I adore this company! I had a large project done earlier this year and had a few questions about…read morethe windows they installed. Mark came promptly both times and answered all of my questions. Great service.

Very poor experience. All I wanted was a bathroom window replacement done with frosted glass…read more They sent out the typical sales guy who assured me that it was a simple job and that there would be no issues. They requested a 1/3 deposit that could not be paid electronically. This should have been my first clue. Then it took a month for the window to arrive. They then scheduled and showed up with a regular window. And they of course ripped out the existing window before checking. So I had to have the wrong window installed and then wait six weeks for the correct panes to arrive. Then spend two weeks going back and forth to schedule a new installation date. Then they flew in and out on the date and I finally had my window. And it took only 10 minutes following the job being finished before someone showed up from the company and demanded payment. Not throughout the whole process was anything given emphasis until it was time for them to be paid. Avoid at all costs.

Five stars are easy when everything goes right. But no one bats a thousand. In our case, there…read morewere complications discovered a while after the fact. We brought it up, they sent Asanti (seriously good guy), he agreed there was a problem and in due course they made it good. This is what seperates sheep and goats. If I have any lingering quibble, it would be that it took a little longer than I might have liked, but the end result is all I could wish for.

2 stars only because the technician did an excellent job…read more Unfortunately, my experience with the sales process was very disappointing. I was initially quoted $2.8k for the repair of a small piece of roof (50-60sqft) outside of our kitchen window. After I told the salesperson I wanted to discuss it with my husband, he returned with a new quote of $3.3k and claimed the original quote never existed. Since we already had water damage and needed the repair urgently because of the horrible CT winter, we felt pressured to move forward. But the repair also wasn't scheduled as quickly as promised. I had to make several calls to finally get someone to come out since the job was "too small" (yet they asked for three grand). Horrible sales experience. The technician, however, was excellent. When we experienced another small leak after the repair, he came back promptly and fixed it without hesitation. He was professional, responsive, and the only reason this review isn't zero star.

His response time was very fast. Quality of this work was impeccable. He was very patient and…read moreunderstanding. I'm sure I will be doing business with him in the future. Great job.

Tyler was great to work with and did a tremendous job despite my house paint color not existing in…read morethe world. Tyler was very respectful of our time and space, and was a very nice person to work with. He came prepared with everything he needed and needed little from us while here. He was also very affordable compared to other roofer/contractors.

Jeff and the HIC were beyond communicative and completed the project quickly and beautifully. I am…read moreso happy with the work and outcome! Highly recommend 10/10

Jeff, was very professional,informative, friendly, and has too be one of the best contractors I've…read moreworked with! Was quick to answer all questions... went above and beyond giving me different estimates for the work... I picked siding my eaves and dormer ... in the middle of it asked to add the windows... and without skipping a beat he said no problem!!! The guys were courteous and cleaned up every night... and were great with my dogs... it was a lot of work and they even did a couple of little things for me not included.... I would hire him again in a heartbeat... thanks again Jeff!

The asphalt shingle roof on our 18 year old home had developed a growth of black algae,…read moreparticularly on North-facing areas. The discoloration had become visually offensive and was also no doubt damaging our roof as it maintained moisture. We called Superior Roof Cleaning, and they got our roof looking as good as new after only a few hours, without the use of harsh chemicals or abrasive power washing. We were very pleased with the quality of the work, the professionalism of the company, and - most importantly - the end result. We highly recommend the company's services to any homeowner in the Western Massachusetts area that they service.

Superior Roof Cleaning did a great job. They cleaned the moss off the north side of the roof that…read morewas there for a long time. They were here on time and got the job done in timely manner.

I worked with MJT Roofing to patch up a leaking spot on my roof. After sending someone out to check…read morethe work needed to be done, they gave me a very fair estimate. They then sent someone within the week to repair the roof, before more rain could get in the house. I am very happy with this company and highly recommend them.

I can't imagine a worse experience. What was quoted as a two week project got dragged out for 8…read moremonths. Every part of the job that was started got delayed because they ordered incorrect or insufficient materials. There was no communication through out the project. If we didn't chase them down for information they wouldn't provide it. They were unprofessional, disrespectful and clearly amateurs at what they do. Trash and building materials were left inside my home for months. My house was left exposed to the elements for several months (because they started a job not realizing they didn't have the right materials). My basement was flooded due to their negligence causing thousands of dollars worth of damage. Everywhere I turn I find more poor craftsmanship. I would avoid this company at all costs.

I was delighted by my experience with Major Home Improvement, and I want to share how impressed I…read moream with their quality and efficiency. From the very beginning, the process was clear and reassuring. Quote Process: We started by seeking multiple quotes for our home renovation. I personally reached out to 15 companies in our area for the job, which included replacing our roof, gutters, siding, windows, and doors. Tom Smith from Major Home Improvement visited us and provided a detailed presentation of materials and options with no pressure or aggressive sales tactics. Of the 15 companies, eight refused to provide written quotes, four offered written quotes lacking detail, and three provided thorough information on products, costs, and timelines. After careful research, Major Home Improvement stood out for their reputation and the quality of their products, ultimately tipping the scale in their favor. Installation Team: Once we decided to move forward, Tanya from the office staff was very kind and courteous, efficiently scheduling every aspect of the project. The installation team--Philip, Edwin, Ivan, and field supervisor Mark--all performed exceptionally. Philip and Edwin, in particular, worked tirelessly and demonstrated strong dedication, ensuring the area around our house was spotless at the end of each day. Ivan and his team handled the doors and windows with impressive attention to detail, taking extra time to guarantee everything was perfect. Mark visited the site several times, making sure the project was running smoothly and promptly answering any questions I had. Final Outcome: The entire experience was a pleasure, marked by clear communication, hard-working staff, and outstanding results. One memorable moment was watching Philip and Edwin work late into the evening just to leave our property clean and safe--a gesture that truly made an impression. Thank you, Tom and the crew, for your dedication throughout the project. Without question, if I had to do this job all over again, I would absolutely choose Major Home Improvement. Their professionalism, quality, and commitment to customer satisfaction made the entire process stress-free and rewarding. I highly encourage anyone considering home renovations to trust Major Home Improvement for exceptional service from start to finish.

I needed to update my house, I called Major Home Improvements in March, Dave came out right away…read moreand gave me a very honest and reasonable quote for ,roof, gutters and energy efficient windows, even repaired much needed chimney issues. They were prompt, efficient and did everything they said they would do and left my property clean. I highly recommend giving them your business David Gagne

We used Charista to finish up a few different projects in our house and they did a phenomenal job…read more The owner went above and beyond to meet all of our needs. The guys doing the work were professional, worked efficiently and the place was spotless when they were done. Beautiful work at a very reasonable price. If you need any work done in your house, you should check them out.

What a great experience. Just had them completely vinyl side the house,new windows and doors. Very…read moreprofessional. Joe the owner was very accommodating. Gene and Igor were absolutely fantastic. Great work and great personalities. I would highly recommend them. Other contractors who quoted were horrible. Charista was the most professional.

Very professional, seamless process of evaluation of our roof with drones (smart!) and they worked…read morewithin our price. The company offers home improvement financing, if you need it. Ivan was very approachable and explained everything in detail. Would highly recommend.

Iván came to assess my home needs. He is very professional, thorough and has a great disposition. I…read morehired him for the siding and gutters.