Our recent experience has reminded me that going local is the way to go…read more We needed a new dishwasher recently and decided to purchase through one of the two chain garden/home improvement stores. The service was "meh" but we persevered. After waiting for two weeks for any movement on the company, we decided to go down the street to Tim's and see what options they had for dishwashers. While the selections were few, they had one dishwasher that had what we wanted (of COURSE we want the third rack...doesn't everyone?)...and though it was more expensive than we originally planned on spending (at the box store), it was ready for purchase and installation. We paid for it and waited for a phone call to have it installed...and what do you know? We were called within two days and the actual dishwasher was installed within three days of the call! The person who installed the dishwasher was professional, respectful, and determined to install the product completely and correctly! We are still waiting to hear from the box store for next steps on purchasing a cheaper dishwasher...it's now been a month since we started the process with them. I kind of hope they do call so that I can rave about Tim's and their speedy service. Oh, and that we ended up purchasing a more expensive product. Go local, my yelping friends!

Great service in the store! Next day delivery and setup... they even hauled off my old dead…read moremachine. The delivery guys were very nice and polite and super fast!!Excellent prices. Shopping locally is always the best option!

My Mom lives in a very rural place that is not easy to get to and having a repair on a 12+ year-old…read morewashing machine isn't cost effective. But circumstances mean that we need it repaired, not replaced. Nathan took the time to text me on Sunday evening to give us guidance on how to fix it ourselves. Just incredible.

Wouldn't recommend anyone else! Fair, honest, respectful, and professional. Local and hard working…read morepeople. If you're in need of washer or dryer servicing they are the first I think of.

Very appreciative of Ken's work on our oven! Easy to work with, thorough work, and affordable. He…read morewas able to troubleshoot quickly and got our oven up and running quickly!

These guys took the extra hour to to take the doors off the frige to make sure it got in to my home…read moreand then put it back together, made sure it was okay and were great sports about it!!! Thank you. I love my new frige!!!! Anthony and Eric, my delivery men were fantastic!!

I called Umpqua Appliance to have them fix my washer. They were willing to work with my home…read morewarranty company and they did a great job fixing my washer. I appreciate their professionalism and expertise. I would definitely recommend them. Derrick answered the phone in a professional manner, Jim diagnosed the problem and Chris, with over 40 years of experience, did the repairs. If I could give Chis a ten score, I would. He walked into the house with a friendly, positive attitude and was a pleasant person all around. All in all, my husband and I are satisfied with their services.

Everything is fine. Situation fixed…read more Their CRM is top notch and left me pleasantly surprised. Might use again.

Great advise given. Friendly. Found the best crew to put down my flooring. Thanks Lowesread more

I have lost all faith in Lowe's Home Improvement as a reputable corporation and want to prevent…read moreanyone else from also having a similar experience moving forward. In signing 2 contracts, one for doors and one for windows, and paying over $37K to Lowe's almost 2 years ago, I expected Lowe's to install 4 doors and 18 windows in a reasonable amount of time as the contract stated. Instead, I have been drug through Lowe's employee's inabilities to follow through, the ordering of incorrect product multiple times, the firing of Lowe's employees, the finger pointing for who is to blame, the delay's in every area (from ordering/installation/ response times/compensation decision), installation cancellations the day of, contracting with outside agencies that self reportedly have employee's using drugs, being cut off from contacts and not be handed off to anyone else, being told I do not have access to any of the documents in my file, and being told that I cannot know how or why a decision for the compensation is made because it is internal information. All these factors are inexcusable and should not go unreported for any company. I have not asked for these past 22 months, and I always have been extremely patient and kind when working with Lowe's associates. The number of accommodations my husband and I have been asked to make for 14+ open work orders, multiple deliveries, multiple pickups of incorrect product, storage of incorrect product, lost time at work to accommodate installations, lost time for completing other home projects, countless phone calls and emails, and lack of forward life movement for our lives is beyond what any company should ask of their customers. And then in the end to offer an insulting amount of compensation, $600 over 10%, and force our hands tied in sharing our experience with others is again insulting. Below I have listed a few Lowe's employees' names that have been involved in my very negative experience. I have tried to go through all appropriate chains of command, from store to corporate, to complete my installations and get a reasonable and fair compensation package. Luretta Guhlke - Roseburg, OR store sales consultant Aaron O'Camb - Roseburg, OR store manager Alison (DS manager) - Roseburg, OR store Arnold (regional manager) David Cervantes - Corporate SM Tim and his helper - (Installer for Premier Services) Joe (Installer for Premier Services) Angela B - (Services Project Coordinator) Allie (Premier Services) Alma Friedrich - ISM Amanda B - Lowe's Corporate Customer Care I understand all companies have to watch their bottom lines, however when experiences have gone this wrong from the very start (3 of 4 doors initially ordered wrong & 13 of 18 windows initially ordered wrong) and then continuing to be ordered incorrectly for just shy of 2 years because no one communicated with one another, companies should not expect to profit from their customers or even be able to cover their bottom line. In these situations, companies' focus should be on trying to make a situation right for the customer as the customer did not ask for the company's internal drama. I hope everyone considers this review before choosing to work with Lowe's. I will never again walk into a Lowe's store nor do any business with them.

I spent a half hour at one of the big box stores looking for a part for my sprinkler system. They…read moredidn't have it. So I got smart and went to Apex Home Center. It took me two minutes to find what I needed. I'll be going straight to Apex from now on.

Apex Ace Home Center is on Stephens and is well marked so you can find it. And people do since…read morethere was a constant flow of people running in to get something and came out with a bag indicating they found what they needed. Interesting store. It doesn't have a big presence but it is an Ace Hardware. And they do, as the song say, have 'The Helpful Hardware Man'. The gentleman working there not only knows the inventory but took us to it. This was something Home Depot didn't have in stock. I definitely recommend and will be back. The value is excellent...and while you may pay a couple pennies extra on some items-it is so worth having someone who knows what they're talking about where the items are that you need. And they do it all with a smile. 5 stars!!

Home Depots are usually pretty similar with a few additions for the local area. The main difference…read moreis the service they provide. I have found staff in most of the time but have had to do some walking to find someone on occasion. Everyone has been helpful so it's just they need more help (like most places). I have worked with staff in appliances who had someone ahead of us but got to us as soon as he could. We do like Home Depot, recommend it and will be back. Hopefully, they can find more help to assist customers when they're trying to spend money in the store.

First , the wep page uses a full half of the computer screen which makes it near impossible to…read moresearch for something , or sometimes just jumps around showing things you are NOT interested in. Next the web page shows things that are NOT available at your home store , a big waste of time. While searching for a new dryer the note on it said it was not returnable, go figure.

The Douglas County Farmer's Co-op in Roseburg is big! The aisles are wide and easy to maneuver…read morecompared to its other store I've been in. They have a bit of everything. They have lots of inventory and great things in the garden area. I've bought rhubarb roots and asparagus crowns that looked great. I would definitely go back to DC Farmer's Co-op and do recommend them. Decent parking lot and a cute convenience store inside.

Very unfriendly staff. Act like its quiting time while I have questions wanting to get professional…read moreadvice on what chemical should I use.