I came in today to sell a car that I inherited, and they were extremely efficient with all parts of…read morethe deal. Negotiated well and I was in and out in under an hour. Jake was realistic and fair and the ladies doing the paperwork were very kind. One of the best experiences that I have ever had at a car dealership!

I purchased a used vehicle here, and I tried to get them to come down $1000 because the seats were…read morean awful condition and serviced immediately, and frequently. The seats are very heavily stained, have food crumbs all over them, crayon melted into the seat fabric, black stains, all throughout. Instead of giving this car, a quick vacuum and wipe down, they opted to cover the seats with seat covers, and leave the change and trash in the backs of the front seats. They came down on the price $500, which is honestly a little pathetic. The value of this car I got impressing condition with no body damage, all the splash guards, and clean seats is $10,580.. I paid $10,500. I took it back in to get detailed at Buckeye superstore trying to give them one last shot, and the seats came out a little better, sure. But there is still melted into the seat, black and grime all in the arm trim. The have black stains all over them. It looks like all they may have done is vacuum up some of the debris.

We had a flat tire after taking our daughter back to college. AAA dispatch tried to find us a tow…read moreservice company that would be able to take us the remaining 80 miles back home. There were a couple service companies that either had other calls or did not want to tow us the 80 miles. I can't say enough good things about Hensley's towing and recovery out of Bucyrus, Ohio. Once they received our info which actually came from the Ohio State Patrol, they reached us within 30 minutes. Jim, the tow driver, was awesome and helped immediately and got our vehicle back home. I really appreciate the service that Hensley's gave and the willingness to tow our vehicle the 80 miles on a Sunday evening when other companies bailed out.

I was traveling west to east coast and had a tire blow out on I 71. Had no idea where I was exactly…read morewas all alone and I called this company! They were amazing and so helpful. They were not able to do my tow (due to distance) but they referred me to a closer provider (two in fact) then directed me to the closet tire repair shop and a hotel (as it was 12am) talk about going above and beyond! Thank you for all your help

I have purchased 3 new vehicles in the past 4 years from this dealership. Shaun, my salesman is…read moregreat to work with and there isn't a better service department anywhere. Cherie, in finance is great and always willing to help. To sum this up ......I keep going back to this dealer because of the wonderful employees they have.

Service Dept is not good / incompetent. I had an ongoing…read morepower steering issue for 3 years on my Ford I bought there. They were unable to fix the issue (either incompetent or unwilling). The Ford Company put a extended 10 year warranty on the power steering cause they knew they had an issue. The power steering completely went out (in year 11) and now Reineke Tiffin Ford wants to fix it for $2,650. If they would of did the right thing 3 yrs ago it was covered under extended warranty. Dave Bruns

John at White's is one hell of a good guy. My just over 1yr old Honda CRV broke down outside of New…read moreLondon. John was the tow company dispatched by Honda Roadside Assistance. He attempted to deliver the car to Mansfield Honda on that Saturday evening, but the lot was gated, locked, and blocked with vehicles. He called me, clearly frustrated, but said he couldn't in good conscience leave the car there. He took it back to his lot and stored it where he assured me video cameras would be pointed at it. I thought that was reassuring. The dealer was closed Sunday, so he attempted to deliver the car on Monday, and the dealership gave him grief, saying he should have left the car outside the gate with the keys in it. They were not willing to pay him for storage. John was a professional and left the car and I'm currently trying to get Honda to own this. I appreciate the care and concern shown by White's Automotive.

Ethan our tow truck driver hadGood and quick service. And was polite. The gentleman that answered…read morethe phone was polite as well.

While on a trip cross country my vehicle broke down seven hours from my destination. After four…read moreplus hours trying to get someone from State Farms Roadside Assistance to help me and my teenage daughter, I started making my own calls. Consolo Automotive Repair came highly recommended and they didn't disappoint. My vehicle was rescued from the side of the road and we were able to get a rental car to continue to our destination. In the meantime, my vehicle was checked out. Consolo Automotive could have taken advantage of my situation but didn't, the bill was more than fair. I would highly recommend Consolo Automotive for repairs, service, and towing.

Over labor day weekend my car broke down while I was in ohio. I called a mechanic that was near…read morewhere I broke down and he said he doesn't take weekends or holidays meaning he works them. I drop off the car on Saturday and call on Monday just to see if he had an idea yet and because I'm a state away from my home. Before I went back home I wanted to make sure I wouldn't get half way up for him to call and say he figured it out. He yelled at me for calling. He said if he had any problems HE would call ME. Fastforward to Friday I called again to see if there was any progress. He yelled at me again for calling and told me he usually charges 10 dollars every time someone calls to check on their car. That he thinks it's the bcm on my car and he will call me the next day with the price. He didn't call so on Monday I called to see what the price was and the possible time frame. Mind you I'm stranded up here with 3 kids and no car. My husband is gone over 2000 miles away. The mechanic yelled again and said that he ordered it but doesn't know the price. Didn't give me a time frame or anything. I sent him a txt asking if the bcm has to be programmed by a dealership which is what I heard. He said that since I'm researching it I might as well come get my car. I apologized and said I'm sorry I thought it was a good question. I don't know if you have to send it out or if I will have to tow it to a dealership to get it programmed. I said that i think it's also a good question to ask what the price is and a timeframe on how long he's going to have my car. He demanded I come pick up my car now. I said excuse me? Said come pick up YOUR CAR NOW. I said ok what do I owe you he yelled NOTHING COME PICK UP YOUR Da## CAR NOW and he hung up. So fast forward. My mother in law told me to let him know that my father in law was going to get my registration from the car for aaa. I asked him to please put the car back together the way he found it. He refused! He said he doesn't have to! When you see the junk yard of cars at the end of the bridge please stay clear so this doesn't happen to you!!

It was time for our vehicle's tire rotation and oil (full synthetic) change. I did an internet…read moresearch for a location offering those services in Ashland. Smetz's Tire came up and I gave them a call and was informed that early afternoons would be the best time of day for walk ins. That turned out to accurate info, as the work on our vehicle was able to done right away -- Not having to wait was much appreciated, BUT, what really impressed me was that the "reminder" sticker placed on my front window, once the work was completed, indicated the next recommended oil change was listed at a 7500 mile interval. That is the number that our car manufacturer recommends, but my previous quick oil change location had always recommended it be changed at 3500 miles. I raised concerns about that number with employees of that establishment, but was given some B.S. corporate answer -- So if you are looking for GREAT and honest car service, I suggest you check out Smet'z, in Ashland (OH).

An hour into my 3 hour drive, I stopped for a second time to fill my deflating tire and searched…read morefor a tire store nearby. My GPS led me to Smetz. Eric Dull quickly assisted me, got to the problem and I had two new tires and was on my way before I ever imagined. Just wanted to thank him and Smetz for an easy experience. And for helping me get home to my family safely.

Alen offers outstanding service, characterized by reliability, consistent availability, and deep…read moreexpertise. Their commitment to honesty and fair dealings ensures a trustworthy experience. Gets job done fast!

Amazingly fast service and reasonable rates. If you are in need of service do not hesitate to…read morecontact them. Thanks again!

I was shopping for a Blazer EV, looking nationwide. I found one at Sharpnack Chevy in Ohio. The…read moreprice was excellent. I ended up working with Mike Ramsdell who was outstanding! I was working blind as the car was in Ohio and I was in California. Mike sent me detailed photos and even had their body ship address a minor scrape on the quarter panel. I asked if they would certify it so it would be covered under GM's CPO program. Mike took care of that at no extra charge. His communication was timely and thorough. He sent me all the documents next day and once I wired the payment. He sent the finalized documents as well. I arranged the shipping of the car to California. It arrived just over a week later and was exactly as described. I would highly recommend Sharpnack for your next car purchase, even if you are not in Ohio!

Steve the service advisor wasn't clear on price for a brake job on my…read moreBuick Envision. Quoted me $490 for front brakes only. After I waited 3 hours ... they finally inspected them was told it would cost over $600.00 I made this appointment and drove from Canton, Michigan. Wasted time and money ($ 94.00 for them to do a brake inspection) Would never go back to there to their service dept. Dealt with Vehicle salesmen before they always treated me well. Received great deals on my previous two new car purchases from them. Gave me $1000 more on a trade in. That's why I traveled all the way to Ohio. They were endorsed by my coworkers in Toledo. Michael Marmol and Tim Howell were very cordial but didn't have a lot of new or used inventory for what I was looking for.