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Caliber Collision

5.0 (1 review)
Closed • Closed

Services - Caliber Collision

Bumper repair

Auto frame testing

Auto steering and suspension repair

2 More Services

Rear-end damage

Truck rental

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2 years ago

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Fitzgerald Body Shop

Fitzgerald Body Shop

(5 reviews)

Great service, always professional and willing to go the extra mile to make sure I was satisfied…read morewith the repairs to the front of my pickup. Bob Martin Clyde, Ohio

Our experience with Fitzgerald Body Shop has always been exceptional in the past. When a rock was…read morekicked across the highway, scraping the hood of my car, shattering the windshield, and damaging the roof, I knew that's where I wanted my vehicle to go to be repaired. What I didn't know is that Caliper Collision had bought them out. No big deal, it's a preferred repair shop for my insurance company, so I'm sure it will be fine. Boy, was I wrong. My car was damaged on 8/4/21. L&M Towing in Vermilion came to get it that day and it was towed to Caliper in Monroeville that afternoon. All of the photos from the scene were sent to my insurance and I discussed in detail with the collision shop as to what damage was done. Payment was issued on 8/6/21 and repairs started to happen. It took longer than usual to get the windshield as it had to be OEM and I understood that because everything is taking some time with COVID. On 8/19/21 my car was finally completed and my husband went to pick it up. Not only had they not done the repair to the damage on the roof of the car, they had over sprayed my bumper and windows. The roof was pointed out and we had a picture from the accident scene yet they just didn't do it? Completely unacceptable. He was told that they would get it fixed and that it would be ready for pick up again soon. On 8/23/21 I was called and told that the overspray was taken care of and that the roof had been repaired. Again my husband went to pick it up. This time the paint was beautiful but the interior of the car still has glass pieces in it and there were black greasy handprint on the tan headliner and sun visor. He was told they would get it cleaned up, again, and it would be ready in the morning. I went to day, 8/24/21 to attempt to pick the car up again. The body work is perfect and the interior is clean but they decided to put my EZ pass and dash cam back on the windshield. This would be fine if they had put them where they belonged but they just put them wherever they wanted to put them. The EZ pass is not up and behind the mirror as I had it but in my line of vision. The dash cam placement now catches the block box behind the rearview mirror so I won't have a clear view of the road on camera. Yes, these can be moved but they should have never been put back on without being crystal clear as to where they went. I shouldn't have to scrape them off of a brand new windshield and remove the glue and place them again. The lady in the office offered to have them fix it but I didn't have the time or patience to wait any longer for my vehicle. Overall I am frustrated and exhausted with this experience. Work that was done was done lazily and some work was just skipped, and although all issues were fixed, it should have never happened like this. The EZ pass and dash cam are frankly not a big deal, but after dealing with issues for almost 3 weeks I am a little more than annoyed that I have to take the time to remove them, clean the windshield, and put them where they belong. I most definitely would not recommend this repair shop to anyone.

Sharpnack Chevrolet Buick - Shiloh ox roast parade sponsorship

Sharpnack Chevrolet Buick

(18 reviews)

Steve the service advisor wasn't clear on price for a brake job on my…read moreBuick Envision. Quoted me $490 for front brakes only. After I waited 3 hours ... they finally inspected them was told it would cost over $600.00 I made this appointment and drove from Canton, Michigan. Wasted time and money ($ 94.00 for them to do a brake inspection) Would never go back to there to their service dept. Dealt with Vehicle salesmen before they always treated me well. Received great deals on my previous two new car purchases from them. Gave me $1000 more on a trade in. That's why I traveled all the way to Ohio. They were endorsed by my coworkers in Toledo. Michael Marmol and Tim Howell were very cordial but didn't have a lot of new or used inventory for what I was looking for.

A Class Dealership I purchased a used Mustang from Sharpnack…read morein 2020 in Willard Ohio. The documents that I signed indicated that the car had a navigation system. I live in Indianapolis and the dealership delivered the car to my house, a nice customer service. After driving the car, I realized that the car did not have a navigation system. Sharpnack's website talked about the Company being founded on high family values, treating the customer right and doing business in an ethical manner. So I sent off a letter to the President (son of the founder} about the missing Nav System. In a few days Jeff Neibler, Sharpnack's General Manager, called me and we discussed the missing Nav System. He told me that the dealer documentation system that they were using at the time defaulted to the car having a Nav System (subsequently replaced by a different system). He apologized, said Sharpnack would make it right and then they reimbursed me for the installation of a new Nav System. Over the years I have purchased a number of vehicles from a number of dealers - some very good and some that were extremely bad. I would put the Sharpnack Group at the top of the very good list based on my experience with Sharpnack. Nice to do business with a company that does business the right way.

Caliber Collision - bodyshops - Updated May 2026

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