Love the upgrades and the new staff. They've done a lot to improve this gym and are continuing to make improvements. I enjoy going here again. The gym is also very clean and their janitorial crew works there butts off to keep it that way. read more

If I could give a ZERO, I would. This place is a joke when it comes to cancelling your membership and receiving a partial refund for non-used membership. I paid for the Elite PIF in November 2025. Went once in 2025 and never back. Gave 30-day notice on May 18, 2026, due to non-usage. Called CS about a partial refund today May 20, 2026, and was told NO. SCAM!! It feels like you're at a night club because it's so dark inside and not to mention you can barely see the settings on the machines and as far as cleanliness - non-existent. If you think you're getting a better deal by signing the "yearly payment plan" - think twice. I will NEVER go back here EVER. I'd rather pay to go to an upscale gym. read more

LOVE THE NEW ATMOSPHERE NEW MACHINES AND VIBE! Customer service wonderful as usual ! Used to be very bright in here I love this new layouts and new machines so much read more

See all

I was looking to change my gym membership which I have had for 20 years and I was invited to come as guest from a member and the front desk turned me away after speaking to the manager. Good indication I need to stay where I am at or look into Lifetime or EOS etc. (which are all within two miles of this location) they may have a warmer approach for someone looking to become a member! VERY DISAPPOINTED TO in how this was handled! Happy Thanksgiving! read more

I love this place its a good place to workout the only thing i dont like is the personal trainers being pushy trying to sell you a workout course even after you show no interest and tell them no read more

Been a member since 2017. Lots of upgrades (that you have to pay more for) but decent gym

Had to come back and explain how this is a terrible customer service gym. Kayleigh specifically was quite aggressive in wanting to force me to sit down as I wait for someone to do a full fitness thing on my guest who is in town for two days and just here to work out with me. Not only that she went and got a random black girl to talk to me to pressure me! They harass you just for a guess to come for ONE DAY! By far worst gym experience and Kayleigh is quite terrible. I come here everyday and a guest coming for 2 days to use the guess pass and all this harassment. INSANE. read more

Chris was very attentive and helped me out and is the reason I signed up. 10/10 ambiance, supplements , a lot of stair masters.

The front desk interrupted my workout mid-set to ask me to leave them a five star review and they ask you to purchase items on the way in and out. About a month ago, they called me from the front desk while I was in the sauna insisting I get out and go straight to the front desk. I guess they thought I had signed in using someone else's membership. They insisted I go to my car in the rain to get my ID to prove who I was immediately. It turned out they took someone else's membership photo and put it on my account. In attempting to correct this, they made me sign in three more times walking around the counter from one side to the other each time signing into different computers for them. They were really rude about it and never once apologized for the error they made, interrupting my workout, or making me go out in the rain to prove it was them that made the error. However, if you're looking for a cheap gym with a sauna this would be the spot. read more

Announcing that the gym is closing every 5 mins the last 45 mins before close is extremely unwelcoming, distracting, and a toxic workout environment to paying members. Your hours of operation state open until 10pm. We know this. read more

They just reopened after the "glow up" (their words) remodel. They painted the whole place black! It's like working out in a dungeon now. Shadowy and dank. Trying to cancel is a nightmare, too. Feels like they broke their agreement to provide a suitable place to work out. If you want some exercise, try dodging cars in their crazy-a$$ parking lot. read more

I recently moved to Dallas from New York and I am currently searching for the best gym. Today, I decided to check out Fitness Connection and signed up for a five-day pass. However, the manager refused to let me use the gym because my ID did not show a Texas address. Since I just moved, it will take time for me to get a Texas ID. The sales staff and fitness manager are incompetent and out of shape, which reflects poorly on the gym's overall structure and staff quality. read more

If I could give zero stars I would. We have tried to cancel this membership for two years now. They have charged us over $600 and always have an excuse as to why they can't cancel it. Person A says we need to talk to person B and when we do talk to person B they say we need to right a letter. Did that never heard anything. Then we emailed, they respond that we needed to talk to person A. I even went in person and they said they saw some notes on our account about canceling but didn't have the authority to do anything. What makes it worse is we stopped going because of broken machines and have not been back this whole time. With the money they keep charging us I hope they at least put it towards that. I'm so done. I'm disputing everything with my bank now because it is out of hand. I never know when they are going to try to take money out of my account. read more

Friendly. Equipment always available, never have to wait. Good value for the money.

This used to be one of the nicest gyms in the area, yet they've managed to make it one of the worst by cutting out more and more of the services and amenities. I quit FC and joined LAF which is much better managed, and much better class schedules. read more

I give one star because of how tedious it is to cancel a membership! Despite going through almost all the steps stipulated in my contract to cancel my membership this has been a struggle and they continue to charge me for services that I am not using. Considering how easy it is to sign up for the gym, I believe that cancelation should be equally seamless. I am very disappointed and if there was a way to give zero star that is what my rating would be. read more

A lot of machines! Well worth it! Cheap and affordable price. Friendly staff, always willing to lend a helping hand!

Was a customer here for a while and had to drop my membership. Free weight section is absolutely slammed and unusable from 4PM-8PM. Gym is very clearly overcrowded and it shows. 4 Bench stations for a parking lot with something like 90+ cars with every single space filled. The only thing you can do at this gym is run on the treadmills. (in which case, you're best just doing it outside for free ) or use machine weights ( which is still a huge maybe ) The free weight section often comes with tons of people in buddy groups who run rotations on them so it can lead to 2~ hour waits for a squat or deadlift set, and usually 45 min - 1 hour for bench. This is hands down the most overcrowded gym i've ever been to. This gym needs to cut half of the cardio equipment and put in free weights - but instead the management just continues to lower / take away benefits repeatedly. The cut from 24h to "normal" hours means everyone is squeezed into tiny time blocks, further creating more overcrowding. That being said, it's a gym for 10/month, but check with your insurance to see if they offer a multi-gym membership that includes local gyms for much cheaper than cost. Paying 20-30 a month is something I am happily paying to not have to go to this gym. read more

If you like a chaotic ,unorganized, and a leaky gym. This is a the gym for you . The people are nice tho ... read more

Fitness Connection - Facing the front desk - Gyms Near Me - Carrollton, Texas

Tried fitness connection on a 5 day pass and went in optimistic. I've heard low cost gyms have a flood of cons but I couldn't find the cons on this one yet. I have joined and attended for a week now so far so good. The women's fitness area was the plus for me. The sauna in the women's restroom was another plus. Aside from the women's area, there is a daycare onsite, basketball court and racketball area. Definitely a gym affordable for the entire family. I'll try and update in a few months. read more

Fitness Connection - Plenty of equipment and women's only fitness area - Gyms Near Me - Carrollton, Texas

See all

Amazing Employees: Tiffany and Tabitha !! Great facility with so many options to exercise!

Extremely DISSATISFIED with #fitnessconnection. I've been a member since 2015. No problem but, once I finally decided to purchase personal training. Around 2019 even though I felt it would be a terrible decision. But company had this deal which was obviously too good to be true. It seem pretty easy. I signed up for a contract for PT for a year. Unfortunately this was Right when Covid hit. So the gyms were shut down my membership was frozen. While fighting Covid I had a cancer scare and fought the following year. Fast forward January 2021! Called fitness connection customer service to check on my PT sessions again I was told my sessions were in good standing. I could just go to any location and speak to a personal trainer. Sadly due to health restrictions after looking at the location. I was skeptical because Covid was still pretty fresh. I'm immune compromised now. I had just been released from the hospital for having 20 blood platelets. I literally fought for my life so trying to get fit in a facility like that would put my health at risk. I ask the customer service representative Jessica if I could freeze my sessions again til Covid dissipated. I asked would the sessions expire she told me no all I had to do was call and get them activated once I felt safe the cleaning protocol was being taken seriously in the gym. I was a gym flower so fitness connection didn't look classy like most gyms I was used to. #24hourfitness and I also worked for #LAfitness. Those gyms are up to par completely corporate wise and also having a basic level of good customer satisfactory. I paid 609$ a month for 15 session in 2019 but the contract was canceled due to Covid. The gym also canceled its pt partnership with #Paramountfitness. Which left my account floating in the wind. I just wanted to use my sessions or be refunded. This company is trying to make me pay an additional 300$ for sessions I've never used. IT MAKES NO SENSE! I FEEL VERY MISTREATED MISHANDLED, DISRESPECTED, and DISGAREDED. This process is giving me MENTAL ANXIETY AND IT SUCKS. In such hard times I still tried to work with them, Sadly nothing is resolved. Beware Don't get the Training it's completely stressful. I have been bamboozled by fitness connection three times now I will be canceling my membership. I will be filing a complaint every day that I can type until the situation is resolved and have yet to get a session set or even a clear reason as to why my account is so messed up. This company keeps asking for More money but giving SHIFTY SERVICE. I really did like fitness connection but this process has been DEVASTATINGLY PAINFUL. I feel like they just want my money and not help get me healthier. It is now July 23. Every manager I speak to has been helpful but corporate has been telling them no in assisting me. I have officially spent $800 for sessions I have not received. This is not a good look for a company stealing from its customers????? Each time I seem to get close with having the situation resolved. fitness connection. Does something to the manager that I'm working with because Taylor was fired, and the current manager is being told no left and right, even for trying to figure out a small solution. It was told the DM says this was a she said, he said situation from corporate WOW!! but I have medical records contracts and pay documentation. Taylor and Micha of Allen appreciate you for trying to help. But it's only so much the good employee can do. In a HORRIFIC situation with a MANIPULATING COMPANY like #FITNESSCONNECTION. read more

I just don't get it why the music is off every sunday!!! I asked the guy more than once and he mentioned that they're fixing it ! I guess they fix it every Sunday .... read more

Do not give this people your credit card number! I canceled my account in January and they're still trying to charge me now in April even tho I sent the letter to their offices, they have extremely predatory policies and now they're threatening with running my credit over 20 dollar they think I owe them. Also their gym is packed and there's no parking read more

Fitness Connection - Gyms Near Me - Carrollton, Texas

Would not recommend for anybody. Seems like these people are out to get you. I called over a year ago to have my account canceled. They now say there is no record of it and I have continued to be charged for over a year. When I asked what I could do to fix it, the gentleman miles said that I would receive an email with the cancellation details which has not come and that without that cancellation email there is no way that I can prove that I ever made the original cancellation and they've been pulling money out of my account for over a year. Would highly recommend anybody looking for a new gym to stay far away. These people are scammers and even when you reach out for help they act like there's nothing they can do and you are just at a lost. I will definitely never step foot into one of these establishment! read more

I appreciate that when masks and temp taking was mandatory, they were doing this. Also they make social distancing possible by blocking off every other set of equipment on the floor. I think the cleanliness of the club is great and the staff are polite. With that said, I am not at all happy with management. I train indoor cycle and I had to basically beg to have 2 power bikes put on the floor after being told I could not train in the cycle room. 2 power bikes are not enough. I have been forced to train at exactly 5am to ensure I get one of the two. I was a Spinning Instructor for 7 years and know how effective these bikes are when it comes to training. The bikes they own are top notch...but not enough are available. They are the only reason I stay at that facility. Management made me feel pretty petty for asking to have more of those bikes put out. There IS room if you remove a couple of the lesser used bikes. I would not recommend this facility to any serious indoor cycling enthusiasts who know how to train. THEY WON'T GET A BIKE. read more

PART 2 Here are 11 Reason why you should not buy fitness Connection supplements. 1. They don't care about loyalty. 2. Having a bad experience with something you bought and want an exchange, they don't CARE. 3. Repeat customer business, they don't care. 4. Dissatisfied...meh...keep moving. 5. Your just number in the aggregate. 6. When you want help there are NO solutions. 7. People at corporate are at lunch. 8. Did I say NO NO loyalty. 9. Don't do it to help front desks meet their personal sale quota bc if they can't do anything when you want to exchange a product. 10. It's your fault and only your fault if there is reaction to what you bought. 11. No full disclosure is NOT give at the time of the sale. Jus take your business else where. 7/11, QT will gladly exchange your box of 12 for you. PART 1: Don't buy products at Fitness Connection whatsoever? Let's me say I have been a very consistent paying member for years...even gone to the length of referring my friends here as well. I also patronize the business buying products. But the one time I buy a a different box of 12 cookies which as I found out gives me he worst upset stomach and terrible gas suddenly no one...not even the manager would exchange the box for another flavor. No one has the power or Authority to do anything. So hopefully corporate can do some thing positive for a long standing customer. All I ask for is a refund. If this goes sour due to the lack of customer service...be sure everyone will know as well. Stay tuned. On to Facebook. read more

Fitness Connection - ‍ - Gyms Near Me - Carrollton, Texas

I went to cancel my membership last time and they already let me sign to cancelation the membership, with no further charge. And then they kept charging me, I called customer service but nobody caught the phone. So disappointed with their services!!! I won't come back and never recommend this location! read more

I've worked out there, off and on, for a few years. The place has its faults, surely; but all in all, they do alright. I pay $25/month now, and I still feel okay about it. They've handled the virus as well as any could, with a mask and gloves req., barring the lockers and sauna, blocking every other machine, right from reopening. It's clean; open machines work; wi-fi works; bikes work; squared away, all in all. The staff is great (mostly beautiful / friendly young women, yay!); and, though they've blocked off every other machine, there were so many to begin with that there is still enough to go around, it seems. Not so with the free weights. It's very crowded there, with half the benches closed; very hectic. They've charged me less throughout the virus, which is decent. I've worked out at almost every major gym chain in Addison/N. Dallas: across the street, at Lifetime, for two years. I didn't like the $75/month cost or its Manager's tyrannical ways, so I left (even though it is a very nice gym). At 24 Hour for many more years before/after that, always disgusted by Mgmt. and Staff's complete lack of caring about...anything (except signing new members and selling personal training sessions, of course); the place sucks so bad! I'm glad they're going out of business; good riddance. I tried YouFit, and thought it was just fine for a first gym, but only that; dark; demotivating crowd; not much equip; I needed more. Fitness Connection gets the mix right, I think. read more

Just filed my complaint with BBB. FC makes it very inconvenient to cancel memberships. And they start ACH fees again a few months later hoping you won't notice. I put a stop at my bank and now they text me for late dues. What a scheme! 100's of "billing complaints" on the BBB site should tell you all you need to know. Stop/ in response to the business owner reply, it makes it even worse when you try to put the onus back on me. I have already cancelled. The onus is on your company to honor that fact - and never address me again as if I was a current client "experiencing inconveniences read more

Fitness Connection - BBB Complaint - Gyms Near Me - Carrollton, Texas

See all

In comparison to other Fitness Connections in the area, this location is my least favorite and GROSSEST. I've been part of several fitness clubs including: 24, Lifetime, and Planet. The cost of membership at Fitness Connection is the lowest but you also get the biggest bang for your buck. There are plenty of new cardio machines, isolate weight machines, and free weights. You'll find lonely free weights and trash (paper towels, empty water bottles) sitting in random places, like the cardio or in walkways. Be kind to them, as there is no one around who is willing to claim them. Thus, I often find myself re-racking the weights during my rest or reuniting certain weights because someone didn't re-rack it correctly. At other Fitness Connections, the staff will politely reminding guests to re-rack and be courteous. Oh gosh, if I had a dollar for every soiled paper towel and/or lonely weight I saw on the opposite side of the gym, I would have a brand new pair of stilettos waiting for me every month. What is going on? Also, the floor exercise area greatly lacks in floor equipment. They do have a big spongy mat, on the second floor, behind all the cardio machines. At busy times, you'll discover congregations of sweat as the mat is meant to fit up to 10 people. I sometimes find myself stretching at home or in the locker room. No medicine balls, pilates ball, resistance bands, or step-ups, only for personal training sessions. I don't expect much for a place this cheap but what about more individual mats or at least a bigger area for floor time? read more

This is an awesome gym. I have been a member for about 3 years off and on due to traveling. yes, it can be crowded at times, but that's a good thing, because it shows people want to be here . I think you should try the gym out, with an open mind and understand how things work in the gym. This gym has good energy and every one there is hungry to better themselves. read more

One of the worst gyms around here. Place it's always dirty, the weights are not where they suppose to be. Staff needs to take more responsibility on doing their job. It's supposed to open at 5am but apparently there's no key to open. People wake up early to make it to the gym before work! This is so unprofessional Fitness Connection!! read more

Great service desk, I loved the customer service. Felt things were moving too quickly when she asked to keep my ID, then I realized it was for my temporary pass. The whole experience after was a blur, more of a sausage fest than a 2:1 ratio, should really consider hiring a couple club promoters. Overall nice gym thou, weights were neat, machines were clean , and the facilities were well taken care of. read more

I absolutely love this gym. Wow. I am always welcomed in with a warm, friendly staff member. I specifically have to give a big fat shoutout to the Operations Manager, Madeleine Marcos. Her encouraging attitude is the reason I feel confident coming back. She actually took the liberty of giving me a brief tour when I first started coming, and even helped me get into some different kinds of classes than I had been used to in the past. Ultimately it's a great gym, I'm comfortable when I'm there and it's because of the staff members like Madeleine! read more

DO. NOT. ENROLL. especially with the Ulta Body Fitness personal trainers as they will scam you and lie, even if you ask questions and read over the contract. I was told that my sessions would rollover if they weren't used. What the girl failed to tell me was that in order to KEEP them, you have to continue paying for more and more sessions. Not only did she provide false information to my questions regarding the contract but I hope the gym is aware of how this third party treats their customers. 1 star bonus for the sauna. read more

UPDATE: I wrote my original review 5 MONTHS AGO. I am still dealing with this bullcrap. I sent my cancellation via certified mail, Fitness Connection then went on to send my "unpaid balance" to a collection agency. I am now having to go back and forth with them in order to protect my credit score. Unless you plan on staying with Fitness Connection until you're in a casket, go literally anywhere else for the love of God. Go to 24 hr across the street, anywhere else is better. (5 MONTHS AGO ) Stay. Away. The gym itself is fine, albeit extremely busy during peak overs. However, if you ever hope to cancel for any reason, prepare for a massive headache. You are required to mail in a letter designating your reason for cancellation. No phone calls, no in gym forms, this is the only way to cancel. I'm about to go through this, sift through the other reviews for other horror stories. Terrible business practice. read more

I've been coming to Fitness Connection for almost a year now and love every moment of it. Prior I used to be part of a different gym and when I moved this was the closest. I didn't think much of a "$10" gym but I gave it shot and it has everything you need! State of the art weight machines, free weights, basketball gym, racketball courts, supplements, women's area, and cardio floor. They offer yoga, cycling, conditioning, and strengthening classes that will get you moving! The UBF staff are great! I haven't had a session but I see them challenge their clients and getting results. Get moving and take control of your health! read more

Fitness Connection - Gyms Near Me - Carrollton, Texas

A lot of equipment but when it's busy, that doesn't matter. Staff is generally very nice but their guest pass isn't very accommodating. I had a friend visiting and we wanted to hit the gym together. You can only bring a guest once every 4 months. If they want a one week pass, it's $50. That's not worth it at all. I might be looking into other memberships. I like the location and equipment as previously mentioned but the visitor pass situation has me ready to look elsewhere. read more

DO NOT BUY A MEMBERSHIP HERE!!!! Canceling is the biggest nightmare ever!! They will keep taking your money!! Written requests through snail mail are the only way they accept cancellations of membership. Who actually uses old fashioned mail anymore?? The notice also has to be given 30 days in advance, so they get you for one more month charge. Have never been impressed w the customer service at this gym. Bringing a friend to workout was always the biggest ordeal. Actually had a Fitness connection employee leave the building to go on lunch break with my friends id still in his pocket. Why would someone else's personal items be placed in his pocket?? Not impressed. Not once. I recommend saving your money and taking it to a more established gym that possesses knowledge of how to run a Gym and business. UPDATE: thank you for the response Katie from fitness connection. I called and was ONCE AGAIN informed they could not help me over the phone and that I needed to WRITE A LETTER to solve this. The guy on the phone gave me a 1-800-922-7898 number that is NOT IN SERVICE!! My bank account was charged $43 today. IT IS THE MIDDLE OF THE MONTH- these charges are happening at random and getting bigger and bigger. What's the next step? Calling the bbb???? read more