Our experience with Molokai Vacation Properties was entirely happy. We told Wai, our agent at the…read morecompany, that we would be visiting Molokai for the first time as a birthday present for one of us, and she helped us to make it a good one. We wanted sunsets, an ocean view, and two bedrooms (our daughter and son-in-law would join us), so Wai guided us through choices of lodging overlooking the western shore. We pored over the referrals on the company's neatly organized website and called Wai practically every day. "Both of these look nice," we'd say, "and we're leaning toward this one." "Yes," she would say, "but you won't see as much ocean from it as you will from the other one." We changed our minds several times until, thanks to Wai's patient, helpful advice, we settled on a condo that ended up working very well for us. We were headed to Molokai because of its beauties and also because it is so quiet and undeveloped and doesn't cater much to visitors. You're more on your own there than on the other, more commercialized, Hawaiian islands. Wai listened to all of our naive questions: How long a drive from our Ke Nani Kai condo to Kaunakakai, the main town? Half an hour. To Halawa Valley on the east side? Another hour, but there is so much to see along the way that you'll want to give it more. Food? The two main groceries are in Kaunakakai, so go there from the airport and stock up before you head out to the condo. We have an evening departure flight. Can you arrange for us to check out late? Yes. Wai was so obliging and helpful that we wanted to meet her during our stay. A stop at her office was not only pleasant; it occasioned some questions we hadn't thought of before. What's your favorite coffee shop? How do we find the alley behind the Kanemitsu Bakery for their famous after-dark hot bread? That sort of detail. And it let us thank Wai in person for the expert help Molokai Vacation Properties gave us in setting up a memorable visit to a special island.

There is a long story to go along with the review.... please read all sections to understand the…read moredisaster we experienced! Do not use this company! WHAT A HUGE AND VERY EXPENSIVE DISAPPOINTMENT! We were given directions and the access code to the new condo unit. We were told that the new condo was a good comparison to our original pick, and as such, no payment adjustment needed. At this point, we were stuck...it wasn't our first pick....but this is what they had available. Since we were told that the unit available was nearby, we decided to check it out, and turned the car around and headed in that direction. While we expected a bit of dust, we were not expecting what we found. Upon entering, the place almost smelled like a dead body, seriously. It was enough to take your breath away. I literally looked in every crevice to make sure there were no bodies. There were however, many dead flies, mold in and around the kitchen, refrigerator was moldy, furniture that was worn and outdated.....the place was just disgusting (nothing like the newly refurbished place with a great view of the ocean that we just left). What a complete disappointment! On the plus side, at this point, there were no crazy people. Since we had already wasted half of another day of our very short vacation just to try to get a place that was promised, booked, paid in advanced, and confirmed with us months ago, we felt that we had no choice but to make the best of it as we had no other options. This is what they had. The new condo unit was in Wavecrest, unit 211. In addition to being dirt/smelly, the unit was very old and outdated, and the view to the ocean was significantly blocked. It did have an "ocean view," if you ignored the condo building, pool and massive trees blocking the view. In comparison to the recently remodeled unit with great views of the ocean that we just left, this was an obvious significant step down, especially in terms of value. Molokai Vacation Rentals didn't make it right as promised, but at least we hoped that no one would assault us there, like they had at Molokai Shores. We had paid in advance for a condo that was newly remodeled, right on the ocean, perfect view at $165/night (plus tax) and were given (moved to) a room with mold, dirt, dead flies everywhere...a hot mess of a place that you could technically see the ocean but it was almost completely blocked by the pool area....all for the exact same price as what we had originally paid. Upon returning home and after investigation, we found that the unit that we were moved to listed at $95/night (plus tax). So in other words, not only were we seriously inconvenienced by having to move (wasted almost an entire day of a 5 day vacation!), be assaulted by an obnoxious family, but we got down-graded in accommodations (from very clean and newly remodeled to vastly dirty and very outdated), and were offered no fee "adjustment" to account not only for our troubles but also for the listed price rate differential. We had already paid for the $165/night condo in full but were transferred to a condo that only costs $95?! At the very least, we should have received a refund for $529.01 (refund the first night of the hellish ordeal, as well as refund the rate differential (plus tax) between the two units). To date, we've not received any such refund to "make this situation right" as we were promised. We are not rich by any means and we spent a great deal of time, money, and energy to find accommodations for our short get-away. We only asked that Molokai Vacation Rentals hold up their end of the contract. Lastly, I wanted to make one more comment- while we were still on vacation, we got a phone call the day after we moved to the new unit asking us to "put something in writing" for the Molokai Shores condo unit owner (and a "Board Member") in order to provide him more information about what transpired. No follow-up since that conversation.

We purchased a condo this April and needed help getting it going on Airbnb. I had no previous…read moreexperience with short-term rentals or with any kind of property management in Hawaii. Maui On-Island Agent provided excellent advice and responsive service to help me get going quickly, including recommendations for an excellent cleaner and for other needed professionals. With their help, we were able to achieve Superhost status on Airbnb in just 2 months!

Maui On Island Agent has managed our condo for 1+ years now. David, Carl, Jen and all the team are…read moretrue professionals and great to work with. They respond quickly and efficiently to any issues that come up. Recently they advised and assisted us with some marketing ideas which we really appreciated. Highly recommend them!

Perfect location, excellent car to cruise in and Karen is so accommodating and easy going!…read more Twice this year I have rented Karen's condo in Kihei and her bright red Camaro. I had such a wonderful experience the first time, I just had to make it back again this year. Her condo is right across the street from a beach with turtles laying around every morning and the most epic sunsets at night. Karen was sweet enough to send me recommendations for places to go and things to do on Maui also. The complex has many amenities- BBQ, tennis, pool and jacuzzi and really friendly neighbors. I have referred her many friends and I will continue doing so. Mahalo Karen!

Karen is definitely a super host! She is very gracious and was available anytime we needed her…read more Her 2 bedroom condo at Pacific Shores in Kihei was just perfect. It was very clean and beautiful and had everything we needed for our stay. The condo is in the perfect location in Kihei. It's very close to all the restaurants/bars and beaches. We also rented a car and it was very reliable and great on gas. We were there for our honeymoon and had the best time ever! I would definitely recommend her place. We will be back. Thanks so much Karen!!!

Absolutely amazing team! So looking forward to go back to…read moreHawaii. Go directly to their homepage to rent, they have the best selection of really nice places and you will avoid Airbnb like fees.

This was my third time staying at the condos at the Pacific Monarch and I will stay there again in…read morethe future. I also recommend it to friends and family. It is homey and comfortable with incredible direct ocean views and Waikiki from a larger than normal, roomy lanai where I spent every morning with my coffee and fruit, and every evening at cocktail hour, just admiring the view. The staff of the Pacific Monarch are also very warm, friendly, & helpful. Deborah, the agent is a gem and makes the entire renting process easy and stress free and is a lovely person in general. She goes out of her way to make sure your stay is a pleasant one, and as enjoyable and relaxing as possible. Mahalo & Aloha Deborah!"

The water heater went out 3 times while we were there and once it was out for 24 hours. The first 2…read moretimes it went out they sent someone out to fix it within a few hours but the last time it went out the repair man wasn't able to fix it because he didn't have the right parts and it was to late in the day to get the right parts so he told us we would have to wait another day. I appreciate that things go wrong and stuff breaks but 3 times is a little much.

I can't say enough good things about Leanna. We had originally had a trip booked for April 2020 but…read morethen Covid hit and Hawaii effectively shutdown. We were able to rebook our trip to August hoping that things would come down. Unfortunately Hawaii is still quarantining guests and we asked for another extension. Leanna was able to accommodate us without hesitation for 2021. As much as we would have liked to have visited Hawaii we know now is not the right time. Leanna has been very accommodating and appreciate everything she has done. Definitely would recommend and don't hesitate to book.

Donna Bender has always provided us with a great room! The Condo is always just as pictured!…read more There is nothing negative to say about Donna or this property. We have booked with Donna for 5 years and she truly is amazing to work with. She will help you plan your entire trip and don't hesitate to ask her where her favorite restaurants are. They are all local owners with traditional Hawaiian Culture Food. I have traveled to some of the other Islands and never had a room this fabulous for this price. Thanks again Donna. We are ready to book our 2019 trip

I can't thank Donna Bender enough for all her help in getting our family two condos next to each…read moreother at the beautiful Napili Point Resort. We were planning a last minute trip just three weeks before we wanted to go for spring break. She was so nice to answer all my questions about the area and sent us an update the week before arrival on what we would need to bring and information on what the resort provided. I highly recommend using her if you are planning a trip to Maui.

My husband and I partnered with Love Hawaii Realty for a two-part real estate and property…read moremanagement service: finding a new home to buy for our growing family, and finding renters for our former home. From the get go, we were impressed by Munro Murdock and Jay Olson. Not only did they successfully get both jobs done under a tight deadline and remain calm under pressure. Munro and Jay were professional, knowledgeable, personable, and we appreciated their non-pressure styles. They are prompt at responding, and will accommodate modern processes whether using drone videography or esignatures reducing paper trails. It was an honor working with Love Hawaii Realty for our real estate and property management needs, and we hope to work with them again in the future. Highly recommend!

My husband and I are staying in Ko Olina for 4 months and Munro has been EXTREMELY helpful in…read morehelping us to find a place, DESPITE the fact that his advice is not leading to a rental of one of his properties. He is so knowledgeable and has gone out of his way to help us! He responds so quickly and has been given us such good advice. He has gone above and beyond, even offering to drive by the places for us as we have to rent the place before we get to see it in person. Five stars! I only wish we were renting from one of his clients but there is such limited availability.

The most beautiful, peaceful serene abode in Kailua. Very clean, nicely decorated and private Steps…read moreto the ocean where I had my morning coffee with the twin Muks. Absolutely stunning location and the best host family.

Rented "Place in Paradise" on beach in Kailua (July, 2019). 6 nights. 5th night bedroom ceiling…read morefalls in on daughter-in-law and 2 year old twins sleeping in bed. Had to move them to another room. Next day there were contractors in the house replacing ceiling. Was told at check in to "lock all doors and windows" because even paradise has crime. Because of wet mud in new ceiling, contractor left sliding door and window open with large fans on all night. Next day we left. So, a horrifying night for Mom and babies, and the inconvenience of contractors in the home, then not able to secure the home for that last night with 7, 5 and (two) 2 year old boys sleeping in the home. "Place in Paradise" my foot. We paid top dollar to have a quality home and privacy. Out of principle, asked for a partial refund - was told no. I would never rent from this agency, nor would I ever stay in that home again. Don't waste your money.

Similar to other reviewers' comments, this was not a good experience and I do not recommend booking…read morethrough this company. We rented in May 2025 at the Ilikai, which is a great location and has a lot of amenities but the units can be dated or upgraded, so the pricing depends upon what you want and the actual condition of the unit. In our case I felt we rented for a good value, however upon arrival and after the experience, that was not at all the case. It is very much a "churn & burn" rental agency, doing to least to maximize the revenue. Here are the issues we had: 1. Unsanitary Conditions: The unit was extremely dirty upon arrival, with visible (black) mold and filth in the showers, vents, and air conditioning unit--posing a clear health risk. 2. Air Conditioning Failure: The A/C did not function for 8 of the 10 days of our stay, during a period of high temperatures. This rendered the unit extremely uncomfortable and at times unbearable during the full heat of the day. 3. A/C Leak Incident: After the second repair attempt, A/C unit leaked water directly onto a bed where my child was sleeping. This is both dangerous and distressing. 4. Privacy Violation: A maintenance technician entered the unit without notice or consent while I was undressed, violating my personal privacy and safety. 5. Damaged Furnishings: Several pieces of furniture were broken or in very poor condition, creating both an aesthetic and safety issue. 6. Refused additional linens: I asked for a refresh of towels and was told I only receive one set of towels and linens on day 1, even though we rented for 10 days. This is truly unsanitary and unacceptable after that many days. I was advised to wash my own linens in the laundry area, at my own cost. I also asked for an additional blanket and was refused. This is in direct contrast to their website listing. 7. Withheld Personal Property: Upon vacating the unit, I discovered that personal belongings had been left and kept by the property management. Management acknowledged the belongings and agreed to return them, and I sent a pre-paid shipping label to expedite that action. Despite requests, these items have not been returned. Ultimately after several back & forth the agency said they "lost" it and they don't have to do any more than that. Wow.

Love the Ilikai, great location and views and we have previously booked through a different agency…read more Unfortunately, this time we used hawaiian vacation properties (HVP) and rented a room for 4 (room 524... ONLY SLEEPS 3 GUESTS) and upon arrival found a 'queen sofa bed' that might be as long as a queen bed's width but is about 4 feet wide, so not way to comfortably sleep 2 people on a bed smaller than a double bed:( Also NO SHEETS for the 'queen' sofa bed...I needed to email and phone them, then email again the next day before I got a response that bedding was coming but it came the next day. So we slept 2 nights with no sheets on a filthy tiny couch. In the email from HVP I was told this bed only slept one, however, when I asked where the fourth guest should sleep since they advertise this as a room that sleeps 4, they ignored me (so only a king bed and this 'queen' sofa for 1 is provided). When I asked for a cot to be brought in, they told me no extra furniture is allowed. So no solution or apology, a room that advertised sleeping for 4 and we input 4 guests into the booking site, and they ignored that this is FALSE ADVERTISING. Of interest they have also not provided me with an opportunity to review our stay which explains the reviews on their website! After offered no solution, I asked for some $ compensation and again was ignored. This is not how people should spend their vacation time so we moved on and enjoyed our week! Now back home and two of us still have sore backs ten days later from alternating who got to squish on the couch vs a saggy king mattress. Of note, this is by far the dirtiest room we have ever stayed in at the Ilikai and all other countries with marked up/chipped drywall and cabinets/fridge in need of cleaning the grime build up. HVP if you would advertise the sleeping accommodations honestly, we could have avoided this suite and booked a room that would have slept our family of 4 comfortably..... we love the ilikai and will return but will only rent from companies that are honest and care about guest experience. An honest company would revise the post and say it sleeps 3 and apologize/compensate for the misrepresentation. BTW the maid who brought the sheets confirmed what HVP rep said in the email, that this is a room for 3 and not 4, but their ad still says it is even 2 weeks after they told me it is only meant for 3 guests. To be clear I contacted HVP several times asking for bedding as well as making the problem of no proper sleeping for 4 guests as 2 couldn't fit in the sofa bed (called a queen which implies 2 people in listing when it states sleeps 4 guests) tge reply came that the sofa bed sleeps only 1 then I asked for a cot in order for this room to accommodate 4 guests and was told that us not allowed so I again replied asking what they suggest we do to accommodate 4 guests and that some $ should be returned if this place does not sleep 4. This was all ignored do please do not now say you would have jumped at the opportunity to help us. We had to stop emailing you and m as he the choice to enjoy our vacation as we already spent 2 nights before sheets showed up for the sofa bed and we were done wasting our precious family vacation time so please do not imply otherwise.