't take it back but he could make another one." I was fine with that but the service had definitely left a bad taste in my mouth and she asked for a refund. I want to say I am never going to return but I do enjoy Five Guys. It is one of the better burgers you can get locally. We came at least 20 times last year and outside of a handful, the food was always satisfactory or high-quality and the service has ALWAYS been exceptional. I will say that if I see ALEX is present when we come, we will turn around. His demeanor is not that of one in management. When we exited, he sardonically bellowed "Have a great night." Overall, just not a great experience. I 100% will not be ordering DoorDash from here again. And when we in the area, maybe we will try Cheeseburger Bobby's again or head to Chicken Fingers. I SO wish Culver's was closer. Much better experience and burgers. Plus chicken options. (Not even going to comment on the prices. It's redundant. I paid over $17.02 for a burger and SMALL fries. No beverage.) read more

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Food on the floor dirty tables the food is okay dirty restroom and long wait time Paper all over the floor pee was on Bathroom floor there was shit on the toilet seat the workers are very disrespectful and rude read more

Five Guys - Food all over the floor - Burgers Near Me - Augusta, Georgia

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Just received my order through grub hub, and both cups with regular fries were only half full and cold/stale. We were charged $15 for this.... Didn't realize five guys has gotten so bad. read more

Five Guys - ?? - Burgers Near Me - Augusta, Georgia

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Five Guys Burgers and Fries is one of my "go to" establishment when I'm feeling a good freshly made cheese burger with fresh toppings, you are always greeted with a friendly welcome and the restaurant is alway clean, needless to say a ton of Cajun fries come with the small order.... Five Guys is one local spots your glad is there, I recommend you try a double cheeseburger for yourself. read more

Five Guys - the interior of a fast food restaurant - Burgers Near Me - Augusta, Georgia

It's not every day that I get a chance to go to Five Guys or there's not one closer in the area I'm glad I got a chance to try this one. Especially when you were in the mood for a milkshake and it was wonderful. I had forgotten how expensive this place is but it is really worth it especially if you're in the mood for a burger or fries or milkshake Five Guys the best way and the best way to come to. read more

Five Guys - Chocolate milkshake - Burgers Near Me - Augusta, Georgia

In and out! Ordered via the app and walked in. There were 3 people in there besides the workers. They dropped the fries fresh and hot! As I waited, I looked around and noticed NOTHING was on the counters. Signs of the current times. COVID starving folks of ketchup and vinegar! The custom made burger was delicious. I haven't ordered a two patty burger in a while. I ordered an LBC: lite mayo, mustard, hot sauce, grilled onions and grilled mushrooms. read more

Five Guys - Cups covered... come to think of it, the Freestyle machine was gone! - Burgers Near Me - Augusta, Georgia

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I thought, new location, improved quality. I've not been too big a fan of Five Guys for the past few years. When they first opened in the area I loved it. The burgers were always fresh and juicy. Fries awesome. Customer service on point. The good old days. Today, and my last couple of visits at a different location, the quality of their burgers have just gone down hill. They just looked smashed up and unappealing. One thing that is consistent are the fries. I mean all you have to do is make sure they're hot and done. I still think they have some of the best fries in the city. Customer service is about average. Don't expect smiling faces and pleasantries. They get the job done. I was excited for a location much closer to my home. I was hoping for the old experience. Maybe, one day it will return. read more

April, April April. Your smart moth was not necessary. I enjoy five guys and looked forward to eating there with my sister. We discussed the menu and suddenly, you mumbled --- are you going to eat here. I had to step away and my sister ordered for us. At the time we were ordering there was just one person behind us so it wasn't crowded. I just hate that you were so rude. I am sorry you were perhaps not happy or feeling unwell but you should not have been rude to a customer. I hope you get happier soon. Life is to short to have an attitude problem. read more

This location was a massive disappointment to us. Usually five guys is somehow capable of not making me feel bad for spending 10 dollars on a fast food style burger. It's usually just that good. But this location is not your usual 5G. They pre make tons of burgers, then stack them up. They separate the cheese slices and stack them all over where the raw fries bin sits and then put them on the burgers as they need them. So when you order a burger you receive a patty that has sat on other patties (not a hot grill) for a while getting cold, then they take a piece of dirty cheese and toss it on. Throw it on a bun and wrap it up. After that process you get your food and end up with a dry burger that is cold and has cold unmelted cheese. I brought this to the attention of the Store GM and he honestly couldn't have cared any less. Told me to contact Mr Patel if I was unsatisfied with this meal. I will never go back. Also plan on telling everyone I know who lives around us to avoid this place. read more

Service, food was fast. Price was expensive but had forgotten that the smaller burgers were further down the menu :( For some reason I didn't feel well after eating here even though it was enjoyable at the time. I would try it again. read more

I went to this Five Guys tonight. While my burger was getting fixed, i could see a cup of old, dark, dried out fries sitting on the area where the fries are poured out and scooped up. The cup was sitting there for a good while. I was hoping the fry guy who was standing there guarding them wasn't planning to give them to me. but that's exactly what he did. he put the stale cup of fries in the bottom of my bag, then put a scoop of some equally old fries on top of everything in the bag. to try to camouflage the disgusting ones. $5 for inedible fries! I cannot believe the guy working the fry area Wed 12/20/23 at 8:44:08 pm served those disgusting fries. i wish i had said something but i had take out. never again! read more

This place was okay. It wasn't spectacular. My meal was around 15 dollars and i'd say that's pretty high for just a decent burger. I don't really like their fries. Milkshake was okay. It was the epitome of mediocre. read more

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Small hamburgers, way overpriced. Fries were good. They should spend less on the free peanuts and make the prices more reasonable.

The prices are insanely high . The fries were hot and plentiful. I ordered a double mushroom burger well done . It was slightly pink in the middle with maybe 5 tiny mushrooms. It was so cold in the restaurant we shivered as we ate . I will skip the return visit here and go eat a steak instead . For the price a steak dinner would be a smarter choice . read more

Five guys is too expensive for burgers and fries to taste like crap. Fries were recooked and my burger was horrible

Good COVID-19 protocols in place. Cashier had trouble hearing our order, but was very friendly. Hamburgers and fries were outstanding. Had a problem with my son's bacon cheeseburger only mayo and extra grilled mushrooms. Came with extra onions instead. They replaced it right away, but this time left off the bacon. Again fixed it without a fuss. read more

We eat here almost once a week. Staff is always courteous, restaurant is always clean, and the food is cooked to order and ALWAYS delicious!! read more

Five Guys - Five Guys (Crane Ferry ) - Burgers Near Me - Augusta, Georgia

I placed an order for pickup today, Monday, 9 Jan 23, and was given the wrong order. I have had it w/the restaurants in Augusta. The poor listening skills, the rude attitudes and just the sheer disrespect consumers receive. The restaurants need us more than we need them. Let us not mention the cost of the food purchased. Fives Guys cost too much money not to get what you ordered. I am, totally, disgusted. No more. read more

Oh boy....not good. Ordered online around 128p. Email said ready at 143p get there at 143p..waited til 155p for fries. No fries...no apology...no interest. Get some people in that care a little things will improve...sheesh.... read more

Great new location for the Augusta Five Guys. The burgers and fries are amazing as usual. Happy to see that this location offers milkshakes! Definitely worth a visit if you're in the area. read more

Sometimes the service is good, but not tonight. The lady working this evening had a horrible attitude, no wonder they are hiring. I'm sure they can't keep employees with her around. Good luck sweetheart! read more

Place an order on the phone, only to be told that they was closed when I got there. Which I was there at 10 and the door was already closed and two employees looked at me and turn there head. Only for the manger to come to door at 1004 to say that I was just pulling up. Which was obviously a lie! read more

Went in at 7:45 pm and left after waiting a long time and being ignored by the staff.

Food is very good, but they always skip out on fries. They are known for giving you a lot, but not at this store. Waste of money.

This place is such a disappointment, they can't seemed to follow simple instructions. This is not the first time I'm having this same problem and I don't eat out often and the rare times I do and I decide to come here they always screw things up to a point that the last time I requested to speak to the owner of the place and I received a call from someone higher than the management. She gave me a number to call anytime I planned on going there. However, with it being Sunday I did not want to call and because this was a last minute decision. I call ahead to the store every time to place my order and ask them to drop the fries in the fryer right now so they're not too hot for children when I pick them up. I don't know why I expected this location to be better, but I did, yet disappointed AGAIN just like every time. I call ahead to have my simple order of fries ready for pick up when I get there. Why does it take almost 25 minutes to make fries. Then when I received them they were fresh out of the oil (too hot for a 2&3 year old). It makes no sense I have to travel outside of Richmond county to another location because the one nearest to me their all of their staff retrained read more

Went to this establishment and had two friends with me we got some burgers with fries the bacon was falling off we asked the manager for another bag because the fries were coming through the bag because the bag was ripped at the bottom cuz it was greasy and her name was Donna and she was very rude to my friend and called him a Niger under her breath anyways we left the establishment through the food away and I told him that I would put this up someone please do something about this rude lady who works at this five guys burgers and fries we recommend you don't go there especially if you are with a black person in tow. read more