(-) 1-Star Review - Fitness Connection (West San Antonio) This is by far the worst gym experience I've had in San Antonio, and it has nothing to do with the equipment alone. The real issue is management and how they handle customers. I initially came in to use a 5 day pass. I was told it had to be used on five consecutive days, which was not clearly explained upfront. After using just one day, I was denied entry unless I paid for a day pass that was quoted around $40-$50. That pricing is unreasonable, especially when other gyms offer full monthly memberships for far less. The facility itself is overcrowded, equipment is frequently dirty or out of service, and the overall environment feels poorly maintained. The biggest problem, though, is how memberships are handled: * I was signed into a month to month plan without clear explanation or consent * I ended up paying around $200 total without even properly using the gym * This included: * Monthly dues * An unexpected annual fee ($60) * When I submitted my cancellation on March 31, I was told I still had to pay for the entire month of April due to a 30 day notice policy, even though the next billing cycle hadn't started That already felt excessive, but it got worse. When I canceled, the manager asked for my reason, which I clearly explained: * Poor communication * Misleading membership explanation * Lack of transparency However, the receipt I received listed my reason as: "Member does not use the gym" That is completely inaccurate and not what I said. This is a serious issue. If management is willing to misrepresent customer statements on official records, that raises concerns about how they handle complaints and internal reporting. Final Thoughts * This location feels disorganized and poorly managed * Staff at the front desk are fine, but management lacks professionalism and transparency * Policies are either not explained clearly or are enforced in ways that feel predatory I strongly recommend: * Reading every detail before signing anything * Asking direct questions about billing, annual fees, and cancellation terms * Getting everything in writing I would not recommend this location to anyone based on my experience. read more

Fitness Connection - Gyms Near Me - San Antonio, Texas

ITS ALL ROSES AND BUTTERFLIES UNTIL IT'S NOT. When Fitness Connection first opened up, I was excited to learn that they had a section specifically for women to workout. Something that drew me to change gyms. I didn't care for the rows and rows of equipment that looked like a big warehouse. I participated in one Zoomba class that I felt could have had some low impact options. It was good and got the heart rate up. My sneakers kept sticking to the floor and it was difficult to slide side to side in some of the movements. Definitely a lot of jumping. Soon after, I signed up for personal training, feeling that this was the answer to continuous weekly exercise that would hold me accountable. The only issue is that I do have medical limitations and with that being said, my trainer, Savannah, made sure that she was always checking in with me to be sure I wasn't experiencing any pain. She really is an EXCELLENT trainer. Without going into all the details of all my health issues, I found I needed to take a break and heal. We did a 30-day freeze so that I could take some time to get better. Unfortunately that didn't happen and was told in order to cancel my $240/mo training cost I needed a true doctor's note or else I would be forced to give a 30-day notice to cancel. This is EXACTLY what Mr. Collins said to me. I immediately went to my doctor and paid my co-pay, and walked out with a treatment plan for PT and my note to the gym. I directly left the doctor's office and went straight to the gym to give them my note. The manager was NO WHERE to be found. I waited patiently and then was told they would take care of it and contact me. Meanwhile, I'm in contact with my trainer and she is telling me that she will follow up with the manager. I know that she was following up with him and he was dragging his feet on it. I have the text messages. Come Aug 6, I see a charge on my account. They charged me after I had given my doctor's note to cancel. Now Mr. Collins is calling me telling me that unfortunately because my doctor's note doesn't give a date to return to my training, that it is unacceptable. They are keeping my money and I will be canceled at the end of the 30-days. But I can still have my training sessions! Or! I can be reimbursed and charged again next month and continue my sessions. What kind of sense does that make when you have a note from your doctor that says you can't? At this point, I want a divorce from this whole program. I refuse to ever have anything to do with this business. They say one thing, and then lie so they can get one more payment out of you. What a scam. My advice, go somewhere else. read more

The gym did not allow me to have a 5 day pass to see its amenities and try it out. I am coming here on business via the military and will be here for quite some months, on top of that my family lives here. That being the case, I wanted to check out gyms in the local area to try out and to obtain a membership with. Unfortunately, right as I showed my ID with the front desk, I was quickly turned down. Due to my ID being from Illinois and not being a resident(they assumed right when they saw my ID that I wasn't gonna be here long), and due to me being here for a "short" amount of time (4-6 months), I was told they would not approve of me obtaining day passes to try it out and that I can get a membership instead for the time being....wow...thanks. Look I get it, Ill only be here for some months, but I (as well as many others) would like to try out a gym before committing to any type of serious payment. Even if its temporary for a couple months. At the end of the day if I like the gym you'll be getting my money anyway.... I was really excited to check out this gym as the pictures looked great, on top of that it is right by my family's home and when I visit San Antonio I think it'd be a great gym I could hold a membership with when I do visit later on (I come here pretty often), but the idea that I cannot try out the gym due to me possibly leaving in 4-6 months due to business struck a nerve. I even told the personnel that allotted amount of time I'd be here, and they still said no. The personnel who assisted me were respectful and straight forward. I appreciate anyone who talks to me and doesn't push me aside. They even offered me a "courtesy day" since I was already there (keep in mind I walked 1 mile to get to the gym from the hotel I am currently staying at for the time being.) But I declined out of anger. I wish your terms and conditions for the free tryout days spoke of that "rule" that I was told. I find it unfair and feel judged. Instead of me trying out the gym, I was told to just get a membership and cancel later. Went to LA fitness down the road and told them my situation, they gave me 3 days to try out the gym despite my situation. Their exercise equipment does seem sorta outdated, but I am considering getting a membership with them due to their open arms instead. Fitness connection looks nice, clean, big, with decent equipment and good customer service...just wish I could've tried it out and got a feel for it. Thanks..... for not really anything. read more

Uh!!! They kept saying and telling us they're changing to 24hours after the new year! Lies lies lies! Bunch of scammy sales people in there like a car sales man and if you say something they get all crazy and rude with you, a bunch of young people running it! Like nene from RHOA would say "oooh the ghettoooo, we in the ghetttooo" and then send an email saying they're extending their hours.....uh these are the same hours, this is no extending!!! read more

Fitness Connection - Lies Lies Lies - Gyms Near Me - San Antonio, Texas

This being my first time going to this location since i go to the other two in San Antonio more often. The front desk young boys are rude as hell, expect nothing more. I'll be sticking to going to the South Park and west ave location. Improve your employees at this location. read more

I came into this gym for the first time since moving to the west side of town. I waited 30 minutes to workout here, since I did not know they open late on Saturdays. They had a girl there, who was the only one, without any management or a supervisor. I actually came to try them out, peep the facilities, then eventuallly join. Not today. She told me that since nobody was there to process a day pass, I'd have to buy one for $43. Pointless, since I was gonna join anyway. Well not anymore. The only feedback I have is you all should have a manager, or someone who can process memberships arrive at the same time your opener does. She was nice though. read more

Fitness Connection - Gyms Near Me - San Antonio, Texas

... so upon moving here I wanted to get a pass to check out the gym and figure out what time works for me etc.; they tell me I must have a Texas ID... even with several bills in my name. Ok fine ! Then I finally get to my appt for my id (in JUNE, been here since Jan). I come back to this BS of a gym and they don't want me to get a PASS but offering a membership ? That makes sense to yall? NO PASS BC the paper ID that every other business accepts as PROPER IDENTIFICATION , the GYM doesn't ? I can buy liquor. Weed. And everything else, but not a gym pass ?? THAT YALL OFFER FOR FREEEE ??? lol yeah. Def won't get a membership. I have documents proving I live here and WHAT TEXAS DEEMS proof of an ID and they still won't offer a pass. Yeah I'll pass. Thanks for wasting my time Edward. ***response and update. It's dumb to keep saying "we require a state ID" as if I didn't have or present one. Your response should be WE ONLY ACCEPT THE HARD ID, even though you have to prove residency to get the paper copy as that is how the state of Texas handles ID/License. So again it is dumb to keep saying you gotta have an id. One was present and not accepted. And no I won't wait till it comes in and then come back bc again it's dumb. Also, GM texted me saying the same shit. And then offered me a three day pass. Again DUMB. No further explanation or response is needed. The rules are stupid when you're in a state that A. Makes u wait several months to get an appt to get an ID. AND THEN B. Make u wait several weeks to get a hard copy. Meanwhile , every other establishment that IDs takes the paper. lol. DUMB. FOR A GYM MEMBERSHIP !!!!!! read more

They are NOT consistent on their hours. It is Sunday and they should have opened at 7 am. It is 7:20 and still no sign of life in the gym. Several members out here trying to reach a manager. This is ridiculous! And this is not the first time I have experienced this. This is my third time having to postpone a workout due to employees not showing up! Something has to change! Oh I know! Me being a member has to change! 3 strikes....I'm out! read more

from the moment we arrive Mariah was welcoming and engaging with my children she made them feel comfortable and keep them entertained. We felt completely and ease leaving are children in her care my kids came back smiling and excited to share what they did. were grateful for the care and attention Mariah gave are children read more

My friend and I wanted to utilize the 5-day "free" pass; however, we were denied the pass due to the time frame we arrived and for not being a San Antonio resident which was clearly NOT stated in the initial deal of the pass. The lady working would not even give us a free day pass which was quite disappointing. Would not recommend this gym as they had no clear expectations for this deal and they just want your money. read more

Have been going to this gym for nearly a year. Everything is great except the whole guest pass system, the employees push you to bring guests almost every week and then have a bunch of restrictions such as their age, their place of residency, and a 24h wait before they can come in. read more

After talking to Catherine from customer service about the differences between the Elite and Plus memberships in which she didn't even know there was a third tier offered only at the Westover location... I have decided to cancel entirely. I was then redirected to Allen directly from the Westover gym in which the only classes now offered in Plus are cycling, Zumba and Silver sneakers (for Seniors). When I signed up for FC Plus last October it included all classes not just the three that are now being offered. When they decided to renovate it to FC Vibe and add an additional charge to a third tier of FC Elite they changed what classes were available with FC Plus. So what's the point of paying FC Plus? I was not notified about these changes as well, other then that it was being renovated but not that the Plus membership was losing benefits. I did not receive a letter or an email stating that my Plus membership was essentially losing access to classes that I previously had access too. I didn't ask for the gym to be renovated so why am I paying extra for it? If anything I should be paying a reduced monthly amount because I just lost almost all classes I previously had access too. I'm disappointed with how much of a scam it felt like and how gyms are so strict about cancellations but they can change your membership without notifying you. The other two FC gyms located in San Antonio do not have FC Vibe so you're basically paying extra for only the Westover location and there's not even a ton of classes to make it worth it. I can take the same class at Blanco West and I don't have to pay an "Elite" membership. But when it's at Westover I do? It just doesn't make any sense to me. read more