ooooooooooooooooooooo stars …read more
Title: Unbelievably Horrible Service - Worst Experience EVER! My family is mixed and felt the racism from Anna the front desk and Stevie the manager.
If I could give ZERO stars, I would. This is the absolute worst location in this company I've ever dealt with, and it's filled with horrible, disrespectful people.
The staff can't get anything right, and they treat you like absolute garbage. The level of customer service here is appalling, and it's beyond me how this place is still in business after they treat s mixed family.
When Linda Brooks ran the Troy location or Jason Bird managed it, things were a million times better. Now? A total disaster.
Stevie, the so-called manager, is hands down the worst customer service "professional" I've ever encountered. She wouldn't even try to fix the issues at all, was like it is what it is,and her energy is totally I hate being here attitude.
I've been a loyal customer since the Minneapolis location opened, even worked at the Troy location when it first launched, and have visited the Las Vegas location multiple times when in town. But this? This is a new low.
I walked in today, thinking I had a family membership, and was greeted by Anna, who clearly had no clue what she was doing. She looked overwhelmed and like she couldn't care less.
It's FATHER'S DAY, for crying out loud, and I was told I wasn't allowed entry unless I paid an additional $60 for my wife and son. We had just driven 54 minutes to get here, and now I'm being charged for MY OWN MEMBERSHIP and family. How is that even a thing?! What happens to caring about the customers.
But that's not even the worst of it. The dry heat sauna was broken last week, then the power went out, then they closed for another outage the week before that. And now, after all that, they're charging me another $60? For what? Because of their incompetence and caring about the customers.
Stevie was rude from the jump, disrespectful, and had the worst dry attitude imaginable, treating me like I was some inconvenience to her.
After that, she just sat in the back office, not doing a single thing to help. Not once did anyone offer a solution or show any sense of care or respect for my situation. Honestly, it was like I was invisible.
At this point, I'm seriously considering canceling my membership because this company clearly doesn't care about its members or guests which you can see with the 3 star reviews. Without us, you have no business, no revenue, and no reason to exist. So why on earth would you treat your paying customers like this? The lack of respect is beyond infuriating.
If I could rate this place NEGATIVE INFINITY, I would. And you better believe I'm going to put this all over my social media. I have millions + of followers, and I will make sure everyone knows how NOT to treat their customers. I'm done.
DO NOT RECOMMEND--I'm about to cancel my membership, and I suggest you do the same if you value your time, money, or dignity. I'm so mad left a voicemail for lawyer !! Racism and Discrimination is some something real and very bad here.
#HorribleService #WorstExperience #CustomerNoService #Unbelievable #CancelingMyMembership #NeverComingBack