Summary: Do not buy from them if you want healthy fish.
Last weekend we went to Fish Central thinking it was a good place to buy fish. We bought about $45.00 worth of fish from them. To begin with, the person they got to man the store temporarily was inexperienced and could not answer our questions with any surety. Further, he bagged our fish to the water line so there was no surface air for our gouramis to breathe. Because of this, one died en route to our home, another had to be revived.
Since the tank closest to the door seems to have no lights in it (or maybe it was merely dark due to a lack of cleaning), we were unable to see the ich on the gold gourami we brought home until we had it in a clean, lit aquarium. It was an extremely aggressive fish (probably because it was uncomfortable from the parasites), so we ended up tossing it. Two fish down so far.
Unfortunately the ich had already infected our formerly-clean aquarium as another fish started showing signs of ich within a day or two. We've been treating the whole tank, and it seemed to be clearing up, but today I see that two more fish are quite infested, and another has the first dots indicating it is too. Beyond that, since we had to treat the whole aquarium we lost our leopard cat, as they are poorly affected by the ich medicine. That brings the death toll to three fish so far, with the potential for more casualties.
When my husband called to let them know of their tank's ich problem, the manager refused to acknowledge it, and even went so far as to say he didn't want to continue the call. My husband just told him to check his tank and then hung up.
I hate to say it, having been raised to support small, independent businesses, but if you want healthy fish buy them at PetSmart in Naples. They have a vet to oversee their stock, and they do preventative treatments for ich for all their tanks on a regular basis. Also, they have a great staff who can answer any of your questions, as well as having a 14-day return policy if there is a problem with your fish. From the poor customer service to the unhealthy fish to the dirty tanks I can say this with conviction - do NOT buy your fish from Fish Central. read more